{"data":{"id":182915,"slug":"2nd-line-tekniker-till-tekniskt-utmanande-supportmiljo-2","type":"job","title":"2nd Line Technician in Technically Challenging Support Environment","description":"We specialize in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor you as a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We make sure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable provider that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nAre you a technically strong support technician who enjoys advanced troubleshooting and solving complex IT problems? Do you have experience from service desk or IT support and want to take the next step where you can work deeper in the technology? Then this assignment with our customer in Gothenburg might be the right role for you.\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager will support you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career.\n\nYour Responsibilities\nAs a 2nd Line technician, you work with more technically advanced support cases and serve as an important link between first line and specialist functions. You are responsible for analyzing, troubleshooting, and resolving incidents and problems that require deeper technical expertise.\nIn the role, you will, among other things:\n- Troubleshoot and resolve more complex IT incidents within client, application, and infrastructure\n- Handle escalated cases from first line via ticketing system\n- Work with account management and administration in Active Directory and Microsoft 365\n- Perform installation, configuration, and troubleshooting of client environments and applications\n- Analyze logs, identify root causes, and contribute to long-term solutions\n- Collaborate with other technical teams and escalate cases to 3rd line or specialist functions when needed\n- Document solutions and contribute to improving procedures and knowledge bases\n- Work proactively with monitoring and stability in the customer's IT environment\n\nYour Profile\nWe are looking for someone with a genuine technical interest who enjoys working analytically in complex IT environments. You are solution-oriented, structured in your troubleshooting, and collaborate well with both colleagues and users.\nTo succeed in the role, we would like to see that you have experience with several of the following areas:\n- Experience working in IT support or service desk, preferably in a 2nd line role\n- Active Directory (account management, groups, permissions)\n- Microsoft 365 \/ Office 365\n- Installation and troubleshooting in Windows client environments\n- Experience with ticketing systems\n- Work with remote control tools\n- Basic understanding of networking (TCP\/IP, DNS, DHCP)\n\nAdditional merits include experience with client management, patching, or system monitoring.\n\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance.","language":"sv","is_translated":true,"title_original":"2nd line-tekniker till tekniskt utmanande supportmilj\u00f6","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\u00c4r du en tekniskt stark supporttekniker som trivs med avancerad fels\u00f6kning och att l\u00f6sa mer komplexa IT-problem? Har du erfarenhet fr\u00e5n servicedesk eller IT-support och vill ta n\u00e4sta steg d\u00e4r du f\u00e5r arbeta djupare i tekniken? D\u00e5 kan detta uppdrag hos v\u00e5r kund i G\u00f6teborg vara r\u00e4tt roll f\u00f6r dig.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nSom 2nd Line-tekniker arbetar du med tekniskt mer avancerade support\u00e4renden och fungerar som en viktig l\u00e4nk mellan first line och specialistfunktioner. Du ansvarar f\u00f6r att analysera, fels\u00f6ka och l\u00f6sa incidenter och problem som kr\u00e4ver djupare teknisk kompetens.\nI rollen kommer du bland annat att:\nFels\u00f6ka och l\u00f6sa mer komplexa IT-incidenter inom klient, applikation och infrastruktur\nHantera eskalerade \u00e4renden fr\u00e5n first line via \u00e4rendehanteringssystem\nArbeta med kontohantering och administration i Active Directory och Microsoft 365\nGenomf\u00f6ra installation, konfiguration och fels\u00f6kning av klientmilj\u00f6er och applikationer\nAnalysera loggar, identifiera rotorsaker och bidra till l\u00e5ngsiktiga l\u00f6sningar\nSamverka med andra tekniska team och vid behov eskalera \u00e4renden till 3rd line eller specialistfunktioner\nDokumentera l\u00f6sningar och bidra till f\u00f6rb\u00e4ttring av rutiner och kunskapsdatabaser\nArbeta proaktivt med \u00f6vervakning och stabilitet i kundens IT-milj\u00f6\n\nDin profil\nVi s\u00f6ker dig som har ett genuint tekniskt intresse och trivs med att arbeta analytiskt i komplexa IT-milj\u00f6er. Du \u00e4r l\u00f6sningsorienterad, strukturerad i din fels\u00f6kning och har l\u00e4tt f\u00f6r att samarbeta med b\u00e5de kollegor och anv\u00e4ndare.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du har erfarenhet av flera av f\u00f6ljande omr\u00e5den:\nErfarenhet av arbete inom IT-support eller servicedesk, g\u00e4rna i en 2nd line-roll\nActive Directory (kontohantering, grupper, r\u00e4ttigheter)\nMicrosoft 365 \/ Office 365\nInstallation och fels\u00f6kning i Windows-klientmilj\u00f6er\nErfarenhet av \u00e4rendehanteringssystem\u00a0\nArbete med fj\u00e4rrstyrningsverktyg\u00a0\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r n\u00e4tverk (TCP\/IP, DNS, DHCP)\n\nMeriterande \u00e4r \u00e4ven erfarenhet av klienthantering, patchning eller system\u00f6vervakning.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"41104","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Mathias Gyllander","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159368","owner_email":"mathias.gyllander@eccera.com","images":[],"published_at":"2026-09-01T16:09:24+00:00","expires_at":"2026-10-16T23:59:59+00:00","created_at":"2026-09-02T03:18:11+00:00","updated_at":"2026-09-02T04:01:26+00:00"}}