{"data":{"id":211018,"slug":"administrativ-konsult-inom-kvalitet-och-kundhantering","type":"job","title":"Administrative Consultant in Quality and Customer Management","description":"About the Client Company\n\nWe are seeking consultants in quality, customer management, and technology for an assignment with a major client in Ludvika.\n\nKonsultia works with many different industrial companies throughout Dalarna. What they have in common is the need for driven and meticulous employees who can quickly contribute to administrative functions and provide support where it's needed most.\n\nYour Responsibilities\n\nAs a consultant, you will have varying assignments depending on the company's needs. The assignments are often of an operational nature where you work closely with different departments and play an important role in the daily workflow.\n\nYour Profile\n\nWe are looking for someone who thrives in a role where quality, structure, and customer contact are central. In this role, you will work with warranty cases and customer inquiries from global customers, while also contributing to developing and improving internal processes.\n\nYou will, among other things:\n\nHandle warranty cases, customer complaints, and other customer-related inquiries.\nCoordinate activities to investigate and resolve warranty and quality cases.\nWork with order management, delivery planning, and order follow-up.\nCreate and update documentation in ERP systems related to, among other things, spare parts.\nCollaborate with different parts of the organization to ensure efficient working methods and high service levels.\nContribute to the development and improvement of existing processes with a focus on quality, efficiency, and customer satisfaction.\n\nWe are looking for someone who is organized, solution-oriented, and customer-focused. You communicate well and enjoy collaborating with both colleagues and customers. Since the role involves several parallel cases, you need to be able to prioritize, take responsibility, and drive your work forward independently.\n\nWe appreciate it if you have experience in administration, order management, quality, deliveries, or customer support. You also need to communicate well in Swedish and English, both verbally and in writing.\n\nAbove all, we are looking for someone with a positive attitude who enjoys problem-solving and wants to contribute to both the team's and the business's development.\n\nIt is advantageous if you have:\nKnowledge of quality tools such as Lean, Six Sigma, or 8D\nPrevious experience working with business or quality systems (e.g., SAP or similar)\n\nOther Information\n\nAvailability: Immediate\nWorking hours: Daytime, full-time\nWork location: The assignment is with our client company in Ludvika\nEmployment type: Consultant employment with us with the possibility of extension or transition to the client\n\nWe warmly welcome your application. Selection will be ongoing.\n\nAbout Us\n\nFOR SWEDISH INDUSTRY FORWARD\n\nKonsultia specializes in industrial staffing and works with many strong and well-known clients. We have collective agreements with market-based salaries, regulated vacation, right to sick pay, pension, and insurance. We also offer wellness allowances and access to occupational health services. Most of our consultants are permanent employees working on long-term assignments.\n\nWe are an authorized staffing and recruitment company with quality, environmental, and occupational health certifications according to ISO 9001, ISO 14001, and ISO 45001.\n\nWe have offices from G\u00e4llivare in the north to Helsingborg in the south, with our head office located in Ume\u00e5. More are coming! Learn more about us at www.konsultia.se","language":"sv","is_translated":true,"title_original":"Administrativ konsult inom kvalitet och kundhantering","description_original":"Om kundf\u00f6retaget\n\r\nVi s\u00f6ker konsulter inom kvalitet kundhantering och teknik  till uppdrag hos storkund i Ludvika. \n\nKonsultia arbetar med m\u00e5nga olika industrif\u00f6retag med verksamhet runt om i Dalarna. Gemensamt f\u00f6r dem \u00e4r behovet av drivna och noggranna medarbetare som snabbt kan bidra i administrativa funktioner och st\u00f6tta upp d\u00e4r behovet \u00e4r som st\u00f6rst.\r\n\r\nDina arbetsuppgifter\n\r\nSom konsult kommer du att ha varierande uppdrag beroende p\u00e5 f\u00f6retagets behov. Uppdragen \u00e4r ofta av operativ karakt\u00e4r d\u00e4r du arbetar n\u00e4ra olika avdelningar och har en viktig roll i det dagliga fl\u00f6det.\r\n\r\nDin profil\n\r\nVi s\u00f6ker dig som trivs i en roll d\u00e4r kvalitet, struktur och kundkontakt st\u00e5r i centrum. I rollen kommer du att arbeta med garanti\u00e4renden och kundfr\u00e5gor fr\u00e5n globala kunder, samtidigt som du bidrar till att utveckla och f\u00f6rb\u00e4ttra interna processer.\n\nDu kommer bland annat att:\n\nHantera garanti\u00e4renden, kundklagom\u00e5l och andra kundrelaterade fr\u00e5gor.\nSamordna aktiviteter f\u00f6r att utreda och l\u00f6sa garanti- och kvalitets\u00e4renden.\nArbeta med orderhantering, leveransplanering och uppf\u00f6ljning av best\u00e4llningar.\nSkapa och uppdatera dokumentation i ERP-system kopplat till bland annat reservdelar.\nSamarbeta med olika delar av organisationen f\u00f6r att s\u00e4kerst\u00e4lla effektiva arbetss\u00e4tt och en h\u00f6g serviceniv\u00e5.\nBidra till utveckling och f\u00f6rb\u00e4ttring av befintliga processer med fokus p\u00e5 kvalitet, effektivitet och kundn\u00f6jdhet.\n\nVi s\u00f6ker dig som \u00e4r strukturerad, l\u00f6sningsorienterad och kundfokuserad. Du har l\u00e4tt f\u00f6r att kommunicera och tycker om att samarbeta med b\u00e5de kollegor och kunder. Eftersom rollen inneh\u00e5ller flera parallella \u00e4renden beh\u00f6ver du kunna prioritera, ta ansvar och driva ditt arbete fram\u00e5t p\u00e5 ett sj\u00e4lvst\u00e4ndigt s\u00e4tt.\n\nVi ser g\u00e4rna att du har erfarenhet av administration, orderhantering, kvalitet, leveranser eller kundsupport \u00e4r meriterande. Du beh\u00f6ver ocks\u00e5 kunna kommunicera v\u00e4l p\u00e5 svenska och engelska, b\u00e5de muntligt och skriftligt.\n\nFramf\u00f6r allt s\u00f6ker vi dig som har ett positivt f\u00f6rh\u00e5llningss\u00e4tt, gillar probleml\u00f6sning och vill bidra till b\u00e5de teamets och verksamhetens utveckling.\n\nDet \u00e4r meriterande om du har:\nKunskap inom kvalitetsverktyg s\u00e5som Lean, Six Sigma eller 8D\nTidigare arbetat i aff\u00e4rs- eller kvalitetssystem (t.ex. SAP eller liknande)\r\n\r\n\u00d6vrig information\n\r\nTillg\u00e4nglighet: Omg\u00e5ende\nArbetstid: Dagtid, heltid\nPlaceringsort: Uppdrag sker hos v\u00e5rt kundf\u00f6retag i Ludvika\nAnst\u00e4llningsform: Konsultanst\u00e4llning via oss med m\u00f6jlighet till f\u00f6rl\u00e4ngning eller \u00f6verg\u00e5ng till kund\n\nVarmt v\u00e4lkommen med din ans\u00f6kan, urval sker l\u00f6pande.\r\n\r\nOm oss\n\r\nF\u00d6R SVENSK INDUSTRI FRAM\u00c5T\n\nKonsultia \u00e4r specialiserade p\u00e5 industribemanning och arbetar med m\u00e5nga starka och v\u00e4lk\u00e4nda uppdragsgivare. Vi har kollektivavtal med marknadsm\u00e4ssig l\u00f6n, reglerad semester, r\u00e4tt till sjukl\u00f6n, pension och f\u00f6rs\u00e4kringar. Vi erbjuder ocks\u00e5 friskv\u00e5rdsbidrag och tillg\u00e5ng till f\u00f6retagsh\u00e4lsov\u00e5rd. Merparten av v\u00e5ra konsulter \u00e4r tillsvidareanst\u00e4llda och arbetar p\u00e5 l\u00e5nga uppdrag.\n\nVi \u00e4r ett auktoriserat bemannings- och rekryteringsf\u00f6retag med kvalitets- milj\u00f6- och arbetsmilj\u00f6certifieringar enligt ISO 9001, ISO 14001 samt ISO 45001.\n\nVi finns fr\u00e5n G\u00e4llivare i norr till Helsingborg i s\u00f6der och huvudkontoret \u00e4r placerat i Ume\u00e5. Fler \u00e4r p\u00e5 g\u00e5ng! L\u00e4s g\u00e4rna mer om oss p\u00e5 www.konsultia.se","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Forskargatan 3 ","full_address":null,"city":"Borl\u00e4nge","country":"SE","latitude":60.48375884006,"longitude":15.41014695295},"metadata":{"region":"Dalarnas l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Konsultia AB","postcode":"78170","positions":1,"profession":"Kvalitetsingenj\u00f6r\/-tekniker, elektronik","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/konsultia.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Linnea  M\u00e4ssing","employment_type":"full_time","occupation_field":"Yrken med teknisk inriktning","employer_workplace":"Konsultia","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Linnea.massing@konsultia.se","images":[],"published_at":"2026-09-14T18:42:18+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-15T03:25:12+00:00","updated_at":"2026-09-15T04:02:10+00:00"}}