{"data":{"id":212647,"slug":"bostadsformedlingen-soker-serviceinriktade-formedlingshandlaggare","type":"job","title":"Bostadsf\u00f6rmedlingen Seeks Service-Oriented Housing Placement Case Handlers","description":"Bostadsf\u00f6rmedlingen in Stockholm arranges rental apartments throughout the Stockholm region and collaborates with over 200 property owners. We are a link between housing seekers and property owners, with more than 75 years of experience in Stockholm's rental market. We are approximately 130 employees and are part of the Stockholms Stadshus AB group, which is owned by the City of Stockholm. Our vision is to be the obvious choice for efficient and fair housing placement.\nDo you want to work with service and case handling in an operation that helps people find a new home every day? Then the position as a housing placement case handler with us might be for you!\nWelcome to us\nHere you will be part of a culture characterized by a generous and helpful work environment where we allocate time for skills development and knowledge sharing. Balance between work and leisure is important, and we are committed to helping you make healthy choices. We therefore offer, among other things, massage at work, the opportunity for one fitness hour per week, and fitness allowance. We are located in the Slakthusomr\u00e5det area near Globen.\nOur shared values are summarized in the word GRETA, which stands for: Joy-Respect-Commitment-Together-Responsibility.\nWe are looking for you who wants to develop with us. When you work with us, you contribute every day to benefit the region's residents by making the path to a new home a little easier. You can read more at bostad.stockholm.se.\nAbout the Placement Department\nThe Placement Department is Bostadsf\u00f6rmedlingen's largest department with approximately 50 case handlers. Our focus is to provide housing seekers and property owners with the best possible service. We guide housing seekers through the entire placement process and maintain contact with the property owners we collaborate with.\nAbout the Role\nAs a housing placement case handler, you process cases according to the current placement process and ensure that all parts are carried out according to applicable rules and guidelines. The work sometimes has a fast pace and you work with multiple cases in parallel in several different business systems. Your main work tools are a computer and telephone.\nThe role includes, among other things, creating and publishing housing advertisements, reviewing documents to verify that the housing seeker meets the conditions applicable to the vacant apartment, and staying continuously updated on the case processing.\nThe role involves many different contacts and you guide our customers through the search process and provide correct information about rules and guidelines in a service-oriented manner.\nYour assignment begins with thorough introductory training with individual support.\nYour Competence and Experience\nWe are looking for you who have\ncompleted upper secondary education\ncurrent experience handling multiple cases in parallel at a fast pace\nexperience working independently based on set goals and guidelines\nexperience communicating rules and guidelines via telephone and email\ngood knowledge of Swedish and English, both spoken and written\ngood computer skills, knowledge of MS Office, and the ability to easily learn new systems.\n\nIt is an advantage if you have experience from the real estate industry or the service industry.\nTo thrive with us, you have a genuine service sense and good communication skills. You work in a structured and thorough manner based on routines and governing documents and easily absorb new information and adapt your working methods accordingly. You are comfortable handling conversations with people who may also be in vulnerable and difficult situations. You take responsibility for driving your own work forward and are part of a work group with a team-based approach. Being thorough and working toward commonly set goals is self-evident to you.\nIn recruitment, we place great emphasis on your competencies and your personal suitability, motivation, and interest in the position.\nYour Application\nWe recruit without a personal letter to strengthen the focus on the competencies and experience required for the role. When assessing your application, we will only base our evaluation on your CV and a number of questions that you will answer when applying for the position. We ask that you answer the questions concretely and briefly, and that there is a clear connection between your answers and your CV.\nWe see diversity as enriching and welcome all applicants.\nWarm welcome with your application!\nOther\nBostadsf\u00f6rmedlingen uses competence-based recruitment aimed at recognizing each person's competence and thus counteracting discrimination.\nWork trials may occur during the recruitment process.","language":"sv","is_translated":true,"title_original":"Bostadsf\u00f6rmedlingen s\u00f6ker serviceinriktade f\u00f6rmedlingshandl\u00e4ggare","description_original":"Bostadsf\u00f6rmedlingen i Stockholm f\u00f6rmedlar hyresl\u00e4genheter i hela Stockholmsregionen och samarbetar med \u00f6ver 200 fastighets\u00e4gare. Vi \u00e4r en l\u00e4nk mellan bostadss\u00f6kande och fastighets\u00e4gare, med mer \u00e4n 75 \u00e5rs erfarenhet av Stockholms hyresmarknad. Vi \u00e4r cirka 130 medarbetare och ing\u00e5r i koncernen Stockholms Stadshus AB som \u00e4gs av Stockholms stad. V\u00e5r vision \u00e4r att vara det sj\u00e4lvklara valet f\u00f6r en effektiv och r\u00e4ttvis bostadsf\u00f6rmedling.\nVill du arbeta med service och handl\u00e4ggning i en verksamhet som varje dag hj\u00e4lper m\u00e4nniskor p\u00e5 v\u00e4gen till en ny bostad? D\u00e5 kan tj\u00e4nsten som f\u00f6rmedlingshandl\u00e4ggare hos oss vara n\u00e5got f\u00f6r dig!\nV\u00e4lkommen till oss\nH\u00e4r blir du en del av en kultur som pr\u00e4glas av ett gener\u00f6st och hj\u00e4lpsamt arbetsklimat d\u00e4r vi avs\u00e4tter tid f\u00f6r kompetensutveckling och kunskapsutbyten. Det \u00e4r viktigt med balans mellan arbete och fritid och vi \u00e4r m\u00e5na om att underl\u00e4tta f\u00f6r dig att g\u00f6ra h\u00e4lsosamma val. Vi erbjuder d\u00e4rf\u00f6r bland annat massage p\u00e5 arbetet, m\u00f6jlighet till en friskv\u00e5rdstimme i veckan och friskv\u00e5rdsbidrag. Vi sitter i lokaler i Slakthusomr\u00e5det vid Globen.\nV\u00e5r gemensamma v\u00e4rdegrund sammanfattas i ordet GRETA som st\u00e5r f\u00f6r: Gl\u00e4dje-Respekt-Engagemang-Tillsammans-Ansvar.\nVi s\u00f6ker dig som vill utvecklas tillsammans med oss. N\u00e4r du jobbar hos oss \u00e4r du varje dag med och bidrar till nytta f\u00f6r regionens inv\u00e5nare genom att g\u00f6ra v\u00e4gen till en ny bostad lite enklare.\u00a0L\u00e4s g\u00e4rna mer p\u00e5 bostad.stockholm.se.\nOm f\u00f6rmedlingsavdelningen\nF\u00f6rmedlingsavdelningen \u00e4r Bostadsf\u00f6rmedlingens st\u00f6rsta avdelning med cirka 50 handl\u00e4ggare. V\u00e5rt fokus \u00e4r att ge bostadss\u00f6kande och fastighets\u00e4gare b\u00e4sta m\u00f6jliga service. Vi v\u00e4gleder bostadss\u00f6kanden genom hela f\u00f6rmedlingsprocessen och har kontakt med de fastighets\u00e4gare som vi samarbetar med.\nOm rollen\nSom f\u00f6rmedlingshandl\u00e4ggare handl\u00e4gger du enligt g\u00e4llande f\u00f6rmedlingsprocess och s\u00e4kerst\u00e4ller att alla delar genomf\u00f6rs enligt g\u00e4llande regler och riktlinjer. Det \u00e4r tidvis h\u00f6gt tempo i arbetet och du arbetar med flera \u00e4renden parallellt i ett flertal olika verksamhetssystem. Dina huvudsakliga arbetsverktyg \u00e4r dator och telefon.\nI rollen ing\u00e5r bland annat att skapa och publicera bostadsannonser, granska handlingar f\u00f6r att st\u00e4mma av att den bostadss\u00f6kande uppfyller de villkor som g\u00e4ller f\u00f6r den lediga l\u00e4genheten och fortl\u00f6pande h\u00e5lla sig uppdaterad i handl\u00e4ggningsprocessen.\u00a0\u00a0\nRollen inneb\u00e4r m\u00e5nga olika kontakter och du v\u00e4gleder v\u00e5ra kunder i s\u00f6kprocessen och ger korrekt information om regler och riktlinjer p\u00e5 ett serviceinriktat s\u00e4tt.\u00a0\nDitt uppdrag startar med en grundlig introduktionsutbildning med individuellt st\u00f6d.\nDin kompetens och erfarenhet\nVi s\u00f6ker dig som har\navslutad gymnasieutbildning\naktuell erfarenhet av att handl\u00e4gga flera \u00e4renden parallellt i ett h\u00f6gt tempo\nerfarenhet av att sj\u00e4lvst\u00e4ndigt arbeta utifr\u00e5n uppsatta m\u00e5l och riktlinjer\nerfarenhet av att kommunicera regler och riktlinjer via telefon och mejl\ngoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift\ngod datorvana, kunskaper i MS Office och l\u00e4tt f\u00f6r att l\u00e4ra dig nya system.\n\nDet \u00e4r meriterande om du har erfarenhet fr\u00e5n fastighetsbranschen eller servicebranschen.\nF\u00f6r att trivas hos oss har du en genuin servicek\u00e4nsla och god kommunikativ f\u00f6rm\u00e5ga. Du arbetar strukturerat och noggrant utifr\u00e5n rutiner och styrdokument och har l\u00e4tt f\u00f6r att ta till dig ny information och anpassa ditt arbetss\u00e4tt efter det. Du \u00e4r trygg med att hantera samtal med m\u00e4nniskor som \u00e4ven befinner sig i utsatta och sv\u00e5ra situationer. Du tar ansvar f\u00f6r att driva ditt eget arbete fram\u00e5t som att vara en del av en arbetsgrupp med teambaserat arbetss\u00e4tt. Att vara noggrann och arbeta mot gemensamt uppsatta m\u00e5l \u00e4r en sj\u00e4lvklarhet f\u00f6r dig.\u00a0\nVid rekryteringen l\u00e4gger vi stor vikt vid dina kompetenser och din personliga l\u00e4mplighet, motivation och intresse f\u00f6r tj\u00e4nsten.\nDin ans\u00f6kan\nVi rekryterar utan personligt brev f\u00f6r att st\u00e4rka fokus p\u00e5 de kompetenser och erfarenheter som efterfr\u00e5gas f\u00f6r rollen. Vid bed\u00f6mningen av din ans\u00f6kan kommer vi endast att utg\u00e5 ifr\u00e5n ditt cv och ett antal fr\u00e5gor som du f\u00e5r besvara i samband med att du s\u00f6ker tj\u00e4nsten. Vi \u00f6nskar att du svarar konkret och kortfattat p\u00e5 fr\u00e5gorna, och att det finns en tydlig koppling mellan dina svar och ditt cv.\nVi ser m\u00e5ngfald som berikande och v\u00e4lkomnar alla s\u00f6kande.\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n\u00d6vrigt\nBostadsf\u00f6rmedlingen arbetar med kompetensbaserad rekrytering som syftar till att se till varje persons kompetens och d\u00e4rmed motverka diskriminering.\nArbetsprov kan f\u00f6rekomma under rekryteringsprocessen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Palmfeltsv\u00e4gen 5","full_address":null,"city":"Johanneshov","country":"SE","latitude":59.293855626338,"longitude":18.077892513461},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Bostadsf\u00f6rmedlingen i Stockholm AB","postcode":"12162","positions":1,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.stockholm.se\/Arbete\/Lediga-jobb-och-praktik\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lorena Persson Waldhagen, Vision","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bostadsf\u00f6rmedlingen i Stockholm AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":2,"ai_vendor_counts":{"openai":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"08-7858800","owner_email":"lorena.persson.waldhagen@bostad.stockholm.se","images":[],"published_at":"2026-09-15T09:09:22+00:00","expires_at":"2026-09-29T23:59:59+00:00","created_at":"2026-09-16T03:17:53+00:00","updated_at":"2026-09-17T08:44:23+00:00"}}