{"data":{"id":228841,"slug":"1st-line-supporttekniker-2","type":"job","title":"1st Line Support Technician","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.\n\nAs a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\n\nFor our customers, we are a reliable partner that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an expanded partner network, which allows us to offer even greater flexibility and breadth in our delivery.\n\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\n\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\n\nDo you want to take your first steps in IT and develop in a role where service, problem-solving, and technology are in focus? Do you have a strong interest in IT and enjoy helping people? Then this could be the right opportunity for you!\nWe are now looking for a junior 1st Line Support Technician who wants to develop within IT support on an assignment with one of our customers in G\u00f6teborg. In this role, you will be an important contact for users who need technical help in their daily work. You will work receiving requests, troubleshooting, and guiding users in various IT-related issues. Here you will have the opportunity to build your skills, gain practical experience, and develop further within IT.\nAs a consultant at Eccera, you receive a secure employment and gain valuable work experience on assignments with our customers. Your consultant manager will support you in your development where you continuously build new experience and knowledge. An excellent opportunity to advance your career.\n\nYour Responsibilities\nAs a 1st Line Support Technician, you are often the first contact for users who need help with technical problems. You work providing professional service, solving simple IT issues, and ensuring that users get the help they need.\nYour responsibilities may include:\nReceiving, registering, and managing incoming IT requests via phone, email, and ticketing systems\nProviding user support and guidance on common IT-related issues\nTroubleshooting simple problems related to computers, software, logins, and peripherals\nAssisting users with password resets, permissions, and account management\nProviding support with Windows, Microsoft 365, and other common IT systems\nDocumenting issues and solutions in a clear and structured manner\nEscalating issues requiring further technical expertise to 2nd line support or other specialist functions\n\nYour Profile\nWe are looking for you who are at the beginning of your IT career and want to develop within IT support. You don't need extensive experience \u2013 the most important thing is that you have a genuine IT interest, a willingness to learn, and a service-oriented approach. As a person, you are communicative, curious, and solution-oriented. You enjoy helping others, have patience when solving problems, and are comfortable working both independently and with colleagues. You understand the importance of professional conduct and want to contribute to a positive user experience.\n\nRequirements\n0\u20136 months of experience in IT support, service desk, or similar tasks\nBasic IT knowledge and a genuine interest in technology\nBasic understanding of computers, operating systems, and common IT problems\nGood communication skills and a service-oriented approach\nA willingness to learn new systems, processes, and technical solutions\nFluent Swedish in speech and writing\n\nMerits\nEducation in IT, such as secondary IT education, vocational college, or equivalent\nPractical experience in IT support through internships, apprenticeships, part-time work, or similar\nBasic knowledge of Windows, Microsoft 365, and Active Directory\nExperience with ticketing systems\nKnowledge of networking, client management, or troubleshooting hardware and software\n\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your skills with the right assignment as you progress. We regularly conduct exciting and fun activities where you as a consultant have the opportunity to meet and socialize with your colleagues in pleasant and relaxed settings.\n\nDoes this sound like an assignment for you?\nWelcome with your application! We look forward to hearing from you.","language":"sv","is_translated":true,"title_original":"1st line supporttekniker","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\n\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\n\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\n\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\n\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\nVill du ta dina f\u00f6rsta steg inom IT och utvecklas i en roll d\u00e4r service, probleml\u00f6sning och teknik st\u00e5r i fokus? Har du ett stort intresse f\u00f6r IT och tycker om att hj\u00e4lpa m\u00e4nniskor? D\u00e5 kan detta vara r\u00e4tt m\u00f6jlighet f\u00f6r dig!\nVi s\u00f6ker nu en junior 1st line supporttekniker som vill utvecklas inom IT-support p\u00e5 ett uppdrag hos en av v\u00e5ra kunder i G\u00f6teborg. I rollen blir du en viktig kontakt f\u00f6r anv\u00e4ndare som beh\u00f6ver teknisk hj\u00e4lp i sin vardag. Du arbetar med att ta emot \u00e4renden, fels\u00f6ka och guida anv\u00e4ndare i olika IT-relaterade fr\u00e5gor. H\u00e4r f\u00e5r du m\u00f6jlighet att bygga din kompetens, f\u00e5 praktisk erfarenhet och utvecklas vidare inom IT.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nSom 1st Line Supporttekniker \u00e4r du ofta den f\u00f6rsta kontakten f\u00f6r anv\u00e4ndare som beh\u00f6ver hj\u00e4lp med tekniska problem. Du arbetar med att ge professionell service, l\u00f6sa enklare IT-\u00e4renden och s\u00e4kerst\u00e4lla att anv\u00e4ndarna f\u00e5r den hj\u00e4lp de beh\u00f6ver.\nDina arbetsuppgifter kan bland annat innefatta att:\nTa emot, registrera och hantera inkommande IT-\u00e4renden via telefon, mejl och \u00e4rendehanteringssystem\nGe anv\u00e4ndarsupport och v\u00e4gledning i vanliga IT-relaterade fr\u00e5gor\nFels\u00f6ka enklare problem kopplade till datorer, program, inloggningar och kringutrustning\nHj\u00e4lpa anv\u00e4ndare med l\u00f6senords\u00e5terst\u00e4llning, beh\u00f6righeter och kontohantering\nGe support inom exempelvis Windows, Microsoft 365 och andra vanligt f\u00f6rekommande IT-system\nDokumentera \u00e4renden och l\u00f6sningar p\u00e5 ett tydligt och strukturerat s\u00e4tt\nEskalera \u00e4renden som kr\u00e4ver vidare teknisk kompetens till 2nd line support eller andra specialistfunktioner\n\nDin profil\nVi s\u00f6ker dig som \u00e4r i b\u00f6rjan av din IT-karri\u00e4r och vill utvecklas inom IT-support. Du beh\u00f6ver inte ha l\u00e5ng erfarenhet \u2013 det viktigaste \u00e4r att du har ett genuint IT-intresse, en vilja att l\u00e4ra dig och ett serviceinriktat f\u00f6rh\u00e5llningss\u00e4tt. Som person \u00e4r du kommunikativ, nyfiken och l\u00f6sningsorienterad. Du tycker om att hj\u00e4lpa andra, har t\u00e5lamod n\u00e4r problem ska l\u00f6sas och trivs med att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med kollegor. Du f\u00f6rst\u00e5r vikten av ett professionellt bem\u00f6tande och vill bidra till en positiv anv\u00e4ndarupplevelse.\nKrav\n0\u20136 m\u00e5naders erfarenhet av IT-support, servicedesk eller liknande arbetsuppgifter\nGrundl\u00e4ggande IT-kunskaper och ett genuint intresse f\u00f6r teknik\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r datorer, operativsystem och vanligt f\u00f6rekommande IT-problem\nGod kommunikativ f\u00f6rm\u00e5ga och ett serviceinriktat f\u00f6rh\u00e5llningss\u00e4tt\nEn vilja att l\u00e4ra dig nya system, arbetss\u00e4tt och tekniska l\u00f6sningar\nFlytande svenska i tal och skrift\n\nMeriterande\nUtbildning inom IT, exempelvis gymnasial IT-utbildning, yrkesh\u00f6gskola eller motsvarande\nPraktisk erfarenhet av IT-support genom praktik, LIA, extrajobb eller liknande\nGrundl\u00e4ggande kunskaper inom Windows, Microsoft 365 och Active Directory\nErfarenhet av \u00e4rendehanteringssystem\nKunskap om n\u00e4tverk, klienthantering eller fels\u00f6kning av h\u00e5rd- och mjukvara\n\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar. Vi genomf\u00f6r regelbundet sp\u00e4nnande och roliga aktiviteter d\u00e4r du som konsult f\u00e5r m\u00f6jlighet att tr\u00e4ffa och umg\u00e5s med dina kollegor under trevliga och avslappnande former.\nL\u00e5ter det som ett uppdrag f\u00f6r dig?\nV\u00e4lkommen med din ans\u00f6kan! Vi ser fram emot att h\u00f6ra fr\u00e5n dig.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"41104","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Amanda Blom","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159358","owner_email":"Amanda.Blom@eccera.com","images":[],"published_at":"2026-09-23T15:04:48+00:00","expires_at":"2026-11-07T23:59:59+00:00","created_at":"2026-09-24T03:55:04+00:00","updated_at":"2026-09-26T02:58:42+00:00"}}