{"data":{"id":209550,"slug":"customer-care-agent","type":"job","title":"Customer Care Agent","description":"We lead the way to a sustainable working life \u2013 every day\n\nAs a Customer Care Agent, you are the face of the company to our Assist customers and play a crucial role in creating a safe, professional, and positive customer experience. The role is varied and suits you if you are driven by service, problem-solving, and enjoy having many contact points both internally and externally.\nAbout the Role\nAs a Customer Care Agent, you have overall responsibility for daily customer contact and efficient case management. You become a key person who delivers world-class support by answering incoming calls and emails in a professional and service-oriented manner. The work is varied and will handle questions ranging from contracts and invoices to service content, while you also perform troubleshooting and provide basic user support for our digital services.\nTo ensure a high and consistent service level, you work according to established quality procedures, where thorough documentation in the CRM system is essential. Your attentiveness makes it easy for you to identify recurring customer needs, forward improvement suggestions internally, and capture business opportunities in the form of relevant leads. You collaborate closely with other departments to resolve more complex cases quickly and effectively, and you are a team player who actively contributes to a positive work environment and good cooperation within the team.\nAbout Avonova and Assist\nAvonova is one of the Nordic region's largest players in occupational health and is currently present in Sweden, Norway, and Finland. Assist is our service that provides small and medium-sized companies with a customized occupational health solution and an opportunity to consolidate their systematic work environment efforts and HR processes in one place, with digital tools that simplify and streamline daily operations.\nKey responsibilities include:\nAnswer incoming phone calls and emails from customers in a professional and service-oriented manner.\nGuide customers on matters concerning contracts, invoices, service content, and other customer-related issues.\nDocument cases and customer contact in the HubSpot tool.\nCollaborate closely with colleagues and other departments to ensure a seamless and high-quality customer experience\n\nWe believe you:\nHave good communication skills and confidence in handling customer conversations.\nHave the ability to work in a structured manner and at a fast pace.\nHave technical system familiarity and interest in digital tools.\nExperience from customer service or similar support work is a plus.\n\nWe Offer\nA role in a growing organization with clear customer focus.\nColleagues with dedication and a culture characterized by professionalism and collaboration.\nAn introduction that provides confidence in the role and good development opportunities.\n\nApplication\nWe welcome your application. Selection is ongoing.","language":"sv","is_translated":true,"title_original":"Customer Care Agent","description_original":"Vi leder v\u00e4gen till ett h\u00e5llbart arbetsliv \u2013 varje dag\u00a0\n\u00a0\nSom Customer Care Agent \u00e4r du verksamhetens ansikte ut\u00e5t f\u00f6r v\u00e5ra Assistkunder och spelar en avg\u00f6rande roll i att skapa en trygg, professionell och positiv kundupplevelse. Rollen \u00e4r varierad och passar dig som drivs av service, probleml\u00f6sning och som trivs med att ha m\u00e5nga kontaktytor b\u00e5de internt och externt.\nOm rollen\nI rollen som Customer Care Agent har du ett \u00f6vergripande ansvar f\u00f6r den dagliga kundkontakten och en effektiv \u00e4rendehantering. Du blir en nyckelperson som ger support i v\u00e4rldsklass genom att besvara inkommande samtal och e-post p\u00e5 ett professionellt och serviceinriktat s\u00e4tt. Arbetet \u00e4r varierat och kommer hantera fr\u00e5gor som r\u00f6r allt fr\u00e5n avtal och fakturor till tj\u00e4nsteinneh\u00e5ll, samtidigt som du utf\u00f6r fels\u00f6kning och ger grundl\u00e4ggande anv\u00e4ndarst\u00f6d f\u00f6r v\u00e5ra digitala tj\u00e4nster.\nF\u00f6r att garantera en h\u00f6g och j\u00e4mn serviceniv\u00e5 arbetar du efter fastst\u00e4llda kvalitetsrutiner, d\u00e4r noggrann dokumentation i CRM-systemet \u00e4r en sj\u00e4lvklarhet. Din lyh\u00f6rdhet g\u00f6r att du enkelt kan identifiera \u00e5terkommande kundbehov, vidarebefordra f\u00f6rb\u00e4ttringsf\u00f6rslag internt och f\u00e5nga upp aff\u00e4rsm\u00f6jligheter i form av relevanta leads. Du samverkar t\u00e4tt med andra avdelningar f\u00f6r att l\u00f6sa mer komplexa \u00e4renden snabbt och effektivt, och du \u00e4r en lagspelare som aktivt bidrar till en positiv arbetsmilj\u00f6 och ett gott samarbete inom teamet.\nOm Avonova och Assist\nAvonova \u00e4r en av Nordens st\u00f6rsta akt\u00f6rer inom f\u00f6retagsh\u00e4lsa och finns i dagsl\u00e4get i b\u00e5de Sverige, Norge och Finland. Assist \u00e4r v\u00e5r tj\u00e4nst som ger sm\u00e5 och medelstora f\u00f6retag en skr\u00e4ddarsydd l\u00f6sning f\u00f6r f\u00f6retagsh\u00e4lsov\u00e5rd och en m\u00f6jlighet att samla sitt systematiska arbetsmilj\u00f6arbete och HR\u2011processer p\u00e5 ett st\u00e4lle, med digitala verktyg som f\u00f6renklar och effektiviserar vardagen.\nArbetsuppgifter inneb\u00e4r bland annat:\nBesvara inkommande telefonsamtal och e\u2011post fr\u00e5n kunder p\u00e5 ett professionellt och serviceinriktat s\u00e4tt.\nV\u00e4gleda kunder i fr\u00e5gor som r\u00f6r avtal, fakturor, tj\u00e4nsteinneh\u00e5ll och andra kundrelaterade \u00e4renden.\nDokumentera \u00e4renden och kundkontakt i verktyget HubSpot.\nSamverka t\u00e4tt med kollegor och andra avdelningar f\u00f6r att s\u00e4kerst\u00e4lla en s\u00f6ml\u00f6s och h\u00f6gklassig kundupplevelse\n\n\u00a0\nVi tror att du:\nHar en god kommunikativ f\u00f6rm\u00e5ga och trygghet i att hantera kunddialoger.\nHar f\u00f6rm\u00e5gan att arbeta strukturerat och i h\u00f6gt tempo.\nHar en teknisk systemvana och intresse f\u00f6r digitala verktyg.\nErfarenhet fr\u00e5n kundservice eller liknande supportarbete \u00e4r meriterande.\n\n\u00a0\nVi erbjuder\nEn roll i en v\u00e4xande organisation med tydligt kundfokus.\nKollegor med engagemang och en kultur som pr\u00e4glas av professionalism och samarbete.\nEn introduktion som ger trygghet i rollen och goda utvecklingsm\u00f6jligheter.\n\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan. Urval sker l\u00f6pande.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"M\u00f6lndalsv\u00e4gen 95","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.68872357025,"longitude":11.997266961732},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Avonova H\u00e4lsa AB","postcode":"41263","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.avonova.se\/lediga-tjanster.aspx","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Gustav Arneback","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Avonova Solutions","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":0,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"gustav.arneback@avonova.se","images":[],"published_at":"2026-09-14T10:49:16+00:00","expires_at":"2026-10-14T23:59:59+00:00","created_at":"2026-09-15T03:19:35+00:00","updated_at":"2026-09-16T03:12:55+00:00"}}