{"data":{"id":164873,"slug":"cloudkunnig-technical-account-manager-2","type":"job","title":"Cloud-Savvy Technical Account Manager","description":"We are specialists in staffing and consulting services within IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nAs a candidate, we are your trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right role for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable provider that can quickly match the right expertise with the right needs. In addition to our strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.\nCollaboration and quality define everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreements with Unionen.\nDo you want to be the key person who builds long-term customer relationships and helps companies maximize the value of their IT solutions? Eccera is now seeking a Technical Account Manager (TAM) for our customer in Stockholm. The customer is an operations company with approximately 150 customers that needs to strengthen its team with a cloud-savvy TAM who wants to work hands-on technically.\nAs a consultant at Eccera, you get a secure employment and gain valuable work experience on assignments with our customers. Your consultant manager will support your development as you continuously expand your experience and knowledge. An excellent opportunity to build a career.\n\nYour Responsibilities\nCustomer Relations\nServe as the primary technical contact person for selected strategic customers.\nBuild and maintain long-term relationships at both technical and business levels.\nAct as the customer's advocate internally and ensure their needs are prioritized.\n\nTechnical Responsibility\nConduct regular technical reviews, health checks, and follow-ups.\nAdvise customers on best practices to optimize their use of our solutions.\nSupport implementations, integrations, and change projects.\nHandle escalations and coordinate incident management with internal support and development teams.\n\nStrategic Responsibility\nIdentify improvement and development opportunities with the customer.\nContribute to the customer's long-term IT strategy through advice and solution proposals.\nWork closely with the sales organization to identify new business opportunities.\nContribute to product development by conveying customer feedback to internal teams.\n\nReporting & Follow-up\nDocument activities and deliver reports to customers and internal stakeholders.\nEnsure that SLAs and KPIs are met.\nLead customer meetings and QBRs (Quarterly Business Reviews).\n\nYour Profile\nTechnical Qualifications\nDeep understanding of IT infrastructure, networking, and security solutions.\nDeep knowledge and experience with M365, Intune, and Azure.\nKnowledge of data protection and compliance (e.g., GDPR, ISO27001).\nFamiliarity with ITIL processes (Incident, Problem, Change, Service Request).\nAbility to quickly learn new technologies and solutions.\n\nExperience\n3\u20135 years of experience in a customer-facing technical role (e.g., TAM, IT consultant, Pre-Sales, Service Manager).\nDocumented experience working with enterprise customers in the IT industry.\nExperience in project management or major implementations is a plus.\nAbility to present technically complex solutions in a simple and business-oriented manner.\n\nPersonal Qualities\nStrong ability to build relationships and establish trust.\nCommunicative and pedagogical \u2013 can adapt your message to your audience.\nStructured, organized, and experienced in managing multiple parallel assignments.\nProactive and solution-oriented, with a focus on customer value.\nBusiness-minded and results-oriented, without losing sight of long-term relationships.\n\nFormal Requirements\nRelevant higher education in IT, computer science, systems science, or equivalent work experience.\nFluent Swedish and English, both written and spoken.\nDriver's license may be required depending on customer responsibilities.\n\nMerits\nCertifications in cloud platforms (e.g., Microsoft Azure Administrator\/Architect, AWS Solutions Architect, GCP Professional).\nITIL v3\/v4 Foundation or higher.\nExperience with Autotask, KaseyaOne, ServiceNow, Jira, or similar tools.\nProject management certifications (PMP, PRINCE2, SAFe).\n\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise with the right assignment as you advance.","language":"sv","is_translated":true,"title_original":"Cloudkunnig Technical Account Manager","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nVill du vara nyckelpersonen som skapar l\u00e5ngsiktiga kundrelationer och hj\u00e4lper f\u00f6retag att maximera v\u00e4rdet av sina IT-l\u00f6sningar? Eccera s\u00f6ker nu en Technical Account Manager (TAM) till v\u00e5r kund i Stockholm. Kunden \u00e4r ett driftbolag med ca 150 kunder\u00a0som beh\u00f6ver st\u00e4rka upp teamet med en Cloudkunnig\u00a0TAM som vill arbeta tekniskt hands on.\nSom konsult p\u00e5 Eccera f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nDina arbetsuppgifter\nKundrelationer\nVara prim\u00e4r teknisk kontaktperson f\u00f6r utvalda strategiska kunder.\nBygga och uppr\u00e4tth\u00e5lla l\u00e5ngsiktiga relationer p\u00e5 b\u00e5de teknisk och aff\u00e4rsm\u00e4ssig niv\u00e5.\nFungera som kundens f\u00f6respr\u00e5kare internt och s\u00e4kerst\u00e4lla att deras behov lyfts fram.\n\nTekniskt ansvar\nGenomf\u00f6ra regelbundna tekniska genomg\u00e5ngar, \u201chealth checks\u201d och uppf\u00f6ljningar.\nR\u00e5dgiva kunder kring b\u00e4sta praxis f\u00f6r att optimera anv\u00e4ndningen av v\u00e5ra l\u00f6sningar.\nSt\u00f6dja vid implementationer, integrationer och f\u00f6r\u00e4ndringsprojekt.\nHantera eskaleringar och koordinera incidenthantering tillsammans med interna support- och utvecklingsteam.\n\nStrategiskt ansvar\nIdentifiera f\u00f6rb\u00e4ttrings- och utvecklingsm\u00f6jligheter hos kunden.\nBidra till kundens l\u00e5ngsiktiga IT-strategi genom r\u00e5dgivning och l\u00f6sningsf\u00f6rslag.\nSamarbeta n\u00e4ra s\u00e4ljorganisationen f\u00f6r att identifiera nya aff\u00e4rsm\u00f6jligheter.\nBidra till produktutveckling genom att f\u00f6rmedla kundfeedback till interna team.\n\nRapportering & uppf\u00f6ljning\nDokumentera aktiviteter och leverera rapporter till kunder och interna intressenter.\nS\u00e4kerst\u00e4lla att SLA och KPI:er uppfylls.\nDriva kundm\u00f6ten och QBR (Quarterly Business Reviews).\n\nDin profil\nTekniska kvalifikationer\nDjup f\u00f6rst\u00e5else f\u00f6r IT-infrastruktur, n\u00e4tverk och s\u00e4kerhetsl\u00f6sningar.\nDjup kunskap och erfarenhet av M365, Intune och Azure.\nKunskap om dataskydd och compliance (t.ex. GDPR, ISO27001).\nVana vid ITIL-processer (Incident, Problem, Change, Service Request).\nF\u00f6rm\u00e5ga att snabbt s\u00e4tta sig in i nya teknologier och l\u00f6sningar.\n\nErfarenhet\n3\u20135 \u00e5rs erfarenhet i en kundn\u00e4ra teknisk roll (t.ex.\u00a0TAM, IT-konsult, Pre-Sales, Service Manager).\nDokumenterad erfarenhet av att arbeta med f\u00f6retagskunder inom IT-branschen.\nErfarenhet av projektledning eller st\u00f6rre implementationer \u00e4r meriterande.\nF\u00f6rm\u00e5ga att presentera tekniskt komplexa l\u00f6sningar p\u00e5 ett enkelt och aff\u00e4rsm\u00e4ssigt s\u00e4tt.\n\nPersonliga egenskaper\nStark f\u00f6rm\u00e5ga att bygga relationer och skapa f\u00f6rtroende.\nKommunikativ och pedagogisk \u2013 kan anpassa budskap efter m\u00e5lgrupp.\nStrukturerad, organiserad och van vid att driva flera parallella uppdrag.\nProaktiv och l\u00f6sningsorienterad, med fokus p\u00e5 kundnytta.\nAff\u00e4rsm\u00e4ssig och resultatinriktad, utan att tappa fokus p\u00e5 l\u00e5ngsiktiga relationer.\n\nFormella krav\nRelevant h\u00f6gskoleutbildning inom IT, datavetenskap, systemvetenskap eller motsvarande arbetslivserfarenhet.\nFlytande svenska och engelska, b\u00e5de skriftligt och muntligt.\nB-k\u00f6rkort kan kr\u00e4vas beroende p\u00e5 kundansvar.\n\nMeriterande\nCertifieringar inom molnplattformar (t.ex. Microsoft Azure Administrator\/Architect, AWS Solutions Architect, GCP Professional).\nITIL v3\/v4 Foundation eller h\u00f6gre.\nErfarenhet av Autotask, KaseyaOne, ServiceNow, Jira eller liknande verktyg.\nProjektledarcertifieringar (PMP, PRINCE2, SAFe).\n\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.332399940891,"longitude":18.057236866538},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"11120","positions":1,"profession":"Systemadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Hollie Van de Ruit","driving_license":true,"employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159374","owner_email":"Hollie.VandeRuit@eccera.com","images":[],"published_at":"2026-08-20T13:33:10+00:00","expires_at":"2026-09-19T23:59:59+00:00","created_at":"2026-08-21T03:21:39+00:00","updated_at":"2026-08-21T04:01:11+00:00"}}