{"data":{"id":218503,"slug":"2nd-line-supporttekniker-2","type":"job","title":"2nd Line Support Technician","description":"We specialize in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor you as a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, we are a reliable supplier who can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreements with Unionen.\nDo you want to work in a mission-critical IT environment where you can combine problem-solving, service, and technology? We are now looking for a service-oriented and communicative Second Line Support Technician who enjoys helping users, solving complex cases, and contributing to continuous improvements in a professional IT support organization.\nAs a consultant at Eccera, you get secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously expand your experience and knowledge. An excellent opportunity to build a career.\nYour responsibilities\nIn the role of Second Line Support Technician with our customer in Solna, you work closely with the organization's users and are responsible for handling and resolving more complex support cases. Contact occurs primarily via phone, Teams, and ticket management systems.\nYou will:\nWork with troubleshooting and problem-solving of IT-related incidents and service cases.\nHandle incoming cases through a ticket management system.\nProvide qualified support to end users and ensure high service levels.\nCollaborate with other support technicians to identify, analyze, and solve technical problems.\nDocument solutions, procedures, and work processes.\nContribute improvement suggestions and drive a proactive approach to prevent future issues.\n\nYour profile\nWe are looking for someone with a strong interest in technology and genuine commitment to helping users. You thrive in a changing environment where you can combine independent work with close team collaboration. As a person, you are service-oriented, communicative, and take initiative, with the ability to build good relationships and create trust with both users and colleagues. You have good knowledge of Swedish and English, both spoken and written, and work structurally with focus on quality and user satisfaction.\nRequirements\nAt least 2 years of experience in end-user support.\nExperience with systematic troubleshooting.\nExperience working with ticket management systems.\nStrong knowledge of Microsoft environments.\nExperience with Active Directory.\nBasic knowledge of infrastructure, servers, networks, SCCM, and databases.\nKnowledge of documentation and documentation work.\nGood knowledge of Swedish and English.\n\nMeritorious\nExperience working in larger organizations with complex IT environments.\nKnowledge of and experience with ITIL.\nExperience with process development and improvement work.\nExperience working proactively with incident management and preventive measures.\n\nWe place great importance on your personal qualities.\nWhat we offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications. During your development, we will match your expertise with the right assignments as you advance.","language":"sv","is_translated":true,"title_original":"2nd line Supporttekniker","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nVill du arbeta i en verksamhetskritisk IT-milj\u00f6 d\u00e4r du f\u00e5r kombinera probleml\u00f6sning, service och teknik? Vi s\u00f6ker nu en serviceinriktad och kommunikativ Second Line Supporttekniker som trivs med att hj\u00e4lpa anv\u00e4ndare, l\u00f6sa komplexa \u00e4renden och bidra till st\u00e4ndiga f\u00f6rb\u00e4ttringar i en professionell IT-supportorganisation.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nI rollen som Second Line Support-tekniker hos v\u00e5r kund i Solna arbetar du n\u00e4ra verksamhetens anv\u00e4ndare och ansvarar f\u00f6r att hantera och l\u00f6sa mer komplexa support\u00e4renden. Kontakten sker fr\u00e4mst via telefon, Teams och \u00e4rendehanteringssystem.\nDu kommer att:\nArbeta med fels\u00f6kning och probleml\u00f6sning av IT-relaterade incidenter och service\u00e4renden.\nHantera inkommande \u00e4renden via ett \u00e4rendehanteringssystem.\nGe kvalificerad support till slutanv\u00e4ndare och s\u00e4kerst\u00e4lla h\u00f6g serviceniv\u00e5.\nSamarbeta med andra supporttekniker f\u00f6r att identifiera, analysera och l\u00f6sa tekniska problem.\nDokumentera l\u00f6sningar, rutiner och arbetsprocesser.\nBidra med f\u00f6rb\u00e4ttringsf\u00f6rslag och driva ett proaktivt arbetss\u00e4tt f\u00f6r att f\u00f6rebygga framtida problem.\n\nDin profil\nVi s\u00f6ker dig som har ett stort teknikintresse och ett genuint engagemang f\u00f6r att hj\u00e4lpa anv\u00e4ndare. Du trivs i en f\u00f6r\u00e4nderlig milj\u00f6 d\u00e4r du f\u00e5r kombinera sj\u00e4lvst\u00e4ndigt arbete med n\u00e4ra samarbete i team. Som person \u00e4r du serviceinriktad, kommunikativ och initiativtagande, med f\u00f6rm\u00e5ga att bygga goda relationer och skapa f\u00f6rtroende hos b\u00e5de anv\u00e4ndare och kollegor. Du har goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift, och arbetar strukturerat med fokus p\u00e5 kvalitet och anv\u00e4ndarn\u00f6jdhet.\nKrav\nMinst 2 \u00e5rs erfarenhet av arbete inom slutanv\u00e4ndarsupport.\u00a0\nErfarenhet av systematisk fels\u00f6kning.\u00a0\nErfarenhet av att arbeta i \u00e4rendehanteringssystem.\u00a0\nGoda kunskaper inom Microsoft-milj\u00f6er.\u00a0\nErfarenhet av Active Directory.\u00a0\nGrundl\u00e4ggande kunskaper inom infrastruktur, servrar, n\u00e4tverk, SCCM och databaser.\u00a0\nKunskap om dokumentation och dokumentationsarbete.\u00a0\nGoda kunskaper i svenska och engelska.\n\nMeriterande\nErfarenhet av att arbeta i st\u00f6rre organisationer med komplexa IT-milj\u00f6er.\u00a0\nKunskap om och erfarenhet av ITIL.\u00a0\nErfarenhet av processutveckling och f\u00f6rb\u00e4ttringsarbete.\u00a0\nErfarenhet av att arbeta proaktivt med incidenthantering och f\u00f6rebyggande \u00e5tg\u00e4rder.\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Solna","country":"SE","latitude":59.36468172783,"longitude":18.03169789079},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"16970","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Emelie Flood","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159378","owner_email":"Emelie.Flood@eccera.com","images":[],"published_at":"2026-09-17T08:31:22+00:00","expires_at":"2026-11-16T23:59:59+00:00","created_at":"2026-09-18T03:16:58+00:00","updated_at":"2026-09-19T03:15:58+00:00"}}