{"data":{"id":180510,"slug":"1st-line-support-till-bits-data-i-sodertalje","type":"job","title":"1st Line Support at BITS DATA in S\u00f6dert\u00e4lje","description":"About BITS DATA\nBITS DATA is a customer-focused IT company serving leading automotive and truck retailers within the Scania and Volkswagen groups. The retailers sell and service brands such as Volkswagen, Audi, SEAT\/CUPRA, SKODA, Porsche, and Scania trucks.\nThe mission is to deliver the best IT solutions that simplify daily operations and digitalize repair shops and retailers. Learn more at https:\/\/www.bitsdata.se\/\n\n1st Line Support at BITS DATA\n\nAbout the Role\nAs part of our 1st line support team, you'll be the first point of contact for our customers. The role involves answering incoming phone calls, managing tickets in our case management system, and providing some internal support. You'll work through multiple channels including phone, Teams, email, and in-person contact at our office.\nWe handle various applications and systems, ranging from pure IT systems to different workshop, vehicle sales, and accounting applications.\n\nWho Are You?\nYou're a social, responsible, and technically skilled person who thrives in a role where communication and problem-solving go hand in hand. You work in a structured manner and can maintain a fast pace without losing focus or quality, even during high-pressure periods.\nWe'd love to see prior experience from the automotive industry, such as in service, car sales, or working with accounting applications, or equivalent understanding of the industry's processes and systems.\nYou're comfortable juggling multiple tickets simultaneously and prioritizing effectively. Documenting your work, writing clear knowledge articles, and contributing to shared knowledge development are natural parts of your approach. You're also comfortable with basic troubleshooting in various applications and curious about understanding how systems work.\nWe value team players who contribute improvement suggestions, share solution ideas, and aren't afraid to independently seek answers to questions.\nWant to grow professionally in customer delivery and in how we work? BITS DATA is a place where you become better through your work, where new methods and approaches are something we embrace and share.\n\nQualifications\n\u2022 Strong technical competence and ability to quickly learn new systems and tools\n\u2022 Excellent knowledge of Swedish and English, both spoken and written\n\u2022 Good phone skills and ability to handle customer contact via phone in a professional manner\n\nMerits\n\u2022 Industry knowledge or experience from similar operations\n\u2022 Previous experience in helpdesk, support, or customer service\n\u2022 Service-oriented mindset with a focus on helping and finding solutions for customers\n\nWhat We Offer\n\u2022 A key role in an innovative organization within a changing industry where your contribution has significant impact on future solutions and new ways of working\n\u2022 An inclusive work environment where your efforts make a difference\n\u2022 Competitive benefits\n\u2022 Modern office facilities in Moraberg, S\u00f6dert\u00e4lje\n\nWe believe in the power of in-person connection! Our workplace in S\u00f6dert\u00e4lje is a vibrant meeting place where ideas are born, collaborations grow, and energy is contagious. That's why we value working together on-site to build team spirit and develop together, though hybrid work options are available.\n\nEmployment Information\n\u2022 Employment type: Permanent position with a 6-month probationary period\n\u2022 Full-time\n\u2022 Location: Moraberg, S\u00f6dert\u00e4lje\n\u2022 Travel may be included in the role\n\nApplication\nWe always strive for a transparent, inclusive, and quick-moving recruitment experience. Apply for the position easily using the button below.\nRecruiting Manager is Daniel Goder. We answer questions through our recruitment tool in Hailey HR.\nSelection is ongoing and the position may be filled before the application deadline.\nAs part of our recruitment process, visits to our occupational health services with alcohol and drug testing are included, and we conduct background checks upon hiring.\nApplication deadline: 2026-09-30\nWe kindly but firmly decline contact from recruitment agencies and job ad sellers.\nDo you have what we're looking for and want to join a fantastic team? Apply today! \ud83c\udf89","language":"sv","is_translated":true,"title_original":"1st line support till BITS DATA i S\u00f6dert\u00e4lje","description_original":"Om BITS DATA\nBITS DATA \u00e4r ett kundfokuserat IT-bolag med ledande personbils och lastbils\u00e5terf\u00f6rs\u00e4ljare inom Scania- och Volkswagen-koncernen som sina kunder. \u00c5terf\u00f6rs\u00e4ljarna s\u00e4ljer och reparerar m\u00e4rken som Volkswagen, Audi, SEAT\/CUPRA, SKODA, Porsche och Scania lastbilar. \nUppdraget \u00e4r att leverera de b\u00e4sta IT-l\u00f6sningarna som f\u00f6renklar vardagen och digitaliserar verkst\u00e4der och \u00e5terf\u00f6rs\u00e4ljare. L\u00e4s mer p\u00e5 https:\/\/www.bitsdata.se\/ \n1st line support till BITS DATA\nOm rollen\nSom en del av v\u00e5r 1st line support \u00e4r du n\u00e4rmaste kontaktyta till v\u00e5ra kunder. Rollen inneb\u00e4r att besvara inkommande telefonsamtal, hantera \u00e4renden i v\u00e5rt \u00e4rendehanteringssystem samt viss del internsupport. Rollen har m\u00e5nga kontaktytor och sk\u00f6ts fr\u00e4mst via telefon, teams, e-mail och direkt kontakt internt p\u00e5 v\u00e5rt kontor.\nVi hanterar ett antal olika applikationer och system, allt ifr\u00e5n rena IT-system till olika verkstads-, bilf\u00f6rs\u00e4ljnings-och ekonomiapplikationer.\nVem \u00e4r du?\nDu \u00e4r en social, ansvarstagande och tekniskt kunnig person som trivs i en roll d\u00e4r kommunikation och probleml\u00f6sning g\u00e5r hand i hand. Du har ett strukturerat arbetss\u00e4tt och f\u00f6rm\u00e5gan att h\u00e5lla ett h\u00f6gt tempo utan att tappa fokus eller kvalitet, \u00e4ven i perioder med h\u00f6g belastning.\nVi ser g\u00e4rna att du har tidigare erfarenhet fr\u00e5n fordonsbranschen exempelvis inom servicemarknad, bilhandel eller arbete med ekonomiapplikationer eller motsvarande f\u00f6rst\u00e5else f\u00f6r branschens processer och system.\nDu \u00e4r van vid att hantera flera parallella \u00e4renden samtidigt och har l\u00e4tt f\u00f6r att prioritera. Att dokumentera ditt arbete, skriva tydliga kunskapsartiklar och bidra till gemensam kunskapsuppbyggnad \u00e4r en naturlig del av ditt arbetss\u00e4tt. Du k\u00e4nner dig ocks\u00e5 bekv\u00e4m med enklare fels\u00f6kning i olika applikationer och har en nyfikenhet att f\u00f6rst\u00e5 hur systemen fungerar.\nVi ser g\u00e4rna att du \u00e4r en teamspelare som kan vara med och bidra med f\u00f6rb\u00e4ttringsf\u00f6rslag, ge id\u00e9er till l\u00f6sningar och inte r\u00e4ds att sj\u00e4lvst\u00e4ndigt leta efter svar p\u00e5 en fr\u00e5ga. \nVill du vara med och v\u00e4xa professionellt, i kundleveransen och i hur vi arbetar. BITS DATA ska vara ett st\u00e4lle d\u00e4r man blir b\u00e4ttre av att jobba, d\u00e4r nya arbetss\u00e4tt och metoder \u00e4r n\u00e5got vi tar till oss och delar.\nKvalifikationer\n\u00b7         God teknisk kompetens och f\u00f6rm\u00e5ga att snabbt s\u00e4tta sig in i nya system och verktyg\n\u00b7         Mycket goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\n\u00b7         God telefonvana och f\u00f6rm\u00e5ga att hantera kundkontakt via telefon p\u00e5 ett professionellt s\u00e4tt\nMeriterande\n\u00b7         Branschkunskap eller erfarenhet fr\u00e5n liknande verksamhet\n\u00b7         Tidigare erfarenhet av arbete inom helpdesk, support eller kundservice\n\u00b7         Serviceinriktad inst\u00e4llning med fokus p\u00e5 att hj\u00e4lpa och hitta l\u00f6sningar f\u00f6r kunden\nVi erbjuder dig\n\u00b7         En nyckelroll i en innovativ organisation gentemot en f\u00f6r\u00e4nderlig bransch d\u00e4r du genom ditt bidrag har stor p\u00e5verkan p\u00e5 framtidens l\u00f6sningar och f\u00f6r\u00e4ndrade arbetss\u00e4tt.\n\u00b7         En inkluderande arbetsmilj\u00f6 d\u00e4r dina insatser g\u00f6r skillnad.\n\u00b7         Marknadsm\u00e4ssiga f\u00f6rm\u00e5ner.\n\u00b7         Moderna kontorslokaler i Moraberg, S\u00f6dert\u00e4lje.\nVi tror p\u00e5 styrkan i att ses! V\u00e5r arbetsplats i S\u00f6dert\u00e4lje \u00e4r en levande m\u00f6tesplats d\u00e4r id\u00e9er f\u00f6ds, samarbeten v\u00e4xer och energi smittar av sig. D\u00e4rf\u00f6r v\u00e4rdes\u00e4tter vi att jobba tillsammans p\u00e5 plats f\u00f6r att bygga teamk\u00e4nsla och utvecklas tillsammans men m\u00f6jlighet till hybridarbete finns. \nAnst\u00e4llningsinformation\n\u00b7         Anst\u00e4llningsform: Tillsvidare, 6 m\u00e5naders inledande provanst\u00e4llning.\n\u00b7         Omfattning: Heltid.\n\u00b7         Ort: Moraberg, S\u00f6dert\u00e4lje.\n\u00b7         Resor kan ing\u00e5 i tj\u00e4nsten.\nAns\u00f6kan\nVi str\u00e4var alltid efter en transparent, inkluderande och snabbr\u00f6rlig rekryteringsupplevelse. Du s\u00f6ker tj\u00e4nsten enkelt via knappen nedan. \nRekryterande Chef \u00e4r Daniel Goder. Vi besvarar fr\u00e5gor via v\u00e5rt rekryteringsverktyg i Hailey HR.     \nUrvalet sker l\u00f6pande och tj\u00e4nsten kan bli tillsatt f\u00f6re sista ans\u00f6kningsdatum.\nSom en del av v\u00e5r rekryteringsprocess ing\u00e5r bes\u00f6k till v\u00e5r f\u00f6retagsh\u00e4lsov\u00e5rd med alkohol och drogtestning, vi till\u00e4mpar bakgrundskontroll vid anst\u00e4llning.\nSista ans\u00f6kningsdatum \u00e4r 2026-09-30.\nVi undanbeder oss v\u00e4nligen men best\u00e4mt kontakt fr\u00e5n rekryteringsf\u00f6retag och annonss\u00e4ljare.\nHar du det vi s\u00f6ker och vill tillh\u00f6ra ett fantastiskt team? S\u00f6k redan idag! \ud83c\udf89","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Morabergsv\u00e4gen 33C","full_address":null,"city":"S\u00f6dert\u00e4lje","country":"SE","latitude":59.199712154597,"longitude":17.67282381161},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"BITS DATA i S\u00f6dert\u00e4lje Aktiebolag","postcode":"15242","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.bitsdata.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"BITS DATA i S\u00f6dert\u00e4lje AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"asa.widelund@bitsdata.se","images":[],"published_at":"2026-08-31T14:44:55+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-01T03:14:46+00:00","updated_at":"2026-09-02T02:52:33+00:00"}}