{"data":{"id":226377,"slug":"business-transformation-service-operations-lead","type":"job","title":"Business Transformation & Service Operations Lead","description":"We are now seeking a driven consultant for an exciting assignment in the development and implementation of the service business. You will have a central role in translating strategic initiatives into concrete work methods, processes, and solutions. From customer and dealer journeys to systems, data, and financial flows. We warmly welcome your application!\n\nResponsibilities\nYou will be part of an initiative focused on developing and implementing new services and service concepts. The role is operational and implementation-oriented, with many touchpoints and a clear focus on driving work from idea to pilot and implementation.\n\n- Translate strategy and concepts into concrete work methods, processes, and operating models\n- Define customer, dealer, and internal processes\n- Map existing processes and identify improvement areas and gaps\n- Develop future work methods and ensure that customer, dealer, operational, and financial flows are aligned\n- Develop business requirements and specifications linked to processes, systems, and data\n- Identify system and data dependencies and contribute to prioritizing development needs\n- Plan and lead workshops with various stakeholders\n- Coordinate activities and track progress, risks, and dependencies\n- Prepare decision-making materials and recommendations\n- Contribute to developing and conducting pilots and ensure implementation readiness\n\nQualifications:\n- Relevant post-secondary education in areas such as economics, business, engineering, management, or similar\n- Several years of relevant experience in business operations, service operations, or process development\n- Experience with process design and process improvement\n- Experience translating strategy into concrete activities and implementation\n- Experience gathering and formulating business requirements and collaborating with IT\n- Strong analytical ability and experience using data as a basis for decision-making\n- Experience working in complex and cross-functional organizations\n- Excellent English proficiency, both spoken and written\n\nWe are looking for someone who is self-driven, motivated, and solution-oriented and who enjoys making things happen. You are structured and analytical, yet pragmatic and action-oriented when it comes to turning ideas into practice. You thrive with many touchpoints and are comfortable driving dialogues, workshops, and activities forward. You are able to quickly grasp complex operations and can move between strategic discussions and operational details. As a person, you are curious, communicative, and a strong collaborative partner.\n\nMeritorious qualifications:\n- Experience from aftermarket or service operations\n- Experience with dealer\/reseller networks or indirect sales models\n- Experience with service agreements, subscription, or other recurring revenue models\n- Experience from automotive, marine, industrial, or similar sectors\n- Experience with digital products and services\n- Experience implementing new business models or service concepts\n\nThe assignment is located in Lundby, Gothenburg and involves close collaboration with multiple functions and stakeholders in an international environment.\n\nAbout Akkodis\nAt Akkodis, we believe you must go beyond the possible to do the incredible. When it comes to a career at Akkodis, you are in the driver's seat. We are proud of a culture of trust where you have the authority to make your own decisions and receive the support you need to reach your ambitions. As a consultant, you are our highest priority and when you need us, we are there for you.\nYour experience bank will grow as will your social and professional network. As a consultant, you are covered by collective agreements, insurance, occupational health services, wellness allowances, and discounts on gym memberships. To learn from each other, we regularly organize social activities.\nAkkodis delivers a broad range of services and expertise in IT, Engineering, and Life Science. Our services are characterized by speed, simplicity, and quality. We are a diverse team of 50,000 engineers and digital experts, active in 30 countries and look forward to welcoming you to our ranks.\nWe process applications on a rolling basis and may fill the position before the final application deadline.\nIf you have any further questions about the position, do not hesitate to contact the responsible consultant manager Alisha at alisha.milikic@akkodisgroup.com.","language":"sv","is_translated":true,"title_original":"Business Transformation & Service Operations Lead","description_original":"Vi s\u00f6ker nu en driven konsult till ett sp\u00e4nnande uppdrag inom utveckling och implementering av serviceaff\u00e4ren. Du f\u00e5r en central roll i att oms\u00e4tta strategiska initiativ till konkreta arbetss\u00e4tt, processer och l\u00f6sningar. Fr\u00e5n kund- och dealerresan till system, data och finansiella fl\u00f6den. Varmt v\u00e4lkommen med din ans\u00f6kan!\nArbetsuppgifter\nDu blir en del av ett initiativ med fokus p\u00e5 att utveckla och implementera nya tj\u00e4nster och servicekoncept. Rollen \u00e4r operativ och genomf\u00f6randeorienterad, med m\u00e5nga kontaktytor och ett tydligt fokus p\u00e5 att driva arbetet fr\u00e5n id\u00e9 till pilot och implementering.\n\u00d6vers\u00e4tta strategi och koncept till konkreta arbetss\u00e4tt, processer och operating models\nDefiniera kund-, dealer- och interna processer\nKartl\u00e4gga befintliga processer och identifiera f\u00f6rb\u00e4ttringsomr\u00e5den och gap\nUtveckla framtida arbetss\u00e4tt och s\u00e4kerst\u00e4lla att kund-, dealer-, operativa och finansiella fl\u00f6den h\u00e4nger ihop\nTa fram business requirements och krav kopplade till processer, system och data\nIdentifiera system- och databeroenden samt bidra till prioritering av utvecklingsbehov\nPlanera och driva workshops tillsammans med olika stakeholders\nKoordinera aktiviteter och f\u00f6lja upp framdrift, risker och beroenden\nTa fram underlag f\u00f6r beslut och rekommendationer\nBidra till att utveckla och genomf\u00f6ra piloter samt s\u00e4kerst\u00e4lla implementeringsberedskap\n\nKvalifikationer:\nRelevant eftergymnasial utbildning inom exempelvis ekonomi, business, engineering, management eller liknande\nFlera \u00e5rs relevant erfarenhet inom business operations, service operations eller processutveckling\nErfarenhet av processdesign och processf\u00f6rb\u00e4ttring\nErfarenhet av att oms\u00e4tta strategi till konkreta aktiviteter och implementation\nErfarenhet av att samla in och formulera business requirements samt samarbeta med IT\nGod analytisk f\u00f6rm\u00e5ga och vana att anv\u00e4nda data som underlag f\u00f6r beslut\nErfarenhet av att arbeta i komplexa och tv\u00e4rfunktionella organisationer\nMycket goda kunskaper i engelska, b\u00e5de i tal och skrift\n\nVi s\u00f6ker dig som \u00e4r sj\u00e4lvg\u00e5ende, driven och l\u00f6sningsorienterad och som tycker om att f\u00e5 saker att h\u00e4nda. Du \u00e4r strukturerad och analytisk, men samtidigt pragmatisk och handlingskraftig n\u00e4r det kommer till att oms\u00e4tta id\u00e9er i praktiken. Du trivs med m\u00e5nga kontaktytor och \u00e4r trygg i att driva dialoger, workshops och aktiviteter fram\u00e5t. Du har l\u00e4tt f\u00f6r att s\u00e4tta dig in i komplexa verksamheter och kan v\u00e4xla mellan strategiska diskussioner och detaljer i den operativa vardagen. Som person \u00e4r du nyfiken, kommunikativ och en stark samarbetspartner.\nMeriterande:\nErfarenhet fr\u00e5n aftermarket- eller serviceverksamhet\nErfarenhet av dealer-\/\u00e5terf\u00f6rs\u00e4ljarn\u00e4tverk eller indirekta f\u00f6rs\u00e4ljningsmodeller\nErfarenhet av serviceavtal, abonnemangs- eller andra \u00e5terkommande int\u00e4ktsmodeller\nErfarenhet fr\u00e5n automotive, marine, industri eller liknande verksamhet\nErfarenhet av digitala produkter och tj\u00e4nster\nErfarenhet av implementation av nya aff\u00e4rsmodeller eller tj\u00e4nstekoncept\n\nUppdraget \u00e4r placerat i Lundby, G\u00f6teborg och inneb\u00e4r n\u00e4ra samarbete med flera funktioner och stakeholders i en internationell milj\u00f6.\nOm Akkodis\nP\u00e5 Akkodis tror vi att man m\u00e5ste g\u00e5 bortom det m\u00f6jliga f\u00f6r att g\u00f6ra det otroliga. N\u00e4r det g\u00e4ller en karri\u00e4r p\u00e5 Akkodis, \u00e4r det du som sitter i f\u00f6rars\u00e4tet. Vi \u00e4r stolta \u00f6ver en kultur av f\u00f6rtroende d\u00e4r du har befogenhet att fatta dina egna beslut och f\u00e5r det st\u00f6d du beh\u00f6ver f\u00f6r att n\u00e5 dina ambitioner. Som konsult \u00e4r du v\u00e5r h\u00f6gsta prioritet och n\u00e4r du beh\u00f6ver oss, finns vi d\u00e4r f\u00f6r dig.\nDin erfarenhetsbank kommer att v\u00e4xa liksom ditt sociala och professionella kontaktn\u00e4t. Som konsult omfattas du av kollektivavtal, f\u00f6rs\u00e4kringar, f\u00f6retagsh\u00e4lsov\u00e5rd, friskv\u00e5rdsbidrag och rabatter p\u00e5 tr\u00e4ningskort. F\u00f6r att vi ska l\u00e4ra av varandra ordnar vi regelbundet med sociala aktiviteter.\nAkkodis levererar en bred bas av tj\u00e4nster och kompetenser inom IT, Engineering och Life Science. V\u00e5ra tj\u00e4nster pr\u00e4glas av snabbhet, enkelhet och kvalitet. Vi \u00e4r ett m\u00e5ngsidigt team av 50,000 ingenj\u00f6rer och digitala experter, verksamma i 30 l\u00e4nder och ser fram emot att ansluta dig till v\u00e5r skara.\nVi hanterar ans\u00f6kningar l\u00f6pande och kan komma att tills\u00e4tta tj\u00e4nsten f\u00f6re sista ans\u00f6kningsdag.\nHar du ytterligare fr\u00e5gor g\u00e4llande tj\u00e4nsten tveka inte att h\u00f6ra av dig till ansvarig konsultchef Alisha p\u00e5 alisha.milikic@akkodisgroup.com.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ullevigatan 19","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.706437634643,"longitude":11.984111337088},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Akkodis Sweden AB","postcode":"41140","positions":1,"profession":"Projektledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.akkodis.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Alisha Milikic","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Akkodis","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":1,"ai_vendor_counts":{"other":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Alisha.Milikic@akkodisgroup.com","images":[],"published_at":"2026-09-22T10:26:03+00:00","expires_at":"2026-10-02T23:59:59+00:00","created_at":"2026-09-23T04:08:47+00:00","updated_at":"2026-09-27T03:11:39+00:00"}}