{"data":{"id":181884,"slug":"ar-du-goteborgs-vassaste-it-tekniker-3","type":"job","title":"Are You Gothenburg's Sharpest IT Technician?","description":"We specialize in staffing and consulting services in IT and technology \u2013 from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor candidates like you, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable provider who can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an expanded partner network, which allows us to offer even greater flexibility and breadth in delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nAre you a technically skilled person who loves helping others? Do you enjoy solving problems and providing support? Then you might be our new 1st line technician!\nAs a consultant at Eccera, you get secure employment and gain valuable work experience on assignments with our customers in the Gothenburg area. Your consulting manager will support your development as you continuously gain new experience and knowledge. An excellent opportunity to build a career.\nYour Responsibilities\nAs a 1st Line technician, you will be our face to the customer and the first point of contact for our clients needing technical support. You will handle incoming support requests via phone, email, and ticketing systems, troubleshoot and resolve technical issues, and guide customers through solutions. Additionally, you will document and categorize tickets for further analysis and follow-up, and escalate complex issues to 2nd and 3rd line support when needed.\nBeyond this, you will monitor systems and networks to proactively detect and address issues, maintain and update customer user data, provide support during software and hardware installation and configuration, and train and inform customers about the use of various systems and tools.\nYour Profile\nOur consultants are driven by being responsible, solution-oriented, and customer-focused. They are also strongly interested in understanding customer needs, both current and future, and continuously developing their skills and knowledge to offer the best possible service to our customers.\nIn addition to the above, you also bring knowledge in any of the following:\nAt least 6 months of experience from a service desk\nWindows, macOS, or Linux\nServiceNow, Zendesk, or Jira\nTeamViewer, AnyDesk, or Remote Desktop\nAD management\nM365 and basic networking\n\nDoes this sound like you? Submit your application today!\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your skills with the right assignments as you advance.","language":"sv","is_translated":true,"title_original":"\u00c4r du G\u00f6teborgs vassaste IT-tekniker?","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\u00c4r du en tekniskt kunnig person som \u00e4lskar att hj\u00e4lpa andra? Trivs du med att l\u00f6sa problem och ge support? D\u00e5 \u00e4r du kanske v\u00e5r nya 1st line-tekniker!\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder i G\u00f6teborgsomr\u00e5det. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nSom 1st Line-tekniker blir du v\u00e5rt ansikte ut\u00e5t och den f\u00f6rsta kontakten f\u00f6r v\u00e5ra kunder som beh\u00f6ver teknisk support. Du kommer att hantera inkommande support\u00e4renden via telefon, mail och \u00e4rendehanteringssystem, fels\u00f6ka och l\u00f6sa tekniska problem samt guida kunder genom l\u00f6sningar. Vidare kommer du att dokumentera och kategorisera \u00e4renden f\u00f6r vidare analys och uppf\u00f6ljning, samt eskalera komplexa problem till 2nd och 3rd line n\u00e4r det beh\u00f6vs.\u00a0\nUt\u00f6ver detta kommer du att \u00f6vervaka system och n\u00e4tverk f\u00f6r att uppt\u00e4cka och \u00e5tg\u00e4rda problem proaktivt, underh\u00e5lla och uppdatera kundernas anv\u00e4ndardata, ge st\u00f6d vid installation och konfiguration av mjukvara och h\u00e5rdvara, samt utbilda och informera kunder om anv\u00e4ndning av olika system och verktyg.\nDin profil\nV\u00e5ra konsulter drivs av att vara ansvarstagande, l\u00f6sningsorienterade och kundorienterade. De \u00e4r \u00e4ven starkt intresserade av kundens olika behov, b\u00e5de nu och fram\u00e5t och att kontinuerligt utveckla sina kunskaper och f\u00e4rdigheter f\u00f6r att kunna erbjuda b\u00e4sta m\u00f6jliga service till v\u00e5ra kunder.\nUt\u00f6ver ovan har du ocks\u00e5 med dig kunskaper inom n\u00e5got av detta:\nMinst 6 m\u00e5naders erfarenhet inom en servicedesk\nWindows, macOS eller Linux\nServiceNow, Zendesk eller Jira\nTeamViewer, AnyDesk eller Remote Desktop\nAD-hantering\nM365 och grundl\u00e4ggande n\u00e4tverksteknik\n\nL\u00e5ter detta som du? Skicka in din ans\u00f6kan redan idag!\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.715982014288,"longitude":11.983164952675},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"41104","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Mathias Gyllander","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159368","owner_email":"mathias.gyllander@eccera.com","images":[],"published_at":"2026-09-01T11:46:30+00:00","expires_at":"2026-10-26T23:59:59+00:00","created_at":"2026-09-02T03:16:09+00:00","updated_at":"2026-09-02T04:01:04+00:00"}}