{"data":{"id":228750,"slug":"2nd-line-supporttekniker-3","type":"job","title":"2nd Line Support Technician","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep expertise.\n\nAs a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We make sure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\n\nFor our customers, we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.\n\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\n\nEccera has 300 employees and offices in Stockholm, G\u00f6teborg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and comply with their signed collective agreement with Unionen.\n\nEccera is now looking for a service-oriented and technically skilled 2nd Line Support Technician who wants to tackle varying IT challenges in an exciting assignment with one of our customers in the G\u00f6teborg area. Are you a problem solver who enjoys helping users and handling more complex IT issues? Then this could be the right opportunity for you!\n\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously expand your experience and knowledge. An excellent opportunity to build a career.\n\nYour responsibilities\n\nAs a 2nd Line Support Technician, you work with handling and resolving more advanced IT issues escalated from 1st Line Support. You have an important role in ensuring that users receive qualified technical assistance and that the IT environment functions stably and efficiently.\n\nWork tasks vary depending on the assignment and customer, but may include:\nTroubleshooting and resolution of more complex IT problems related to computers, systems, applications, and user accounts.\nSupport and administration within Windows, Microsoft 365, and Active Directory.\nHandling of incidents and service requests as well as documentation of issues in ticketing systems.\nInstallation, configuration, and maintenance of computers and software.\nEscalation of more advanced issues to relevant specialist teams when needed.\nCollaboration with 1st Line Support and other IT functions to ensure a good user experience.\n\nYour profile\n\nWe are looking for someone who has a genuine interest in IT and technology and who thrives in a role where service, troubleshooting, and problem-solving are in focus. You are organized, communicative, and have a solution-oriented approach. You can work independently with your issues, while at the same time you appreciate collaborating with colleagues and other technical teams.\n\nRequirements\n1\u20132 years of experience in IT support, preferably in 2nd Line Support or a similar role\nStrong knowledge of Windows and Microsoft 365\nExperience troubleshooting computers, applications, and user-related IT problems\nBasic knowledge of Active Directory and user administration\nExperience working with a ticketing system\nGood service mindset and ability to communicate technical solutions in a clear manner\nFluent Swedish, spoken and written\n\nMerits\nExperience in IT support in a larger organization or complex IT environment\nKnowledge of networking, for example TCP\/IP, DNS, and DHCP\nExperience with Microsoft Intune or other client management solution\nKnowledge of PowerShell or other scripting\nRelevant IT training or certifications\nB driver's license\n\nWhat we offer\n\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continually developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance. We regularly conduct exciting and fun activities where you as a consultant have the opportunity to meet and socialize with your colleagues in pleasant and relaxed settings.\n\nDoes this sound like an assignment for you?\n\nWelcome to apply! We look forward to hearing from you.","language":"sv","is_translated":true,"title_original":"2nd line supporttekniker","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\n\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\n\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\n\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\n\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\nEccera s\u00f6ker nu en serviceinriktad och tekniskt kunnig 2nd line supporttekniker som vill ta sig an varierande IT-utmaningar i ett sp\u00e4nnande uppdrag hos en av v\u00e5ra kunder i G\u00f6teborgsomr\u00e5det. \u00c4r du en probleml\u00f6sare som trivs med att hj\u00e4lpa anv\u00e4ndare och hantera mer komplexa IT-\u00e4renden? D\u00e5 kan det h\u00e4r vara r\u00e4tt m\u00f6jlighet f\u00f6r dig!\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nSom 2nd line supporttekniker arbetar du med att hantera och l\u00f6sa mer avancerade IT-\u00e4renden som eskalerats fr\u00e5n 1st line support. Du har en viktig roll i att s\u00e4kerst\u00e4lla att anv\u00e4ndarna f\u00e5r kvalificerad teknisk hj\u00e4lp och att IT-milj\u00f6n fungerar stabilt och effektivt.\nArbetsuppgifterna varierar beroende p\u00e5 uppdrag och kund, men kan bland annat innefatta:\nFels\u00f6kning och l\u00f6sning av mer komplexa IT-problem kopplade till datorer, system, applikationer och anv\u00e4ndarkonton.\nSupport och administration inom Windows, Microsoft 365 och Active Directory.\nHantering av incidenter och servicef\u00f6rfr\u00e5gningar samt dokumentation av \u00e4renden i \u00e4rendehanteringssystem.\nInstallation, konfiguration och underh\u00e5ll av datorer och programvara.\nEskalering av mer avancerade \u00e4renden till relevanta specialistteam vid behov.\nSamarbete med 1st line support och andra IT-funktioner f\u00f6r att s\u00e4kerst\u00e4lla en god anv\u00e4ndarupplevelse.\n\nDin profil\nVi s\u00f6ker dig som har ett genuint intresse f\u00f6r IT och teknik och som trivs i en roll d\u00e4r service, fels\u00f6kning och probleml\u00f6sning st\u00e5r i fokus. Du \u00e4r strukturerad, kommunikativ och har ett l\u00f6sningsorienterat arbetss\u00e4tt. Du kan arbeta sj\u00e4lvst\u00e4ndigt med dina \u00e4renden, samtidigt som du uppskattar att samarbeta med kollegor och andra tekniska team.\nKrav\n1\u20132 \u00e5rs erfarenhet av IT-support, g\u00e4rna inom 2nd Line Support eller liknande roll\nGoda kunskaper inom Windows och Microsoft 365\nErfarenhet av fels\u00f6kning av datorer, applikationer och anv\u00e4ndarrelaterade IT-problem\nGrundl\u00e4ggande kunskaper inom Active Directory och anv\u00e4ndaradministration\nErfarenhet av att arbeta i ett \u00e4rendehanteringssystem\nGod servicek\u00e4nsla och f\u00f6rm\u00e5ga att kommunicera tekniska l\u00f6sningar p\u00e5 ett tydligt s\u00e4tt\nFlytande svenska i tal och skrift\n\nMeriterande\nErfarenhet av IT-support i en st\u00f6rre organisation eller komplex IT-milj\u00f6\nKunskap inom n\u00e4tverk, exempelvis TCP\/IP, DNS och DHCP\nErfarenhet av Microsoft Intune eller annan klienthanteringsl\u00f6sning\nKunskap inom PowerShell eller annan scripting\nRelevant IT-utbildning eller certifieringar\nB-k\u00f6rkort\n\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar. Vi genomf\u00f6r regelbundet sp\u00e4nnande och roliga aktiviteter d\u00e4r du som konsult f\u00e5r m\u00f6jlighet att tr\u00e4ffa och umg\u00e5s med dina kollegor under trevliga och avslappnande former.\nL\u00e5ter det som ett uppdrag f\u00f6r dig?\nV\u00e4lkommen med din ans\u00f6kan! Vi ser fram emot att h\u00f6ra fr\u00e5n dig.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"41104","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Amanda Blom","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159358","owner_email":"Amanda.Blom@eccera.com","images":[],"published_at":"2026-09-23T14:55:56+00:00","expires_at":"2026-11-07T23:59:59+00:00","created_at":"2026-09-24T03:54:43+00:00","updated_at":"2026-09-26T02:58:35+00:00"}}