{"data":{"id":196361,"slug":"customer-experience-manager-2","type":"job","title":"Customer Experience Manager","description":"Looking for a workplace for the future?\nAt Telenor, you own your career. Here, you'll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the landscape for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most \u2013 relationships between people? Then you are welcome to Telenor.\nWe are now looking for a Customer Experience Manager to join our Customer Excellence & Change team within Telenor Business.\nHow you'll make a difference with us\nThe Customer Excellence & Change team drives customer experience, business process improvements, compliance and transformation across Telenor Business. We work closely with Sales, Commercial, Operations, Product and IT to create simple, seamless, and customer-focused experiences.\nAs a Customer Experience Manager, you will own and develop the Customer Experience strategy and roadmap for Telenor Business. Acting as the voice of the customer, you will help ensure that customer needs and insights influence business priorities, improvement initiatives and transformation across the organization.\nThis is an opportunity to take ownership of an important business area and shape how we work with customer experience going forward. By combining customer understanding, service design and business priorities, you will help turn customer insights into meaningful improvements that create value for both customers and Telenor. In this role, you will:\n\nOwn and evolve the customer experience strategy, roadmap and KPIs for Telenor Business.\n\n\nDevelop and improve our end-to-end customer journey across products, services, channels and processes.\n\n\nUse customer interviews, feedback and data to identify customer needs, pain points and improvement opportunities.\n\n\nTurn customer insights into priorities and drive improvements from idea to implementation.\n\n\nFollow up on CX performance and present insights and recommendations to management teams.\n\n\nDrive the adoption of customer-centric behaviors, processes, and decision-making by influencing stakeholders, facilitating change, and building engagement across Telenor Business.\n\n\nCreate clear presentations and decision material that support business decisions.\n\n\nBy creating better customer experiences, you will contribute directly to making it easier for our customers to do business with Telenor and support our ambition to be the preferred partner for businesses in Sweden.\nAre you the one we're looking for?\nWe are looking for a curious, analytical and proactive person who enjoys understanding customers and turning insights into action. You build strong relationships, create momentum around improvements and are comfortable working across different parts of an organization.\nYou enjoy exploring customer needs, challenging assumptions and designing better experiences. You combine customer focus with a pragmatic mindset and are motivated by creating solutions that make a real difference for both customers and the business. To succeed in this role, we believe you have:\n\nA university degree in business, engineering, service design, or a related field.\n\n\nSeveral years of relevant experience in management consulting, customer experience, service design, business development, process improvement, or a related field.\n\n\nStrong analytical and problem-solving skills.\n\n\nExperience translating complex information, data or insights into clear recommendations and actions.\n\n\nExperience from customer journey development, customer interviews, workshop facilitation and working with customer-centric KPIs\n\n\nThe ability to independently drive initiatives involving multiple functions and stakeholders across different organizational levels.\n\n\nStrong communication, facilitation and stakeholder management skills.\n\n\nA genuine interest in customer experience and customer-driven business development.\n\n\nExcellent communication skills in both Swedish and English.\n\nOur promise to you\nWe are better together. Here, you'll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other's backs through ups and downs.\nWe support relationships and societies. Telenor plays a vital role in society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.\nWe make room for life. Work from home up to two days a week, if your role allows it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours helps you balance work and life. We support you through every stage of life with our benefit package, including collective agreements, occupational pensions, wellness allowances, and customized insurance solutions tailored to your needs.\nWe invite you to a career in motion. Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you'll have the tools and freedom to advance your career. If you want to broaden your horizons, we are present throughout the Nordics.\nApply today!\nWill you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don't wait\u2014reach out today.\nIf you have any questions or want to know more, feel free to contact the hiring manager David Mellander at david.mellander@telenor.se. Please note that we cannot accept applications via email.\nGood to know\nAs part of Telenor's policy, we conduct background checks on final candidates for all recruitments.","language":"sv","is_translated":true,"title_original":"Customer Experience Manager","description_original":"Looking for a workplace for the future?\nAt Telenor, you own your career. Here, you\u2019ll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most \u2013 relationships between people? Then you are welcome to Telenor.\nWe are now looking for a Customer Experience Manager to join our Customer Excellence & Change team within Telenor Business.\nHow you\u2019ll make a difference with us\nThe Customer Excellence & Change team drives customer experience, business process improvements, compliance and transformation across Telenor Business. We work closely with Sales, Commercial, Operations, Product and IT to create simple, seamless, and customer-focused experiences.\nAs a Customer Experience Manager, you will own and develop the Customer Experience strategy and roadmap for Telenor Business. Acting as the voice of the customer, you will help ensure that customer needs and insights influence business priorities, improvement initiatives and transformation across the organization.\nThis is an opportunity to take ownership of an important business area and shape how we work with customer experience going forward. By combining customer understanding, service design and business priorities, you will help turn customer insights into meaningful improvements that create value for both customers and Telenor. In this role, you will:\n\nOwn and evolve the customer experience strategy, roadmap and KPIs for Telenor Business.\n\n\nDevelop and improve our end-to-end customer journey across products, services, channels and processes.\n\n\nUse customer interviews, feedback and data to identify customer needs, pain points and improvement opportunities.\n\n\nTurn customer insights into priorities and drive improvements from idea to implementation.\n\n\nFollow up on CX performance and present insights and recommendations to management teams.\n\n\nDrive the adoption of customer-centric behaviors, processes, and decision-making by influencing stakeholders, facilitating change, and building engagement across Telenor Business.\n\n\nCreate clear presentations and decision material that support business decisions.\n\n\nBy creating better customer experiences, you will contribute directly to making it easier for our customers to do business with Telenor and support our ambition to be the preferred partner for businesses in Sweden.\nAre you the one we\u2019re looking for?\nWe are looking for a curious, analytical and proactive person who enjoys understanding customers and turning insights into action. You build strong relationships, create momentum around improvements and are comfortable working across different parts of an organization.\nYou enjoy exploring customer needs, challenging assumptions and designing better experiences. You combine customer focus with a pragmatic mindset and are motivated by creating solutions that make a real difference for both customers and the business. To succeed in this role, we believe you have:\n\nA university degree in business, engineering, service design, or a related field.\n\n\nSeveral years of relevant experience in management consulting, customer experience, service design, business development, process improvement, or a related field.\n\n\nStrong analytical and problem-solving skills.\n\n\nExperience translating complex information, data or insights into clear recommendations and actions.\n\n\nExperience from customer journey development, customer interviews, workshop facilitation and working with customer-centric KPIs\n\n\nThe ability to independently drive initiatives involving multiple functions and stakeholders across different organizational levels.\n\n\nStrong communication, facilitation and stakeholder management skills.\n\n\nA genuine interest in customer experience and customer-driven business development.\n\n\nExcellent communication skills in both Swedish and English.\n\nOur promise to you\nWe are better together. Here, you\u2019ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other\u2019s backs through ups and downs.\nWe support relationships and societies. Telenor plays a vital role in the society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.\nWe make room for life. Work from home up to two days a week, if your role allows it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours helps you balance work and life. We support you through every stage of life with our benefit package, including collective agreements, occupational pensions, wellness allowances, and customized insurance solutions tailored to your needs.\nWe invite you to a career in motion. Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you\u2019ll have the tools and freedom to advance your career. If you want to broaden your horizons, we are present throughout the Nordics.\nApply today!\nWill you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don\u2019t wait\u2014reach out today.\nIf you have any questions or want to know more, feel free to contact the hiring manager David Mellander at david.mellander@telenor.se. Please note that we cannot accept applications via email.\nGood to know\nAs part of Telenor\u2019s policy, we conduct background checks on final candidates for all recruitments.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Garvis Carlssons Gata 3","full_address":null,"city":"Solna","country":"SE","latitude":59.362260297656,"longitude":17.997948412646},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Telenor Sverige Aktiebolag","postcode":"16941","positions":1,"profession":"Verksamhetsutvecklare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/careers.telenor.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Telenor Sweden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"other":2,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"david.mellander@telenor.se","images":[],"published_at":"2026-09-04T17:07:44+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-05T03:37:20+00:00","updated_at":"2026-09-06T03:23:59+00:00"}}