{"data":{"id":195984,"slug":"backoffice-och-kundsupportmedarbetare-till-ionbond","type":"job","title":"Back Office and Customer Support Associate at Ionbond","description":"About the Company\nWith over 30 service centers in 15 countries, Ionbond operates one of the world's largest networks in advanced surface coating. The company has been a market leader for over 40 years and employs more than 1,100 people worldwide. The Swedish office is located in Link\u00f6ping and has approximately 40 employees where production operates on a 2-shift schedule. Here they develop and manufacture surface coatings for cutting tools, molds, precision components, medical and decorative components.\n\nWe are now seeking an engaged and solution-oriented Back Office and Customer Support Associate for a new role at Ionbond in Link\u00f6ping.\n\nYour Responsibilities\nAs a Back Office and Customer Support Associate, you will be a key person in the contact between customers, the sales organization, and internal functions. You are responsible for ensuring a smooth flow from order to delivery and will actively work to provide customers with fast and professional service. The role is broad and varied, which means you will have the opportunity to take responsibility, contribute improvement suggestions, and develop work methods over time.\n\nYour main responsibilities include:\n\nHandling order flows, order confirmations, and tracking deliveries.\n\nOngoing customer communication regarding order status, delivery times, and any discrepancies.\n\nManaging customer inquiries and support questions with a focus on high service levels and problem-solving.\n\nFreight bookings and support with logistics-related matters.\n\nContact with carriers and external partners.\n\nInvoicing, credits, and administrative follow-up.\n\nSupport to the sales department through quote updates and administration in business systems.\n\nEnsuring that customer-related information is updated and accurate in the company's systems.\n\nYour Profile\nWe are looking for someone with previous experience in customer service, order management, customer support, or back office work. You are experienced with business systems and feel comfortable with administrative processes where accuracy and structure are essential.\n\nAs a person, you are flexible, solution-oriented, and service-minded. You see opportunities where others see problems and dare to take your own initiative when needed. Since the role at Ionbond is new, we are looking for someone who is confident in themselves, enjoys creating structure, and has the ability to handle multiple contact points simultaneously.\n\nTo succeed in the role, we believe you:\n\nHave experience in customer service, order administration, or similar tasks.\n\nAre experienced with business systems, preferably Microsoft Business Central or similar systems.\n\nHave strong administrative skills and work in a structured and meticulous manner.\n\nCommunicate fluently in Swedish and English, both verbally and in writing.\n\nEnjoy customer contact and are driven by creating long-term satisfied customers.\n\nHave experience with or interest in logistics, transport, and delivery matters.\n\nApplication Process\nThis position is a consulting assignment through us at Skill, where you will be employed by Skill and work at Ionbond in Link\u00f6ping.\n\nSelection will be ongoing and the position may be filled before the final application deadline, so don't delay in sending us your CV today. For any questions or concerns, please contact the responsible recruiter Malin \u00c5kerblom, malin.akerblom@skill.se.","language":"sv","is_translated":true,"title_original":"Backoffice- och Kundsupportmedarbetare till Ionbond","description_original":"Om f\u00f6retaget Med \u00f6ver 30 servicecenter i 15 l\u00e4nder har Ionbond ett av de st\u00f6rsta n\u00e4tverken i v\u00e4rlden inom avancerad ytbel\u00e4ggning. De har varit en ledande akt\u00f6r p\u00e5 marknaden i \u00f6ver 40 \u00e5r och har mer \u00e4n 1100 anst\u00e4llda \u00f6ver hela v\u00e4rlden. Det svenska bolaget ligger i Link\u00f6ping och har cirka 40 medarbetare d\u00e4r produktionen bedrivs i 2-skift. H\u00e4r utvecklar och tillverkar de ytbel\u00e4ggningar f\u00f6r sk\u00e4rande verktyg, formverktyg, precisionskomponenter, medicinska och dekorativa komponenter.\nVi s\u00f6ker nu en engagerad och l\u00f6sningsorienterad Backoffice- och Kundsupportmedarbetare till en ny roll p\u00e5 Ionbond i Link\u00f6ping.\nDina arbetsuppgifter Som Backoffice- och Kundsupportmedarbetare blir du en nyckelperson i kontakten mellan kunder, s\u00e4ljorganisation och interna funktioner. Du ansvarar f\u00f6r att s\u00e4kerst\u00e4lla ett smidigt fl\u00f6de fr\u00e5n order till leverans och arbetar aktivt f\u00f6r att ge kunderna snabb och professionell service. Rollen \u00e4r bred och varierande, vilket inneb\u00e4r att du kommer att f\u00e5 m\u00f6jlighet att ta ansvar, bidra med f\u00f6rb\u00e4ttringsf\u00f6rslag och utveckla arbetss\u00e4tt \u00f6ver tid.\nDina huvudsakliga arbetsuppgifter:\n\nHantering av orderfl\u00f6den, ordererk\u00e4nnanden och uppf\u00f6ljning av leveranser.\n\n\nL\u00f6pande kundkommunikation kring orderstatus, leveranstider och eventuella avvikelser.\n\n\nHantering av kund\u00e4renden och supportfr\u00e5gor med fokus p\u00e5 h\u00f6g service och probleml\u00f6sning.\n\n\nFraktbokningar samt st\u00f6d i fr\u00e5gor som r\u00f6r logistik.\n\n\nKontakt med transport\u00f6rer och externa samarbetspartners.\n\n\nFakturering, krediteringar och administrativ uppf\u00f6ljning.\n\n\nSt\u00f6d till s\u00e4ljavdelningen genom uppdatering av offerter och administration i aff\u00e4rssystem.\n\n\nS\u00e4kerst\u00e4lla att kundrelaterad information \u00e4r uppdaterad och korrekt i verksamhetens system.\n\n\nDin profil Vi s\u00f6ker dig som har tidigare erfarenhet av kundservice, orderhantering, kundsupport eller backofficearbete. Du \u00e4r van att arbeta i aff\u00e4rssystem och k\u00e4nner dig trygg i administrativa processer d\u00e4r noggrannhet och struktur \u00e4r avg\u00f6rande.\nSom person \u00e4r du flexibel, l\u00f6sningsorienterad och serviceinriktad. Du ser m\u00f6jligheter d\u00e4r andra ser problem och v\u00e5gar ta egna initiativ n\u00e4r det beh\u00f6vs.  Eftersom rollen p\u00e5 Ionbond \u00e4r ny s\u00f6ker vi dig som \u00e4r trygg i dig sj\u00e4lv, tycker om att skapa struktur och har f\u00f6rm\u00e5gan att hantera flera kontaktytor samtidigt.\nF\u00f6r att lyckas i rollen tror vi att du:\n\nHar erfarenhet av kundservice, orderadministration eller liknande arbetsuppgifter.\n\n\n\u00c4r van att arbeta i aff\u00e4rssystem, g\u00e4rna Microsoft Business Central eller liknande system.\n\n\nHar god administrativ f\u00f6rm\u00e5ga och arbetar strukturerat och noggrant.\n\n\nKommunicerar obehindrat p\u00e5 svenska och engelska i tal och skrift.\n\n\nTrivs med kundkontakt och drivs av att skapa l\u00e5ngsiktigt n\u00f6jda kunder.\n\n\nHar erfarenhet av eller intresse f\u00f6r logistik-, transport- och leveransfr\u00e5gor.\n\n\nAns\u00f6kningsf\u00f6rfarande Tj\u00e4nsten \u00e4r ett konsultuppdrag via oss p\u00e5 Skill d\u00e4r du blir anst\u00e4lld av Skill och arbetar p\u00e5 Ionbond i Link\u00f6ping.\nUrvalet kommer ske l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdatum, s\u00e5 v\u00e4nta inte med att skicka in ditt CV till oss redan idag. Vid eventuella fr\u00e5gor och funderingar, kontakta ansvarig rekryterare Malin \u00c5kerblom, malin.akerblom@skill.se.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Gelbgjutaregatan 2","full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.406601132478,"longitude":15.649772765298},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Skill Kompetenspartner AB","postcode":"58254","positions":1,"profession":"Arbetsledare, kundtj\u00e4nst\/Gruppledare, kundtj\u00e4nst","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.skill.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Skill Kompetenspartner AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"bot_views_count":0,"ai_vendor_counts":{"meta":4,"other":2,"openai":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"malin.akerblom@skill.se","images":[],"published_at":"2026-09-04T14:44:41+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-05T03:34:30+00:00","updated_at":"2026-09-17T03:54:45+00:00"}}