{"data":{"id":201405,"slug":"bilingual-customer-support-agent","type":"job","title":"Bilingual Customer Support Agent","description":"We are looking for a Customer Support Agent to join an international and creative company. If you're passionate about communication, enjoy helping customers, and can confidently support customers in English and at least one additional language, we'd love to hear from you. We are particularly interested in candidates with proficiency in languages including, but not limited to, German, French, and Italian. If you're curious, adaptable, and motivated by creating great customer experiences, this could be the right opportunity for you.\nThe Position\nThis is a consulting assignment with good opportunities for permanent employment. You will initially be employed by Bravura and work as a consultant for our client. The ambition is for the role to transition into a direct employment at the company.\nThe Company\nThe company is international, entrepreneur-driven and operates in a creative industry, serving customers across global markets.\nThe work environment is fast-moving and creative, with a strong emphasis on teamwork, curiosity, and continuous improvement.\nMore information about the company will be shared later in the recruitment process.\nJob Responsibilities\nIn this role, you will be part of an international customer support team, helping customers from different markets through clear and professional communication. Most customer interactions take place via email, where you will guide customers through a variety of questions related to products, orders, and deliveries. The role combines customer service with problem-solving, as you'll investigate issues, coordinate with internal teams, and ensure that each customer receives the support they need. Working in a creative and fast-paced environment, you'll play an important role in delivering a positive customer experience while contributing to the continuous development of support processes.\n\nProviding professional customer support primarily via email\n\n\nAssisting customers with product-, order-, and delivery-related inquiries\n\n\nInvestigating customer cases and identifying suitable solutions\n\n\nCollaborating with internal teams to ensure efficient case resolution\n\n\nContributing to a positive customer experience and continuous process improvements\n\nEducation, Experience and Personal Characteristics\nProfessional proficiency in English, written and spoken\n\n\nProfessional proficiency in at least one additional language, such as German, French, Italian, Spanish\n\n\nPrevious experience in customer service, support, or another customer-facing role is a merit\n\n\nTo succeed in this role, you are a strong communicator with a genuine customer focus. You enjoy helping customers, understanding their needs, and finding solutions that create a positive experience.\nYou are adaptable and comfortable working in a dynamic environment where priorities can change quickly. With a solution-oriented mindset, you approach challenges with curiosity and a willingness to learn.\nYou'll thrive in this role if you have a genuine interest in creative products, design, and visual expression.\nOther Information\nStart: As soon as possible or by agreement Location: Lund Extent: Full-time Salary: According to agreement\nPlease submit your CV in Swedish or English.\nWe use a competency-based recruitment methodology in all our processes to ensure an unbiased and fair selection process. We also work with continuous selection, which means that the job advertisement may be closed before the final application date once we have received a sufficient number of applications.\nIf your profile matches the role, we will contact you for an initial phone interview. Regardless of the outcome of the process, you will receive feedback on your application.\nDo you have any questions? Feel free to get in touch!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nWe recommend submitting your application as soon as possible, as we review applications on an ongoing basis.\nWe look forward to receiving your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Bilingual Customer Support Agent","description_original":"We are looking for a Customer Support Agent to join an international and creative company. If you're passionate about communication, enjoy helping customers, and can confidently support customers in English and at least one additional language, we'd love to hear from you. We are particularly interested in candidates with proficiency in languages including, but not limited to, German, French, and Italian. If you're curious, adaptable, and motivated by creating great customer experiences, this could be the right opportunity for you.\nThe Position\nThis is a consulting assignment with good opportunities for permanent employment. You will initially be employed by Bravura and work as a consultant for our client. The ambition is for the role to transition into a direct employment at the company.\nThe Company\nThe company is international, entrepreneur-driven and operates in a creative industry, serving customers across global markets.\nThe work environment is fast-moving and creative, with a strong emphasis on teamwork, curiosity, and continuous improvement.\nMore information about the company will be shared later in the recruitment process.\nJob Responsibilities\nIn this role, you will be part of an international customer support team, helping customers from different markets through clear and professional communication. Most customer interactions take place via email, where you will guide customers through a variety of questions related to products, orders, and deliveries. The role combines customer service with problem-solving, as you'll investigate issues, coordinate with internal teams, and ensure that each customer receives the support they need. Working in a creative and fast-paced environment, you'll play an important role in delivering a positive customer experience while contributing to the continuous development of support processes.\n\nProviding professional customer support primarily via email\n\n\nAssisting customers with product-, order-, and delivery-related inquiries\n\n\nInvestigating customer cases and identifying suitable solutions\n\n\nCollaborating with internal teams to ensure efficient case resolution\n\n\nContributing to a positive customer experience and continuous process improvements\n\nEducation, Experience and Personal Characteristics\nProfessional proficiency in English, written and spoken\n\n\nProfessional proficiency in at least one additional language, such as German, French, Italian, Spanish\n\n\nPrevious experience in customer service, support, or another customer-facing role is a merit\n\n\nTo succeed in this role, you are a strong communicator with a genuine customer focus. You enjoy helping customers, understanding their needs, and finding solutions that create a positive experience.\nYou are adaptable and comfortable working in a dynamic environment where priorities can change quickly. With a solution-oriented mindset, you approach challenges with curiosity and a willingness to learn.\nYou\u2019ll thrive in this role if you have a genuine interest in creative products, design, and visual expression.\nOther Information\nStart: As soon as possible or by agreement Location: Lund Extent: Full-time Salary: According to agreement\nPlease submit your CV in Swedish or English.\nWe use a competency-based recruitment methodology in all our processes to ensure an unbiased and fair selection process. We also work with continuous selection, which means that the job advertisement may be closed before the final application date once we have received a sufficient number of applications.\nIf your profile matches the role, we will contact you for an initial phone interview. Regardless of the outcome of the process, you will receive feedback on your application.\nDo you have any questions? Feel free to get in touch!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nWe recommend submitting your application as soon as possible, as we review applications on an ongoing basis.\nWe look forward to receiving your application!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Propellergatan 1","full_address":null,"city":"Malmo","country":"SE","latitude":55.610233156463,"longitude":12.977890541088},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Bravura Sverige AB","postcode":"21115","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"bot_views_count":2,"ai_vendor_counts":{"meta":5,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-09-08T16:59:03+00:00","expires_at":"2027-03-07T23:59:59+00:00","created_at":"2026-09-09T03:29:11+00:00","updated_at":"2026-09-15T03:01:00+00:00"}}