{"data":{"id":185723,"slug":"ar-du-var-nasta-produktspecialist-for-e-tjansteplattformen-abou","type":"job","title":"Are You Our Next Product Specialist for the Abou e-Service Platform?","description":"At Sokigo, we're passionate about delivering excellent support to our customers every day. We're now looking for a product specialist who wants to help enhance the customer experience further \u2013 and who is driven by making a real difference in people's daily work.\n\nWho Are You?\nYou enjoy close customer contact and are motivated by seeing how your efforts create real value. You collaborate easily, take responsibility for what you commit to, and communicate clearly with both customers and colleagues. We believe you're results-oriented, solution-focused, and have a strong sense of service.\n\nTo succeed in this role, we'd like you to:\n\n- Enjoy troubleshooting, analysis, and problem-solving and see it as detective work to find root causes\n\n- Be curious, a quick learner, and unafraid to experiment\n\n- Feel comfortable with direct customer contact and express yourself well in Swedish, both verbally and in writing\n\nExperience with e-service platforms, Python, and broad IT knowledge or familiarity with various system environments is a plus.\n\nAbout the Role\nAs a product specialist, you'll be a central part of the support team where you'll work alongside 29 colleagues to deliver top-class service. The role is both technical and communicative, and you'll have significant influence on how our customers experience support from Sokigo.\n\nSince the work involves both customer contact and training responsibilities, you need to be able to express yourself fluently in Swedish, both verbally and in writing. We therefore also ask that your application be written in Swedish.\n\nYour Responsibilities\nIn your work, you'll:\n\n- Provide qualified support for our in-house developed solutions, Abou and the Minut products\n\n- Troubleshoot and resolve problems in close dialogue with customers via phone, ticketing systems, and remote access\n\n- Connect to customer servers via various VPN solutions for analysis and troubleshooting\n\n- Understand customer processes and configurations to ensure our solutions are used optimally\n\n- Work in complex systems where questions vary from day to day\n\nThis is a varied and developmental job where you'll learn something new almost every week.\n\nDoes this sound like a role for you? Apply for the product specialist position with us at Sokigo!\n\nAbout Sokigo\nSokigo is Sweden's largest provider of system solutions for the municipal market. We're an ambitious company passionate about long-term relationships and creating profitability for our customers. As an employee with us, you'll receive professional development, wellness benefits, and other perks. You'll work with 250 friendly and engaged colleagues. Sokigo is part of the Addnode Group.\n\nWe're part of modern and sustainable work life \u2013 Sokigo has a positive approach to hybrid work from home and the office, where we meet in person at least three days per week.\n\nWhat We Offer\nWith us, you'll get more than just a job \u2013 you'll become part of a culture where collaboration, development, and engagement are central. We offer short decision-making processes, freedom with responsibility, and the opportunity to influence both working methods and processes. We believe good results are created by teams that support each other and share knowledge.\n\nOther Details\nThis is a full-time position based in Sundbyberg. Start date by agreement.\n\nSelections are made continuously \u2013 please submit your application as soon as possible.\n\nPersonality and capacity tests may be part of the process, and background checks will be conducted for final candidates.\n\nQuestions about the role? Contact Support Manager Tony Roms, tony.roms@sokigo.com.\nQuestions about the process? Contact HR Business Partner Simon Weidenberg, simon.weidenberg@sokigo.com.\n\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"\u00c4r du v\u00e5r n\u00e4sta produktspecialist f\u00f6r e-tj\u00e4nsteplattformen Abou?","description_original":"Hos Sokigo brinner vi f\u00f6r att ge v\u00e5ra kunder riktigt bra support varje dag. Nu s\u00f6ker vi en produktspecialist som vill vara med och utveckla kundupplevelsen ytterligare - och som drivs av att verkligen g\u00f6ra skillnad i vardagen.\nVem \u00e4r du?\nDu trivs i n\u00e4ra kontakt med kunder och motiveras av att se hur dina insatser skapar verklig nytta. Du har l\u00e4tt att samarbeta, tar ansvar f\u00f6r det du \u00e5tar dig och kommunicerar tydligt med s\u00e5v\u00e4l kunder som kollegor. Vi tror att du \u00e4r resultatorienterad, l\u00f6sningsfokuserad och har en k\u00e4nsla f\u00f6r service.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du:\n\nGillar fels\u00f6kning, analys och probleml\u00f6sning och ser det som ett detektivarbete att hitta orsaker\n\n\n\u00c4r nyfiken, snabbl\u00e4rd och or\u00e4dd f\u00f6r att testa dig fram\n\n\nTrivs med att ha direkt kundkontakt och uttrycker dig v\u00e4l p\u00e5 svenska i b\u00e5de tal och skrift\n\n\nErfarenhet av e\u2011tj\u00e4nsteplattformar, Python och breda IT\u2011kunskaper eller vana fr\u00e5n olika systemmilj\u00f6er \u00e4r meriterande.\nOm rollen\nSom produktspecialist blir du en central del av supportteamet\u00a0d\u00e4r du tillsammans med 29\u00a0kollegor arbetar f\u00f6r att leverera service i toppklass. Rollen \u00e4r b\u00e5de teknisk och kommunikativ, och du kommer ha stort inflytande p\u00e5 hur v\u00e5ra kunder upplever st\u00f6det fr\u00e5n Sokigo.\u00a0\nEftersom arbetet\u00a0inneb\u00e4r b\u00e5de kundkontakt och utbildningsansvar beh\u00f6ver du kunna\u00a0formulera dig obehindrat p\u00e5 svenska, b\u00e5de i tal och skrift. D\u00e4rf\u00f6r ser vi ocks\u00e5 att din ans\u00f6kan \u00e4r skriven p\u00e5 svenska.\nDina arbetsuppgifter\nI ditt arbete\u00a0kommer du bland annat att:\n\nGe kvalificerat st\u00f6d f\u00f6r v\u00e5ra egenutvecklade l\u00f6sningar, Abou och Minutprodukterna\n\n\nFels\u00f6ka och l\u00f6sa problem i n\u00e4ra dialog med kunder via telefon, \u00e4rendehanteringssystem och fj\u00e4rruppkoppling\n\n\nAnsluta till kunders servrar via olika typer av VPN\u2011l\u00f6sningar f\u00f6r analys och probleml\u00f6sning\n\n\nS\u00e4tta dig in i kundernas processer och konfigurationer f\u00f6r att s\u00e4kerst\u00e4lla att v\u00e5ra l\u00f6sningar anv\u00e4nds optimalt\n\n\nArbeta i komplexa system d\u00e4r fr\u00e5gorna varierar fr\u00e5n dag till dag\n\n\nDet h\u00e4r \u00e4r ett omv\u00e4xlande och utvecklande jobb d\u00e4r du f\u00e5r l\u00e4ra dig n\u00e5got nytt n\u00e4stan varje vecka.\nL\u00e5ter det som en roll f\u00f6r dig? S\u00f6k jobbet som produktspecialist hos oss p\u00e5 Sokigo!\nOm Sokigo\nSokigo \u00e4r Sveriges st\u00f6rsta leverant\u00f6r av systeml\u00f6sningar f\u00f6r den kommunala marknaden. Vi \u00e4r ett ambiti\u00f6st f\u00f6retag som brinner f\u00f6r l\u00e5ngvariga relationer och att skapa l\u00f6nsamhet f\u00f6r v\u00e5ra kunder. Som anst\u00e4lld hos oss f\u00e5r du kompetensutveckling, friskv\u00e5rdsbidrag och andra f\u00f6rm\u00e5ner. Du f\u00e5r jobba med 250 trevliga och engagerade arbetskamrater. Sokigo \u00e4r en del av koncernen Addnode Group.\nVi \u00e4r en del av det moderna och h\u00e5llbara arbetslivet \u2013 Sokigo har en positiv inst\u00e4llning till hybridarbete hemifr\u00e5n och kontoret, p\u00e5 vilket vi m\u00f6ts \u00e5tminstone tre dagar per vecka.\nVi erbjuder\nHos oss f\u00e5r du mer \u00e4n bara ett jobb \u2013 du blir en del av en kultur d\u00e4r samarbete, utveckling och engagemang st\u00e5r i centrum. Vi erbjuder korta beslutsv\u00e4gar, frihet under ansvar och m\u00f6jlighet att p\u00e5verka b\u00e5de arbetss\u00e4tt och processer. Vi tror p\u00e5 att bra resultat skapas av team d\u00e4r man st\u00f6ttar varandra och delar kunskap.\n\u00d6vrigt\nTj\u00e4nsten \u00e4r en heltidsanst\u00e4llning med placering i Sundbyberg. Tilltr\u00e4de enligt \u00f6verenskommelse.\nUrval sker l\u00f6pande \u2013 skicka in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.\u00a0\nPersonlighets- och kapacitetstester kan f\u00f6rekomma i processen och bakgrundskontroll utf\u00f6rs p\u00e5 slutkandidat.\nFr\u00e5gor om rollen?\u00a0Kontakta Supportchef Tony Roms,\u00a0tony.roms@sokigo.com.\u00a0\nFr\u00e5gor om processen? Kontakta HR Business Partner Simon Weidenberg,\u00a0simon.weidenberg@sokigo.com.\nVi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"L\u00f6fstr\u00f6ms all\u00e9 1b","full_address":null,"city":"Sundbyberg","country":"SE","latitude":59.361485245325,"longitude":17.961458114841},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Sokigo AB","postcode":"17266","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.sokigo.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Sokigo","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"tony.roms@sokigo.com","images":[],"published_at":"2026-09-03T11:17:43+00:00","expires_at":"2027-03-02T23:59:59+00:00","created_at":"2026-09-04T03:19:43+00:00","updated_at":"2026-09-05T03:18:21+00:00"}}