{"data":{"id":161925,"slug":"carstedts-soker-en-engagerad-kundmottagareserviceradgivare","type":"job","title":"CARSTEDTS is Seeking an Engaged Customer Service Representative\/Service Advisor","description":"CARSTEDTS is looking for a customer service representative\/service advisor in Ume\u00e5\n\nThings are happening at Carstedts right now. We have recently become a BYD dealer\u2014the world's largest manufacturer of rechargeable vehicles\u2014and are embarking on a strong growth journey. That's why we need to expand our team with more engaged employees who want to help shape the future of the automotive business.\n\nYour Responsibilities\n\nAs a customer service representative\/service advisor, you will have several key roles handling administrative work at an automotive service center and serve as the face of the workshop to our customers. Administrative tasks include managing orders and invoices, scheduling workflows, and placing orders on behalf of customers. We also place great emphasis on maintaining high service levels for our customers via phone, and we work with a focus on providing our customers with maximum accessibility.\n\nTasks\n- Receive customers and communicate about their vehicle needs (service, repair, etc.)\n- Schedule appointments, provide cost estimates, and follow up on work with the customer during and after the workshop visit\n- Handle warranties, complaints, and insurance matters when needed\n- Invoicing and work follow-up\n- Proactive marketing\n- Customer satisfaction follow-up\n\nQualifications\n- Experience working as a service advisor or similar role in the automotive\/workshop field is a merit\n- Interest and understanding of vehicle service and repair\n- Strong administrative abilities and experience with computer work and documentation\n- Excellent communication skills, both verbal and written\n- Service-oriented, organized, and solution-focused\n- Class B driver's license\n\nAbout Carstedts Bil\n\nCarstedts Bil is a family-owned company since 1956 and is a fully authorized dealer and service center for BYD, Ford, and Mitsubishi in \u00d6rnsk\u00f6ldsvik and Ume\u00e5. Our ambition is to always offer professional, personal, and complete assistance with vehicle ownership. We offer car sales, service centers, accessories sales, and a complete car damage center. Together, we are 105 employees who work daily to achieve our goal of delivering the highest possible service to our customers.\n\nHow to Apply\n\nThis is a permanent full-time position with immediate employment. We conduct ongoing selection and interviews and therefore request that you submit your application as soon as possible. Email your CV and cover letter to platsansokan@carstedts.se and mark your email with KUNDMOTTAGARE.\n\nTo ensure a safe and secure work environment, we conduct alcohol and drug testing in connection with new hires.","language":"sv","is_translated":true,"title_original":"CARSTEDTS s\u00f6ker en engagerad kundmottagare\/servicer\u00e5dgivare","description_original":"CARSTEDTS s\u00f6ker kundmottagare\/servicer\u00e5dgivare i Ume\u00e5\nHos oss p\u00e5 Carstedts h\u00e4nder det mycket sp\u00e4nnande just nu. Vi har nyligen blivit \u00e5terf\u00f6rs\u00e4ljare av BYD, v\u00e4rldens st\u00f6rsta tillverkare av laddbara fordon, och st\u00e5r inf\u00f6r en stark tillv\u00e4xtresa. D\u00e4rf\u00f6r beh\u00f6ver vi nu ut\u00f6ka v\u00e5rt team med fler engagerade medarbetare som vill vara med och forma framtidens bilaff\u00e4r. \nDina arbetsuppgifter\n Som kundmottagare\/servicer\u00e5dgivare har du flera ansvarsroller g\u00e4llande administrativa arbetet i en bilverkstad samt \u00e4r du ansiktet ut\u00e5t mot verkstadens kunder. Det administrativa arbetet kan inneb\u00e4ra sk\u00f6tsel av order och fakturor, planering av arbetsg\u00e5ng samt best\u00e4llningar f\u00f6r kunders v\u00e4gnar. Vi l\u00e4gger \u00e4ven stor vikt vid att h\u00e5lla h\u00f6g serviceniv\u00e5 f\u00f6r v\u00e5ra kunder via telefon, och vi arbetar fokuserat med att ge v\u00e5ra kunder h\u00f6gsta m\u00f6jliga tillg\u00e4nglighet.\n \n Arbetsuppgifter\nTa emot kunder och ha en kommunikation kring deras bilbehov (service, reparation etc.)\nBoka tider, l\u00e4mna kostnadsf\u00f6rslag och f\u00f6lja upp arbete med kunden under och efter verkstadsbes\u00f6ket\nHantera garantier, reklamationer och f\u00f6rs\u00e4krings\u00e4renden vid behov\nFakturering och uppf\u00f6ljning av arbete\nProaktiv marknadsf\u00f6ring\nKundn\u00f6jdhets uppf\u00f6ljning \n\n \nKvalifikationer\nErfarenhet fr\u00e5n arbete som servicer\u00e5dgivare eller liknande roll inom bil\/verkstad \u00e4r meriterande\nIntresse och f\u00f6rst\u00e5else f\u00f6r fordonsservice och reparation\nGod administrativ f\u00f6rm\u00e5ga och vana vid datorarbete och dokumentation\nMycket god kommunikationsf\u00f6rm\u00e5ga, b\u00e5de i tal och skrift\nServiceinriktad, strukturerad och l\u00f6sningsfokuserad\nK\u00f6rkort klass B\n\n \nCarstedts Bil \u00e4r ett familje\u00e4gt f\u00f6retag sedan 1956 och \u00e4r en fullauktoriserad \u00e5terf\u00f6rs\u00e4ljare och verkstad f\u00f6r BYD, Ford och Mitsubishi i \u00d6rnsk\u00f6ldsvik och Ume\u00e5. V\u00e5r ambition \u00e4r att alltid kunna erbjuda en professionell, personlig och komplett hj\u00e4lp med bil\u00e4gande. Vi erbjuder bilf\u00f6rs\u00e4ljning, verkst\u00e4der, tillbeh\u00f6rsf\u00f6rs\u00e4ljning och ett komplett bilskadecentrum. Tillsammans \u00e4r vi 105 medarbetare som dagligen str\u00e4var efter ambitionen att leverera h\u00f6gsta m\u00f6jliga service till v\u00e5ra kunder. \nS\u00e5 ans\u00f6ker du\nDetta \u00e4r en tillsvidare heltidstj\u00e4nst med omg\u00e5ende anst\u00e4llning. Vi g\u00f6r l\u00f6pande urval samt intervjuer och \u00f6nskar d\u00e4rf\u00f6r f\u00e5 din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. Mejla ditt CV och personliga brev till platsansokan@carstedts.se och m\u00e4rk ditt mejl med KUNDMOTTAGARE.\nF\u00f6r att s\u00e4kerst\u00e4lla en trygg och s\u00e4ker arbetsmilj\u00f6 genomf\u00f6r vi alkohol- och drogtest i samband med nyanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"\u00d6VERSTEV\u00c4GEN 1","full_address":null,"city":"UME\u00c5","country":"SE","latitude":63.886267130291,"longitude":20.280460294587},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"CARSTEDTS BIL AKTIEBOLAG","postcode":"90620","positions":1,"profession":"Kundmottagare\/Arbetsledare bilverkstad","salary_type":"Fast och r\u00f6rlig l\u00f6n","employer_url":"www.carstedts.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Carstedts Bil AB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"platsansokan@carstedts.se","images":[],"published_at":"2026-08-19T10:15:00+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-08-20T02:50:05+00:00","updated_at":"2026-08-20T03:35:25+00:00"}}