{"data":{"id":161183,"slug":"avdelningschef-till-serviceavdelningen","type":"job","title":"Department Manager for Service Division","description":"Description\nWould you like to be part of shaping the future of service in Karlstad Municipality?\nWe are now seeking a department manager for the service division within the Technology and Service Administration. (currently Technology and Property Administration, which will change its name after the year-end)\nThe Service Division's mission is to gather, develop, and strengthen the municipality's internal and external services. Starting at year-end, the division will comprise approximately 50 employees and four unit managers. This includes the service center, contact center, the quality and environment unit, as well as Sola Building and Furniture Reuse.\nThe division's largest operations are the service center and contact center. The service center is responsible for reception and conference services, marriage ceremonies, municipality-wide mail handling, and election support.\nThe contact center, which will launch after year-end, is the municipality's unified entry point for residents, both digitally and physically.\nThe division has significant development potential, and the ambition is to eventually consolidate more services, which gives you the opportunity to help shape the division's future mission, working methods, and culture.\nJob Responsibilities\nAs department manager, you are responsible for the division's overall operations, finances, personnel, and results. You lead four unit managers and participate in the technology and service administration's management group. You report directly to the administration director.\nIn this role, you are responsible for creating good conditions for managers and employees to develop the business and deliver high-quality services. You lead through other managers and work to create engagement, participation, and a good work environment.\nThe role combines strategic development work with operational leadership. You drive the development of future services by identifying opportunities for coordination, efficiency improvements, and new working methods based on the needs of the operations and residents.\nYou are expected to be a driving force in the division's data-driven development by ensuring that decisions, priorities, and business development are increasingly based on analyses, facts, and follow-up.\nExamples of job responsibilities:\nHave overall responsibility for management, governance, and follow-up of the division's operations, finances, work environment, and goals.\nLead and support the division's unit managers in their assignments.\nDevelop services and working methods that create value for the municipality's operations and residents.\nBuild and develop relationships with internal and external partners.\nContribute to the technology and service administration's collective development as a member of the management group.\nWork with environmental monitoring and long-term development of the municipality's service mission.\n\nQualifications\nWe are looking for you\u2014a confident and development-oriented leader with strong service focus and business acumen. You have the ability to create direction, engagement, and results, as well as to develop operations in a changing environment.\nYou have a strategic approach and can turn ideas and goals into concrete results. You are receptive, relationship-building, and have an easy time creating trust and good collaborations.\nTo succeed in this role, we see that you have:\nRelevant academic education or other experience that the employer considers equivalent.\nMultiple years of leadership experience.\nExperience with operations, budget, and personnel responsibility.\nExperience with change, development, or improvement work.\nGood financial understanding and experience using finances as a tool for governance and development.\nExperience developing operations based on customers', users', or other target groups' needs.\n\nIt is advantageous if you have:\nExperience leading through other managers.\nExperience leading and developing services.\nExperience from municipal or other politically governed operations.\nExperience with organizational development during change.\nExperience representing an operation in media.\n\nWe warmly welcome your application!\n\nWhat We Offer\nRead more about our benefits and what it's like to work in Karlstad Municipality at karlstad.se\/jobbahososs\nInformation about salary levels can be found here (select \"See salary statistics\"). This recruitment concerns AID code 105010\nWhen you apply for a job with us, you will be asked to submit your CV and answer a number of questions where we ask you to describe your competence in the requested area. This means you should not attach a cover letter as part of your application.\nAbout Karlstad Municipality\nThe Technology and Property Administration, with approximately 600 employees, is responsible for a safe and beautiful environment, the municipality's drinking water, streets, parks, playgrounds, forestland, and internal services. The administration also develops infrastructure, municipal properties, and manages the municipality's natural areas.\nWould you like to be part of creating the Karlstad of the future? Here in Karlstad Municipality, you can make a real difference. Here, every employee is an important part of the whole, and together we help realize our vision of \"A better life in Solstaden.\" Come and grow with us!\nOther Information\nTo ensure quality in the recruitment process and simplify communication with our applicants, we ask you to submit your application through our recruitment system and not via email or paper format. We decline all offers for advertising and recruitment assistance in connection with this job posting.\nIf you have protected personal information, you should not register your application documents in our recruitment system nor send them via email. Instead, contact the municipality's switchboard at 054-540 00 00 for further handling.","language":"sv","is_translated":true,"title_original":"Avdelningschef till serviceavdelningen","description_original":"Beskrivning\nVill du vara med och forma framtidens service i Karlstads kommun?\nNu s\u00f6ker vi en avdelningschef till serviceavdelningen inom Teknik- och servicef\u00f6rvaltningen. (nuvarande Teknik-och fastighetsf\u00f6rvaltning, som efter \u00e5rsskiftet byter namn)\nServiceavdelningens uppdrag \u00e4r att samla, utveckla och st\u00e4rka kommunens interna och externa service. Avdelningen \u00a0kommer vid \u00e5rsskiftet att omfatta cirka 50 medarbetare och fyra enhetschefer. H\u00e4r ing\u00e5r d\u00e5 servicecenter, kontaktcenter, enheten f\u00f6r kvalitet och milj\u00f6 samt Sola Bygg och m\u00f6bel\u00e5terbruk.\nAvdelningens st\u00f6rsta verksamheter \u00e4r servicecenter och kontaktcenter. Servicecenter ansvarar f\u00f6r reception och konferensservice, vigself\u00f6rr\u00e4ttningar, kommun\u00f6vergripande posthantering samt st\u00f6d vid val.\nKontaktcenter, som kommer in efter \u00e5rsskiftet, \u00e4r kommunens samlade v\u00e4g in f\u00f6r inv\u00e5nare, b\u00e5de digitalt och fysiskt.\nAvdelningen har stor utvecklingspotential och ambitionen \u00e4r att p\u00e5 sikt samla fler servicetj\u00e4nster, vilket ger dig m\u00f6jlighet att vara med och forma avdelningens framtida uppdrag, arbetss\u00e4tt och kultur.\nArbetsuppgifter\nSom avdelningschef har du ansvar f\u00f6r avdelningens samlade verksamhet, ekonomi, personal och resultat. Du leder fyra enhetschefer och ing\u00e5r i teknik- och servicef\u00f6rvaltningens ledningsgrupp. Du rapporterar direkt till f\u00f6rvaltningsdirekt\u00f6ren.\nI uppdraget ansvarar du f\u00f6r att skapa goda f\u00f6ruts\u00e4ttningar f\u00f6r chefer och medarbetare att utveckla verksamheten och leverera service med h\u00f6g kvalitet. Du leder genom andra chefer och arbetar f\u00f6r att skapa engagemang, delaktighet och en god arbetsmilj\u00f6.\nRollen kombinerar strategiskt utvecklingsarbete med ett verksamhetsn\u00e4ra ledarskap. Du driver utvecklingen av framtidens service genom att identifiera m\u00f6jligheter till samordning, effektivisering och nya arbetss\u00e4tt utifr\u00e5n verksamheternas och inv\u00e5narnas behov.\nDu f\u00f6rv\u00e4ntas vara en drivande kraft i avdelningens datadrivna utveckling genom att s\u00e4kerst\u00e4lla att beslut, prioriteringar och verksamhetsutveckling i \u00f6kad utstr\u00e4ckning baseras p\u00e5 analyser, fakta och uppf\u00f6ljning.\nExempel p\u00e5 arbetsuppgifter:\nHa \u00f6vergripande ansvar f\u00f6r ledning, styrning och uppf\u00f6ljning av avdelningens verksamhet, ekonomi, arbetsmilj\u00f6 och m\u00e5l.\nLeda och st\u00f6dja avdelningens enhetschefer i deras uppdrag.\nUtveckla servicetj\u00e4nster och arbetss\u00e4tt som skapar v\u00e4rde f\u00f6r kommunens verksamheter och inv\u00e5nare.\nBygga och utveckla relationer med interna och externa samarbetspartners.\nBidra till teknik- och servicef\u00f6rvaltningens gemensamma utveckling som medlem i ledningsgruppen.\nArbeta med omv\u00e4rldsbevakning och l\u00e5ngsiktig utveckling av kommunens serviceuppdrag.\u00a0\n\nKvalifikationer\nVi s\u00f6ker dig som \u00e4r en trygg och utvecklingsorienterad ledare med\u00a0 stark servicefokus och aff\u00e4rsm\u00e4ssighet. Du har f\u00f6rm\u00e5ga att skapa riktning, engagemang och resultat samt att utveckla verksamheter i en f\u00f6r\u00e4nderlig milj\u00f6.\nDu har ett strategiskt f\u00f6rh\u00e5llningss\u00e4tt och kan oms\u00e4tta id\u00e9er och m\u00e5l till konkreta resultat. Du \u00e4r lyh\u00f6rd, relationsskapande och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och goda samarbeten.\nF\u00f6r att lyckas i rollen ser vi att du har:\nRelevant akademisk utbildning eller annan erfarenhet som arbetsgivaren bed\u00f6mer som likv\u00e4rdig.\nFler\u00e5rig erfarenhet av ledarskap.\nErfarenhet av verksamhets-, budget- och personalansvar.\nErfarenhet av f\u00f6r\u00e4ndrings-, utvecklings- eller f\u00f6rb\u00e4ttringsarbete.\nGod ekonomisk f\u00f6rst\u00e5else och vana att anv\u00e4nda ekonomi som ett verktyg f\u00f6r styrning och utveckling.\nErfarenhet av att utveckla verksamhet utifr\u00e5n kunders, anv\u00e4ndares eller andra m\u00e5lgruppers behov.\n\nDet \u00e4r meriterande om du har:\nErfarenhet av att leda genom andra chefer.\nErfarenhet av att leda och utveckla servicetj\u00e4nster.\nErfarenhet fr\u00e5n kommunal eller annan politiskt styrd verksamhet.\nErfarenhet av organisationsutveckling i f\u00f6r\u00e4ndring.\nErfarenhet av att f\u00f6retr\u00e4da en verksamhet i media.\u00a0\n\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n\nVi erbjuder\nL\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner och hur det \u00e4r att jobba i Karlstads kommun p\u00e5 karlstad.se\/jobbahososs\nInformation om l\u00f6neniv\u00e5er hittar du h\u00e4r (v\u00e4lj \"Se l\u00f6nestatistik\"). Den h\u00e4r rekryteringen r\u00f6r AID-kod 105010\nN\u00e4r du s\u00f6ker jobb hos oss kommer du att f\u00e5 ange ditt CV samt svara p\u00e5 ett antal fr\u00e5gor d\u00e4r vi ber dig beskriva din kompetens inom efterfr\u00e5gat omr\u00e5de. Det inneb\u00e4r att du inte ska bifoga ett personligt brev som en del av din ans\u00f6kan.\u00a0\n Om Karlstads kommun\nTeknik- och fastighets\u00acf\u00f6rvaltningen, med cirka 600 anst\u00e4llda, ansvarar f\u00f6r en trygg och vacker milj\u00f6, kommunens dricksvatten, gator, parker, lekplatser, skogsmark och intern service. F\u00f6rvaltningen utvecklar ocks\u00e5 infrastruktur, kommunala fastigheter och har hand om kommunens naturomr\u00e5den.\nVill du vara med och skapa framtidens Karlstad? Hos oss i koncernen Karlstads kommun kan du g\u00f6ra skillnad p\u00e5 riktigt. H\u00e4r \u00e4r varje medarbetare en viktig del i helheten och tillsammans hj\u00e4lps vi \u00e5t att f\u00f6rverkliga v\u00e5r vision om \"Ett b\u00e4ttre liv i Solstaden\". Kom och v\u00e4x med oss!\n\u00d6vrig information\nF\u00f6r att kvalitetss\u00e4kra rekryteringsprocessen och f\u00f6renkla kommunikationen med v\u00e5ra s\u00f6kande ber vi dig skicka in din ans\u00f6kan via v\u00e5ra rekryteringssystemoch inte via e-post eller pappersformat. Vi undanber oss alla erbjudanden om annonserings- och rekryteringshj\u00e4lp i samband med denna annons.\nHar du skyddade personuppgifter ska du inte registrera dina ans\u00f6kningshandlingar i v\u00e5rt rekryteringssystem och inte heller skicka in dem via e-post. V\u00e4nd dig ist\u00e4llet till kommunens v\u00e4xel 054-540 00 00 f\u00f6r vidare hantering.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e4stra torggatan 26","full_address":null,"city":"Karlstad","country":"SE","latitude":59.3835313,"longitude":13.5229996},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"Tills vidare","employer":"KARLSTADS KOMMUN","postcode":"65184","positions":1,"profession":"Avdelningschef, kommun","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Wibecke Bj\u00f6rkelund","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Teknik- och fastighetsf\u00f6rvaltningen","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"054-5402115","owner_email":"wibecke.bjorkelund@karlstad.se","images":[],"published_at":"2026-08-18T17:53:33+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-19T03:15:42+00:00","updated_at":"2026-08-21T09:17:17+00:00"}}