{"data":{"id":159827,"slug":"bostadsbolaget-soker-timanstallda-kundvardar-till-var-kundservice","type":"job","title":"Bostadsbolaget Seeking Part-Time Customer Service Representatives for Our Customer Service Team","description":"Do you want to provide top-class service and make a difference for our tenants?\nBostadsbolaget is now seeking part-time customer service representatives who want to become part of our customer service team and contribute to a positive customer experience for our tenants.\nAs a customer service representative with us, you'll have varied and developmental work where you'll play an important role as a key part of Bostadsbolaget's service. You'll meet our customers primarily via phone and digital channels, where you answer questions, handle cases, and guide tenants to the right solutions. The role also involves receiving visitors at our reception desk.\nThis position suits you if you thrive in interactions with people and are looking for flexible work during daytime hours and as needed.\n \nAbout the Role\nBostadsbolaget's customer service is the primary contact channel for our tenants. The customer service mission is to make it easy to reach Bostadsbolaget and ensure that every tenant receives professional and personal treatment.\nAs a part-time customer service representative, you'll support operations during peak hours, absences, and other needs. This means the number of hours can vary depending on operational needs. Your work tasks include, among other things:\nReceive and handle customer inquiries via phone, email, case management systems, and at our reception.\nRegister fault reports and provide information about frequently asked questions for our tenants, such as parking, waste management, and how to apply for housing.\nDirect tenants to the right contact person when needed.\nContribute to a high level of service and professional treatment.\nShare your experiences and customer insights to contribute to operational development.\n\nYou'll become part of our customer service team, which consists of 14 employees and operates from our premises on Engelbrektsgatan in central Gothenburg.\n \nWho Are We Looking For?\nWe're looking for someone who is service-oriented, engaged, and has a talent for building good relationships. You're attentive, communicative, and enjoy helping people. At the same time, you're solution-focused, flexible, and comfortable handling various types of cases at a fast pace.\nTo succeed in this role, we see that you:\nHave completed upper secondary education.\nHave experience in customer service work in the form of call centers, reception, or similar.\nSpeak and write Swedish fluently and have good knowledge of English.\nHave good computer skills and experience with digital systems.\nAre flexible and able to work as needed, sometimes with short notice.\nEnjoy collaborating and contributing to a positive work environment.\n\nIt's a merit if you have experience with case management systems, such as Lime or equivalent.\nThis position suits you if you're looking for flexible extra work and have the ability to work as needed. Some periods may offer many work shifts, while others may involve fewer hours. We therefore cannot guarantee a certain number of hours per month.\nWe only accept applications through our website and recruitment portal. As part of the recruitment process, we conduct background checks on final candidates.\nAbout Us\nBostadsbolaget owns approximately 25,000 rental apartments distributed across all districts of Gothenburg. This makes us one of Gothenburg's largest landlords and an important part of community and urban development.\nWe are approximately 400 people working at Bostadsbolaget. Most work out in our residential areas closest to our tenants, while others work centrally in one of our support functions. We have more than 20 different professions represented here, but regardless of professional role, we all work toward the same goal - creating good and safe living environments together with around 50,000 tenants and our other partners.\nOur operations are characterized by sustainability, social responsibility, and a strong customer focus. We actively work with our values and want our employees to enjoy coming to work. Bostadsbolaget is part of the Framtiden Group, which is part of the City of Gothenburg. This means we work for a sustainable city, open to the world.","language":"sv","is_translated":true,"title_original":"Bostadsbolaget s\u00f6ker timanst\u00e4llda kundv\u00e4rdar till v\u00e5r kundservice","description_original":"Vill du ge service i toppklass och g\u00f6ra skillnad f\u00f6r v\u00e5ra hyresg\u00e4ster?\nBostadsbolaget s\u00f6ker nu timanst\u00e4llda kundv\u00e4rdar som vill bli en del av v\u00e5rt kundservice-team och bidra till en positiv kundupplevelse f\u00f6r v\u00e5ra hyresg\u00e4ster.\nSom kundv\u00e4rd hos oss f\u00e5r du ett varierat och utvecklande arbete d\u00e4r du kommer spela stor roll genom att vara en viktig del av Bostadsbolagets service. Du m\u00f6ter v\u00e5ra kunder fr\u00e4mst via telefon och digitala kanaler, d\u00e4r du besvarar fr\u00e5gor, hanterar \u00e4renden och v\u00e4gleder hyresg\u00e4ster till r\u00e4tt l\u00f6sning. Rollen inneb\u00e4r \u00e4ven att ta emot bes\u00f6kare i v\u00e5r reception.\nTj\u00e4nsten passar dig som trivs i m\u00f6tet med m\u00e4nniskor och som s\u00f6ker ett flexibelt arbete, dagtid och vid behov.\n\u00a0\nOm rollen\nBostadsbolagets kundservice \u00e4r den huvudsakliga kontaktv\u00e4gen f\u00f6r v\u00e5ra hyresg\u00e4ster. Kundservice uppdrag \u00e4r att g\u00f6ra det enkelt att komma i kontakt med Bostadsbolaget och s\u00e4kerst\u00e4lla att varje hyresg\u00e4st f\u00e5r ett professionellt och personligt bem\u00f6tande.\nSom timanst\u00e4lld kundv\u00e4rd st\u00f6ttar du verksamheten vid arbetstoppar, fr\u00e5nvaro och andra behov. Det inneb\u00e4r att antalet timmar kan se olika ut beroende p\u00e5 verksamhetens behov. Dina arbetsuppgifter inneb\u00e4r bland annat att:\nTa emot och hantera kund\u00e4renden via telefon, mejl, \u00e4rendehanteringssystem och i v\u00e5r reception.\nRegistrera felanm\u00e4lningar och ge information om vanliga fr\u00e5gor f\u00f6r v\u00e5ra hyresg\u00e4ster, exempelvis om parkering, avfallshantering och hur man s\u00f6ker bostad.\nHj\u00e4lpa hyresg\u00e4sterna vidare till r\u00e4tt kontaktperson n\u00e4r det beh\u00f6vs.\nBidra till en h\u00f6g serviceniv\u00e5 och ett professionellt bem\u00f6tande.\nDela med dig av erfarenheter och kundinsikter f\u00f6r att bidra till verksamhetens utveckling.\n\nDu blir en del av v\u00e5rt kundservice-team som best\u00e5r av 14 medarbetare och utg\u00e5r fr\u00e5n v\u00e5ra lokaler p\u00e5 Engelbrektsgatan i centrala G\u00f6teborg.\n\u00a0\nVem s\u00f6ker vi?\nVi s\u00f6ker dig som \u00e4r serviceinriktad, engagerad och har l\u00e4tt f\u00f6r att skapa goda relationer. Du \u00e4r lyh\u00f6rd, kommunikativ och trivs med att hj\u00e4lpa m\u00e4nniskor. Samtidigt \u00e4r du l\u00f6sningsorienterad, flexibel och k\u00e4nner dig bekv\u00e4m med att hantera flera olika typer av \u00e4renden i ett h\u00f6gt tempo.\nF\u00f6r att lyckas i rollen ser vi att du:\nHar gymnasieutbildning.\nHar erfarenhet av kundserviceyrket i form av callcenter, reception eller liknande.\nTalar och skriver svenska obehindrat samt har goda kunskaper i engelska.\nHar god datorvana och erfarenhet av digitala system.\n\u00c4r flexibel och har m\u00f6jlighet att arbeta vid behov, ibland med kort varsel.\nTrivs med att samarbeta och bidra till ett positivt arbetsklimat.\n\nDet \u00e4r meriterande om du har erfarenhet av \u00e4rendehanteringssystem, exempelvis Lime eller motsvarande.\nTj\u00e4nsten passar dig som s\u00f6ker ett flexibelt extrajobb och har m\u00f6jlighet att arbeta vid behov. Vissa perioder kan erbjuda m\u00e5nga arbetspass, medan andra kan inneb\u00e4ra f\u00e4rre timmar. Vi kan d\u00e4rf\u00f6r inte garantera ett visst antal timmar per m\u00e5nad.\nVi tar endast emot ans\u00f6kningar via v\u00e5r webb och rekryteringsportal. Som en del av rekryteringsprocessen genomf\u00f6r vi bakgrundskontroll p\u00e5 slutkandidat.\nOm oss\nBostadsbolaget har cirka 25 000 hyresr\u00e4tter f\u00f6rdelade \u00f6ver G\u00f6teborgs alla stadsdelar. Det g\u00f6r oss till en av G\u00f6teborgs st\u00f6rsta hyresv\u00e4rdar och en viktig del av samh\u00e4lls- och stadsutvecklingen.\nVi \u00e4r cirka 400 personer som jobbar p\u00e5 Bostadsbolaget. De flesta arbetar ute i v\u00e5ra bostadsomr\u00e5den n\u00e4rmast v\u00e5ra hyresg\u00e4ster, medan andra jobbar centralt i n\u00e5gon av v\u00e5ra st\u00f6dfunktioner. Hos oss finns fler \u00e4n 20 olika yrken representerade, men oavsett yrkesroll arbetar vi alla mot samma m\u00e5l - att skapa goda och trygga boendemilj\u00f6er tillsammans med runt 50 000 hyresg\u00e4ster och v\u00e5ra andra samarbetspartners.\nV\u00e5r verksamhet pr\u00e4glas av h\u00e5llbarhet, socialt ansvarstagande och ett stort kundfokus. Vi arbetar aktivt med v\u00e5ra v\u00e4rderingar och vill att v\u00e5ra medarbetare ska tycka det \u00e4r roligt att g\u00e5 till jobbet. Bostadsbolaget ing\u00e5r i Framtidenkoncernen som \u00e4r en del av G\u00f6teborgs Stad. Det inneb\u00e4r att vi arbetar f\u00f6r en h\u00e5llbar stad, \u00f6ppen f\u00f6r v\u00e4rlden.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"G\u00f6teborgs Stad","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.705114058146,"longitude":11.968068971252},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","employer":"G\u00d6TEBORGS KOMMUN","postcode":"41110","positions":1,"profession":"Receptionist, telefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/goteborg.se\/wps\/portal\/start\/jobba-i-goteborgs-stad\/lediga-jobb","contact_person":"Lisa van Br\u00e9e","employment_type":"Behovsanst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"G\u00f6teborgs Stads Bostads AB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"031-7315000","owner_email":"lisa.rane.van.bree@bostadsbolaget.se","images":[],"published_at":"2026-08-18T09:32:54+00:00","expires_at":"2026-09-01T23:59:59+00:00","created_at":"2026-08-19T03:12:04+00:00","updated_at":"2026-08-19T04:00:11+00:00"}}