{"data":{"id":175035,"slug":"customer-experience-specialist-swedish-speaking","type":"job","title":"Customer Experience Specialist (Swedish Speaking)","description":"At Awaze, we send people on vacation - and we can only do this thanks to our committed property owners. We're looking for you who speaks fluent Swedish to join our team in Aarhus and who wants to help build strong relationships, ensure high customer satisfaction, and strengthen trust with our property owners.\n\nYour Role\nAs our new Owner Experience Specialist, you're responsible for creating a professional, trustworthy, and value-creating experience for our Swedish property owners throughout their journey with NOVASOL. You'll be part of an ambitious and collaborative team that's passionate about building strong relationships and delivering excellent service. Whether it's answering questions, providing advice on revenue optimization, or onboarding new property owners, you'll play a key role in ensuring our property owners choose to stay with us and enjoy doing so.\n\nYour Responsibilities\nBe the primary contact person for Swedish property owners via phone and email\nHandle both simple and complex cases with a focus on first-contact resolution\nBuild and maintain long-term relationships with property owners\nAdvise property owners on optimizing their vacation property and revenue\nOnboard new property owners and ensure a smooth start with NOVASOL\nEnsure correct guidance and high quality in all communications\n\nYour Profile\nYou'll thrive in this role if you're motivated by talking with people, building relationships, and finding solutions - even when tasks are complex. We're looking for someone who has:\nFluent Swedish in speech and writing, plus good English skills\nExcellent communication abilities and a strong service mindset\nThe ability to build trust and establish professional relationships\nA curious and learning-oriented approach - you want to continuously develop\nA solution-oriented and positive attitude where challenges are seen as opportunities\nA collaborative and proactive work style\n\nHow You'll Succeed in This Role\nEnsure high customer satisfaction and loyalty among our property owners\nDeliver professional advice that creates value for both property owners and the business\nBuild strong relationships that strengthen trust in NOVASOL and Awaze\nActively contribute to your team's performance and shared commercial results\nDevelop your skills through continuous learning and feedback\nSpeak fluent Swedish\n\nWhy You Should Work for Awaze\nWe offer a varied role in a strong professional and social environment where you get to make an impact. You'll be part of an international company that invests in the future and works purposefully with development - both of the business and our employees. You can look forward to:\nAttractive discounts on vacation properties for you, your family, and friends\nComprehensive training on our products and systems\nExcellent opportunities for professional and personal development, both within different roles and internationally\nAn inclusive and diverse work environment\nAn engaged team with passionate leaders and colleagues\n25 vacation days plus 5 extra vacation days after 9 months\nCompany pension, health insurance, lunch arrangements, and gym access at the office\n\nAbout Awaze\nOur mission is clear - to create fantastic vacations with Europe's broadest selection of vacation properties. With over 110,000 properties throughout Europe, we're the largest operator of managed vacation properties in the region. Our ambition isn't just to be the largest, but to be Europe's leading vacation property provider. As travel continues to evolve, we're focused on the future. We continuously strengthen our relationships with both guests and property owners, improve our work methods, and deliver strong results. By making things simpler and smarter, we're building a business ready for the future - driven by proud, passionate, and inclusive employees.\n\nGood to Know\nThe position is located at our Contact Center in Skejby, Hedeager 44, 8200 Aarhus N, with free parking and easy access to both tram and bus. You'll be employed by Awaze A\/S and work with the NOVASOL brand, which offers the largest selection of vacation properties in Denmark and over 50,000 properties throughout Europe.\n\nNext Steps\nIf this sounds like the right next step for you, click \"Apply\" and follow the instructions. We review applications on an ongoing basis and adapt the recruitment process to ensure the best possible match - for both you and us.","language":"sv","is_translated":true,"title_original":"Customer Experience Specialist (Swedish Speaking)","description_original":"Hos Awaze skickar vi m\u00e4nniskor p\u00e5 semester - och det kan vi bara g\u00f6ra tack vare v\u00e5ra engagerade hus\u00e4gare. Vi s\u00f6ker dig som talar flytande svenska till v\u00e5rt team i Aarhus och som vill vara med och bygga starka relationer, s\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet och st\u00e4rka f\u00f6rtroendet hos v\u00e5ra hus\u00e4gare. Din roll  Som v\u00e5r nya Owner Experience Specialist ansvarar du f\u00f6r att skapa en professionell, f\u00f6rtroendefull och v\u00e4rdeskapande upplevelse f\u00f6r v\u00e5ra svenska hus\u00e4gare genom hela deras resa med NOVASOL. Du blir en del av ett ambiti\u00f6st och samarbetsinriktat team som brinner f\u00f6r att bygga goda relationer och leverera h\u00f6g service. Oavsett om det handlar om att besvara fr\u00e5gor, ge r\u00e5d kring int\u00e4kter eller onboarda nya hus\u00e4gare, f\u00e5r du en central roll i att s\u00e4kerst\u00e4lla att v\u00e5ra hus\u00e4gare v\u00e4ljer att stanna hos oss - och trivs med det. Dina arbetsuppgifter  Vara prim\u00e4r kontaktperson f\u00f6r svenska hus\u00e4gare via telefon och e-post\nHantera b\u00e5de enkla och komplexa \u00e4renden med fokus p\u00e5 l\u00f6sning vid f\u00f6rsta kontakt\nBygga och uppr\u00e4tth\u00e5lla l\u00e5ngsiktiga relationer med hus\u00e4gare\nR\u00e5dgiva hus\u00e4gare kring optimering av deras semesterbostad och int\u00e4kter\nOnboarda nya hus\u00e4gare och s\u00e4kerst\u00e4lla en god start hos NOVASOL\nS\u00e4kerst\u00e4lla korrekt r\u00e5dgivning och h\u00f6g kvalitet i all kommunikation\n Din profil  Du trivs i rollen om du motiveras av att prata med m\u00e4nniskor, bygga relationer och hitta l\u00f6sningar - \u00e4ven n\u00e4r uppgifterna \u00e4r komplexa. Vi s\u00f6ker dig som har: Flytande svenska i tal och skrift samt goda kunskaper i engelska\nMycket god kommunikativ f\u00f6rm\u00e5ga och en stark k\u00e4nsla f\u00f6r service\nF\u00f6rm\u00e5ga att skapa f\u00f6rtroende och bygga professionella relationer\nEtt nyfiket och l\u00e4rande f\u00f6rh\u00e5llningss\u00e4tt - du vill st\u00e4ndigt utvecklas\nEn l\u00f6sningsorienterad och positiv inst\u00e4llning d\u00e4r utmaningar ses som m\u00f6jligheter\nEtt samarbetsinriktat och proaktivt arbetss\u00e4tt\n S\u00e5 lyckas du i rollen  S\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet och lojalitet bland v\u00e5ra hus\u00e4gare\nLeverera professionell r\u00e5dgivning som skapar v\u00e4rde f\u00f6r b\u00e5de hus\u00e4gare och verksamheten\nBygga starka relationer som st\u00e4rker f\u00f6rtroendet f\u00f6r NOVASOL och Awaze\nBidrar aktivt till teamets prestation och gemensamma kommersiella resultat\nUtvecklar dina kompetenser genom kontinuerligt l\u00e4rande och sparring\nTalar flytande svenska\n D\u00e4rf\u00f6r ska du arbeta hos Awaze  Vi erbjuder en varierad roll i en stark professionell och social milj\u00f6 d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka. Du blir en del av ett internationellt f\u00f6retag som investerar i framtiden och arbetar m\u00e5lmedvetet med utveckling - b\u00e5de av verksamheten och v\u00e5ra medarbetare. Du kan bland annat se fram emot: Attraktiva rabatter p\u00e5 semesterboenden f\u00f6r dig, din familj och v\u00e4nner\nEn gedigen introduktion i v\u00e5ra produkter och system\nGoda m\u00f6jligheter till professionell och personlig utveckling, b\u00e5de inom olika roller och internationellt\nEn inkluderande och m\u00e5ngsidig arbetsmilj\u00f6\nEtt engagerat team med passionerade ledare och kollegor\n25 semesterdagar samt 5 extra semesterdagar efter 9 m\u00e5nader\nTj\u00e4nstepension, sjukv\u00e5rdsf\u00f6rs\u00e4kring, lunchordning samt gym p\u00e5 kontoret\n Om Awaze  V\u00e5r mission \u00e4r tydlig - att skapa fantastiska semestrar med Europas bredaste utbud av semesterbost\u00e4der. Med \u00f6ver 110 000 bost\u00e4der runt om i Europa \u00e4r vi den st\u00f6rsta akt\u00f6ren inom f\u00f6rvaltade semesterbost\u00e4der i regionen. V\u00e5r ambition \u00e4r inte bara att vara st\u00f6rst, utan att vara den fr\u00e4msta leverant\u00f6ren av semesterboenden i Europa. I takt med att resandet forts\u00e4tter att utvecklas fokuserar vi p\u00e5 framtiden. Vi st\u00e4rker kontinuerligt v\u00e5ra relationer med b\u00e5de g\u00e4ster och hus\u00e4gare, f\u00f6rb\u00e4ttrar v\u00e5ra arbetss\u00e4tt och levererar starka resultat. Genom att g\u00f6ra saker enklare och smartare bygger vi en verksamhet som \u00e4r redo f\u00f6r framtiden - driven av stolta, passionerade och inkluderande medarbetare. Bra att veta  Tj\u00e4nsten \u00e4r placerad p\u00e5 v\u00e5rt Contact Center i Skejby, Hedeager 44, 8200 Aarhus N, med gratis parkering samt enkel tillg\u00e5ng till b\u00e5de sp\u00e5rvagn och buss. Du blir anst\u00e4lld i Awaze A\/S och kommer att arbeta med varum\u00e4rket NOVASOL, som erbjuder det st\u00f6rsta utbudet av semesterbost\u00e4der i Danmark och \u00f6ver 50 000 bost\u00e4der runt om i Europa. N\u00e4sta steg  Om detta l\u00e5ter som r\u00e4tt n\u00e4sta steg f\u00f6r dig, klicka p\u00e5 \"Ans\u00f6k\" och f\u00f6lj instruktionerna. Vi g\u00e5r igenom ans\u00f6kningar l\u00f6pande och anpassar rekryteringsprocessen f\u00f6r att s\u00e4kerst\u00e4lla b\u00e4sta m\u00f6jliga matchning - f\u00f6r b\u00e5de dig och oss. Om Awaze V\u00e5rt uppdrag \u00e4r tydligt - att skapa fantastiska semestrar med Europas bredaste utbud av semesterhus. Med mer \u00e4n 110 000 boenden runt om i Europa \u00e4r vi den st\u00f6rsta akt\u00f6ren inom f\u00f6rvaltade semesterbost\u00e4der i regionen. V\u00e5r ambition \u00e4r inte bara att vara st\u00f6rst, utan ocks\u00e5 att vara Europas b\u00e4sta leverant\u00f6r av semesterhus. I takt med att resandet forts\u00e4tter att utvecklas fokuserar vi p\u00e5 framtiden. Vi forts\u00e4tter att st\u00e4rka v\u00e5ra relationer med g\u00e4ster och hus\u00e4gare, f\u00f6rb\u00e4ttra v\u00e5rt arbetss\u00e4tt och leverera starka resultat. Genom att g\u00f6ra saker enklare och smartare bygger vi en verksamhet som \u00e4r redo f\u00f6r morgondagens m\u00f6jligheter - driven av stolta, engagerade och inkluderande medarbetare. Department Recruitment Role Owner Experience Specialist Locations Aarhus","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e5xn\u00e4sgatan 3","full_address":null,"city":"Karlstad","country":"SE","latitude":59.38216609466,"longitude":13.495453976624},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"Tills vidare","employer":"Workwide AB","postcode":"65340","positions":1,"profession":"Administrativ assistent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Fredrik Carlsen","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Workwide AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46701740635","owner_email":"jobs@workwide.se","images":[],"published_at":"2026-08-27T18:45:07+00:00","expires_at":"2026-09-13T23:59:59+00:00","created_at":"2026-08-28T03:17:34+00:00","updated_at":"2026-08-28T04:01:00+00:00"}}