{"data":{"id":221475,"slug":"chef-affarsstod-forsakring","type":"job","title":"Head of Business Support Insurance","description":"LF V\u00e4sternorrland is embarking on an exciting growth journey. To further strengthen customer experience, we are now taking the next step and building a new department within Business Support Insurance \u2013 an important investment to create increased value for our customers and contribute to the company's continued development.\n\nAbout the Role\n\nAs Head of Business Support Insurance, you will have a central role in building and leading our new business support function. The department has a clear purpose: to strengthen customer experience both internally and externally through clear working methods, efficient processes, and close collaboration with the business. In this role, you are responsible for creating structure, developing processes, and ensuring working methods that contribute to the company's growth journey. You will lead a team of 6 people in a transformation toward a modern organization, where digitalization and automation are important tools for creating quality, efficiency, and increased value for customers.\n\nYour Assignment:\n\nLead and develop the business support group with clear direction, shared goals, and focus on customer value, business acumen, and value creation.\nCollaborate closely with other parts of the business to develop solutions that hold together the entire customer journey, from internal support and efficient working methods to improved customer interactions.\nDevelop working methods and processes that strengthen customer experience both internally and externally.\nCreate conditions for the group to identify customer needs, recognize business opportunities, and contribute to increased sales through relevant and value-creating solutions.\nDrive improvement work supported by digitalization, AI, and automation to create quality and efficiency.\nEnsure structure, clarity, and responsibility distribution in workflows and routines.\nBuild engagement, participation, and development power within the team.\n\nWith us, you will have an important role in an organization that is developing and moving forward. You will have the opportunity to influence how work is shaped, develop your leadership, and contribute alongside engaged colleagues in an environment where innovative thinking, initiative, and collaboration are valued.\n\nYou have a strong customer and business perspective and understand how internal working methods can strengthen the customer's total experience and create value for both customer and business.\nYou have management experience, preferably within business support\/administration.\nYou are structured, systematic, and solution-focused with an interest in building and developing efficient processes.\nYou thrive in change and want to be at the forefront of digitalization, AI, and automation.\nYou are communicative, inspiring, and have the ability to create engagement and momentum.\nYou have academic education or equivalent experience.\n\nDoes this sound interesting? We would like to get to know you better.\n\nIf you have questions, please feel free to contact us: The recruiting manager is Jeanette Jonsson, Marketing Manager Insurance, Jeanette.Jonsson@lfy.se. The union representative in this recruitment is Andreas Westin, Andreas.Westin@lfy.se\n\nOur Recruitment Process\nYou apply by attaching your CV and a personal letter.\nPrior to employment, we conduct background checks adapted to the role's requirements and responsibilities.\n\nWelcome to submit your application!\n\nWelcome to LF V\u00e4sternorrland - we are a local customer-owned company. Here you become part of a strong positive force in our local community where you can develop both professionally and as a person.\n\nOur philosophy is simple - we are owned by our customers and we want to be close to them and understand their needs. We offer financial security solutions with services in banking, pensions, insurance, and property brokerage under one roof. Our offices are located in Sundsvall, H\u00e4rn\u00f6sand, Kramfors, Sollefte\u00e5, and \u00d6rnsk\u00f6ldsvik, and we have approximately 140 employees. Our vision is to create a simpler and more secure everyday life, close to people and businesses in V\u00e4sternorrland. Together with our colleagues in the other 22 regional insurance companies, we form a nationwide group of companies with one of Sweden's strongest brands.\n\nOur daily work is characterized by collaboration, community, and joy. But there is something else that permeates how we think and act. Because we are owned by our customers, we never have short-term profit interests; instead, we always have our customers' long-term best interests as our sole goal. We truly believe in what we do and care that you, as our employee, thrive and develop. Here you have access to all the resources you can expect from an innovative and thoughtful employer. Additionally, you get to work daily to make a difference for people in V\u00e4sternorrland and for our local community! Do you want to be one of us? Then you come to a company that has its heart with its customers and a strong commitment to offering the market's best comprehensive solutions! As an employee with us, you have the opportunity to grow in an inclusive and business-oriented culture. Our roots go far back in time, but our focus is forward.","language":"sv","is_translated":true,"title_original":"Chef Aff\u00e4rsst\u00f6d F\u00f6rs\u00e4kring","description_original":"LF V\u00e4sternorrland st\u00e5r inf\u00f6r en sp\u00e4nnande tillv\u00e4xtresa. F\u00f6r att st\u00e4rka kundupplevelsen ytterligare tar vi nu n\u00e4sta steg och bygger upp en ny grupp inom Aff\u00e4rsst\u00f6d F\u00f6rs\u00e4kring \u2013 en viktig satsning f\u00f6r att skapa \u00f6kat v\u00e4rde f\u00f6r v\u00e5ra kunder och bidra till bolagets fortsatta utveckling.\n\nOm rollen\n\nSom chef Aff\u00e4rsst\u00f6d F\u00f6rs\u00e4kring f\u00e5r du en central roll i att bygga upp och leda v\u00e5r nya aff\u00e4rsst\u00f6dsfunktion. Avdelningen har ett tydligt syfte: att st\u00e4rka kundupplevelsen b\u00e5de internt och externt genom tydliga arbetss\u00e4tt, effektiva processer och ett n\u00e4ra samarbete med verksamheten. I rollen ansvarar du f\u00f6r att skapa struktur, utveckla processer och s\u00e4kerst\u00e4lla arbetss\u00e4tt som bidrar till bolagets tillv\u00e4xtresa. Du leder ett team p\u00e5 6 personer i en f\u00f6r\u00e4ndringsresa mot en modern organisation, d\u00e4r digitalisering och automation \u00e4r viktiga verktyg f\u00f6r att skapa kvalitet, effektivitet och \u00f6kat v\u00e4rde f\u00f6r kund.\n\nDitt uppdrag: \n\nLeda och utveckla aff\u00e4rsst\u00f6dsgruppen med tydlig riktning, gemensamma m\u00e5l och fokus p\u00e5 kundnytta, aff\u00e4rsm\u00e4ssighet och v\u00e4rdeskapande.\nSamverka n\u00e4ra med andra delar av verksamheten f\u00f6r att utveckla l\u00f6sningar som h\u00e5ller ihop hela kundresan, fr\u00e5n internt st\u00f6d och effektiva arbetss\u00e4tt till ett b\u00e4ttre kundm\u00f6te.\nUtveckla arbetss\u00e4tt och processer som st\u00e4rker kundupplevelsen b\u00e5de internt och externt.\nSkapa f\u00f6ruts\u00e4ttningar f\u00f6r att gruppen ska kunna f\u00e5nga kundbehov, se aff\u00e4rsm\u00f6jligheter och bidra till merf\u00f6rs\u00e4ljning genom relevanta och v\u00e4rdeskapande l\u00f6sningar.\nDriva f\u00f6rb\u00e4ttringsarbete med st\u00f6d av digitalisering, AI och automatisering f\u00f6r att skapa kvalitet och effektivitet.\nS\u00e4kerst\u00e4lla struktur, tydlighet och ansvarsf\u00f6rdelning i arbetsfl\u00f6den och rutiner.\nSkapa engagemang, delaktighet och utvecklingskraft i teamet\n\n\nHos oss f\u00e5r du en viktig roll i en organisation som \u00e4r under utveckling och satsar fram\u00e5t. Du f\u00e5r vara med och p\u00e5verka hur arbetet formas, utvecklas i ditt ledarskap och bidra tillsammans med engagerade kollegor i en milj\u00f6 d\u00e4r nyt\u00e4nkande, initiativ och samarbete v\u00e4rdes\u00e4tts.\n\nDu har ett starkt kund- och aff\u00e4rsperspektiv och f\u00f6rst\u00e5r hur interna arbetss\u00e4tt kan st\u00e4rka kundens totala upplevelse och skapa v\u00e4rde f\u00f6r b\u00e5de kund och verksamhet.\nDu har chefserfarenhet, g\u00e4rna inom aff\u00e4rsst\u00f6d\/administration.\nDu \u00e4r strukturerad, systematisk och l\u00f6sningsfokuserad med intresse f\u00f6r att bygga och utveckla effektiva processer.\nDu trivs i f\u00f6r\u00e4ndring och vill ligga i framkant inom digitalisering, AI och automatisering.\nDu \u00e4r kommunikativ, inspirerande och har f\u00f6rm\u00e5ga att skapa engagemang och framdrift.\nDu har akademisk utbildning eller motsvarande erfarenhet.\n\n\nL\u00e5ter det intressant? D\u00e5 vill vi g\u00e4rna l\u00e4ra k\u00e4nna dig b\u00e4ttre. \n\nHar du fr\u00e5gor \u00e4r du varmt v\u00e4lkommen att kontakta oss:Rekryterande chef \u00e4r Jeanette Jonsson, Marknadschef F\u00f6rs\u00e4kring, Jeanette.Jonsson@lfy.seFacklig representant i denna rekrytering \u00e4r Andreas Westin, Andreas.Westin@lfy.se\n\nV\u00e5r rekryteringsprocessDu ans\u00f6ker genom att bifoga CV och personligt brev.Inf\u00f6r anst\u00e4llning genomf\u00f6r vi bakgrundskontroller anpassade efter rollens krav och ansvar.\n\nV\u00e4lkommen med din ans\u00f6kan!\n\nV\u00e4lkommen till LF V\u00e4sternorrland - vi \u00e4r ett lokalt kund\u00e4gt bolag. H\u00e4r blir du en del av en stark positiv kraft i v\u00e5rt lokalsamh\u00e4lle d\u00e4r du f\u00e5r utvecklas b\u00e5de inom ditt yrke och som m\u00e4nniska.\n\nV\u00e5r filosofi \u00e4r enkel - vi \u00e4gs av v\u00e5ra kunder och vi vill finnas n\u00e4ra dem och f\u00f6rst\u00e5 deras behov. Vi erbjuder ekonomiska trygghetsl\u00f6sningar med tj\u00e4nster kring bank, pension, f\u00f6rs\u00e4kring och fastighetsf\u00f6rmedling under ett och samma tak. V\u00e5ra kontor finns i Sundsvall, H\u00e4rn\u00f6sand, Kramfors, Sollefte\u00e5 och \u00d6rnsk\u00f6ldsvik och vi \u00e4r ca 140 medarbetare. V\u00e5r vision \u00e4r att skapa en enklare och tryggare vardag, n\u00e4ra m\u00e4nniskor och f\u00f6retag i V\u00e4sternorrland. Tillsammans med v\u00e5ra kollegor i de \u00f6vriga 22 l\u00e4nsf\u00f6rs\u00e4kringsbolagen bildar vi en rikst\u00e4ckande bolagsgrupp med ett av Sveriges starkaste varum\u00e4rken.\n\nV\u00e5r vardag pr\u00e4glas av samarbete, gemenskap och gl\u00e4dje. Men det finns ocks\u00e5 n\u00e5got annat som genomsyrar hur vi t\u00e4nker och agerar. Eftersom vi \u00e4gs av v\u00e5ra kunder har vi aldrig n\u00e5gra kortsiktiga vinstintressen, utan har alltid v\u00e5ra kunders l\u00e5ngsiktiga b\u00e4sta som enda m\u00e5l. Vi tror helt enkelt p\u00e5 det vi g\u00f6r och \u00e4r m\u00e5na om att du som jobbar hos oss ska trivas och utvecklas. H\u00e4r f\u00e5r du tillg\u00e5ng till alla resurser som du kan f\u00f6rv\u00e4nta dig av en nyt\u00e4nkande och omt\u00e4nksam arbetsgivare. Dessutom f\u00e5r du dagligen jobba med att g\u00f6ra skillnad f\u00f6r V\u00e4sternorrl\u00e4nningar och f\u00f6r v\u00e5rt lokalsamh\u00e4lle! Vill du bli en av oss? D\u00e5 kommer du till ett bolag som har hj\u00e4rtat hos sina kunder och en stark str\u00e4van efter att erbjuda marknadens b\u00e4sta helhetsl\u00f6sningar! Som medarbetare hos oss f\u00e5r du m\u00f6jlighet att v\u00e4xa i en inkluderande och aff\u00e4rsorienterad kultur. V\u00e5ra r\u00f6tter g\u00e5r l\u00e5ngt tillbaka i tiden men v\u00e5rt fokus \u00e4r fram\u00e5t.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Sundsvall","country":"SE","latitude":62.390812,"longitude":17.306927},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"Tills vidare","employer":"L\u00e4nsf\u00f6rs\u00e4kringar V\u00e4sternorrland","postcode":"99999","positions":1,"profession":"F\u00f6rs\u00e4kringsspecialist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"LF V\u00e4sternorrland","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jeanette.jonsson@lfy.sefacklig","images":[],"published_at":"2026-09-18T16:35:21+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-19T03:24:24+00:00","updated_at":"2026-09-19T03:45:12+00:00"}}