{"data":{"id":148843,"slug":"business-analyst-contact-center-tools","type":"job","title":"Business Analyst | Contact Center Tools","description":"At Tres tech department, we are approximately 300 people who together develop and operate the digital services and systems that are critical to our operations. We are now looking for a Business Analyst to join the Contact Center Tools team \u2013 a role for you who want to combine business understanding, technology, and analysis to create real business value.\n\nIn the team, we are responsible for developing and managing a business-critical contact center solution that is used daily within customer service. Here you will have the opportunity to influence how we work with requirements management, data-driven decisions, automation, and AI-supported working methods to create even better experiences for both customers and employees.\n\nAbout the role As a Business Analyst, you have a central role in ensuring that the business's needs are converted into efficient and sustainable solutions. You drive requirements work from idea to delivery and serve as the link between the business, product owner, and development team.\n\nYou lead workshops, capture and refine requirements, and analyze processes, systems, and data flows to identify development opportunities. With a holistic perspective, you develop solution proposals that balance business value, user needs, and technical possibilities. You also contribute decision-making materials, business cases, and analyses that help the business make well-informed decisions.\n\nAI is a natural part of how we work, and we are looking for you who already today use AI tools, for example Copilot or similar solutions, to streamline analysis, documentation, and requirements management. You see the possibilities in new technology and want to be part of developing working methods that strengthen quality, efficiency, and delivery capacity.\n\nYou will become part of an agile team where collaboration, knowledge sharing, and continuous improvements permeate everyday life.\n\nYou can look forward to:\n\nhaving a key role in the development of a business-critical platform used daily within customer service\n\ndriving requirements work and analysis in close collaboration with business, product owner, and development team\n\nusing data, automation, and AI to create smarter working methods and better decision-making materials\n\ninfluencing how the team and organization work with modern analysis and requirements methods\n\nbeing part of one of Sweden's best workplaces according to Great Place to Work as well as a proud partner to Women in Tech and Tjejer Kodar\n\n\nHere is how the recruiting manager Ibrahim describes his leadership: \"I want to create a work environment where people thrive, develop, and feel motivated to come to work every day. For me, good leadership is about giving freedom within responsibility and creating the right conditions for each individual to succeed. I believe in situational leadership where the goal is for everyone to be able to work effectively, have fun at work, and feel engaged in what they do. I really look forward to welcoming a new colleague to the team!\"\n\nMore about you We are looking for someone with several years of experience as a Business Analyst and who thrives in the role as the bridge between business and technology. You are used to driving requirements work independently in complex IT and system environments and have a good ability to create alignment between different stakeholders.\n\nAs a person, you are analytical, structured, and solution-oriented. You enjoy challenging existing working methods, identifying improvement opportunities, and driving change that creates value. At the same time, you are communicative and have an easy time building trusting relationships with both business and technical teams.\n\nWe also believe that you have a great interest in data, technology, and digitalization and appreciate working data-driven. You see AI as a natural support in your work and are curious about how new technology can contribute to increased quality, efficiency, and business value.\n\nYou communicate fluently in both Swedish and English, in speech and writing.\n\nIt is meritorious if you have experience with DevOps, testing methodologies such as TDD or BDD, user-centered design, or certification within Business Analysis, for example AgileBA, CCBA, or CBAP.\n\nWelcome with your application!\n\nWe accept applications through this advertisement and hold interviews on an ongoing basis. A personal letter is not required, but we would like you to attach your CV and answer a few questions in connection with the application. Tests are used to support objective assessment in the selection process. The position may be filled before the final application deadline. Background check will be conducted on the final candidate.\n\nFor more information about the position, contact recruiting manager Ibrahim Wampuka (ibrahim.wampuka@tre.se).\n\nWe are driven by constantly trying to do things better, in new and different ways. We see ourselves as a crucial part of Sweden's societal structure, because we know that reliable connectivity is an important cornerstone in today's digital world.\n\nTre was born as a challenger and is an organization in constant motion. We strive to be at the forefront in everything we do. We are convinced that it is the people and culture at Tre that are decisive for our development.\n\nWhen you start your journey at Tre, there are endless opportunities to grow and develop with us.\n\nWE THINK LIKE CHALLENGERS - In a changing world, we at Tre are curious and constantly open to new solutions. At Tre, we adapt the way forward as we test and learn what works best.\n\nWE WORK LIKE CHAMPIONS - At Tre, we always do our best. We feel ownership of our task, set clear goals, and keep focus on what creates the most value for the business.\n\nWE ACT LIKE BUDDIES - At Tre, we are great colleagues. We collaborate with each other across teams and functions, we bounce ideas, give and receive feedback.","language":"sv","is_translated":true,"title_original":"Business Analyst | Contact Center Tools","description_original":"P\u00e5 Tres teknikavdelning \u00e4r vi cirka 300 personer som tillsammans utvecklar och driver de digitala tj\u00e4nster och system som \u00e4r avg\u00f6rande f\u00f6r v\u00e5r verksamhet. Nu s\u00f6ker vi en Business Analyst till teamet Contact Center Tools \u2013 en roll f\u00f6r dig som vill kombinera aff\u00e4rsf\u00f6rst\u00e5else, teknik och analys f\u00f6r att skapa verkligt aff\u00e4rsv\u00e4rde.\n\nI teamet ansvarar vi f\u00f6r utveckling och f\u00f6rvaltning av en aff\u00e4rskritisk kontaktcenterl\u00f6sning som anv\u00e4nds dagligen inom kundservice. H\u00e4r f\u00e5r du m\u00f6jlighet att p\u00e5verka hur vi arbetar med kravhantering, datadrivna beslut, automatisering och AI-st\u00f6dda arbetss\u00e4tt f\u00f6r att skapa \u00e4nnu b\u00e4ttre upplevelser f\u00f6r b\u00e5de kunder och medarbetare.\n\nOm rollen Som Business Analyst har du en central roll i att s\u00e4kerst\u00e4lla att verksamhetens behov oms\u00e4tts till effektiva och h\u00e5llbara l\u00f6sningar. Du driver kravarbetet fr\u00e5n id\u00e9 till leverans och fungerar som l\u00e4nken mellan verksamheten, produkt\u00e4gare och utvecklingsteam.\n\nDu leder workshops, f\u00e5ngar upp och f\u00f6r\u00e4dlar behov samt analyserar processer, system och datafl\u00f6den f\u00f6r att identifiera utvecklingsm\u00f6jligheter. Med ett helhetsperspektiv tar du fram l\u00f6sningsf\u00f6rslag som balanserar aff\u00e4rsnytta, anv\u00e4ndarbehov och tekniska f\u00f6ruts\u00e4ttningar. Du bidrar \u00e4ven med beslutsunderlag, business case och analyser som hj\u00e4lper verksamheten att fatta v\u00e4lgrundade beslut.\n\nAI \u00e4r en naturlig del av v\u00e5rt s\u00e4tt att arbeta och vi s\u00f6ker dig som redan idag anv\u00e4nder AI-verktyg, exempelvis Copilot eller liknande l\u00f6sningar, f\u00f6r att effektivisera analys, dokumentation och kravhantering. Du ser m\u00f6jligheterna i ny teknik och vill vara med och utveckla arbetss\u00e4tt som st\u00e4rker b\u00e5de kvalitet, effektivitet och leveransf\u00f6rm\u00e5ga.\n\nDu blir en del av ett agilt team d\u00e4r samarbete, kunskapsdelning och st\u00e4ndiga f\u00f6rb\u00e4ttringar genomsyrar vardagen.\n\nDu kan se fram emot att:\n\nha en nyckelroll i utvecklingen av en aff\u00e4rskritisk plattform som anv\u00e4nds dagligen inom kundservice\n\ndriva kravarbete och analys i n\u00e4ra samarbete med verksamhet, produkt\u00e4gare och utvecklingsteam\n\nanv\u00e4nda data, automatisering och AI f\u00f6r att skapa smartare arbetss\u00e4tt och b\u00e4ttre beslutsunderlag\n\np\u00e5verka hur teamet och organisationen arbetar med moderna analys- och kravmetoder\n\nvara en del av en av Sveriges b\u00e4sta arbetsplatser enligt Great Place to Work samt en stolt samarbetspartner till Women in Tech och Tjejer Kodar\n\n\nS\u00e5h\u00e4r beskriver rekryterande chef Ibrahim sitt ledarskap:\u201dJag vill skapa en arbetsmilj\u00f6 d\u00e4r m\u00e4nniskor trivs, utvecklas och k\u00e4nner motivation att g\u00e5 till jobbet varje dag. F\u00f6r mig handlar ett bra ledarskap om att ge frihet under ansvar och skapa r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r varje individ att lyckas. Jag tror p\u00e5 ett situationsanpassat ledarskap d\u00e4r m\u00e5let \u00e4r att alla ska kunna arbeta effektivt, ha roligt p\u00e5 jobbet och k\u00e4nna engagemang i det de g\u00f6r. Jag ser verkligen fram emot att v\u00e4lkomna en ny kollega till teamet! \u201d\n\nMer om dig Vi s\u00f6ker dig som har flera \u00e5rs erfarenhet som Business Analyst och som trivs i rollen som bryggan mellan verksamhet och teknik. Du \u00e4r van att driva kravarbete sj\u00e4lvst\u00e4ndigt i komplexa IT- och systemmilj\u00f6er och har god f\u00f6rm\u00e5ga att skapa samsyn mellan olika intressenter.\n\nSom person \u00e4r du analytisk, strukturerad och l\u00f6sningsorienterad. Du tycker om att utmana befintliga arbetss\u00e4tt, identifiera f\u00f6rb\u00e4ttringsm\u00f6jligheter och driva f\u00f6r\u00e4ndring som skapar v\u00e4rde. Samtidigt \u00e4r du kommunikativ och har l\u00e4tt f\u00f6r att bygga f\u00f6rtroendefulla relationer med b\u00e5de verksamhet och tekniska team.\n\nVi tror ocks\u00e5 att du har ett stort intresse f\u00f6r data, teknik och digitalisering samt uppskattar att arbeta datadrivet. Du ser AI som ett naturligt st\u00f6d i ditt arbete och \u00e4r nyfiken p\u00e5 hur ny teknik kan bidra till \u00f6kad kvalitet, effektivitet och aff\u00e4rsnytta.\n\nDu kommunicerar obehindrat p\u00e5 b\u00e5de svenska och engelska, i tal och skrift.\n\nDet \u00e4r meriterande om du har erfarenhet av DevOps, testmetodik s\u00e5som TDD eller BDD, anv\u00e4ndarcentrerad design eller certifiering inom Business Analysis, exempelvis AgileBA, CCBA eller CBAP.\n\nV\u00e4lkommen med din ans\u00f6kan! \n\nVi tar emot ans\u00f6kningar via denna annons och h\u00e5ller intervjuer l\u00f6pande. Personligt brev beh\u00f6vs inte, men vi vill g\u00e4rna att du bifogar ditt CV och svarar p\u00e5 n\u00e5gra fr\u00e5gor i samband med ans\u00f6kan. Tester anv\u00e4nds som st\u00f6d f\u00f6r en objektiv bed\u00f6mning i urvalet. Tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag. Bakgrundskontroll genomf\u00f6rs p\u00e5 slutkandidat.\n\nF\u00f6r mer information om tj\u00e4nsten kontakta rekryterande chef Ibrahim Wampuka (ibrahim.wampuka@tre.se).\n\nVi drivs av att hela tiden f\u00f6rs\u00f6ka g\u00f6ra saker b\u00e4ttre, p\u00e5 nya och annorlunda s\u00e4tt. Vi ser oss sj\u00e4lva som en avg\u00f6rande del av Sveriges samh\u00e4llsstruktur, eftersom vi vet att p\u00e5litlig uppkoppling \u00e4r en viktig grundsten i dagens digitala v\u00e4rld.\n\nTre f\u00f6ddes som utmanare och \u00e4r en organisation i st\u00e4ndig r\u00f6relse. Vi str\u00e4var efter att vara i framkant i allt vi g\u00f6r. Vi \u00e4r \u00f6vertygade om att det \u00e4r m\u00e4nniskorna och kulturen p\u00e5 Tre som \u00e4r avg\u00f6rande f\u00f6r v\u00e5r utveckling.\n\nN\u00e4r du startar din resa p\u00e5 Tre finns det o\u00e4ndliga m\u00f6jligheter att v\u00e4xa och utvecklas med oss.\n\nWE THINK LIKE CHALLENGERS - I en f\u00f6r\u00e4nderlig v\u00e4rld, \u00e4r vi p\u00e5 Tre nyfikna och st\u00e4ndigt \u00f6ppna f\u00f6r nya l\u00f6sningar. P\u00e5 Tre anpassar vi v\u00e4gen fram\u00e5t allt eftersom vi provar och l\u00e4r oss vad som funkar b\u00e4st.\n\nWE WORK LIKE CHAMPIONS - P\u00e5 Tre g\u00f6r vi alltid v\u00e5rt b\u00e4sta. Vi k\u00e4nner \u00e4gandeskap f\u00f6r v\u00e5r uppgift, s\u00e4tter tydliga m\u00e5l och h\u00e5ller fokus p\u00e5 det som g\u00f6r mest nytta f\u00f6r aff\u00e4ren.\n\nWE ACT LIKE BUDDIES - P\u00e5 Tre \u00e4r vi schyssta kollegor. Vi samarbetar med varandra \u00f6ver team och funktioner, vi bollar id\u00e9er, ger och tar emot feedback.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.329323,"longitude":18.06858},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"HI3G ACCESS AB","postcode":"99999","positions":1,"profession":"Projektledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Tre huvudkontor, Entr\u00e9torget, Stockholm, Sverige","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ibrahim.wampuka@tre.se","images":[],"published_at":"2026-08-11T13:13:58+00:00","expires_at":"2026-09-05T23:59:59+00:00","created_at":"2026-08-15T03:13:17+00:00","updated_at":"2026-08-19T02:49:04+00:00"}}