{"data":{"id":134812,"slug":"2nd-line-supporttekniker-se-hit-2","type":"job","title":"2nd Line Support Technician \u2013 Apply Now!","description":"We specialize in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nAs a candidate, we are a trusted partner who offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable provider who can quickly match the right expertise with the right needs. Beyond our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreements with Unionen.\nEccera is now seeking experienced support technicians for 2nd line positions at several of our customers in the Stockholm area. Are you ready to take the next step in your career and work in a more advanced support role where you can develop your technical skills? We would love to hear from you!\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously gain new experiences and knowledge. An excellent opportunity to build a career.\nYour Responsibilities\nIn the role of 2nd line support technician, you work with more advanced troubleshooting and problem-solving in close collaboration with both users and the IT organization. You receive tickets escalated from 1st line and ensure they are resolved efficiently and with high quality.\nWork tasks may include:\nTroubleshooting and managing more complex IT issues in hardware, software, and networking\nWorking in ticket management systems according to established processes (e.g., ITIL)\nAdministration in Active Directory (accounts, permissions, groups)\nManagement and troubleshooting in Microsoft 365 and Azure environments\nSupport in client management, for example via Intune\nNetwork-related troubleshooting\nCollaboration with 3rd line and other technical teams\n\nYour Profile\nWe are looking for someone who thrives in a role with great personal responsibility and is motivated by solving more advanced technical problems. You are structured in your work approach and experienced at prioritizing between different tickets.\nAs a person, you are:\nService-oriented and solution-focused\nStructured and thorough\nCommunicative and educational in your contact with users\nIndependent but also a team player\n\nRequirements\nExperience working in a 2nd line support function\nStrong experience troubleshooting in IT environments\nExperience with Active Directory\nKnowledge of Microsoft Azure and Intune\nExperience with network troubleshooting\nVery good skills in Swedish and English\nUnderstanding of ITIL processes (ITIL Foundation is a merit)\nExperience documenting procedures and creating knowledge articles\n\nMerits\nExperience with Microsoft 365 environments\nExperience with SCCM or similar tools\nExperience with scripting or automation\nCertifications in Microsoft or ITIL\n\nWe place great importance on your personal qualities.\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignments as you progress.","language":"sv","is_translated":true,"title_original":"2nd line supporttekniker \u2013 se hit!","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nEccera s\u00f6ker nu erfarna supporttekniker inom 2nd line till flera av v\u00e5ra kunder i Stockholmsomr\u00e5det. \u00c4r du redo att ta n\u00e4sta steg i din karri\u00e4r och arbeta i en mer avancerad supportroll d\u00e4r du f\u00e5r utveckla din tekniska kompetens? D\u00e5 vill vi g\u00e4rna komma i kontakt med dig!\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nI rollen som 2nd line supporttekniker arbetar du med mer avancerad fels\u00f6kning och probleml\u00f6sning i n\u00e4ra samarbete med b\u00e5de anv\u00e4ndare och IT-organisationen. Du tar emot \u00e4renden som eskalerats fr\u00e5n 1st line och s\u00e4kerst\u00e4ller att de l\u00f6ses effektivt och med h\u00f6g kvalitet.\nArbetsuppgifter kan bland annat innefatta:\nFels\u00f6kning och hantering av mer komplexa IT-\u00e4renden inom h\u00e5rdvara, mjukvara och n\u00e4tverk\nArbete i \u00e4rendehanteringssystem enligt etablerade processer (t.ex. ITIL)\nAdministration i Active Directory (konton, beh\u00f6righeter, grupper)\nHantering och fels\u00f6kning i Microsoft 365 och Azure milj\u00f6er\nSt\u00f6d inom klienthantering, exempelvis via Intune\nN\u00e4tverksrelaterad fels\u00f6kning\nSamverkan med 3rd line och andra tekniska team\n\nDin profil\nVi s\u00f6ker dig som trivs i en roll med stort eget ansvar och som motiveras av att l\u00f6sa mer avancerade tekniska problem. Du \u00e4r strukturerad i ditt arbetss\u00e4tt och van att prioritera mellan olika \u00e4renden.\nSom person \u00e4r du:\nServiceinriktad och l\u00f6sningsfokuserad\u00a0\nStrukturerad och noggrann\u00a0\nKommunikativ och pedagogisk i din kontakt med anv\u00e4ndare\u00a0\nSj\u00e4lvst\u00e4ndig men ocks\u00e5 en lagspelare\n\nKrav\nErfarenhet av att arbeta i en 2nd line supportfunktion\u00a0\nGod erfarenhet av fels\u00f6kning inom IT milj\u00f6er\u00a0\nErfarenhet av Active Directory\u00a0\nKunskap inom Microsoft Azure samt Intune\nErfarenhet av n\u00e4tverksfels\u00f6kning\u00a0\nMycket goda kunskaper i svenska och engelska\nF\u00f6rst\u00e5else f\u00f6r ITIL-processer (ITIL Foundation \u00e4r meriterande)\u00a0\nErfarenhet av att dokumentera arbetss\u00e4tt och skapa kunskapsartiklar\n\nMeriterande\nErfarenhet av Microsoft 365-milj\u00f6er\u00a0\nErfarenhet av SCCM eller liknande verktyg\u00a0\nErfarenhet av scripting eller automation\u00a0\nCertifieringar inom Microsoft eller ITIL\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.339776399444,"longitude":18.056399591841},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"11359","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Emelie Flood","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":14,"ai_views_count":17,"bot_views_count":1,"ai_vendor_counts":{"meta":5,"other":3,"openai":5,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159378","owner_email":"Emelie.Flood@eccera.com","images":[],"published_at":"2026-07-29T14:58:45+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-07-30T03:56:57+00:00","updated_at":"2026-09-22T03:18:17+00:00"}}