{"data":{"id":219158,"slug":"2nd-line-supporttekniker-till-quicknet","type":"job","title":"2nd Line Support Technician at QuickNet","description":"Hi,\nWelcome to QuickNet!\nWe are now looking for a colleague to join our customer service department in the role of 2nd line support technician. Our customer service consists of a great team divided into a 1st line and 2nd line.\nWe are looking for someone who is unpretentious, cheerful, and responsible. You are a team player who enjoys problem-solving, troubleshooting, and learning new things.\n\n\nYour Profile\nTo thrive with us, you need to be comfortable working independently with freedom and responsibility, be driven, and have very good computer skills. Furthermore, you need to be experienced with and enjoy providing phone support, and be good at understanding and communicating with different types of people.\nThe position requires that you as a person can handle a daily routine with various exciting and developmental work tasks and that you enjoy quickly switching between these tasks.\nIt is a merit to have knowledge in one or more of the following areas:\n\u2022       Work experience in technical support or similar\n\u2022       Basic knowledge of networks and communications\n\u2022       Technical competence and interest\n\u2022       Phone experience\n\u2022       Configuration of routers and switches\n\u2022       WiFi network configuration (Mainly UniFi)\n\u2022       Email account configuration\n\u2022       IP telephony and Dect systems\n\u2022       PBX telephony\n\u2022       TCP\/IP\n\u2022       DNS\n\n\n \nMain Work Tasks:\nSupport via phone and email.\nTroubleshooting broadband, IP telephony, WiFi, and email\nHardware configuration (routers and more)\nVarious administrative tasks of a more technical nature\n\nYou will work with cases of varying difficulty. Your task is to actively investigate what is causing the problems, resolve them, and communicate with the end customer.\n\n\nAbout Us\nClose, secure, personal\nWords that are close to our hearts.\nQuickNet is a local provider of broadband, WiFi, property networks, telephony, digital marketing, and co-location (own data center).\nIt is important that you enjoy your workplace, and the foundation for this is good community and the freedom to take responsibility and focus on your work tasks. With us, a full-time position is 7 hours per day as we highly value our employees' health and leisure time.\nWe organize two days annually where we together try an activity and then finish with a shared dinner. In recent years we have tried MTB, horseback riding, SUP, fishing, high rope course, quiz competitions, and arcade games. As an employee with us, you also have access to massage, flexible hours, health insurance, and parental benefit. We strive to have local roots through membership in business networks and charitable organizations as well as attendance at meetings, trade shows, and other events. Our staff, as well as our customers, are people who value competence and long-term relationships.\nWe are currently 22 people working in our offices in V\u00e4ster\u00e5s and Eskilstuna.\n\n\nAbout the Position:\nStart: As soon as possible by agreement\nScope: Full-time 100% (7-hour workday)\nLocation: V\u00e4ster\u00e5s\nWorking hours: 08:00-16:00 and 09:00-17:00\nInterviews take place on an ongoing basis and the position may be filled before the application deadline ends.\nContact person: \n John Nordvall, Department Manager\n john.nordvall@quicknet.se \nWe warmly welcome your application!","language":"sv","is_translated":true,"title_original":"2nd line supporttekniker till QuickNet","description_original":"Hej,\nV\u00e4lkommen till QuickNet!\nVi s\u00f6ker nu en till kollega till v\u00e5r kundtj\u00e4nstavdelning i rollen som supporttekniker p\u00e5 2nd line. V\u00e5r kundtj\u00e4nst best\u00e5r av ett h\u00e4rligt team som \u00e4r uppdelade i en 1st- och 2nd line.\nVi letar efter dig som \u00e4r prestigel\u00f6s, glad och ansvarstagande. Du \u00e4r en lagspelare som gillar probleml\u00f6sning, fels\u00f6kning och att l\u00e4ra sig nya saker.\n\n\nDin profil\nF\u00f6r att trivas hos oss beh\u00f6ver du vara bekv\u00e4m med att arbeta sj\u00e4lvst\u00e4ndigt med frihet under eget ansvar, vara driven och ha en mycket god datorvana. Vidare beh\u00f6ver du vara van vid, och tycka om, att ge telefonsupport samt vara bra p\u00e5 att f\u00f6rst\u00e5 och kommunicera med olika typer av m\u00e4nniskor.\nBefattningen kr\u00e4ver att du som person kan hantera en vardag med olika sp\u00e4nnande och utvecklande arbetsmoment samt att du trivs med att snabbt st\u00e4lla om mellan dessa arbetsuppgifter.\nDet \u00e4r meriterande med kunskaper inom ett eller flera av f\u00f6ljande omr\u00e5den:\n\u2022       Arbetslivserfarenhet inom teknisk support eller liknande\n\u2022       Grundl\u00e4ggande kunskaper inom n\u00e4tverk och kommunikation\n\u2022       Teknisk kompetens och intresse\n\u2022       Telefonvana\n\u2022       Konfiguration av routrar och switchar\n\u2022       Konfiguration av WiFi-n\u00e4t (Fr\u00e4mst UniFi)\n\u2022       Konfiguration av e-postkonton\n\u2022       IP-telefoni och Dect-system\n\u2022       V\u00e4xeltelefoni\n\u2022       TCP\/IP\n\u2022       DNS\n\n\n \nArbetsuppgifter i huvudsak:\nSupport via telefon och e-post.\nFels\u00f6kning av bredband, IP-telefoni, WiFi och e-post\nKonfiguration av h\u00e5rdvara (routrar med mera)\nDiverse administrativa sysslor av mer teknisk karakt\u00e4r\n\nDu kommer att jobba med \u00e4renden av olika sv\u00e5righetsgrad. Din uppgift \u00e4r att med engagemang komma underfund med vad som orsakar problemen, avhj\u00e4lpa dessa och kommunicera med slutkund.\n\n\nOm oss\nN\u00e4ra, trygg, personlig\nOrd som ligger oss varmt om hj\u00e4rtat.\nQuickNet \u00e4r en lokal leverant\u00f6r av bredband, WiFi, fastighetsn\u00e4t, telefoni, digital marknadsf\u00f6ring och co-location (eget datacenter).\nDet \u00e4r viktigt att man trivs p\u00e5 sin arbetsplats och grunden f\u00f6r detta \u00e4r en bra gemenskap och frihet att sj\u00e4lv kunna ta ansvar och fokusera p\u00e5 sina arbetsuppgifter. Hos oss \u00e4r 7 timmars arbetsdag heltid d\u00e5 vi v\u00e4rderar v\u00e5ra anst\u00e4lldas h\u00e4lsa och fritid h\u00f6gt.\nVi anordnar \u00e5rligen tv\u00e5 dagar d\u00e5 vi tillsammans testar n\u00e5gon aktivitet och sedan avslutar med gemensam middag. De senaste \u00e5ren har vi bland annat testat MTB, ridning, SUP, fiske, h\u00f6gh\u00f6jdsbana, fr\u00e5gesporter och arkadspel. Som anst\u00e4lld hos oss f\u00e5r du \u00e4ven tillg\u00e5ng till bland annat massage, flextid, sjukv\u00e5rdsf\u00f6rs\u00e4kring och f\u00f6r\u00e4ldral\u00f6n. Vi str\u00e4var efter att ha en lokal f\u00f6rankring genom medlemskap i aff\u00e4rsn\u00e4tverk och v\u00e4lg\u00f6renhetsorganisationer samt n\u00e4rvaro p\u00e5 tr\u00e4ffar, m\u00e4ssor och andra evenemang. V\u00e5r personal, likv\u00e4l som v\u00e5ra kunder, \u00e4r m\u00e4nniskor som v\u00e4rderar kompetens och l\u00e5ngvariga relationer.\nVi \u00e4r idag 22 personer som arbetar p\u00e5 v\u00e5ra kontor i V\u00e4ster\u00e5s och Eskilstuna.\n\n\nOm anst\u00e4llningen:\nStart: snarast enligt \u00f6verenskommelse\nOmfattning: heltid 100% (7h arbetsdag)\nPlats: V\u00e4ster\u00e5s\nArbetstid: 08:00-16:00 och 09:00-17:00\nIntervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan ans\u00f6kningstiden \u00e4r slut.\nKontaktperson: \n John Nordvall, avdelningschef\n john.nordvall@quicknet.se \nVarmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Munkgatan 7","full_address":null,"city":"V\u00e4ster\u00e5s","country":"SE","latitude":59.609506248208,"longitude":16.549258680906},"metadata":{"region":"V\u00e4stmanlands l\u00e4n","duration":"Tills vidare","employer":"Quicknet AB","postcode":"72212","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/quicknet.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"QuickNet AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":0,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"john.nordvall@quicknet.se","images":[],"published_at":"2026-09-17T14:13:05+00:00","expires_at":"2026-10-18T23:59:59+00:00","created_at":"2026-09-18T04:13:55+00:00","updated_at":"2026-09-19T03:17:19+00:00"}}