{"data":{"id":159909,"slug":"assisterade-receptionschef-malmo-arena-hotel","type":"job","title":"Assistant Front Office Manager - Malm\u00f6 Arena Hotel","description":"Malm\u00f6 Arena Hotel is a family-owned and vibrant destination hotel in the best location in Malm\u00f6 Hyllie, just 12 minutes from Copenhagen Airport. With 395 rooms, we are Malm\u00f6's second-largest hotel. With us, you enjoy a good night's sleep, the kitchen's genuine culinary craftsmanship, and the spectacular views in our Skybar. The hotel is located in Hyllie, Malm\u00f6's most sustainable district and one of the Nordic region's most dynamic meeting and event areas. Do you want to be part of Malm\u00f6 Arena Hotel and help deliver first-class service to our guests? Do you have service in your fingertips and are passionate about exceeding guest expectations? Then you are who we are looking for!\nWe are now seeking an Assistant Front Office Manager for Malm\u00f6 Arena Hotel's reception. This is a permanent position at 100% with start date 01\/09. A probationary period applies. Salary according to HRF's collective agreement. You will report to the Front Office Manager.\nAbout the role\nAs an Assistant Front Office Manager, you have a supportive and coordinating role in the reception's daily operations. The role involves working closely with the Front Office Manager to ensure that reception functions effectively, professionally, and in line with the organization's goals and service requirements.\nThe role involves leading and allocating daily work at reception, introducing and supporting staff members, and ensuring high quality in guest and customer interactions. When needed, the Assistant Front Office Manager can also take on operational responsibility, for example by working at reception during peak periods or in case of absence. The role often includes administrative tasks such as scheduling, monitoring routines, handling routine personnel matters, and contributing to improvements in working methods and service flows.\nIn summary, the role combines practical reception work with a leading and coordinating responsibility, with a focus on service, structure, and a well-functioning team.\nJob responsibilities\nThe position includes, among other things:\nMaintaining the highest service and competency level and ensuring guests are always treated correctly\nAssisting hotel guests with various questions and requests before, during, and after their stay\nChecking guests in and out\nCash handling\nAdministrative work such as reviewing arrival lists, booking systems, etc.\nAdministering bookings via email, phone, and system\nAmbassador for our loyalty program\nAssisting with recruitment and training\nSustainability work\nPersonnel responsibility (to some extent)\nResponsibility for continuously monitoring customer satisfaction through the hotel's and third-party channels' survey tools\nDeveloping improvements to the experience for our guests and staff\n\nWho are you?\nWe are looking for someone with previous experience in reception work at a hotel. You enjoy working at a fast pace, have strong presence, and dare to be personal in all interactions. You have an interest in our guests and hotel and have very positive energy. You are organized, have an eye for detail, and are confident in yourself and your professional role. You are accustomed to working independently and in a team and can make your own decisions. Since we have a large proportion of international guests, we require that you speak and write fluent Swedish and English.\nInterested?\nWelcome to submit your application by 2026-09-06. You apply via the link below. We do not accept applications via email. If we find the right candidate for the job, the ad may be removed earlier.\nIf you have questions about the position, you are welcome to contact Front Office Manager Zouhair Chatila mailto:zouhair.chatila@malmoarenahotel.com","language":"sv","is_translated":true,"title_original":"Assisterade receptionschef Malm\u00f6 Arena Hotel","description_original":"Malm\u00f6 Arena Hotel \u00e4r ett familje\u00e4gt och f\u00e4rgrikt destinationshotell p\u00e5 b\u00e4sta l\u00e4ge i Malm\u00f6 Hyllie, endast 12 minuter fr\u00e5n K\u00f6penhamns flygplats. Med 395 rum \u00e4r vi Malm\u00f6s n\u00e4st st\u00f6rsta hotell. Hos oss njuter du av en god natts s\u00f6mn, k\u00f6kets genuina mathantverk och den enast\u00e5ende utsikten i Skybaren. Hotellet ligger i Hyllie, Malm\u00f6s mest h\u00e5llbara stadsdel och ett av Nordens mest dynamiska m\u00f6tes- och evenemangsomr\u00e5den. Vill du vara en del av Malm\u00f6 Arena Hotel och bidra till att leverera en f\u00f6rstklassig service till v\u00e5ra g\u00e4ster? Har du service ut i fingerspetsarna och brinner f\u00f6r att \u00f6vertr\u00e4ffa g\u00e4stens f\u00f6rv\u00e4ntningar? D\u00e5 \u00e4r du den vi s\u00f6ker!\nTill Malm\u00f6 Arena Hotells reception s\u00f6ker vi nu en assisterande receptionistchef. Tj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 100 % med tilltr\u00e4de 01\/09. Provanst\u00e4llning till\u00e4mpas. L\u00f6n enligt HRF:s kollektivavtal. Du rapporterar till Front Office Manager.\nOm rollen\nSom assisterande receptionistchef har du en st\u00f6djande och samordnande roll i receptionens dagliga arbete. Rollen inneb\u00e4r att du arbetar n\u00e4ra Front Office Manager f\u00f6r att s\u00e4kerst\u00e4lla att receptionen fungerar effektivt, professionellt och enligt verksamhetens m\u00e5l och servicekrav.\nRollen omfattar att leda och f\u00f6rdela det dagliga arbetet i receptionen, introducera och st\u00f6tta medarbetare, samt s\u00e4kerst\u00e4lla h\u00f6g kvalitet i g\u00e4st- och kundbem\u00f6tandet. Vid behov kan den assisterande receptionistchefen \u00e4ven ta ett operativt ansvar, till exempel genom att sj\u00e4lv arbeta i receptionen under h\u00f6g belastning eller vid fr\u00e5nvaro. Rollen innefattar ofta administrativa uppgifter s\u00e5som schemal\u00e4ggning, uppf\u00f6ljning av rutiner, hantering av enklare personal\u00e4renden samt att bidra till f\u00f6rb\u00e4ttring av arbetss\u00e4tt och servicefl\u00f6den.\nSammanfattningsvis kombinerar rollen ett praktiskt receptionsarbete med ett ledande och koordinerande ansvar, d\u00e4r fokus ligger p\u00e5 service, struktur och ett v\u00e4lfungerande team.\nArbetsuppgifter\nTj\u00e4nsten innefattar bl.a.\nAtt h\u00e5lla h\u00f6gsta service- och kompetensniv\u00e5 och d\u00e4rmed se till att g\u00e4ster alltid blir korrekt bem\u00f6tta\nVara hotellets g\u00e4ster behj\u00e4lpliga med diverse fr\u00e5gor och \u00f6nskem\u00e5l f\u00f6re, under och efter deras vistelse\nChecka in och ut g\u00e4ster\nKassahantering\nAdministrativt arbete s\u00e5 som, genomg\u00e5ng av ankomstlistor, bokningssystem mm\nAdministrera bokningar via mail, telefon och system\nAmbassad\u00f6r f\u00f6r v\u00e5rt lojalitetsprogram\nVara behj\u00e4lplig vid nyrekrytering samt uppl\u00e4rning\nH\u00e5llbarhetsarbete\nPersonalansvar (till viss del)\nAnsvar f\u00f6r att l\u00f6pande f\u00f6lja upp kundn\u00f6jdhet i hotellets och tredjepartskanalers enk\u00e4tverktyg\nUtveckla f\u00f6rb\u00e4ttringar av vistelsen f\u00f6r v\u00e5ra g\u00e4ster samt f\u00f6r personal\n\nVem \u00e4r du?\nVi s\u00f6ker dig som har tidigare erfarenhet fr\u00e5n receptionsarbete p\u00e5 hotell. Du tycker om att arbeta i h\u00f6gt tempo, har stark utstr\u00e5lning och v\u00e5gar vara personlig i alla m\u00f6ten. Du har intresse f\u00f6r v\u00e5ra g\u00e4ster och hotell och har mycket positiv energi. Du \u00e4r ordningsam, har \u00f6ga f\u00f6r detaljer och \u00e4r trygg i dig sj\u00e4lv och i din yrkesroll. Du \u00e4r van att jobba ensam och i team samt kan ta egna beslut. Eftersom vi har stor andel internationella g\u00e4ster kr\u00e4ver vi att du talar och skriver flytande svenska och engelska.\nIntresserad?\nV\u00e4lkommen med din ans\u00f6kan senast 2026-09-06. Du ans\u00f6ker via l\u00e4nken nedan. Vi tar inte emot ans\u00f6kningar via e-post. Hittar vi r\u00e4tt kandidat f\u00f6r jobbet kan annonsen komma att f\u00f6rsvinna tidigare.\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att h\u00f6ra av dig Front Office Manager Zouhair Chatila mailto:zouhair.chatila@malmoarenahotel.com","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.563911049712,"longitude":12.973142533039},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Hotel Malm\u00f6 Arena AB","postcode":"21532","positions":1,"profession":"Receptionschef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Hotell, restaurang, storhush\u00e5ll","employer_workplace":"Malm\u00f6 Arena Hotel","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"zouhair.chatila@malmoarenahotel.com","images":[],"published_at":"2026-08-18T09:51:18+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-19T03:12:12+00:00","updated_at":"2026-08-19T04:00:55+00:00"}}