{"data":{"id":180039,"slug":"applikationssupport","type":"job","title":"Application Support","description":"IT Support Specialist\nAre you solution-oriented, service-minded, and enjoy helping people with technical problems? We are now seeking an engaged IT Support Specialist for our global support organization in Gothenburg.\nIn this role, you'll combine technical problem-solving with close customer contact and work in an international environment where you contribute daily to enabling our resellers and workshops to work efficiently.\nAbout the Role\nAs an IT Support Specialist, you are an important point of contact for users in Sweden, Finland, Norway, and Denmark. You will handle support cases via phone, email, and customer portal, as well as diagnose and resolve technical issues related to our reseller and workshop systems.\nThis role is perfect for you if you enjoy solving problems, have a genuine service focus, and can stay calm even when the pace is high or situations become challenging.\n\nReceive and handle incoming support cases via phone, email, and customer portal.\n\n\nRegister, follow up on, and administer Service Requests (SR) according to established processes.\n\n\nDiagnose, troubleshoot, and resolve issues related to applications for resellers and workshops.\n\n\nUse knowledge databases, documentation, and collaboration with colleagues to find solutions.\n\n\nEscalate and forward cases to the appropriate support group when needed.\n\n\nFollow up on escalated cases and keep users informed about status and resolution.\n\n\nProvide support to users in Sweden, Finland, Norway, and Denmark.\n\n\nWork according to ITIL principles, established best practices within Digital Support, and global support processes.\n\n\nEnsure high customer satisfaction through professional, efficient, and prompt support.\n\n\nWith us, you become part of a global support organization that plays a central role in helping resellers and workshops function effectively every day.\nYou will have the opportunity to develop both in technical problem-solving and customer service, while working in an international environment with colleagues and users from several Nordic countries.\nThe role offers excellent opportunities for continuous learning, development, and building broad experience within IT support and IT Service Management.\nWhat We're Looking For\nExperience from roles in IT Support, Helpdesk, or Service Desk.\n\n\nExperience with case management systems and IT Service Management (ITSM) tools.\n\n\nVery strong knowledge of Swedish and English.\n\n\nGood analytical ability and a structured approach to troubleshooting and problem-solving.\n\n\nA clear customer focus and genuine desire to help others.\n\nDesirable Qualifications\nKnowledge of Finnish is a major advantage.\n\n\nExperience working in an ITIL-based support environment.\n\nAbout You\nWe believe that to succeed in this role, you are a person who:\n\nThrives in a fast-paced support environment with varying tasks.\n\n\nMaintains a calm and professional demeanor even in pressured situations.\n\n\nCan prioritize and work efficiently when conditions change rapidly.\n\n\nHas excellent communication and collaboration skills.\n\n\nIs skilled at handling and defusing stressful situations and transforming them into positive customer experiences.\n\n\nEnjoys technical problem-solving and finding practical and effective solutions.\n\nYour Application\nWe present candidates on a rolling basis, so please apply as soon as possible. For questions, contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se\nWhat We Offer\nAs an employee at Thalamus, we offer a secure employment with a collective agreement (IT\/Telecom Agreement, not staffing agreement), wellness benefits, fixed monthly salary, pension, and more.\nAt Thalamus, community is an important part of which is why we organize team building events, summer parties, and Christmas celebrations. This is typically when all our consultants share experiences and joy with each other and our office team.\nAbout Your New Employer\nThalamus has existed since 2000 and is now a steadily growing profitable consulting and recruitment company within IT & Technology.\nWe are a family-oriented company based in Alvik strand, and our main focus is on consulting activities in the Stockholm region.\nOur core values are fast and friendly, and you'll experience that in the recruitment process and if you start working with us. If we were to describe ourselves, we'd say we're a cheerful, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to be one of us!","language":"sv","is_translated":true,"title_original":"Applikationssupport","description_original":"IT Supportmedarbetare\n\u00c4r du l\u00f6sningsorienterad, serviceinriktad och trivs med att hj\u00e4lpa m\u00e4nniskor med tekniska problem? Vi s\u00f6ker nu en engagerad IT Supportmedarbetare till v\u00e5r globala supportorganisation i G\u00f6teborg.\nI rollen f\u00e5r du kombinera teknisk probleml\u00f6sning med n\u00e4ra kundkontakt och arbeta i en internationell milj\u00f6 d\u00e4r du varje dag bidrar till att v\u00e5ra \u00e5terf\u00f6rs\u00e4ljare och verkst\u00e4der kan arbeta effektivt.\nOm rollen\nSom IT Supportmedarbetare \u00e4r du en viktig kontaktpunkt f\u00f6r anv\u00e4ndare i Sverige, Finland, Norge och Danmark. Du kommer att hantera support\u00e4renden via telefon, e-post och kundportal samt diagnostisera och l\u00f6sa tekniska problem kopplade till v\u00e5ra \u00e5terf\u00f6rs\u00e4ljar- och verkstadssystem.\nRollen passar dig som tycker om att l\u00f6sa problem, har ett genuint servicefokus och kan beh\u00e5lla lugnet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt eller situationer blir utmanande.\n\nTa emot och hantera inkommande support\u00e4renden via telefon, e-post och kundportal.\n\n\nRegistrera, f\u00f6lja upp och administrera Service Requests (SR) enligt etablerade processer.\n\n\nDiagnostisera, fels\u00f6ka och l\u00f6sa problem kopplade till applikationer f\u00f6r \u00e5terf\u00f6rs\u00e4ljare och verkst\u00e4der.\n\n\nAnv\u00e4nda kunskapsdatabaser, dokumentation och samarbete med kollegor f\u00f6r att hitta l\u00f6sningar.\n\n\nEskalera och vidarebefordra \u00e4renden till r\u00e4tt supportgrupp vid behov.\n\n\nF\u00f6lja upp eskalerade \u00e4renden och h\u00e5lla anv\u00e4ndarna informerade om status och l\u00f6sning.\n\n\nGe support till anv\u00e4ndare i Sverige, Finland, Norge och Danmark.\n\n\nArbeta enligt ITIL-principer, etablerade best practices inom Digital Support och globala supportprocesser.\n\n\nS\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet genom professionell, effektiv och snabb support.\n\n\nHos oss blir du en del av en global supportorganisation som har en central roll i att hj\u00e4lpa \u00e5terf\u00f6rs\u00e4ljare och verkst\u00e4der att fungera effektivt varje dag.\nDu f\u00e5r m\u00f6jlighet att utvecklas inom b\u00e5de teknisk probleml\u00f6sning och kundservice, samtidigt som du arbetar i en internationell milj\u00f6 med kollegor och anv\u00e4ndare fr\u00e5n flera nordiska l\u00e4nder.\nRollen erbjuder goda m\u00f6jligheter till kontinuerligt l\u00e4rande, utveckling och att bygga bred erfarenhet inom IT-support och IT Service Management.\nVi s\u00f6ker dig som har\nErfarenhet fr\u00e5n roller inom IT Support, Helpdesk eller Service Desk.\n\n\nErfarenhet av \u00e4rendehanteringssystem och verktyg inom IT Service Management (ITSM).\n\n\nMycket goda kunskaper i svenska och engelska.\n\n\nGod analytisk f\u00f6rm\u00e5ga och ett strukturerat arbetss\u00e4tt f\u00f6r fels\u00f6kning och probleml\u00f6sning.\n\n\nEtt tydligt kundfokus och en genuin vilja att hj\u00e4lpa andra.\n\nMeriterande\nKunskaper i finska \u00e4r en stor f\u00f6rdel.\n\n\nErfarenhet av att arbeta i en ITIL-baserad supportmilj\u00f6.\n\nDu som person\nF\u00f6r att lyckas i rollen tror vi att du \u00e4r en person som:\n\nTrivs i en snabbr\u00f6rlig supportmilj\u00f6 med varierande arbetsuppgifter.\n\n\nBeh\u00e5ller ett lugnt och professionellt bem\u00f6tande \u00e4ven i pressade situationer.\n\n\nKan prioritera och arbeta effektivt n\u00e4r f\u00f6ruts\u00e4ttningarna snabbt f\u00f6r\u00e4ndras.\n\n\nHar mycket god kommunikations- och samarbetsf\u00f6rm\u00e5ga.\n\n\n\u00c4r skicklig p\u00e5 att hantera och avdramatisera stressiga situationer och omvandla dem till positiva kundupplevelser.\n\n\nTycker om teknisk probleml\u00f6sning och att hitta praktiska och effektiva l\u00f6sningar.\n\nDin ans\u00f6kan\nVi presenterar kandidater l\u00f6pande s\u00e5 ans\u00f6k s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor kontakta omar.lordfye@thalamus.se eller tilda.stenmark@thalamus.se\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret.\nDin nya arbetsgivare\nThalamus har funnits sedan \u00e5r 2000 och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt \u00a0konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Gothenburg University","full_address":null,"city":"Gothenburg","country":"SE","latitude":57.7119231,"longitude":11.9822532},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"40530","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-08-31T08:36:55+00:00","expires_at":"2027-02-27T23:59:59+00:00","created_at":"2026-09-01T03:12:34+00:00","updated_at":"2026-09-02T02:47:24+00:00"}}