{"data":{"id":180286,"slug":"1st-line-it-tekniker","type":"job","title":"1st Line IT Technician","description":"IT-Centrum is a shared IT organization for the municipalities of Heby, Knivsta, Tierp, \u00c4lvkarleby, and \u00d6sthammar. Together, we are responsible for the IT environment used by operations in our five cooperating municipalities.\n\nWe are responsible for development, installation, operation, support, and management of shared IT systems, IT infrastructure, digital workplaces, and telephony. We also support the municipalities' digital development and continuously work to improve our services and ways of working.\n\nIT-Centrum is in a continuous development phase. With us, you have the opportunity to both develop in your role and influence how we move forward. We believe in collaboration, knowledge sharing, and that together we create good IT delivery for our users.\n\nOur values are important, and together we work based on the value words respect, responsibility, customer focus, courage, and faith in the future.\n\nIT-Centrum is organized as a shared board with Tierp Municipality as the host municipality. Your employment is therefore with Tierp Municipality, and the workplace for this position is Tierp.\n\n2 position(s).\n\nDUTIES\nAs a 1st Line IT Technician, you are an important part of IT-Centrum's support and often the user's first contact with us. You help our users with IT-related questions and problems and work to provide fast, professional, and pedagogical service.\n\nThe work involves great variety, from simple support requests that can be resolved directly to identifying, prioritizing, and escalating larger problems to the right function within IT-Centrum.\n\nUsers contact us primarily through our helpdesk and our ticketing system. We also meet users during scheduled visits to our offices.\n\nAs part of our support team, you will, among other things:\n\n\u00b7         receive and handle support tickets via phone, ticketing system, and in-person visits\n\n\u00b7         troubleshoot and resolve problems using remote management tools\n\n\u00b7         analyze, categorize, and document incoming tickets\n\n\u00b7         prioritize and escalate tickets according to our procedures and processes\n\n\u00b7         follow up and provide feedback to users on ongoing tickets\n\n\u00b7         administer user accounts and permissions\n\n\u00b7         troubleshoot computers, mobile phones, tablets, and other end-user IT equipment\n\n\u00b7         provide on-site support to our users when needed.\n\nQUALIFICATIONS\nWe are looking for someone who enjoys helping people and has a strong interest in IT and problem-solving. You need to be able to meet users with different technical knowledge levels and explain solutions in a clear, pedagogical, and patient manner.\n\nSince IT support is users' entry point to IT-Centrum, we place great emphasis on how you interact with people and your ability to build trust.\n\nTo succeed in this role, we see that you:\n\n\u00b7         have good knowledge of Windows and Microsoft 365\n\n\u00b7         have a genuine interest in IT, technology, and problem-solving\n\n\u00b7         are service-oriented and enjoy working with people\n\n\u00b7         can prioritize and organize your work when multiple tickets are ongoing simultaneously\n\n\u00b7         communicate well in Swedish, both verbally and in writing\n\n\u00b7         have a security-conscious approach to work\n\n\u00b7         have a Class B driver's license.\n\nWe place great emphasis on personal suitability.\n\nMerits\n\nIt is a merit if you have:\n\n\u00b7         experience in IT support, service desk, or helpdesk\n\n\u00b7         experience in customer service or other work involving significant phone contact\n\n\u00b7         experience working in ticketing systems\n\n\u00b7         knowledge of Active Directory and\/or Microsoft Entra ID\n\n\u00b7         experience with Microsoft 365\n\n\u00b7         experience supporting iPhone and iPad\n\n\u00b7         secondary or post-secondary education in IT, such as IT technician, IT support, networking, or similar\n\n\u00b7         relevant vocational education in, for example, IT support, IT infrastructure, or operations\n\n\u00b7         relevant certifications in, for example, Microsoft products and services or ITIL.\n\nYou don't need to know everything from the start. For us, your willingness and ability to learn, combined with good interpersonal skills and interest in IT, are important parts of succeeding and developing in this role.\n\nEmployment type: Permanent employment.\nDuration, start date: October 5, 2026.\nWorking hours: Daytime.\n\nAt Tierp Municipality, we prioritize our employees' well-being and therefore offer a wellness allowance of 3,000 kronor, the option to exchange salary for extra vacation days, benefits programs, and other attractive benefits. We also strive to create a workplace with rich opportunities for development.\n\nDiversity is important to us, and we see our employees' different backgrounds, experiences, knowledge, and personalities as a valuable resource that enriches our municipality.\n\nIf you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must be able to present a valid work permit or confirm that you are exempt from the requirement. Employment can only take place after we have verified this, in accordance with the Aliens Ordinance.\n\nPlease submit your application digitally via Visma Recruit. Please do not submit your application by email or in paper format. If you have a protected identity, contact the recruiting manager directly and do not submit your application digitally.\n\nWe politely but firmly decline all offers of assistance with advertising or recruitment.","language":"sv","is_translated":true,"title_original":"1st line IT-tekniker","description_original":"IT-Centrum \u00e4r en gemensam IT-organisation f\u00f6r kommunerna Heby, Knivsta, Tierp, \u00c4lvkarleby och \u00d6sthammar. Tillsammans ansvarar vi f\u00f6r IT-milj\u00f6n som anv\u00e4nds av verksamheterna i v\u00e5ra fem samverkanskommuner.\n\nVi ansvarar bland annat f\u00f6r utveckling, installation, drift, support och f\u00f6rvaltning av gemensamma IT-system, IT-infrastruktur, digitala arbetsplatser och telefoni. Vi st\u00f6djer ocks\u00e5 kommunernas digitala utveckling och arbetar kontinuerligt med att utveckla v\u00e5ra tj\u00e4nster och arbetss\u00e4tt.\n\nIT-Centrum befinner sig i en fortsatt utvecklingsfas. Hos oss f\u00e5r du d\u00e4rf\u00f6r m\u00f6jlighet att b\u00e5de utvecklas i din roll och vara med och p\u00e5verka hur vi arbetar fram\u00e5t. Vi tror p\u00e5 samarbete, kunskapsdelning och att vi tillsammans skapar en bra IT-leverans till v\u00e5ra anv\u00e4ndare.\n\nV\u00e5ra v\u00e4rderingar \u00e4r viktiga och tillsammans arbetar vi utifr\u00e5n v\u00e4rdeorden respekt, ansvar, kundfokus, mod och framtidstro.\n\nIT-Centrum \u00e4r organiserat som en gemensam n\u00e4mnd med Tierps kommun som v\u00e4rdkommun. Din anst\u00e4llning \u00e4r d\u00e4rf\u00f6r i Tierps kommun och placeringsorten f\u00f6r tj\u00e4nsten \u00e4r Tierp.\r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom 1st line IT-tekniker \u00e4r du en viktig del av IT-Centrums support och ofta anv\u00e4ndarens f\u00f6rsta kontakt med oss. Du hj\u00e4lper v\u00e5ra anv\u00e4ndare med IT-relaterade fr\u00e5gor och problem och arbetar f\u00f6r att ge snabb, professionell och pedagogisk service.\n\nArbetet inneb\u00e4r stor variation  fr\u00e5n enklare supportfr\u00e5gor som kan l\u00f6sas direkt till att identifiera, prioritera och eskalera st\u00f6rre problem till r\u00e4tt funktion inom IT-Centrum.\n\nAnv\u00e4ndarna kontaktar oss fr\u00e4mst via v\u00e5r helpdesk och genom v\u00e5rt \u00e4rendehanteringssystem. Vi m\u00f6ter \u00e4ven anv\u00e4ndare vid bokade bes\u00f6k p\u00e5 v\u00e5ra kontor.\n\nSom en del av v\u00e5rt supportteam kommer du bland annat att:\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 ta emot och hantera support\u00e4renden via telefon, \u00e4rendehanteringssystem och personliga bes\u00f6k\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 fels\u00f6ka och l\u00f6sa problem med hj\u00e4lp av fj\u00e4rrstyrningsverktyg\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 analysera, kategorisera och dokumentera inkomna \u00e4renden\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 prioritera och eskalera \u00e4renden enligt v\u00e5ra rutiner och processer\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 f\u00f6lja upp och \u00e5terkoppla till anv\u00e4ndare i p\u00e5g\u00e5ende \u00e4renden\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 administrera anv\u00e4ndarkonton och beh\u00f6righeter\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 fels\u00f6ka datorer, mobiltelefoner, surfplattor och annan anv\u00e4ndarn\u00e4ra IT-utrustning\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 vid behov ge support p\u00e5 plats hos v\u00e5ra anv\u00e4ndare.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som tycker om att hj\u00e4lpa m\u00e4nniskor och har ett stort intresse f\u00f6r IT och probleml\u00f6sning. Du beh\u00f6ver kunna m\u00f6ta anv\u00e4ndare med olika tekniska kunskapsniv\u00e5er och f\u00f6rklara l\u00f6sningar p\u00e5 ett tydligt, pedagogiskt och t\u00e5lmodigt s\u00e4tt.\n\nEftersom IT-supporten \u00e4r anv\u00e4ndarnas v\u00e4g in till IT-Centrum l\u00e4gger vi stor vikt vid ditt bem\u00f6tande och din f\u00f6rm\u00e5ga att skapa f\u00f6rtroende.\n\nF\u00f6r att lyckas i rollen ser vi att du:\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 har goda kunskaper i Windows och Microsoft 365\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 har ett genuint intresse f\u00f6r IT, teknik och probleml\u00f6sning\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 \u00e4r serviceinriktad och tycker om att arbeta med m\u00e4nniskor\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 kan prioritera och strukturera ditt arbete n\u00e4r flera \u00e4renden p\u00e5g\u00e5r samtidigt\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 kommunicerar v\u00e4l p\u00e5 svenska i b\u00e5de tal och skrift\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 har ett s\u00e4kerhetsmedvetet arbetss\u00e4tt\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 har B-k\u00f6rkort.\n\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\n\nMeriterande\n\nDet \u00e4r meriterande om du har:\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 erfarenhet av IT-support, servicedesk eller helpdesk\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 erfarenhet av kundservice eller annat arbete med mycket telefonkontakt\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 erfarenhet av arbete i \u00e4rendehanteringssystem\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 kunskaper inom Active Directory och\/eller Microsoft Entra ID\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 erfarenhet av Microsoft 365\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 erfarenhet av support av iPhone och iPad\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 gymnasial eller eftergymnasial utbildning inom IT, exempelvis IT-teknik, IT-support, n\u00e4tverkeller motsvarande\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 relevant YH-utbildning inom exempelvis IT-support, IT-infrastruktur eller drift\n\n\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 relevanta certifieringar inom exempelvis Microsofts produkter och tj\u00e4nster eller ITIL.\n\nDu beh\u00f6ver inte kunna allt fr\u00e5n b\u00f6rjan. F\u00f6r oss \u00e4r din vilja och f\u00f6rm\u00e5ga att l\u00e4ra dig, tillsammans med ett bra bem\u00f6tande och intresse f\u00f6r IT, viktiga delar f\u00f6r att lyckas och utvecklas i rollen.\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet:, tilltr\u00e4de: 2026-10-05  .\r\nArbetstid: Dagtid.\r\n\r\nP\u00e5 Tierps kommun s\u00e4tter vi v\u00e5ra medarbetares v\u00e4lm\u00e5ende i fokus och erbjuder d\u00e4rf\u00f6r ett friskv\u00e5rdsbidrag p\u00e5 3 000 kronor, m\u00f6jligheten att l\u00f6nev\u00e4xla f\u00f6r extra semesterdagar, f\u00f6rm\u00e5nscykel samt andra attraktiva f\u00f6rm\u00e5ner. Vi str\u00e4var \u00e4ven efter att skapa en arbetsplats med rika utvecklingsm\u00f6jligheter.\n\nM\u00e5ngfald \u00e4r viktigt f\u00f6r oss, och vi ser v\u00e5ra medarbetares olika bakgrunder, erfarenheter, kunskaper och personligheter som en v\u00e4rdefull resurs som berikar v\u00e5r kommun.\n\nOm du inte \u00e4r medborgare i Sverige, EU, EES eller Schweiz, m\u00e5ste du kunna visa upp ett giltigt arbetstillst\u00e5nd eller bekr\u00e4fta att du \u00e4r undantagen fr\u00e5n kravet. Anst\u00e4llning kan endast ske efter att vi har kontrollerat detta, i enlighet med utl\u00e4nningsf\u00f6rordningen.\n\nVi ber dig att skicka in din ans\u00f6kan digitalt via Visma Recruit. V\u00e4nligen skicka inte ans\u00f6kan via e-post eller i pappersformat. Om du har skyddad identitet, kontakta den rekryterande chefen direkt och skicka inte in din ans\u00f6kan digitalt.\n\nVi avb\u00f6jer v\u00e4nligen men best\u00e4mt alla erbjudanden om hj\u00e4lp med annonsering eller rekrytering.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Tierp","country":"SE","latitude":60.3563828,"longitude":17.5104429},"metadata":{"region":"Uppsala l\u00e4n","duration":"Tills vidare","employer":"Tierps kommun","postcode":"81580","positions":2,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Henrik   Hietanen","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Tierps kommun, IT-centrum","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":3,"bot_views_count":3,"ai_vendor_counts":{"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46293219857","owner_email":"Henrik.Hietanen@itcentrum.se","images":[],"published_at":"2026-08-31T12:40:06+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-01T03:13:52+00:00","updated_at":"2026-09-19T02:55:28+00:00"}}