{"data":{"id":180328,"slug":"bli-en-del-av-bshs-kundserviceteam-som-customer-adviser","type":"job","title":"Join BSH's Customer Service Team as a CUSTOMER ADVISER","description":"ABOUT THE ROLE\nAs a Customer Adviser, you are an important point of contact for our customers. You help them with questions about our products, services, orders, spare parts, and repairs. You work with our well-known brands Bosch, Siemens, Neff, and Gaggenau. Contact occurs via phone, email, and chat, but the role primarily involves extensive customer contact via phone.\n \nYOUR MAIN RESPONSIBILITIES\nProvide professional and personal service via phone, email, and chat.\nHandle product, service, and spare parts orders\nHandle various types of customer inquiries using user manuals, websites, and our internal product information systems\nProvide information about products and services and guide customers\nIdentify technical issues or handling errors, find the cause, and offer the best solution\n\n \nWHO ARE YOU?\nWe are looking for someone who enjoys meeting people and is motivated by helping customers in a professional, clear, and solution-oriented manner. You thrive with multiple tasks underway simultaneously and can keep your composure even when the pace is high.\nTo succeed in this role, we would like to see that:\nYou can multitask in stressful situations and make quick decisions\nYou have previous customer service experience\nAre comfortable working in different IT systems and can quickly absorb new information.\nYou have excellent understanding of the Swedish language in speech and writing, as the role involves daily communication with customers.\nYou can communicate in English\nUnderstanding of Norwegian is a merit.\n\n \nWHY WORK WITH US?\nWith us, you get the opportunity to work in a successful company with well-known brands and high-quality home appliances. You get varied and developmental work together with a competent team that supports each other in daily work.\nWe offer:\nHybrid work with the opportunity to work from home up to 40 percent of working time.\nWorking hours during office hours, Monday to Friday.\nAnnual bonus\nA work environment where collaboration, knowledge sharing, and development are encouraged.\n\n \nWorkplace: Solna Business Park.\nWhy BSH? We are leaders in sustainable and efficient solutions and we always prioritize customer satisfaction. With us, creativity and collaboration flourish, and we always strive to offer the best consumer experience. We are proud of our inclusive environment where everyone has the opportunity to develop and make a difference.\nAre you ready to join our engaged and open-minded team? Make a difference today and simplify life for future customers with BSH Home Appliances!\nApplication: For questions, contact the responsible manager, Jennifer Sand mailto:Jennifer.Sand@bshg.com or Jennifer Stenqvist Jennifer.Stenqvist@bshg.com Please submit your application by September 30, 2026. Selection is ongoing.","language":"sv","is_translated":true,"title_original":"Bli en del av BSHs kundserviceteam som CUSTOMER ADVISER","description_original":"OM ROLLEN\nSom Customer Adviser \u00e4r du en viktig kontaktpunkt f\u00f6r v\u00e5ra kunder. Du hj\u00e4lper dem med fr\u00e5gor om v\u00e5ra produkter, tj\u00e4nster, best\u00e4llningar, reservdelar och reparationer. Du arbetar med v\u00e5ra v\u00e4lk\u00e4nda varum\u00e4rken Bosch, Siemens, Neff och Gaggenau. Kontakten sker via telefon, e-post och chatt, men rollen inneb\u00e4r framf\u00f6r allt mycket kundkontakt via telefon.\n\u00a0\nDINA HUVUDSAKLIGA ARBETSUPPGIFTER\nGe professionell och personlig service via telefon, e-post och chatt.\nHantera produkt, service och reservdelsbest\u00e4llningar\nHantera olika typer av fr\u00e5gor fr\u00e5n kunder med hj\u00e4lp av bruksanvisningar, hemsidor och v\u00e5ra interna produktinformationssystem\nGe information om produkter och tj\u00e4nster samt v\u00e4gleda kunder\nIdentifiera tekniska problem eller handhavandefel, hitta orsak och erbjuda b\u00e4sta l\u00f6sning\n\n\u00a0\nVEM \u00c4R DU?\nVi s\u00f6ker dig som tycker om att m\u00f6ta m\u00e4nniskor och som motiveras av att hj\u00e4lpa kunder p\u00e5 ett professionellt, tydligt och l\u00f6sningsorienterat s\u00e4tt. Du trivs med att ha flera \u00e4renden i g\u00e5ng samtidigt och kan beh\u00e5lla lugnet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att:\nDu kan multitaska i stressiga situationer och ta snabba beslut\nDu har jobbat med kundservice tidigare\n\u00c4r van att arbeta i olika IT-system och snabbt kan ta till dig ny information.\nDu har mycket god f\u00f6rst\u00e5else f\u00f6r svenska spr\u00e5ket i tal och skrift, d\u00e5 rollen inneb\u00e4r daglig kommunikation med kunder.\nDu kan kommunicera p\u00e5 engelska\nF\u00f6rst\u00e5else f\u00f6r norska spr\u00e5ket \u00e4r meriterande.\n\n\u00a0\nVARF\u00d6R ARBETA HOS OSS?\nHos oss f\u00e5r du m\u00f6jlighet att arbeta i ett framg\u00e5ngsrikt f\u00f6retag med v\u00e4lk\u00e4nda varum\u00e4rken och vitvaror av h\u00f6g kvalitet. Du f\u00e5r ett varierande och utvecklande arbete tillsammans med ett kompetent team som st\u00f6ttar varandra i vardagen.\nVi erbjuder:\nHybridarbete med m\u00f6jlighet att arbeta hemifr\u00e5n upp till 40 procent av arbetstiden.\nArbetstid f\u00f6rlagd till kontorstid, m\u00e5ndag till fredag.\n\u00c5rlig bonus\nEn arbetsmilj\u00f6 d\u00e4r samarbete, kunskapsdelning och utveckling uppmuntras.\n\n\u00a0\nArbetsplats: Solna Business Park.\nVarf\u00f6r BSH? Vi \u00e4r ledande inom h\u00e5llbara och effektiva l\u00f6sningar och vi prioriterar alltid kundn\u00f6jdhet. Hos oss blomstrar kreativitet och samarbete, och vi str\u00e4var alltid efter att erbjuda den b\u00e4sta konsumentupplevelsen. Vi \u00e4r stolta \u00f6ver v\u00e5r inkluderande milj\u00f6 d\u00e4r alla har m\u00f6jlighet att utvecklas och g\u00f6ra skillnad.\n\u00c4r du redo att bli en del av v\u00e5rt engagerat och \u00f6ppensinnat team? G\u00f6r skillnad idag och f\u00f6renkla livet f\u00f6r framtida kunder med BSH Home Appliances!\nAns\u00f6kan: F\u00f6r fr\u00e5gor, kontakta ansvarig chef, Jennifer Sand mailto:Jennifer.Sand@bshg.com eller Jennifer Stenqvist Jennifer.Stenqvist@bshg.com V\u00e4nligen skicka in din ans\u00f6kan senast den 30 September 2026. Urval sker l\u00f6pande.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"\u00d6rebro","country":"SE","latitude":59.359315000077,"longitude":17.980517389784},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"BSH Home Appliances AB","postcode":"17141","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.bsh-group.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"BSH Home Appliances","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"ai_vendor_counts":{"meta":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jennifer.sand@bshg.com","images":[],"published_at":"2026-08-31T15:13:40+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-01T03:14:11+00:00","updated_at":"2026-09-02T02:52:38+00:00"}}