{"data":{"id":165045,"slug":"customer-liaison-advisor-at-bsh-solna","type":"job","title":"Customer Liaison Advisor at BSH Solna","description":"We are looking for a Customer Liaison Advisor for our Nordic team with a focus on Sweden\n \nDo you want to work in a customer-facing role where you can combine problem-solving, responsibility, and customer focus? Are you passionate about creating great customer experiences and making well-informed decisions that make a difference?\nWe are now looking for a new colleague to join our Customer Liaison team in Sweden with responsibility for complaint handling. With us, you will become part of an engaged Nordic team where collaboration, knowledge sharing, and customer focus are at the center.\nAbout the Role\nAs a Customer Liaison Advisor, you are an important contact point for our customers and colleagues. You are responsible for handling and following up on complaints and ensuring that our customers receive professional assistance throughout the process.\nYou will primarily work toward the Swedish market.\nYour Main Responsibilities\nHandle incoming phone calls regarding spare parts and repair matters on Mondays and as needed.\nHandle incoming emails related to complaints in service matters.\nProvide advice on product usage to ensure the best possible results.\nMake decisions regarding, for example, product replacements, new purchases, credit notes, and payments.\nWork in various systems including Spice, SAP, xPos, and Outlook.\nCollaborate closely with colleagues and other departments to find effective and customer-tailored solutions.\n\nWho Are You?\nWe are looking for someone with experience in customer service or similar customer-facing roles who is comfortable taking responsibility for complex matters.\nYou have a genuine interest in people and are motivated by helping both customers and colleagues in a professional, clear, and solution-oriented manner.\nTo succeed in this role, we would like you to:\nHave solid experience in customer service and case handling.\nBe comfortable working in multiple different IT systems.\nHave strong administrative skills and work in a structured manner.\nCommunicate clearly and professionally.\nHave a good understanding of customer needs and expectations.\nExperience or knowledge in complaint law is a plus.\n\nYour Personal Qualities\nWe place great importance on your personal qualities. For us, it is important that you are:\nEmpathetic and service-oriented\nCurious and solution-oriented\nResponsible and independent\nObjective and professional in your assessments\nA team player who contributes to a positive work environment\n\nWhat We Offer\nWith us, you will have the opportunity to work in a well-known and market-leading company together with engaged colleagues in the Nordic region.\nWe offer:\nA varied and responsible role with considerable independence.\nRelevant introduction and training.\nOpportunity to develop within customer service and complaint handling.\nHybrid work with the opportunity to work from home up to 40% of the time.\nWork hours during office hours, Monday\u2013Friday - 08:00-17:00.\nCompetitive salary and bonus program.\nAn inclusive work environment where collaboration and development are encouraged.\n\nDo you have questions about the position?\nPlease feel free to contact: Gabriella Lembke at mailto:gabriella.lembke@bshg.com\nApplication\nThe position is a permanent full-time employment starting as soon as possible.\nWe conduct continuous selection and interviews, so don't delay sending in your application.","language":"sv","is_translated":true,"title_original":"Customer Liaison Advisor at BSH Solna","description_original":"Vi s\u00f6ker en Customer Liaison Advisor till v\u00e5rt nordiska team med inrikting p\u00e5 Sverige\n\u00a0\nVill du arbeta i en kundn\u00e4ra roll d\u00e4r du f\u00e5r kombinera probleml\u00f6sning, ansvarstagande och kundfokus? Brinner du f\u00f6r att skapa goda kundupplevelser och fatta v\u00e4lgrundade beslut som g\u00f6r skillnad?\nNu s\u00f6ker vi en ny kollega till v\u00e5rt Customer Liaison-team i Sverige med ansvar f\u00f6r reklamationshantering. Hos oss blir du en del av ett engagerat nordiskt team d\u00e4r samarbete, kunskapsutbyte och kundfokus st\u00e5r i centrum.\nOm rollen\nSom Customer Liaison Advisor \u00e4r du en viktig kontaktpunkt f\u00f6r v\u00e5ra kunder och kollegor. Du ansvarar f\u00f6r att hantera och f\u00f6lja upp reklamations\u00e4renden samt s\u00e4kerst\u00e4lla att v\u00e5ra kunder f\u00e5r professionell hj\u00e4lp genom hela processen.\nDu kommer i huvudsak att arbeta mot den svenska marknaden.\nDina huvudsakliga arbetsuppgifter\nHantera inkommande telefonsamtal g\u00e4llande reservdelar och reparations\u00e4renden p\u00e5 m\u00e5ndagar och vid behov.\nHantera inkommande e-post relaterade till reklamationer i service\u00e4renden.\nGe r\u00e5dgivning kring produkternas anv\u00e4ndning f\u00f6r att s\u00e4kerst\u00e4lla b\u00e4sta m\u00f6jliga resultat.\nFatta beslut kring exempelvis produktbyten, nyk\u00f6p, kreditnotor och utbetalningar.\nSystemarbete i bl.a. Spice, SAP, xPos och Outlook.\nSamarbeta n\u00e4ra kollegor och andra funktioner f\u00f6r att hitta effektiva och kundanpassade l\u00f6sningar.\n\nVem \u00e4r du?\nVi s\u00f6ker dig som har erfarenhet av kundservice eller liknande kundn\u00e4ra roller och som trivs med att ta ansvar f\u00f6r komplexa \u00e4renden.\nDu har ett genuint intresse f\u00f6r m\u00e4nniskor och motiveras av att hj\u00e4lpa b\u00e5de kunder och kollegor p\u00e5 ett professionellt, tydligt och l\u00f6sningsorienterat s\u00e4tt.\nF\u00f6r att lyckas i rollen ser vi g\u00e4rna att du:\nHar god erfarenhet av kundservice och \u00e4rendehantering.\n\u00c4r van att arbeta i flera olika IT-system.\nHar god administrativ f\u00f6rm\u00e5ga och arbetar strukturerat.\nKommunicerar tydligt och professionellt.\nHar god f\u00f6rst\u00e5else f\u00f6r kunders behov och f\u00f6rv\u00e4ntningar.\nErfarenhet eller kunskap inom reklamationsr\u00e4tt \u00e4r meriterande.\n\nDina personliga egenskaper\nVi l\u00e4gger stor vikt vid dina personliga egenskaper. F\u00f6r oss \u00e4r det viktigt att du \u00e4r:\nEmpatisk och serviceinriktad\nNyfiken och l\u00f6sningsorienterad\nAnsvarstagande och sj\u00e4lvst\u00e4ndig\nObjektiv och professionell i dina bed\u00f6mningar\nEn lagspelare som bidrar till ett positivt arbetsklimat\n\nVi erbjuder\nHos oss f\u00e5r du m\u00f6jlighet att arbeta i ett v\u00e4lk\u00e4nt och marknadsledande f\u00f6retag tillsammans med engagerade kollegor i Norden.\nVi erbjuder:\nEn varierande och ansvarsfull roll med stort eget ansvar.\nRelevant introduktion och utbildning.\nM\u00f6jlighet att utvecklas inom kundservice och reklamationshantering.\nHybridarbete med m\u00f6jlighet att arbeta hemifr\u00e5n upp till 40 % av arbetstiden.\nArbetstid f\u00f6rlagd till kontorstid, m\u00e5ndag\u2013fredag - 08:00-17:00.\nKonkurrenskraftig l\u00f6n och bonusprogram.\nEn inkluderande arbetsmilj\u00f6 d\u00e4r samarbete och utveckling uppmuntras.\n\nHar du fr\u00e5gor om tj\u00e4nsten?\nKontakta g\u00e4rna: Gabriella Lembke p\u00e5 mailadress; mailto:gabriella.lembke@bshg.com\nAns\u00f6kan\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid med start s\u00e5 snart som m\u00f6jligt.\nVi arbetar med l\u00f6pande urval och intervjuer, s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Solna","country":"SE","latitude":59.359315000077,"longitude":17.980517389784},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"BSH Home Appliances AB","postcode":"17141","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.bsh-group.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"BSH Home Appliances","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"gabriella.lembke@bshg.com","images":[],"published_at":"2026-08-20T10:43:27+00:00","expires_at":"2026-09-19T23:59:59+00:00","created_at":"2026-08-21T03:22:43+00:00","updated_at":"2026-08-21T04:01:38+00:00"}}