{"data":{"id":185980,"slug":"aftersales-support","type":"job","title":"Aftersales Support","description":"Are you service-oriented, solution-focused, and enjoy helping customers find the right technical solutions? Then this role might be perfect for you!\nBrother Nordic is an established company in the IT industry specializing in printers, scanners, labeling solutions, and document management. We are a global manufacturer and sell our products through distributors and partners. The Swedish office is located in Gothenburg, where you will become part of our Nordic support team.\nBrother offers a broad product portfolio, a strong brand, and an international work environment. With us, you have the opportunity to develop in a global company alongside competent and engaged colleagues throughout the Nordic region.\nWe work according to our vision \"At your side,\" which means we always focus on the customer and strive to exceed expectations. At the same time, we value collaboration, respect, and long-term relationships, both with our customers and our employees.\nAs Aftersales Support, you will work with technical support for end customers, resellers, and service partners. You will be an important part of our organization and serve as a technical expert and advisor for our products and solutions.\nThe position is based at our office in Gothenburg.\n\nResponsibilities\n\n\u00b7 Handle customer inquiries via internal ticketing systems, email, and phone.\n\u00b7 Provide technical support to end customers, resellers, and service partners.\n\u00b7 Troubleshoot and resolve technical issues related to our products and solutions.\n\u00b7 Troubleshoot printers in network environments and various operating systems, such as Windows, macOS, Linux, iOS, and Android.\n\u00b7 Work with both practical and theoretical support issues.\n\u00b7 Participate in training customers, partners, and internal employees.\n\u00b7 Serve as a technical link between sales, service organization, and product managers.\n\u00b7 Develop, update, and maintain technical documentation.\n\u00b7 Collaborate with Nordic and international colleagues.\n\u00b7 Contribute to process development, quality, and customer satisfaction.\n\nDesired Qualifications\n\u00b7 Experience with technical support and customer support.\n\u00b7 Good technical understanding and strong analytical skills.\n\u00b7 Customer-oriented, communicative, and service-minded.\n\u00b7 Work independently, in an organized manner, and solution-focused.\n\u00b7 Knowledge of mechanical, electronic, and network-related issues.\n\u00b7 Fluent in Swedish and English, both spoken and written.\n\u00b7 Finnish language skills are highly desirable as the role involves contact with customers, partners, and colleagues in Finland.\n\u00b7 Experience with IT, printing, or labeling solutions is a plus.\n\u00b7 Good skills in Microsoft Office.\n\u00b7 Quick learner of new systems and technical solutions.\n\u00b7 Pedagogical, patient, and enjoy helping others.\n\u00b7 Genuine interest in technology.\n\nInterested in joining Brother Nordic?\n\nIf you want to develop in a global company with great colleagues, please contact HR Manager Lisette Burnett-Cargill lisette.burnett-cargill@brother.dk\n\nSelection is ongoing, so don't delay sending in your application.\n\nBrother is one of the world's leading manufacturers of printers, multifunction machines, scanners, label printers, and marking machines.\nGlobally, Brother has 31,694 employees, 17 factories, and 52 sales offices in 44 countries. Brother Sweden, a branch of Brother Nordic AS Denmark, is a sales organization for Brother's products on the Swedish market. The Swedish headquarters is located in Gothenburg. Through a well-developed network of resellers, products, services, and support are available throughout Sweden.\nWe work according to our vision \"At your side,\" which means we always focus on the customer and always meet customer needs and strive to exceed their expectations.\n\"At your side\" also means we are very focused on everything related to environmental awareness. Brother Sweden works according to the fundamental environmental philosophy and environmental policy that is common to the entire Brother Group.\nCare for the environment shall be a cornerstone of all our operations.\nWe are on your side \u2013 Brother \"at your side\"\n\nFor more information about Brother:\nwww.brother.se\nwww.brother.com","language":"sv","is_translated":true,"title_original":"Aftersales Support","description_original":"\u00c4r du serviceinriktad, l\u00f6sningsorienterad och trivs med att hj\u00e4lpa kunder att hitta r\u00e4tt teknisk l\u00f6sning? D\u00e5 kan detta vara rollen f\u00f6r dig! \nBrother Nordic \u00e4r ett etablerat f\u00f6retag inom IT-branschen med inriktning p\u00e5 skrivare, skannrar, etikettl\u00f6sningar och dokumenthantering. Vi \u00e4r en global tillverkare och s\u00e4ljer v\u00e5ra produkter via distribut\u00f6rer och partners. Det svenska kontoret \u00e4r bel\u00e4get i G\u00f6teborg, d\u00e4r du blir en del av v\u00e5rt nordiska supportteam.\nBrother erbjuder en bred produktportf\u00f6lj, ett starkt varum\u00e4rke och en internationell arbetsmilj\u00f6. Hos oss f\u00e5r du m\u00f6jlighet att utvecklas i ett globalt f\u00f6retag tillsammans med kompetenta och engagerade kollegor i hela Norden. \nVi arbetar enligt v\u00e5r vision \u201dAt your side\u201d, vilket inneb\u00e4r att vi alltid s\u00e4tter kunden i fokus och str\u00e4var efter att \u00f6vertr\u00e4ffa f\u00f6rv\u00e4ntningarna. Samtidigt v\u00e4rdes\u00e4tter vi samarbete, respekt och l\u00e5ngsiktiga relationer, b\u00e5de med v\u00e5ra kunder och v\u00e5ra medarbetare.\nSom Aftersales Support arbetar du med teknisk support till slutkunder, \u00e5terf\u00f6rs\u00e4ljare och servicepartners. Du blir en viktig del av v\u00e5r organisation och fungerar som teknisk expert och r\u00e5dgivare f\u00f6r v\u00e5ra produkter och l\u00f6sningar. \nTj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt kontor i G\u00f6teborg.\n \nArbetsuppgifter\n \n\u00b7      Hantera kund\u00e4renden via interna \u00e4rendehanteringssystem, e-post och telefon. \n\u00b7      Ge teknisk support till slutkunder, \u00e5terf\u00f6rs\u00e4ljare och servicepartners. \n\u00b7      Fels\u00f6ka och l\u00f6sa tekniska problem kopplade till v\u00e5ra produkter och l\u00f6sningar. \n\u00b7      Fels\u00f6ka skrivare i n\u00e4tverksmilj\u00f6er och olika operativsystem, s\u00e5som Windows, macOS, Linux, iOS och Android. \n\u00b7      Arbeta med b\u00e5de praktiska och teoretiska support\u00e4renden. \n\u00b7      Medverka vid utbildning av kunder, partners och interna medarbetare. \n\u00b7      Fungera som teknisk l\u00e4nk mellan f\u00f6rs\u00e4ljning, serviceorganisation och produktansvariga. \n\u00b7      Ta fram, uppdatera och underh\u00e5lla teknisk dokumentation. \n\u00b7      Samarbeta med nordiska och internationella kollegor. \n\u00b7      Bidra till utveckling av processer, kvalitet och kundn\u00f6jdhet. \n \n\u00d6nskad kompetens\n\u00b7      Har erfarenhet av teknisk support och kundsupport. \n\u00b7      Har god teknisk f\u00f6rst\u00e5else och stark analytisk f\u00f6rm\u00e5ga. \n\u00b7      \u00c4r kundorienterad, kommunikativ och serviceinriktad. \n\u00b7      Arbetar sj\u00e4lvst\u00e4ndigt, strukturerat och l\u00f6sningsorienterat. \n\u00b7      Har kunskap om mekaniska, elektroniska och n\u00e4tverksrelaterade fel. \n\u00b7      Talar och skriver svenska och engelska obehindrat. \n\u00b7      Finska spr\u00e5kkunskaper \u00e4r starkt meriterande d\u00e5 rollen inneb\u00e4r kontakt med kunder, partners och kollegor i Finland. \n\u00b7      Har erfarenhet av IT-, utskrifts- eller m\u00e4rkningsl\u00f6sningar, vilket \u00e4r meriterande. \n\u00b7      Har goda kunskaper i Microsoft Office. \n\u00b7      Har l\u00e4tt f\u00f6r att l\u00e4ra dig nya system och tekniska l\u00f6sningar. \n\u00b7      \u00c4r pedagogisk, t\u00e5lmodig och tycker om att hj\u00e4lpa andra. \n\u00b7      Har ett genuint teknikintresse. \n \nVill du bli en del av Brother Nordic? \n \nVill du utvecklas i ett globalt f\u00f6retag tillsammans med trevliga kollegor s\u00e5 kontakta HR-ansvarig Lisette Burnett-Cargill lisette.burnett-cargill@brother.dk\n \nUrval sker l\u00f6pande, s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan.\n \nBrother \u00e4r en av v\u00e4rldens ledande tillverkare av skrivare, multifunktionsmaskiner, skannrar, etikettskrivare och m\u00e4rkmaskiner.\nGlobalt har Brother 31.694 anst\u00e4llda, 17 fabriker och 52 f\u00f6rs\u00e4ljningskontor i 44 l\u00e4nder. Brother Sverige, filial till Brother Nordic AS Danmark, \u00e4r en s\u00e4ljorganisation f\u00f6r Brothers produkter p\u00e5 den svenska marknaden. Det svenska huvudkontoret ligger i G\u00f6teborg. Genom ett v\u00e4l utvecklat n\u00e4t av \u00e5terf\u00f6rs\u00e4ljare \u00e4r b\u00e5de produkter, tj\u00e4nster och service tillg\u00e4ngliga \u00f6ver hela Sverige.\nVi arbetar enligt v\u00e5r vision \u201dAt your side\u201d vilket inneb\u00e4r att vi alltid s\u00e4tter kunden i fokus och att vi alltid tillm\u00f6tesg\u00e5r kundernas behov och f\u00f6rs\u00f6ker \u00f6vertr\u00e4ffa deras f\u00f6rv\u00e4ntningar.\n\u201dAt your side\u201d inneb\u00e4r ocks\u00e5 att vi \u00e4r mycket fokuserade p\u00e5 allt som har med milj\u00f6medvetenhet att g\u00f6ra. Brother Sverige arbetar efter den grundl\u00e4ggande milj\u00f6filosofi och milj\u00f6policy som \u00e4r gemensam f\u00f6r hela Brotherkoncernen.\nOmsorg om milj\u00f6n ska vara en grundpelare i all v\u00e5r verksamhet.\nVi \u00e4r p\u00e5 din sida \u2013 Brother \u201cat your side\u201d\n \nF\u00f6r mer info om Brother: \nwww.brother.se\nwww.brother.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Gruvgatan 35 B","full_address":null,"city":"V\u00c4STRA FR\u00d6LUNDA","country":"SE","latitude":57.665282491226,"longitude":11.945378026335},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Brother Sverige, filial till Brother Nordic A\/S,  Danmark","postcode":"42130","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"www.brohter.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lisette Burnett-Cargill","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Brother Sverige, filial till Brother Nordic A\/S","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4520187074","owner_email":"lisette.burnett-cargill@brother.dk","images":[],"published_at":"2026-09-03T15:56:05+00:00","expires_at":"2026-10-03T23:59:59+00:00","created_at":"2026-09-04T03:20:41+00:00","updated_at":"2026-09-06T20:43:34+00:00"}}