{"data":{"id":182126,"slug":"bestallningsmottagare-till-ostgotatrafiken-i-mjolby-2","type":"job","title":"Order Receiver at \u00d6stg\u00f6tatrafiken in Mj\u00f6lby","description":"Every day, \u00d6stg\u00f6tatrafiken helps approximately 4,000 people get to medical appointments, work, and social activities. We are now looking for you to start as an Order Receiver at the Booking Center in Mj\u00f6lby \u2013 and who, in the long term, wants to develop further toward the role of Traffic Coordinator.\n\nThis is a role for you who thrives in a fast-paced environment, is confident in customer interactions, and wants to take steps forward in an operation that is in constant motion.\n\nAbout the Position\n\nThis is a full-time consulting assignment lasting 6 months. You will be employed by Bravura and work as a consultant at \u00d6stg\u00f6tatrafiken. There are good opportunities for extension of the assignment or permanent employment.\n\n\ud83d\ude80 About the Company\n\n\u00d6stg\u00f6tatrafiken is owned by Region \u00d6sterg\u00f6tland and has the task of planning, coordinating, and operating public transportation in the region. Operations include bus, train, and tram services as well as demand-responsive transportation such as specialized transportation for people with disabilities, medical transport, and local services. Tens of millions of trips are made with \u00d6stg\u00f6tatrafiken every year, where public transportation is an important tool for both accessibility and more sustainable travel in the region.\n\nDemand-responsive transportation is an important part of \u00d6stg\u00f6tatrafiken's mission and is directed at people who, for various reasons, cannot travel on regular public transportation, for example through specialized transportation for people with disabilities, medical transport, and local services. Operations are coordinated from the Booking Center in Mj\u00f6lby, which is staffed around the clock throughout the year. Here, order receivers and traffic coordinators work closely together and in collaboration with drivers, municipalities, and healthcare providers throughout \u00d6sterg\u00f6tland to ensure that every trip is safe and efficient.\n\n\ud83d\udcbc Job Responsibilities\n\nAs an Order Receiver, you receive and handle travel orders via telephone, book and rebook trips in the booking system, and help customers with questions about trips, the app, and regulations. You also handle deviations and work actively to ensure that calls are both safe and efficient. In the role, you work closely with colleagues and traffic coordinators, and over time, the idea is that you gradually develop further toward the traffic coordinator role where you take greater responsibility for planning, coordination, and handling of more complex traffic situations.\n\nExamples of job responsibilities:\n\nReceive and handle travel orders via telephone\n\nBook and rebook trips in the booking system\n\nHelp customers with app, technology, and practical questions\n\nHandle deviations and changes to trips\n\nProvide service with focus on safety, clarity, and efficiency\n\n\ud83d\udd0d Education, Experience, and Personal Qualities\n\nRequirements:\n\nCompleted upper secondary education\n\nGood system skills\n\nComfortable with high call volume and telephone as a work tool\n\nVery good knowledge of Swedish in speech and writing as well as good knowledge of English\n\nMeritorious:\n\nExperience in customer service, call center, or other telephone-based service\n\nBackground in traffic coordination, coordination, or logistics\n\nExperience from healthcare, home care, or similar operations\n\nTo thrive in this role, you need to be thorough and able to work in a structured manner even when the pace is high. You listen to the customer, but also take responsibility for moving the conversation forward and making decisions within given parameters. You are social, cooperative, and receptive to feedback \u2013 and use it to develop. In the long term, in the traffic coordinator role, it is required that you are confident in making decisions, handling more complex situations, and standing firm even when the pressure is high.\n\nOther Information\n\nStart: September Location: Mj\u00f6lby Salary: According to agreement\n\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means that we take down the advertisement when a sufficient number of candidates have applied. If you become relevant for the position, we will contact you for an initial telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.\n\nDo you have questions? Feel free to get in touch!\n\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application as soon as possible as we conduct continuous selection.\n\nWe look forward to your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Best\u00e4llningsmottagare till \u00d6stg\u00f6tatrafiken i Mj\u00f6lby","description_original":"Varje dag hj\u00e4lper \u00d6stg\u00f6tatrafiken cirka 4\u202f000 personer att ta sig till v\u00e5rdbes\u00f6k, arbete och sociala sammanhang. Nu s\u00f6ker vi dig som vill b\u00f6rja som best\u00e4llningsmottagare p\u00e5 Best\u00e4llningscentralen i Mj\u00f6lby \u2013 och som p\u00e5 sikt vill utvecklas vidare mot rollen som trafikledare.\nDet h\u00e4r \u00e4r en roll f\u00f6r dig som trivs i ett h\u00f6gt tempo, \u00e4r trygg i kunddialogen och vill ta steg fram\u00e5t i en verksamhet som \u00e4r i st\u00e4ndig r\u00f6relse. \nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid som varar i 6 m\u00e5nader. Du blir anst\u00e4lld av Bravura och arbetar som konsult hos \u00d6stg\u00f6tatrafiken. Det finns goda m\u00f6jligheter till f\u00f6rl\u00e4ngning av uppdraget eller anst\u00e4llning. \n\ud83d\ude80\u00a0Om f\u00f6retaget\n\u00d6stg\u00f6tatrafiken \u00e4gs av Region \u00d6sterg\u00f6tland och har uppdraget att planera, samordna och driva kollektivtrafiken i l\u00e4net. Verksamheten omfattar buss-, t\u00e5g- och sp\u00e5rvagnstrafik samt best\u00e4llningstrafik som f\u00e4rdtj\u00e4nst, sjukresor och n\u00e4rtrafik. Varje \u00e5r g\u00f6rs tiotals miljoner resor med \u00d6stg\u00f6tatrafiken, d\u00e4r kollektivtrafiken \u00e4r ett viktigt verktyg f\u00f6r b\u00e5de tillg\u00e4nglighet och ett mer h\u00e5llbart resande i regionen.\nBest\u00e4llningstrafiken \u00e4r en viktig del av \u00d6stg\u00f6tatrafikens uppdrag och riktar sig till personer som av olika sk\u00e4l inte kan resa med den ordinarie kollektivtrafiken, exempelvis genom f\u00e4rdtj\u00e4nst, sjukresor och n\u00e4rtrafik. Verksamheten samordnas fr\u00e5n best\u00e4llningscentralen i Mj\u00f6lby, som \u00e4r bemannad dygnet runt \u00e5ret om. H\u00e4r arbetar best\u00e4llningsmottagare och trafikledare n\u00e4ra varandra och i samarbete med f\u00f6rare, kommuner och v\u00e5rdakt\u00f6rer i hela \u00d6sterg\u00f6tland f\u00f6r att varje resa ska fungera tryggt och effektivt. \n\ud83d\udcbc\u00a0Arbetsuppgifter\nSom best\u00e4llningsmottagare tar du emot och hanterar resebest\u00e4llningar via telefon, bokar och bokar om resor i bokningssystemet samt hj\u00e4lper kunder med fr\u00e5gor kring resor, app och regelverk. Du hanterar \u00e4ven avvikelser och arbetar aktivt f\u00f6r att samtalen ska vara b\u00e5de trygga och effektiva. I rollen samarbetar du t\u00e4tt med kollegor och trafikledare, och med tiden \u00e4r tanken att du successivt utvecklas vidare mot trafikledarrollen d\u00e4r du tar ett st\u00f6rre ansvar f\u00f6r planering, samordning och hantering av mer komplexa trafiksituationer.\nExempel p\u00e5 arbetsuppgifter:\n\nTa emot och hantera resebest\u00e4llningar via telefon\n\n\nBoka och boka om resor i bokningssystem\n\n\nHj\u00e4lpa kunder med app, teknik och praktiska fr\u00e5gor\n\n\nHantera avvikelser och f\u00f6r\u00e4ndringar i resor\n\n\nGe service med fokus p\u00e5 trygghet, tydlighet och effektivitet \n\n\n\ud83d\udd0d\u00a0Utbildning, erfarenhet och personliga egenskaper\nKrav:\n\nAvslutad gymnasieutbildning\n\n\nGod systemvana\n\n\nBekv\u00e4m med h\u00f6gt samtalsfl\u00f6de och telefon som arbetsredskap\n\n\nMycket goda kunskaper i svenska i tal och skrift samt goda kunskaper i engelska\n\n\nMeriterande:\n\nErfarenhet av kundtj\u00e4nst, callcenter eller annan telefonibaserad service\n\n\nBakgrund inom trafikledning, koordinering eller logistik\n\n\nErfarenhet fr\u00e5n v\u00e5rd, hemtj\u00e4nst eller liknande verksamhet\n\n\nF\u00f6r att trivas i rollen beh\u00f6ver du vara noggrann och kunna arbeta strukturerat \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Du lyssnar in kunden, men tar ocks\u00e5 ansvar f\u00f6r att styra samtalet fram\u00e5t och fatta beslut inom givna ramar. Du \u00e4r social, samarbetsvillig och har l\u00e4tt f\u00f6r att ta feedback \u2013 och anv\u00e4nder den f\u00f6r att utvecklas. P\u00e5 sikt, i trafikledarrollen, kr\u00e4vs att du \u00e4r trygg i att fatta beslut, hantera mer komplexa situationer och st\u00e5 stadigt \u00e4ven n\u00e4r trycket \u00e4r h\u00f6gt. \n\u00d6vrig information\nStart: September Plats: Mj\u00f6lby L\u00f6n: Enligt \u00f6verenskommelse\n Vi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval. \nV\u00e4lkommen med din ans\u00f6kan!\n \n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hornsbruksgatan 28","full_address":null,"city":"Stockholm","country":"SE","latitude":59.316110882079,"longitude":18.034424244222},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","employer":"Bravura Sverige AB","postcode":"11734","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-09-01T14:20:10+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:16:41+00:00","updated_at":"2026-09-02T04:01:09+00:00"}}