{"data":{"id":174096,"slug":"customer-care-till-eneas-services-ab-2","type":"job","title":"Customer Care Specialist at Eneas Services AB","description":"Are you a service professional who enjoys strengthening, retaining, and securing the customer journey? Not only that, but you'll play a key role in building long-term relationships with our customers and improving their experience of our services.\nVeni Energy Group is on a growth journey in Sweden, Norway, Finland, Germany, and Spain. The Customer Care role is an incredibly exciting and inspiring position. At the same time as we grow, there is tremendous security. Does it sound interesting to be part of an exciting growth journey over a long period? Then keep reading!\n\nABOUT THE ROLE\nAs a Customer Care Specialist, you're responsible for handling customer inquiries via phone and email, and delivering exceptional service in every interaction. You nurture and strengthen customer relationships through regular follow-up, prevent churn, and drive win-back activities. By analyzing feedback and trends, you contribute to continuous improvements.\nIn your role, you collaborate closely with other departments, use digital customer tools effectively, and work in a structured, thorough, and proactive manner. You have strong inner drive, are self-directed and take initiative, with excellent collaboration skills. You share our core values: customer focus, commitment, and reliability.\n\nTHIS IS YOU\n\u2705 Service-oriented and customer-focused\n\u2705 Solution-oriented and proactive\n\u2705 Ability to handle stress and work under pressure\n\u2705 Strong commitment to delivering exceptional customer service\n\u2705 Experienced with prior experience from the energy industry\n\nWHAT WE GET\nYou are a communicative and self-directed person with strong inner drive. You enjoy taking initiative and have an excellent ability to plan and execute tasks efficiently. With good collaboration skills, you work well both within the team and with other parts of the organization. You are structured, thorough, and have a genuine interest in using digital tools in your work.\n\nWHAT WE OFFER\n\u2705 A dynamic work environment with fantastic colleagues\n\u2705 Opportunity to grow and develop within the company\n\u2705 A workplace where your ideas and initiatives are valued\n\nQUESTIONS ABOUT THE ROLE\nChristian Zivlak, Sales Manager\nchristian.zivlak@eneas.se\n\nSTART DATE\nOctober 1\n100% Full-time (One-year temporary contract)\nOpportunity for extension\nOn-site in M\u00f6lndal with some hybrid work\n\nABOUT THE COMPANY\nVeni Energy Group, Eneas' parent company, was founded in 1995 and has established itself as the Nordic leader in joint procurement and energy services. We create value for over 50,000 companies and manage power purchases for 20 TWh per year.\n\nThe group currently consists of over 500 employees and has offices in:\n\ud83c\uddf3\ud83c\uddf4 Norway: Drammen and Trondheim\n\ud83c\uddf8\ud83c\uddea Sweden: Gothenburg and \u00d6stersund\n\ud83c\udde9\ud83c\uddf0 Denmark: Kolding\n\ud83c\uddeb\ud83c\uddee Finland: H\u00e4meenlinna and Tampere\n\ud83c\udde9\ud83c\uddea Germany: Biblis\n\ud83c\uddea\ud83c\uddf8 Spain: Malaga\n\nVeni Energy Group is a group focused on sustainability, diversity, strong profitability, rapid growth, and high ambitions for further development. We work through our core values: customer focus, commitment, and reliability.\n\nEneas Services AB, part of VENI Energy Group, is based in M\u00f6lndal, Sweden. Here, more than 15 employees work with a focus on knowledge sharing and well-being. Create a better energy future together with us. We see energy as the most exciting of all industries and the key to sustainable economic development. With us, you get to use and develop your skills while helping our customers succeed and contributing to a more environmentally friendly future.","language":"sv","is_translated":true,"title_original":"Customer Care till Eneas Services AB","description_original":"\u00c4r du ett serviceproffs som gillar att st\u00e4rka, beh\u00e5lla & s\u00e4kra kundresan? Inte nog med det kommer du att spela en nyckelroll i att bygga l\u00e5ngsiktiga relationer med v\u00e5ra kunder och f\u00f6rb\u00e4ttra deras upplevelse av v\u00e5ra tj\u00e4nster.\nVeni Energy Group \u00e4r i en tillv\u00e4xtresa i Sverige, Norge, Finland, Tyskland och Spanien. D\u00e4r rollen som Customer Care \u00e4r en otroligt sp\u00e4nnande och inspirerande roll. Samtidigt som man v\u00e4xer finns en otrolig trygghet. L\u00e5ter det intressant att vara med p\u00e5 en sp\u00e4nnande tillv\u00e4xtresa under en l\u00e5ng period? D\u00e5 ska du l\u00e4sa vidare? \nOM ROLLEN Som Customer Care Specialist ansvarar du f\u00f6r att hantera kundf\u00f6rfr\u00e5gningar via telefon och e\u2011post, och skapa enast\u00e5ende service i varje samtal. Du v\u00e5rdar och st\u00e4rker kundrelationer med regelbunden uppf\u00f6ljning, f\u00f6rebygger churn och driver win\u2011back\u2011aktiviteter. Genom att analysera feedback och trender bidrar du till kontinuerliga f\u00f6rb\u00e4ttringar.\nI din roll samarbetar du n\u00e4ra andra avdelningar, anv\u00e4nder digitala kundverktyg effektivt och arbetar strukturerat, noggrant och proaktivt. Du har ett starkt inre driv, \u00e4r sj\u00e4lvg\u00e5ende och initiativtagande, med god samarbetsf\u00f6rm\u00e5ga. Du delar v\u00e5ra k\u00e4rnv\u00e4rden: kundfokus, engagemang och p\u00e5litlighet.\nDET H\u00c4R \u00c4R DU\n\u2705 Serviceinriktad och kundfokuserad\n\u2705 L\u00f6sningsorienterad och proaktiv\n\u2705 F\u00f6rm\u00e5ga att hantera stress och arbeta under press\n\u2705 Starkt engagemang f\u00f6r att leverera enast\u00e5ende kundservice\n\u2705 Meriterade med tidigare erfarenhet fr\u00e5n\u00a0energibranschen\nDET H\u00c4R F\u00c5R VI Du \u00e4r en kommunikativ och sj\u00e4lvg\u00e5ende person med stark inre drivkraft. Du trivs med att ta initiativ och har en utm\u00e4rkt f\u00f6rm\u00e5ga att planera och genomf\u00f6ra arbetsuppgifter effektivt. Med goda samarbetsf\u00e4rdigheter arbetar du v\u00e4l b\u00e5de inom teamet och med andra delar av organisationen. Du \u00e4r strukturerad, noggrann och har ett genuint intresse f\u00f6r att anv\u00e4nda digitala verktyg i ditt arbete. \nDET H\u00c4R ERBJUDER VI\n\u2705 En dynamisk arbetsmilj\u00f6 med fantastiska kollegor\n\u2705 M\u00f6jlighet att v\u00e4xa och utvecklas inom f\u00f6retaget\n\u2705 En arbetsplats d\u00e4r dina id\u00e9er och initiativ v\u00e4rdes\u00e4tt  FR\u00c5GOR KRING ROLLEN Christian Zivlak F\u00f6rs\u00e4ljningschef christian.zivlak@eneas.se  \nTILLTR\u00c4DE 1 oktober 100%\u00a0Heltid (Vikariat ett \u00e5r) Chans till f\u00f6rl\u00e4ngning P\u00e5 plats i M\u00f6lndal med viss hybridarbete\nOM F\u00d6RETAGET VENI Energy Group, Eneas\u2019 moderbolag, grundades 1995 och har tagit positionen som Nordens ledande akt\u00f6r inom samk\u00f6ps- och energitj\u00e4nster. Vi skapar v\u00e4rde f\u00f6r \u00f6ver 50 000 f\u00f6retag och hanterar kraftink\u00f6p f\u00f6r 20 TWh per \u00e5r.\nKoncernen best\u00e5r idag av \u00f6ver 500 anst\u00e4llda och har kontor i:\n\ud83c\uddf3\ud83c\uddf4 Norge: Drammen och Trondheim\n\ud83c\uddf8\ud83c\uddea Sverige: G\u00f6teborg och \u00d6stersund \ud83c\udde9\ud83c\uddf0 Danmark: Kolding\n\ud83c\uddeb\ud83c\uddeeFinland: H\u00e4meenlinna och Tampere\n\ud83c\udde9\ud83c\uddea Tyskland: Biblis\n\ud83c\uddea\ud83c\uddf8 Spanien: Malaga\nVENI Energy Group \u00e4r en koncern med fokus p\u00e5 h\u00e5llbarhet, m\u00e5ngfald, god l\u00f6nsamhet, snabb tillv\u00e4xt och h\u00f6ga ambitioner f\u00f6r vidare utveckling. Vi arbetar genom v\u00e5ra k\u00e4rnv\u00e4rden: kundfokus, engagemang och p\u00e5litlighet.\nEneas Services AB, en del av VENI Energy Group, har sitt kontor i M\u00f6lndal, Sverige. H\u00e4r arbetar mer \u00e4n 15 anst\u00e4llda med fokus p\u00e5 kunskapsdelning och trivsel. Skapa en b\u00e4ttre energiframtid tillsammans med oss. Vi ser energi som den mest sp\u00e4nnande av alla branscher och nyckeln till h\u00e5llbar ekonomisk utveckling. Hos oss f\u00e5r du anv\u00e4nda och utveckla dina f\u00e4rdigheter samtidigt som du hj\u00e4lper v\u00e5ra kunder att lyckas och bidrar till en mer milj\u00f6v\u00e4nlig framtid.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"M\u00f6lndal","country":"SE","latitude":57.650743026984,"longitude":12.014966667993},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","employer":"M Dryck & Konsult AB","postcode":"43161","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.progressioswe.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Progressio","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"christian.zivlak@eneas.se","images":[],"published_at":"2026-08-26T10:27:36+00:00","expires_at":"2027-02-22T23:59:59+00:00","created_at":"2026-08-27T03:24:29+00:00","updated_at":"2026-08-27T04:01:29+00:00"}}