{"data":{"id":182725,"slug":"ar-du-goteborgs-nasta-stjarna-inom-it-support-2","type":"job","title":"Are You Gothenburg's Next IT Support Star?","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable supplier that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our deliverables.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nHave you worked for a year or a few years in IT support and enjoy a role where you help users with technical questions on a daily basis? Do you want to continue developing within 1st line support in a modern IT environment with both clients and cloud services? Then we might be looking for you!\nWe are now looking for a 1st line support technician for several of our customers in Gothenburg and surrounding areas. Here you will work in a varied support role where you help users with everything from account management and application support to troubleshooting in both Windows and Mac environments.\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development, where you continuously gain new experiences and knowledge. An excellent opportunity to build a career.\nAbout the Role\nAs a 1st line support technician, you are the first contact for users who need help with IT-related questions. You work at a service desk where you handle incoming tickets via phone and ticketing systems and help users quickly move forward with their work.\nThe role is a good fit for you if you have already worked for some time in IT support and feel confident troubleshooting independently and handling common support tickets.\nResponsibilities\nIn your role as a 1st line support technician, you will work with:\nHandling incoming support tickets via phone, email, and ticketing systems\nProviding technical support to users in Windows and Mac environments\nAccount management in Active Directory\nSupport and troubleshooting in Microsoft 365\nAssistance with cloud services such as Azure or other cloud platforms\nInstallation and troubleshooting of clients, applications, and peripherals\nDocumentation of solutions in ticketing systems\nEscalating more complex tickets to 2nd line support when needed\n\nYour Profile\nWe believe you have worked approximately 1\u20132 years in IT support or service desk and have built a solid foundation in helping users with technical problems.\nYou are service-oriented, communicative, and enjoy working in a role where you combine technology with user support. At the same time, you have a technical interest and want to continue developing your knowledge in modern IT environments.\nWe would like to see that you have experience with:\nWork in IT support \/ service desk\nActive Directory and account management\nMicrosoft 365 and user support\nBasic understanding of Azure or other cloud services\nSupport in Windows and preferably also Mac\nWork in ticketing systems\nPhone support and user assistance\n\nDoes This Sound Like Your Next Step?\nSubmit your application today \u2013 selection is ongoing.\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignment as you advance.","language":"sv","is_translated":true,"title_original":"\u00c4r du G\u00f6teborgs n\u00e4sta stj\u00e4rna inom IT-support?","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nHar du arbetat n\u00e5got eller n\u00e5gra \u00e5r inom IT-support och trivs i en roll d\u00e4r du dagligen hj\u00e4lper anv\u00e4ndare med tekniska fr\u00e5gor? Vill du forts\u00e4tta utvecklas inom 1st line i en modern IT-milj\u00f6 med b\u00e5de klienter och molntj\u00e4nster? D\u00e5 kan det vara dig vi s\u00f6ker!\nVi s\u00f6ker nu en 1st line supporttekniker till 1st line till flera av v\u00e5ra kunder i G\u00f6teborg med omnejd. H\u00e4r f\u00e5r du arbeta i en varierad supportroll d\u00e4r du hj\u00e4lper anv\u00e4ndare med allt fr\u00e5n kontohantering och applikationssupport till fels\u00f6kning i b\u00e5de Windows- och Mac-milj\u00f6er.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nOm rollen\nSom 1st line supporttekniker \u00e4r du den f\u00f6rsta kontakten f\u00f6r anv\u00e4ndare som beh\u00f6ver hj\u00e4lp med IT-relaterade fr\u00e5gor. Du arbetar i en servicedesk d\u00e4r du hanterar inkommande \u00e4renden via telefon och \u00e4rendehanteringssystem och hj\u00e4lper anv\u00e4ndare att snabbt komma vidare i sitt arbete.\nRollen passar dig som redan har arbetat en tid inom IT-support och k\u00e4nner dig trygg i att sj\u00e4lvst\u00e4ndigt fels\u00f6ka och hantera vanliga support\u00e4renden.\nArbetsuppgifter\nI rollen som 1st line supporttekniker kommer du bland annat att arbeta med:\nHantera inkommande support\u00e4renden via telefon, mail och \u00e4rendehanteringssystem\nGe teknisk support till anv\u00e4ndare i Windows- och Mac-milj\u00f6er\nKontohantering i Active Directory\nSupport och fels\u00f6kning i Microsoft 365\nSt\u00f6d kring molntj\u00e4nster som Azure eller andra cloudplattformar\nInstallation och fels\u00f6kning av klienter, applikationer och kringutrustning\nDokumentation av l\u00f6sningar i \u00e4rendehanteringssystem\nEskalera mer komplexa \u00e4renden vidare till 2nd line vid behov\n\nDin profil\nVi tror att du har arbetat cirka 1\u20132 \u00e5r inom IT-support eller servicedesk och har f\u00e5tt en god grund i att hj\u00e4lpa anv\u00e4ndare med tekniska problem.\nDu \u00e4r serviceinriktad, kommunikativ och tycker om att arbeta i en roll d\u00e4r du kombinerar teknik med anv\u00e4ndarst\u00f6d. Samtidigt har du ett tekniskt intresse och vill forts\u00e4tta utveckla dina kunskaper inom moderna IT-milj\u00f6er.\nVi ser g\u00e4rna att du har erfarenhet av:\nArbete inom IT-support \/ servicedesk\nActive Directory och kontohantering\nMicrosoft 365 och anv\u00e4ndarsupport\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r Azure eller andra molntj\u00e4nster\nSupport i Windows och g\u00e4rna \u00e4ven Mac\nArbete i \u00e4rendehanteringssystem\nTelefonsupport och anv\u00e4ndarst\u00f6d\n\nL\u00e5ter detta som n\u00e4sta steg f\u00f6r dig?\nSkicka in din ans\u00f6kan redan idag \u2013 urval sker l\u00f6pande.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"41104","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Mathias Gyllander","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159368","owner_email":"mathias.gyllander@eccera.com","images":[],"published_at":"2026-09-01T16:17:52+00:00","expires_at":"2026-10-21T23:59:59+00:00","created_at":"2026-09-02T03:17:49+00:00","updated_at":"2026-09-02T04:01:33+00:00"}}