{"data":{"id":183912,"slug":"chef-it-tjanster","type":"job","title":"Head of IT Services","description":"About Connecting Stockholm\n\nAs operators of the Stockholm subway, we run an essential public service where safety, accessibility, and punctuality are paramount. We combine experience and innovation to create a subway that is secure today and sustainable for the future.\n\nOur mission is about more than traffic \u2013 it's about people, responsibility, and trust. Every day we meet hundreds of thousands of passengers, and through warm, respectful, and professional service, we create a travel experience where everyone feels welcome and safe. At our organization, culture is an integral part of our mission. We believe in the power of collaboration, in relationships built on trust, and in leadership characterized by professionalism, heart, and commitment.\n\n \n\nWe are driven by development \u2013 both of our operations and our employees. With us, you'll have the opportunity to grow, make an impact, and help shape the future of public transportation \u2013 together with us.\r\n\r\n1 position(s). \r\n\r\n\nAbout the Role\nAs Head of IT Services, you will be responsible for governance, monitoring, and development of outsourced IT services within operations, infrastructure, support, and service delivery. This role is critical to ensuring that our IT environment supports both our daily operations and long-term goals. You will lead employees in this area and be responsible for developing IT operations, infrastructure, support, and service delivery. The role also involves close collaboration with the business and external vendors to ensure high quality, strong delivery capability, and continuous improvement of our IT services. You report to the Head of IT and Digitalization.\n\nKey Responsibilities\nEnsure a stable, secure, and accessible IT environment including workplace, network, server, and platform services.\nMaintain high quality within support, telephony, and user-facing IT services.\nManage vendor relationships, handle contracts, and monitor SLAs. Primary contact person with our infrastructure and operations partner.\nLead, develop, and monitor employees while creating favorable conditions for performance, skill development, and work environment.\nPlan, prioritize, and follow up on work within the IT services area.\nEnsure compliance with laws, agreements, internal processes, and security requirements.\nManage and follow up on incidents, problems, and risks within IT operations.\nDevelop and maintain processes, methods, and standards for IT services with support from established frameworks such as ITIL.\nParticipate in on-call organization and maintain readiness according to established procedures.\n\nQualifications\nWe are looking for someone with higher education or vocational training in computer science, data science, information technology, or another relevant field, or equivalent experience. You have several years of experience working within IT services and combine technical understanding with clear and engaging leadership.\n\nYou also have:\nExperience with IT operations, infrastructure, and service delivery.\nExperience with vendor management, outsourcing agreements, and SLA monitoring.\nExperience with IT workplace services and support.\nExperience with people management and leadership responsibility.\nExperience working with ITIL or equivalent frameworks.\nFlexible and very strong knowledge of Swedish and English, both spoken and written.\nStrong ability to drive change, create structure, and develop efficient work methods.\n\nAs a person, you are responsible, solution-oriented, and confident in your leadership. You have good collaboration skills, build trusting relationships, and are motivated by developing both people and operations.\n\nMeritorious Qualifications\nExperience from essential public services, operations with high availability requirements, or security-critical environments is considered advantageous. Experience with larger outsourcing deliveries and complex IT environments is also beneficial.\n\nOther Information\nEmployment Type: Permanent employment with 6-month probationary period\nScope: Full-time 100%\nStart Date: By agreement\nLocation: Stockholm, Alstr\u00f6mergatan\nThe position is covered by a collective bargaining agreement and offers several benefits such as SL card, wellness allowance, lunch benefits, and discounted insurance\n\n\nAbout the Recruitment Process\nWe use competency-based recruitment and strive for a fair and inclusive process. As part of the selection, we may use screening questions and tests to ensure objective assessment of skills and potential. Prior to employment, we conduct reference checks, alcohol and drug testing, and background checks.\nEmployment Type: Permanent employment.","language":"sv","is_translated":true,"title_original":"Chef IT-tj\u00e4nster ","description_original":"Om Connecting Stockholm\n\nSom ansvariga f\u00f6r Stockholms tunnelbana driver vi en samh\u00e4llsb\u00e4rande verksamhet d\u00e4r s\u00e4kerhet, tillg\u00e4nglighet och punktlighet st\u00e5r i centrum. Vi kombinerar erfarenhet och nyt\u00e4nkande f\u00f6r att skapa en tunnelbana som \u00e4r trygg idag och h\u00e5llbar f\u00f6r framtiden.\n\nV\u00e5rt uppdrag handlar om mer \u00e4n trafik \u2013 det handlar om m\u00e4nniskor, ansvar och tillit. Varje dag m\u00f6ter vi hundratusentals resen\u00e4rer, och genom ett varmt, respektfullt och professionellt bem\u00f6tande skapar vi en reseupplevelse d\u00e4r alla k\u00e4nner sig varmt v\u00e4lkomna och trygga. Hos oss \u00e4r kulturen en viktig del av uppdraget. Vi tror p\u00e5 samarbetets kraft, p\u00e5 relationer som bygger f\u00f6rtroende och p\u00e5 ett ledarskap som pr\u00e4glas av professionalism, hj\u00e4rta och engagemang.\n\n \n\nVi drivs av utveckling \u2013 b\u00e5de av v\u00e5r verksamhet och v\u00e5ra medarbetare. Hos oss f\u00e5r du m\u00f6jlighet att v\u00e4xa, p\u00e5verka och vara med och forma framtidens kollektivtrafik \u2013 tillsammans med oss.\r\n\r\n1 plats(er). \r\n\r\n\nOm rollen\nSom Chef IT-tj\u00e4nster ansvarar f\u00f6r styrning, uppf\u00f6ljning och utveckling av outsourcade IT-tj\u00e4nster inom drift, infrastruktur, support och tj\u00e4nsteleverans. Rollen har en central betydelse f\u00f6r att s\u00e4kerst\u00e4lla att v\u00e5r IT-milj\u00f6 st\u00f6djer verksamhetens dagliga drift och l\u00e5ngsiktiga m\u00e5l.Du leder medarbetare inom omr\u00e5det och ansvarar f\u00f6r utvecklingen av IT-drift, infrastruktur, support och tj\u00e4nsteleverans. Rollen inneb\u00e4r ocks\u00e5 ett n\u00e4ra samarbete med verksamheten och externa leverant\u00f6rer f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kvalitet, god leveransf\u00f6rm\u00e5ga och kontinuerlig f\u00f6rb\u00e4ttring av v\u00e5ra IT-tj\u00e4nster. Du rapporterar till Chef IT och digitalisering.\nHuvudsakliga arbetsuppgifter\nAnsvara f\u00f6r en stabil, s\u00e4ker och tillg\u00e4nglig IT-milj\u00f6 inklusive arbetsplats, n\u00e4tverk, server- och plattformstj\u00e4nster.\nS\u00e4kerst\u00e4lla h\u00f6g kvalitet inom support, telefoni och anv\u00e4ndarn\u00e4ra IT-tj\u00e4nster.\nAnsvara f\u00f6r leverant\u00f6rsstyrning, avtalshantering och uppf\u00f6ljning av SLA:er. Huvudsaklig kontaktperson med v\u00e5ran infrastruktur- och driftpartner.\nLeda, utveckla och f\u00f6lja upp medarbetare samt skapa goda f\u00f6ruts\u00e4ttningar f\u00f6r prestation, kompetensutveckling och arbetsmilj\u00f6.\nPlanera, prioritera och f\u00f6lja upp arbetet inom IT-tj\u00e4nsteomr\u00e5de.\nS\u00e4kerst\u00e4lla efterlevnad av lagar, avtal, interna processer och s\u00e4kerhetskrav.\nHantera och f\u00f6lja upp incidenter, problem och risker inom IT-driften.\nUtveckla och f\u00f6rvalta processer, arbetss\u00e4tt och standarder f\u00f6r IT-tj\u00e4nster med st\u00f6d av etablerade ramverk s\u00e5som ITIL.\nDelta i beredskapsorganisation och inneha beredskap enligt fastst\u00e4llda rutiner.\n\nKvalifikationer\nVi s\u00f6ker dig som har h\u00f6gskoleutbildning eller yrkesutbildning inom systemvetenskap, datavetenskap, informationsteknik eller annan relevant utbildning alternativt motsvarande erfarenhet. Du har flera \u00e5rs erfarenhet av arbete inom IT-tj\u00e4nster och kombinerar teknisk f\u00f6rst\u00e5else med ett tydligt och engagerande ledarskap.\nDu har \u00e4ven\nErfarenhet av IT-drift, infrastruktur och tj\u00e4nsteleverans.\nErfarenhet av leverant\u00f6rsstyrning, outsourcingavtal och uppf\u00f6ljning av SLA.\nErfarenhet av IT arbetsplatstj\u00e4nster och support.\nErfarenhet av ledarskap med personalansvar.\nErfarenhet av arbete enligt ITIL eller motsvarande ramverk.\nMycket goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\nGod f\u00f6rm\u00e5ga att driva f\u00f6r\u00e4ndring, skapa struktur och utveckla effektiva arbetss\u00e4tt.\n\nSom person \u00e4r du ansvarstagande, l\u00f6sningsorienterad och trygg i ditt ledarskap. Du har god samarbetsf\u00f6rm\u00e5ga, bygger f\u00f6rtroendefulla relationer och motiveras av att utveckla b\u00e5de m\u00e4nniskor och verksamhet.\nMeriterande kvalifikationer\nErfarenhet fr\u00e5n samh\u00e4llsviktig verksamhet, verksamheter med h\u00f6ga krav p\u00e5 tillg\u00e4nglighet eller s\u00e4kerhetskritiska milj\u00f6er ses som meriterande. Erfarenhet av st\u00f6rre outsourcingleveranser och komplexa IT-milj\u00f6er \u00e4r ocks\u00e5 en f\u00f6rdel.\n\u00a0\u00d6vrigt\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning\nOmfattning: Heltid 100 %\nStartdatum: Enligt \u00f6verenskommelse\nPlacering: Stockholm, Alstr\u00f6mergatan\nAnst\u00e4llningen omfattas av kollektivavtal och erbjuder flera f\u00f6rm\u00e5ner som till exempel SL-kort, friskv\u00e5rdsbidrag, lunchf\u00f6rm\u00e5n och rabatterade f\u00f6rs\u00e4kringar\n\n\nOm rekryteringsprocessen\nVi till\u00e4mpar kompetensbaserad rekrytering och str\u00e4var efter en r\u00e4ttvis och inkluderande process. Som en del av urvalet kan vi anv\u00e4nda urvalsfr\u00e5gor och tester f\u00f6r att s\u00e4kerst\u00e4lla en objektiv bed\u00f6mning av kompetens och potential. Inf\u00f6r anst\u00e4llning genomf\u00f6rs referenstagning, alkohol- och drogtest samt bakgrundskontroll.\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stockholm","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336193405703,"longitude":18.028721514281},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Connecting Stockholm AB","postcode":"11247","positions":1,"profession":"Driftledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Isabe   Paymandar","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Connecting Stockholm","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"isabel.paymandar@connectingstockholm.se","images":[],"published_at":"2026-09-02T13:20:02+00:00","expires_at":"2026-09-22T23:59:59+00:00","created_at":"2026-09-03T03:17:38+00:00","updated_at":"2026-09-03T04:01:00+00:00"}}