{"data":{"id":205574,"slug":"collection-advisor","type":"job","title":"Collection Advisor","description":"Do you want to work in a role where service, communication, and problem-solving are in focus? We're now seeking an engaged and organized Collection Advisor who wants to become part of our team. In this role, you'll have significant responsibility as the primary contact for assigned customers and will be responsible for managing cases related to your customers' matters.\nAbout the Role\nAs a personal case handler, you'll have an advisory function toward our customers, and the position requires you to have strong communication and problem-solving skills. The role involves contact with debtors and government agencies in your capacity as a representative. Additionally, you'll take legal collection actions and work to reach settlements with debtors regarding payment plans and similar matters.\nWe're Looking for You:\nHave experience in customer service, administration, or claims handling.\nHave strong analytical skills and make decisions based on clear evidence.\nHave excellent communication skills.\nSpeak Swedish fluently in speech and writing and have good experience with English, both written and spoken.\nAre accustomed to working carefully and systematically and are a natural team player.\n\nMerits:\nIndustry experience is a merit but not a requirement.\nSecondary education is a prerequisite. A focus on economics or equivalent is a merit, as is post-secondary education in economics\/law.\n\nWe Offer:\nGenerous wellness allowance, occupational pension, and health insurance.\nA developing role with the opportunity to grow within Observa.\nParking space adjacent to the workplace.\nA workplace with high ceilings, modern values, and short decision-making processes.\nPermanent employment with a 6-month probationary period.\nThe position starts by mutual agreement.\n\nApply Now\nSubmit your application with CV and cover letter to recruiting manager Johan Ingvarsson at jobb@observa.se with the subject ","language":"sv","is_translated":true,"title_original":"Collection Advisor","description_original":"Vill du arbeta i en roll d\u00e4r service, kommunikation och probleml\u00f6sning st\u00e5r i fokus? Vi s\u00f6ker nu en engagerad och strukturerad Collection Advisor som vill bli en del av v\u00e5rt team. I rollen kommer du f\u00e5 ett stort ansvar d\u00e5 du kommer vara kontaktperson f\u00f6r tilldelade kunder och kommer ansvara f\u00f6r \u00e4rendehanteringen avseende dina kunders \u00e4renden.\nOm rollen\nSom personlig handl\u00e4ggare har du en r\u00e5dgivande funktion j\u00e4mtemot v\u00e5ra kunder och tj\u00e4nsten f\u00f6ruts\u00e4tter att du har goda kommunikativa och probleml\u00f6sande f\u00f6rm\u00e5gor. Tj\u00e4nsten inneb\u00e4r b\u00e5de kontakt med g\u00e4lden\u00e4rer och myndigheter i rollen som ombud. Vidare kommer du i tj\u00e4nsten vidta r\u00e4ttsliga \u00e5tg\u00e4rder inom inkasso samt jobba f\u00f6r att n\u00e5 uppg\u00f6relsen med g\u00e4lden\u00e4rer kring bland annat avbetalningsplaner. \nVi s\u00f6ker dig som:\nHar erfarenhet av kundservice, administration eller kravhantering.\nHar mycket god analytisk f\u00f6rm\u00e5ga och tar beslut baserat p\u00e5 tydliga underlag.\nHar goda kommunikativa f\u00f6rm\u00e5gor.\nTalar svenska flytande i tal och skrift och har goda erfarenheter i engelska, b\u00e5de skriva och tala.\n\u00c4r van att arbeta p\u00e5 ett noggrant och strukturerat s\u00e4tt och \u00e4r en given lagspelare.\n\nMeriterande:\nBranscherfarenhet \u00e4r meriterande men inget krav. \nGymnasial utbildning \u00e4r en f\u00f6ruts\u00e4ttning. Inriktning p\u00e5 ekonomi eller motsvarande \u00e4r meriterande tillika eftergymnasial utbildning inom ekonomi \/juridik.\n\nVi erbjuder:\nGener\u00f6st friskv\u00e5rdsbidrag, tj\u00e4nstepension och sjukv\u00e5rdsf\u00f6rs\u00e4kring.\nEn utvecklande roll och m\u00f6jligheten att v\u00e4xa inom Observa.\nParkeringsplats i angr\u00e4nsning till arbetsplatsen.\nArbetsplats med h\u00f6gt i tak, moderna v\u00e4rderingar och korta beslutsv\u00e4gar.\nTillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning.\nTj\u00e4nsten tilltr\u00e4ds enligt \u00f6verenskommelse.\n\nAns\u00f6k nu\nSkicka in din ans\u00f6kan med CV och personligt brev till rekryterande chef Johan Ingvarsson p\u00e5 jobb@observa.se med \u00e4mne \u201dCollection Advisor\u201d. Intervjuer h\u00e5lls l\u00f6pande, s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"E A Rosengrens gata 19","full_address":null,"city":"V\u00c4STRA FR\u00d6LUNDA","country":"SE","latitude":57.654411461047,"longitude":11.936186318024},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Observa Inkasso & Juridik AB","postcode":"42131","positions":1,"profession":"Inkassohandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"www.observa.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johan Ingvarsson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OBSERVA INKASSO OCH JURIDIK AB","employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jobb@observa.se","images":[],"published_at":"2026-09-10T10:36:25+00:00","expires_at":"2026-10-10T23:59:59+00:00","created_at":"2026-09-11T03:25:36+00:00","updated_at":"2026-09-15T03:14:43+00:00"}}