{"data":{"id":183405,"slug":"2nd-line-support","type":"job","title":"2nd Line Support","description":"We are specialists in staffing and consulting services within IT and technology \u2013 from promising talent and consultants with broad expertise to experienced specialists with deep subject matter knowledge.\n\nFor you as a candidate, we are a reliable partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with the human at the center.\n\nFor our customers, it means we are a dependable provider that can quickly match the right expertise with the right need. Beyond our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.\n\nCollaboration and quality characterize everything we do, and our core values are summed up in our promise: Empowering the Nordics through people.\n\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\n\nWould you like to work in a technologically advanced environment where IT plays a central role in an organization that develops solutions in defense, aviation, and security? We are now seeking a service-oriented 2nd Line Support for an assignment with one of Sweden's leading high-tech corporations. The operations in Link\u00f6ping are extensive and characterized by advanced technology, complex IT environments, and high requirements for security and quality.\nAs a consultant at Eccera, you receive a secure employment and gain valuable work experience on assignments with our customers. Your consultant manager will support your development as you continuously build new experience and knowledge. An excellent opportunity to develop your career.\n \nYour responsibilities\nAs 2nd Line Support, you will work closely with users and be an important part of IT support in a large and complex organization.\nYou will, among other things:\nHandle and resolve more complex IT cases escalated from First Line\/Service Desk.\nMaintain close contact with end users, primarily via Teams and telephone.\nPerform systematic troubleshooting and analyze technical problems.\nWork with incoming cases in a case management system based on ServiceNow.\nTroubleshoot and support users in Microsoft environments and Active Directory.\nWork with basic troubleshooting within infrastructure, servers, and networks.\nDocument cases, solutions, and technical information.\nCollaborate with other support technicians and IT functions to find effective solutions.\nContribute to improvements in work methods, processes, and support delivery.\n\nYou work both independently and as part of a team and have the opportunity to build a broad network of contacts in an organization with many different business areas and technical environments.\n \nYour profile\nWe are looking for someone with a genuine interest in IT and a passion for helping users. You have a service-oriented approach, good technical understanding, and enjoy solving problems even when they are complex.\nTo succeed in this role, we would like you to have:\nAt least 1 year of experience in end-user support\/IT support.\nExperience with 2nd Line Support or equivalent.\nExperience with systematic troubleshooting.\nExperience working in case management systems, preferably ServiceNow.\nGood knowledge of Microsoft environments.\nExperience with Active Directory.\nBasic knowledge of infrastructure, servers, and networks.\nBasic knowledge of, for example, SCCM and databases.\nKnowledge of ITIL.\nFamiliarity with technical documentation.\nGood skills in Swedish and English, both spoken and written.\n\nAs a person, you are service-oriented, communicative, and solution-focused. You take responsibility for your cases and drive work forward while being a team player who enjoys sharing your knowledge. You are proactive and like to see opportunities to improve work methods and processes. You have an easy time building relationships, are responsive, and thrive in an environment where conditions can change based on the organization's and users' needs.\n \nWhat we offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your skills to the right assignments as you progress.","language":"sv","is_translated":true,"title_original":"2nd Line Support","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\n\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\n\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\n\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\n\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\nVill du arbeta i en tekniskt avancerad milj\u00f6 d\u00e4r IT har en central roll i en verksamhet som utvecklar l\u00f6sningar inom f\u00f6rsvar, flyg och s\u00e4kerhet? Vi s\u00f6ker nu en serviceinriktad\u00a02nd Line Support\u00a0f\u00f6r ett uppdrag hos en av Sveriges ledande h\u00f6gteknologiska koncerner. Verksamheten i Link\u00f6ping \u00e4r omfattande och pr\u00e4glas av avancerad teknik, komplexa IT-milj\u00f6er och h\u00f6ga krav p\u00e5 s\u00e4kerhet och kvalitet.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\n\u00a0\nDina arbetsuppgifter\nSom\u00a02nd Line Support\u00a0kommer du att arbeta n\u00e4ra anv\u00e4ndarna och vara en viktig del av IT-supporten i en stor och komplex organisation.\u00a0\nDu kommer bland annat att:\nHantera och l\u00f6sa mer komplexa IT-\u00e4renden som eskaleras fr\u00e5n First Line\/Servicedesk.\nHa n\u00e4ra kontakt med slutanv\u00e4ndare, fr\u00e4mst via Teams och telefon.\nUtf\u00f6ra systematisk fels\u00f6kning och analysera tekniska problem.\nArbeta med inkommande \u00e4renden i ett \u00e4rendehanteringssystem baserat p\u00e5 ServiceNow.\nFels\u00f6ka och supportera anv\u00e4ndare i Microsoftmilj\u00f6er och Active Directory.\nArbeta med grundl\u00e4ggande fels\u00f6kning inom infrastruktur, servrar och n\u00e4tverk.\nDokumentera \u00e4renden, l\u00f6sningar och teknisk information.\nSamarbeta med andra supporttekniker och IT-funktioner f\u00f6r att hitta effektiva l\u00f6sningar.\nBidra till f\u00f6rb\u00e4ttringar av arbetss\u00e4tt, processer och supportleveransen.\n\nDu arbetar b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med ett team och f\u00e5r m\u00f6jlighet att bygga upp ett brett kontaktn\u00e4t i en organisation med m\u00e5nga olika verksamhetsomr\u00e5den och tekniska milj\u00f6er.\n\u00a0\nDin profil\nVi s\u00f6ker dig som har ett genuint intresse f\u00f6r IT och som brinner f\u00f6r att hj\u00e4lpa anv\u00e4ndare. Du har ett serviceinriktat f\u00f6rh\u00e5llningss\u00e4tt, god teknisk f\u00f6rst\u00e5else och trivs med att l\u00f6sa problem \u00e4ven n\u00e4r de \u00e4r komplexa.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har:\nMinst 1 \u00e5rs erfarenhet av slutanv\u00e4ndarsupport\/IT-support.\nErfarenhet av 2nd Line Support eller motsvarande.\nErfarenhet av systematisk fels\u00f6kning.\nErfarenhet av att arbeta i \u00e4rendehanteringssystem, g\u00e4rna ServiceNow.\nGoda kunskaper inom Microsoftmilj\u00f6.\nErfarenhet av Active Directory.\nGrundl\u00e4ggande kunskaper inom infrastruktur, servrar och n\u00e4tverk.\nGrundl\u00e4ggande kunskaper inom exempelvis SCCM och databaser.\nKunskap om ITIL.\nVana av teknisk dokumentation.\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\n\nSom person \u00e4r du\u00a0serviceinriktad, kommunikativ och l\u00f6sningsorienterad. Du tar ansvar f\u00f6r dina \u00e4renden och driver arbetet fram\u00e5t, samtidigt som du \u00e4r en lagspelare som g\u00e4rna delar med dig av dina kunskaper. Du \u00e4r proaktiv och ser g\u00e4rna m\u00f6jligheter att f\u00f6rb\u00e4ttra arbetss\u00e4tt och processer. Du har l\u00e4tt f\u00f6r att skapa relationer, \u00e4r lyh\u00f6rd och trivs i en milj\u00f6 d\u00e4r f\u00f6ruts\u00e4ttningarna kan f\u00f6r\u00e4ndras utifr\u00e5n verksamhetens och anv\u00e4ndarnas behov.\n\u00a0\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.420543792914,"longitude":15.606574803644},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"58277","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jenny Fr\u00f6jd","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+460734159353","owner_email":"jenny.frojd@eccera.com","images":[],"published_at":"2026-09-02T09:37:58+00:00","expires_at":"2026-11-01T23:59:59+00:00","created_at":"2026-09-03T03:15:53+00:00","updated_at":"2026-09-03T04:00:59+00:00"}}