{"data":{"id":219203,"slug":"1st-line-support-till-brp-systems-2","type":"job","title":"1st Line Support for BRP Systems","description":"1st Line Support for BRP \u2013 Are You Our Next Customer Hero?\nAre you passionate about helping people and solving problems? Then you might be exactly who we're looking for! We're seeking a service-oriented and dedicated team member for our 1st line support team at BRP Systems. You'll be the first point of contact for our customers and a key person in ensuring their satisfaction.\nAbout the Role\nAs part of our support team, you'll be BRP's face to the world. You'll handle incoming calls from our customers, manage their cases, and ensure they get the help they need. Your ability to quickly identify and resolve basic issues is crucial. When a case requires deeper expertise, you're responsible for correctly escalating it to our 2nd line support.\nYour Main Responsibilities:\nAct as the first point of contact for BRP's support, where you're responsible for providing customers with the best possible experience through your approach, guidance, and support.\nAnswer incoming calls from BRP's customers and provide support with basic questions and issues.\nCreate cases in our case management system during or after calls.\nEscalate cases to 2nd line support when they cannot be resolved at 1st line.\nContribute suggestions for FAQ content based on common questions and issues.\n\nSome on-call availability for phone support in the evenings and weekends may occur.\nWho Are You?\nWe're looking for someone who is motivated by customer-oriented work and enjoys being the first point of contact for our users. You're a results-driven problem solver who doesn't give up until the customer is satisfied and the case is resolved. Being a team player is important to you, and you're happy to contribute to the team's success. Even in challenging situations, you maintain a positive attitude and are resourceful. You have a genuine service focus and listen actively to understand customer needs while communicating clearly and effectively.\nQualifications:\nPrevious experience in customer support or similar service roles. It's a plus if you've worked as a customer service representative at an insurance company, bank, or IT company.\nExcellent communication skills in both speech and writing in Swedish and English. It's highly desirable if you also speak Norwegian, Danish, Finnish, or German.\nBasic technical understanding and the ability to quickly learn new systems.\n\nWe Offer:\nAn exciting role in a dynamic environment where you'll have the opportunity to grow and contribute to our customers' success. You'll be part of a supportive team where collaboration and customer satisfaction are in focus. We're a rapidly growing company offering technical solutions that are continuously under development with improvements and new features. We're market leaders with our products in the Nordic region and continue to expand throughout Europe.\nWe work closely together across departments, so it's important that you're flexible and enjoy being helpful in different contexts. You'll be based at our office in Link\u00f6ping, located right next to Stora Torget with newly renovated premises and a great environment. BRP's support team includes colleagues based in Sweden, Denmark, Norway, and Finland.\nAre You Ready for the Challenge?\nPlease send in your application as soon as possible, as we'll be reviewing applications on a rolling basis.","language":"sv","is_translated":true,"title_original":"1st line support till BRP Systems","description_original":"F\u00f6rsta Linjens Support till BRP \u2013 \u00c4r du v\u00e5r n\u00e4sta kundhj\u00e4lte?\nBrinner du f\u00f6r att hj\u00e4lpa m\u00e4nniskor och l\u00f6sa problem? D\u00e5 kan du vara den vi s\u00f6ker! Vi letar efter en serviceinriktad och engagerad medarbetare till v\u00e5rt team f\u00f6r f\u00f6rsta linjens support hos BRP Systems. H\u00e4r blir du den f\u00f6rsta kontakten f\u00f6r v\u00e5ra kunder och en nyckelperson i att s\u00e4kerst\u00e4lla deras n\u00f6jdhet.\nOm rollen\nSom en del av v\u00e5rt supportteam \u00e4r du BRP:s ansikte ut\u00e5t. Du kommer att ta emot inkommande samtal fr\u00e5n v\u00e5ra kunder, hantera deras \u00e4renden och se till att de f\u00e5r den hj\u00e4lp de beh\u00f6ver. Din f\u00f6rm\u00e5ga att snabbt identifiera och l\u00f6sa grundl\u00e4ggande problem \u00e4r avg\u00f6rande. N\u00e4r ett \u00e4rende kr\u00e4ver djupare expertis, \u00e4r du ansvarig f\u00f6r att korrekt eskalera det till v\u00e5r andra linjens support.\nDina huvudsakliga arbetsuppgifter:\nAgera f\u00f6rsta kontakt in till BRP's support d\u00e4r du ansvarar f\u00f6r att ge kunden en s\u00e5 bra upplevelse som m\u00f6jligt i form av bem\u00f6tande, guidning och support.\nBesvara inkommande samtal fr\u00e5n BRP: s kunder och ge support med grundl\u00e4ggande problem och fr\u00e5gor.\nSkapa \u00e4renden i v\u00e5rt \u00e4rendehanteringssystem under eller efter samtal.\nEskalera \u00e4renden till andra linjens support n\u00e4r de inte kan l\u00f6sas inom f\u00f6rsta linje.\nBidra med f\u00f6rslag p\u00e5 inneh\u00e5ll till v\u00e5r FAQ baserat p\u00e5 vanliga fr\u00e5gor och problem.\n\nViss beredskap f\u00f6r telefonsupport under kv\u00e4llar och helger f\u00f6rekommer.\nVem \u00e4r du?\nVi s\u00f6ker dig som motiveras av att arbeta kundorienterat och trivs med att vara den f\u00f6rsta kontakten f\u00f6r v\u00e5ra anv\u00e4ndare. Du \u00e4r en resultatinriktad probleml\u00f6sare som inte ger dig f\u00f6rr\u00e4n kunden \u00e4r n\u00f6jd och \u00e4rendet \u00e4r l\u00f6st. Att vara en lagspelare \u00e4r viktigt f\u00f6r dig, och du bidrar g\u00e4rna till gruppens framg\u00e5ng. \u00c4ven i utmanande situationer beh\u00e5ller du din positiva attityd och \u00e4r resursstark. Du har ett genuint servicefokus och lyssnar aktivt f\u00f6r att f\u00f6rst\u00e5 kundens behov och kommunicera klart och tydligt.\nKvalifikationer:\nTidigare erfarenhet av kundsupport eller liknande serviceyrken. Meriterande \u00e4r exempelvis roller som kundservicemedarbetare p\u00e5 f\u00f6rs\u00e4kringsbolag, bank eller IT-bolag.\nUtm\u00e4rkt kommunikationsf\u00f6rm\u00e5ga i b\u00e5de tal och skrift p\u00e5 svenska och engelska. Det \u00e4r mycket meriterande om du ocks\u00e5 talar norska, danska, finska eller tyska.\nGrundl\u00e4ggande teknisk f\u00f6rst\u00e5else och f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i nya system.\n\nVi erbjuder:\nEn sp\u00e4nnande roll i en dynamisk milj\u00f6 d\u00e4r du f\u00e5r m\u00f6jlighet att utvecklas och bidra till v\u00e5ra kunders framg\u00e5ng. Du blir en del av ett st\u00f6ttande team d\u00e4r samarbete och kundn\u00f6jdhet st\u00e5r i fokus. Vi \u00e4r ett snabbt v\u00e4xande f\u00f6retag som erbjuder tekniska l\u00f6sningar som kontinuerligt \u00e4r under utveckling med f\u00f6rb\u00e4ttringar och nya funktioner. Vi \u00e4r marknadsledande med v\u00e5ra produkter i Norden och forts\u00e4tter att expandera ut i Europa.\nVi jobbar t\u00e4tt tillsammans mellan avdelningar och det \u00e4r d\u00e4rf\u00f6r viktigt att du \u00e4r flexibel och gillar att vara behj\u00e4lplig i olika sammanhang. Du kommer att utg\u00e5 fr\u00e5n v\u00e5rt kontor i Link\u00f6ping som ligger precis intill Stora Torget med nyrenoverade lokaler och en h\u00e4rlig milj\u00f6. BRP's supportteam best\u00e5r av kollegor som sitter b\u00e5de i Sverige, Danmark, Norge och Finland.\n\u00c4r du redo att ta dig an utmaningen?\nSkicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt d\u00e5 vi kommer att g\u00e5 igenom urvalet kontinuerligt.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.4098135,"longitude":15.6245252},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"BRP Systems AB","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Alice Karlsson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Brp Systems AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"alice.karlsson@brpsystems.se","images":[],"published_at":"2026-09-17T11:28:15+00:00","expires_at":"2026-10-01T23:59:59+00:00","created_at":"2026-09-18T04:14:05+00:00","updated_at":"2026-09-22T03:03:28+00:00"}}