{"data":{"id":173635,"slug":"bli-var-nasta-service-agent","type":"job","title":"Become Our Next Service Agent!","description":"Job ID: 6055\n\n\nAre you our next service star who wants to make a difference for our customers and deliver excellent service? We're looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions.\nAbout Our Team\nGet to know the Customer Service team, which is characterized by a strong winning culture with a focus on results, satisfied customers, and high quality. We have fun together, collaborate, and are committed to supporting one another. With us, you're part of an inspiring team with great opportunities to develop and contribute to something bigger.\nWhat You'll Do\nAs a Service Agent, you'll work with:\nMeeting our customers via phone and creating positive customer experiences\nGuiding our customers to find solutions to their banking matters\nCombating digital exclusion and helping our customers feel comfortable with our digital services\nHandling everything from simple questions to more complex customer issues\n\nWho You Are\nCollaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and make decisions \u2013 and we believe you share them.\nWe think you, as an applicant:\nAre a service star who wins customer trust and loyalty\nAre social and communicative\nEnjoy working both independently and in close collaboration with colleagues\nCan put yourself in the customer's situation, adapt your approach, and connect customer needs with our services and products\nAre driven to work toward set goals at a fast pace\nUse good judgment to make well-founded decisions that follow Nordea's guidelines and regulations\n\nYour Background and Skills Include:\nCompleted and approved upper secondary education\nGood knowledge of Swedish and English, spoken and written\n\nIt Would Be Valuable If You Also:\nHave relevant and current work experience in customer-facing service roles, preferably in banking\/finance\/insurance\nHave education in economics\n\nWork Conditions\nWe offer two different employment options:\nHourly employment for 1 year with the possibility of extension where you're expected to work approximately 30 hours per week. Suitable for those who recently completed their studies or are early in your career. We offer a start date of November 9, 2026\nPermanent full-time employment with a 12-month probation period, which is Nordea standard. Full-time means 38.5 hours per week. Suitable for those with some work experience, preferably in service or customer relations. We offer a start date of November 16, 2026\n\nYou'll be scheduled on a rotating schedule with varying hours, where the majority of shifts are between 7:45 AM\u20136:15 PM on weekdays, but evening and weekend shifts may also occur.\nWhat We Offer\nPeople come here when they want to go somewhere. For some, it's taking their career to the next level. For others, it's breaking new ground in their area of expertise \u2013 in other words, you're always moving forward with us.\nAs a new employee, you'll receive the training you need to deliver excellent service to our customers. During your first year, we'll continuously train you in new types of cases with increasing complexity and responsibilities. You'll be part of a team with an engaged leader who continuously works on developing you and your colleagues. Team spirit, wellbeing, and collaboration characterize our workplace.\nIf this sounds like you, don't hesitate to get in touch!\nNext Steps\nSubmit your application by 26\/09\/2026. For more information, feel free to contact Josefin Nyl\u00e9n via josefin.nylen-2@nordea.com. Please note that we do not accept applications via email.\nThe recruitment process consists of the following steps:\nCV screening\nTests via AON\nPhone interview with recruiter\nInterview with hiring manager\nReference checks and background screening\n\nWe are an international company, so the phone interview may be conducted in English. We recruit continuously, so don't delay with your application!\nWe enable dreams and aspirations for a greater good.\nWe build relationships. We add a personal touch to everything we do \u2013 when we advise our customers, collaborate with colleagues, or meet candidates applying for positions with us.\nWe learn and develop. We're proud to be experts and think ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work that allows us to focus on a broader perspective in our daily challenges.\nWe lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we've made sustainability an integral part of our business strategy.\nWe are Nordea. We have a 200-year history of supporting and strengthening the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordic countries, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance.\nFor union information, contact the Finance Union at finansforbundet@nordea.se or SACO at saconordea@nordea.com.","language":"sv","is_translated":true,"title_original":"Bli v\u00e5r n\u00e4sta Service Agent!","description_original":"Job ID: 6055\n\n\n\u00c4r du v\u00e5r n\u00e4sta servicestj\u00e4rna som vill g\u00f6ra skillnad f\u00f6r kunden och leverera f\u00f6rstklassig service? Vi s\u00f6ker fler fantastiska kollegor som vill hj\u00e4lpa v\u00e5ra kunder med vardagliga bank\u00e4renden och digitala l\u00f6sningar.\nOm v\u00e5rt team\nL\u00e4r k\u00e4nna Kundservice-teamet, som pr\u00e4glas av stark vinnarkultur med fokus p\u00e5 resultat, n\u00f6jda kunder och god kvalitet. Vi har roligt tillsammans, samarbetar och \u00e4r m\u00e5na att st\u00e4lla upp f\u00f6r varandra. Hos oss \u00e4r du en del av ett inspirerande team med stora m\u00f6jligheter att utvecklas och bidra till n\u00e5got st\u00f6rre.\nVad du kommer att g\u00f6ra\nSom Service Agent jobbar du med att:\nM\u00f6ta v\u00e5ra kunder via telefon och skapa positiva kundupplevelser\nGuida v\u00e5ra kunder till att hitta l\u00f6sningar p\u00e5 sina bank\u00e4renden\nMotverka digitalt utanf\u00f6rskap och f\u00e5 v\u00e5ra kunder att k\u00e4nna sig bekv\u00e4ma med v\u00e5ra digitala tj\u00e4nster\nHantera allt fr\u00e5n enkla fr\u00e5gor till mer komplicerande kund\u00e4renden\n\nVem du \u00e4r\nCollaboration. Ownership. Passion. Courage. Detta \u00e4r v\u00e4rderingar som v\u00e4gleder oss i hur vi arbetar och hur vi fattar beslut \u2013 och som vi tror att du delar.\nVi tror att du som s\u00f6ker:\n\u00c4r en stj\u00e4rna p\u00e5 service och vinner kundernas f\u00f6rtroende och lojalitet\n\u00c4r social och kommunikativ\nTrivs med att b\u00e5de arbeta sj\u00e4lvst\u00e4ndigt och i n\u00e4ra samarbete med kollegor\nKan s\u00e4tta dig in i kundens situation, anpassa ditt bem\u00f6tande och koppla samman kundens behov med v\u00e5ra tj\u00e4nster och produkter\nDrivs av att arbeta mot uppsatta m\u00e5l i ett h\u00f6gt tempo\nAnv\u00e4nder ditt goda omd\u00f6me f\u00f6r att fatta v\u00e4l grundade beslut som f\u00f6ljer Nordeas riktlinjer och regler\n\nDin bakgrund och kompetens innefattar:\nAvklarad och godk\u00e4nd gymnasial utbildning\nGoda kunskaper i svenska och engelska i tal och skrift\n\nDet skulle vara v\u00e4rdefullt om du \u00e4ven:\nHar relevant och aktuell arbetslivserfarenhet av kundm\u00f6tande serviceroller, g\u00e4rna inom bank\/finans\/f\u00f6rs\u00e4kring\nHar utbildning inom ekonomi\n\nArbetsvillkor\nVi erbjuder tv\u00e5 olika anst\u00e4llningsformer: \nTimanst\u00e4llning under 1 \u00e5r med m\u00f6jlighet till f\u00f6rl\u00e4ngning d\u00e4r du f\u00f6rv\u00e4ntas jobba ca 30 timmar per vecka. Passar dig som nyligen avslutat dina studier eller \u00e4r i b\u00f6rjan av din karri\u00e4r. Vi erbjuder startdatumet 9 november 2026\nTillsvidareanst\u00e4llning p\u00e5 heltid med 12 m\u00e5naders provanst\u00e4llning som \u00e4r Nordea standard. Heltid inneb\u00e4r arbetstid p\u00e5 38,5h\/vecka. Passar dig som har en del arbetslivserfarenhet, g\u00e4rna inom service eller kundrelationer. Vi erbjuder startdatumet 16 november 2026\n\nDu schemal\u00e4ggs p\u00e5 ett rullande schema med varierade tider d\u00e4r majoriteten av passen f\u00f6rl\u00e4ggs mellan kl 7:45-18:15 under vardagar men kv\u00e4lls- och helgpass ocks\u00e5 kan f\u00f6rekomma.\nVad vi erbjuder\nM\u00e4nniskor kommer hit n\u00e4r de vill komma n\u00e5gonstans. F\u00f6r somliga \u00e4r det att ta sin karri\u00e4r till n\u00e4sta niv\u00e5. F\u00f6r andra \u00e4r det att bryta ny mark inom sitt kompetensomr\u00e5de \u2013 med andra ord, du kommer alltid fram\u00e5t hos oss.\nSom nyanst\u00e4lld hos oss f\u00e5r du den utbildning du beh\u00f6ver f\u00f6r att ge v\u00e5ra kunder f\u00f6rstklassig service. Under ditt f\u00f6rsta \u00e5r utbildar vi dig l\u00f6pande i nya \u00e4rendetyper med \u00f6kad komplexitet och ansvarsomr\u00e5den. Du kommer ing\u00e5 i ett team med en n\u00e4rvarande ledare som l\u00f6pande jobbar med att utveckla dig och dina kollegor. Teamk\u00e4nsla, trivsel och samarbete k\u00e4nnetecknar v\u00e5r arbetsplats.\nOm det h\u00e4r l\u00e5ter som du, tveka inte att h\u00f6ra av dig!\nN\u00e4sta steg\nSkicka in din ans\u00f6kan senast 26\/09\/2026. F\u00f6r mer information \u00e4r du v\u00e4lkommen att kontakta Josefin Nyl\u00e9n via josefin.nylen-2@nordea.com. Notera att vi inte tar emot ans\u00f6kningar genom mejl.\nRekryteringsprocessen best\u00e5r av f\u00f6ljande steg:\nCV-urval\nTester via AON\nTelefonintervju med rekryterare\nIntervju med rekryterande chef\nReferenstagning och bakgrundskontroll\n\nVi \u00e4r ett internationellt bolag och d\u00e4rf\u00f6r kan telefonintervjun komma att ske p\u00e5 engelska. Vi rekryterar l\u00f6pande s\u00e5 v\u00e4nta inte med din ans\u00f6kan!\nWe enable dreams and aspirations for\u202fa greater\u202fgood.\nVi bygger relationer.\u202fVi s\u00e4tter en personlig pr\u00e4gel p\u00e5 allt vi g\u00f6r \u2013 n\u00e4r vi ger r\u00e5d till v\u00e5ra kunder, samarbetar med kollegor eller m\u00f6ter kandidater som s\u00f6ker jobb hos oss.\nVi l\u00e4r oss och utvecklas.\u202fVi \u00e4r stolta \u00f6ver att vara experter och t\u00e4nka fram\u00e5t. Vi anv\u00e4nder v\u00e5r expertis f\u00f6r att m\u00f6ta v\u00e5ra kunders behov, fr\u00e5n det enklaste till det mest komplexa. Vi har ett tillv\u00e4xtt\u00e4nk i v\u00e5rt arbete som g\u00f6r att vi kan fokusera p\u00e5 ett bredare perspektiv i v\u00e5ra dagliga utmaningar.\nVi leder f\u00f6r\u00e4ndring.\u202fVi tar ansvar och \u00e4r medvetna om konsekvenserna av v\u00e5ra beslut, b\u00e5de f\u00f6r v\u00e5ra kunder och f\u00f6r v\u00e5rt lokala och globala samh\u00e4lle. Med tanke p\u00e5 v\u00e5rt ansvar gentemot nuvarande och framtida generationer har vi gjort h\u00e5llbarhet till en integrerad del av v\u00e5r aff\u00e4rsstrategi.\nVi \u00e4r Nordea.\u202fVi har en 200-\u00e5rig historia av att st\u00f6dja och \u00f6ka de nordiska ekonomierna och v\u00e5ra v\u00e4rderingar \u00e4r djupt rotade i dessa \u00f6ppna, progressiva och samarbetsvilliga samh\u00e4llen.\u202fNordea \u00e4r en av de st\u00f6rsta arbetsgivarna i Norden, Polen och Estland och hos oss har du utm\u00e4rkta m\u00f6jligheter att l\u00e4ra, utvecklas och ta dig fram\u00e5t.\nF\u00f6r facklig information, kontakta Finansf\u00f6rbundet p\u00e5 finansforbundet@nordea.se eller SACO p\u00e5 saconordea@nordea.com.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sj\u00f6gatan 13","full_address":null,"city":"SUNDSVALL","country":"SE","latitude":62.391576013582,"longitude":17.309623572666},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"Tills vidare","employer":"Nordea Bank Abp, filial i Sverige","postcode":"85231","positions":10,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.nordea.com\/en\/careers\/open-jobs","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Nordea Bank Abp Filial i Sverige","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":13,"bot_views_count":2,"ai_vendor_counts":{"meta":6,"other":4,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"josefin.nylen-2@nordea.com","images":[],"published_at":"2026-08-26T14:18:40+00:00","expires_at":"2026-09-26T23:59:59+00:00","created_at":"2026-08-27T03:20:00+00:00","updated_at":"2026-09-16T02:49:20+00:00"}}