{"data":{"id":37087,"slug":"asistencni-koordinatori","type":"job","title":"Assistant Coordinators","description":"\u0160\u00e1rka Humlov\u00e1, e-mail: HR.Prague@euro-center.com\n\nWe are currently looking for individuals who speak English and another world language to strengthen our Prague team.\n\nMain Responsibilities:\n\nProcess all incoming and outgoing communications related to assistance. This communication may take place with policyholders, medical and technical providers, agents, customers, and other Euro-Center branches.\n\nRegister all communications and take steps necessary to provide assistance (Globo, Outlook, Genesys - telephone system, and others)\n\nRecord and modify reservations for required services as needed, within the allowed financial limit.\n\nAdequately coordinate all logistical measures at local and international levels.\n\nCollaborate with the medical team according to Euro-Center's escalation process.\n\nHave good knowledge of all products and be able to quickly and efficiently verify the insurance conditions required for a given case.\n\nFor ongoing cases, it is important to understand the available provider network and identify preferred providers in various countries.\n\nComply with insurance company instructions and Service Level Agreements (SLA) according to Euro-Center regulations and GDPR guidelines.\n\nWork closely with more experienced colleagues (senior coordinator, team leader).\n\nPerform additional functions related to assistance center operations upon request from AC and EC management.\n\nRequirements:\n\nAdvanced (B2) English - this is our corporate language\n\nExperience working in customer service is a plus\n\nEmpathy toward customers\n\nOrganizational skills, multitasking, and effective time management\n\nFlexible and quick thinking, ability to remain calm in stressful situations\n\nAbility to analyze situations and find solutions\n\nWillingness to learn and follow established procedures and rules\n\nTime flexibility (shift work 24\/7) - possibility of 40% work time from HOME OFFICE after probation period\n\nRequired start date: immediately or by agreement\n\nImportant: Work permit and residence permit in the Czech Republic required\n\nWhat We Offer:\n\nSupport from a stable international company with 11 branches worldwide\n\nMultinational environment and daily communication in foreign languages\n\nVery interesting and diverse work\n\nInitial training based on international expertise\n\nMotivating salary and benefits (e.g., meal allowance, quarterly bonuses, Multisport card, language course contribution, and many more!)\n\nModern offices in Karl\u00edn (one of Prague's most vibrant neighborhoods)\n\nHome Office opportunity\n\nFlexible shift scheduling, part-time contracts possible\n\nTo better understand our company and daily responsibilities, please check our CASE STUDIES (https:\/\/www.euro-center.com\/#callUs).\n\nIf you are interested in this position, please send us your CV including your availability for an interview and possible start date.\n\nWe look forward to your applications!","language":"cs","is_translated":true,"title_original":"Asisten\u010dn\u00ed koordin\u00e1to\u0159i","description_original":"Humlov\u00e1 \u0160\u00e1rka, e-mail:   HR.Prague@euro-center.com\n\nAktu\u00e1ln\u011b hled\u00e1me jednotlivce mluv\u00edc\u00ed anglicky a dal\u0161\u00edm sv\u011btov\u00fdm jazykem pro pos\u00edlen\u00ed na\u0161eho pra\u017esk\u00e9ho t\u00fdmu.\n\nHlavn\u00ed odpov\u011bdnosti:\n\"\tZpracov\u00e1vat ve\u0161kerou p\u0159\u00edchoz\u00ed nebo odchoz\u00ed komunikaci souvisej\u00edc\u00ed s asistenc\u00ed. Tato komunikace m\u016f\u017ee prob\u00edhat s pojistn\u00edkem, l\u00e9ka\u0159sk\u00fdmi a technick\u00fdmi poskytovateli, agenty, z\u00e1kazn\u00edky a dal\u0161\u00edmi pobo\u010dkami Euro-Center.\n\"\tRegistrovat ve\u0161kerou komunikaci a prov\u00e1d\u011bt kroky pot\u0159ebn\u00e9 k poskytov\u00e1n\u00ed asistence (Globo, Outlook, Genesys - telefonn\u00ed syst\u00e9m a dal\u0161\u00ed)\n\"\tZaznamen\u00e1vat a upravovat rezervace na po\u017eadovan\u00e9 slu\u017eby v p\u0159\u00edpad\u011b pot\u0159eby, do povolen\u00e9ho finan\u010dn\u00edho limitu.\n\"\tAdekv\u00e1tn\u011b koordinovat v\u0161echna logistick\u00e1 opat\u0159en\u00ed na m\u00edstn\u00ed i mezin\u00e1rodn\u00ed \u00farovni.\n\"\tSpolupracovat s t\u00fdmem zdravotn\u00edk\u016f podle eskala\u010dn\u00edho procesu Euro-Centra\n\"\tM\u00edt dobr\u00e9 znalosti o v\u0161ech produktech a b\u00fdt schopen rychle a efektivn\u011b zkontrolovat podm\u00ednky poji\u0161t\u011bn\u00ed vy\u017eadovan\u00e9 pro dan\u00fd p\u0159\u00edpad.\n\"\tPro prob\u00edhaj\u00edc\u00ed p\u0159\u00edpad je d\u016fle\u017eit\u00e9 porozum\u011bt dostupn\u00e9 s\u00edti poskytovatel\u016f a identifikovat preferovan\u00e9 poskytovatele v r\u016fzn\u00fdch zem\u00edch.\n\"\tDodr\u017eovat pokyny poji\u0161\u0165oven a Service Level Agreements (SLA) podle p\u0159edpis\u016f Euro-Center a pokyn\u016f GDPR.\n\"\t\u00dazce spolupracovat se zku\u0161en\u011bj\u0161\u00edmu kolegy (senior coordinator, team leader)\n\"\tNa \u017e\u00e1dost veden\u00ed AC a EC vykon\u00e1vat dal\u0161\u00ed funkce souvisej\u00edc\u00ed s \u010dinnost\u00ed asisten\u010dn\u00edho centra\nPo\u017eadavky:\n\"\tPokro\u010dil\u00e1 (B2) angli\u010dtina - to je n\u00e1\u0161 vnitropodnikov\u00fd jazyk\n\"\tZku\u0161enosti s prac\u00ed v z\u00e1kaznick\u00e9m servisu v\u00fdhodou\n\"\tEmpatie v\u016f\u010di z\u00e1kazn\u00edk\u016fm\n\"\tOrganiza\u010dn\u00ed schopnosti, multitasking a efektivn\u00ed time management\n\"\tFlexibiln\u00ed a rychl\u00e9 my\u0161len\u00ed, schopnost zachov\u00e1n\u00ed klidu ve stresov\u00fdch situac\u00edch\n\"\tSchopnost analyzovat situaci a naj\u00edt \u0159e\u0161en\u00ed\n\"\tB\u00fdt p\u0159ipraven se u\u010dit a dodr\u017eovat dan\u00e9 postupy a pravidla\n\"\t\u010casov\u00e1 flexibilita (pr\u00e1ce na sm\u011bny 24\/7) - mo\u017enost 40% pracovn\u00ed doby pr\u00e1ce z HOME OFFICE po zku\u0161ebn\u00ed dob\u011b\n\"\tPo\u017eadovan\u00fd n\u00e1stup: ihned nebo dle dohody\n\"\tD\u016fle\u017eit\u00e9: Pracovn\u00ed povolen\u00ed a povolen\u00ed k pobytu v \u010cR\n\nCo nab\u00edz\u00edme:\n\"\tZ\u00e1zem\u00ed stabiln\u00ed mezin\u00e1rodn\u00ed spole\u010dnosti s 11 pobo\u010dkami po cel\u00e9m sv\u011bt\u011b\n\"\tNadn\u00e1rodn\u00ed prost\u0159ed\u00ed a ka\u017edodenn\u00ed komunikaci v ciz\u00edch jazyc\u00edch\n\"\tVelmi zaj\u00edmav\u00e1 a r\u016fznorod\u00e1 pr\u00e1ce\n\"\tPo\u010d\u00e1te\u010dn\u00ed \u0161kolen\u00ed zalo\u017een\u00e9 na mezin\u00e1rodn\u00edm odborn\u00e9m know-how\n\"\tMotivuj\u00edc\u00ed plat a benefity (nap\u0159. p\u0159\u00edsp\u011bvek na stravov\u00e1n\u00ed, \u010dtvrtletn\u00ed bonusy, Multisport karta, p\u0159\u00edsp\u011bvek na jazykov\u00e9 kurzy a mnoho dal\u0161\u00edch!)\n\"\tModern\u00ed kancel\u00e1\u0159e v Karl\u00edn\u011b (jedna z nej\u017eiv\u011bj\u0161\u00edch pra\u017esk\u00fdch \u010dtvrt\u00ed)\n\"\tMo\u017enost Home Office\n\"\tFlexibiln\u00ed pl\u00e1nov\u00e1n\u00ed sm\u011bn, mo\u017en\u00e9 i zkr\u00e1cen\u00e9 \u00favazky\nChcete-li l\u00e9pe porozum\u011bt na\u0161\u00ed spole\u010dnosti a ka\u017edodenn\u00edm povinnostem, pod\u00edvejte se pros\u00edm na na\u0161e P\u0158\u00cdPADOV\u00c9 STUDIE. (https:\/\/www.euro-center.com\/#callUs).\nV p\u0159\u00edpad\u011b z\u00e1jmu o tuto pozici n\u00e1m za\u0161lete sv\u016fj \u017eivotopis v\u010detn\u011b \u010dasov\u00e9 dostupnosti na pohovor a mo\u017en\u00fd term\u00edn n\u00e1stupu.\nT\u011b\u0161\u00edme se na Va\u0161e p\u0159ihl\u00e1\u0161ky!","available_locales":["cs","en"],"price":"35000.00","currency":"CZK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Praha","country":"CZ","latitude":50.1029026,"longitude":14.3946353},"metadata":{"shift":"Nep\u0159etr\u017eit\u00fd provoz","region":"Hlavn\u00ed m\u011bsto Praha","employer":"Euro-Center Prague, s.r.o.","positions":1,"profession":"Asisten\u010dn\u00ed koordin\u00e1to\u0159i","start_date":"2025-06-03","salary_from":35000,"salary_unit":"K\u010d\/m\u011bs\u00edc","employer_ico":"26687089","suitable_for":["Vhodn\u00e9 pro cizince mimo EU","Zam\u011bstnaneck\u00e1 karta"],"min_education":"St\u0159edn\u00ed odborn\u00e9 (vyu\u010den)","contact_person":"\u0160\u00e1rka Humlov\u00e1","hours_per_week":37.5,"employment_type":"full_time","employment_types":["Pracovn\u00ed pom\u011br \u2013 pln\u00fd \u00favazek"],"reference_number":"31388340775"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":15,"bot_views_count":2,"ai_vendor_counts":{"meta":4,"other":3,"openai":4,"anthropic":4},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"  HR.Prague@euro-center.com","images":[],"published_at":"2025-06-03T00:00:00+00:00","expires_at":null,"created_at":"2026-06-17T14:29:32+00:00","updated_at":"2026-09-22T02:14:07+00:00"}}