{"data":{"id":198333,"slug":"customer-onboarding-specialist","type":"job","title":"Customer Onboarding Specialist","description":"About Us\nRapid Data is the market leader in software solutions for the funeral industry in Europe. In Sweden and Norway, we deliver web-based services to funeral homes and their customers. We currently have 32 employees in the Nordic region and approximately 160 in the group. Our mission is to simplify daily operations for both funeral homes and the families they support.\nAbout the Role\nIn this role, you own the entire onboarding journey for your customers \u2013 from the kickoff meeting to go-live and follow-up. You create structure, drive the process forward, and ensure that the customer not only gets up and running technically but also actually starts using the solution in a way that creates value. You'll become part of our Nordic Customer Success team and report to the Head of Customer Success Nordics.\nYour Main Responsibilities\nYou will, among other things:\n\u00b7        Own the onboarding process for assigned customers, from kickoff to go-live and follow-up.\n\u00b7        Assess each new customer's conditions, complexity, and needs to select the right onboarding approach, such as Fast Track or Full Service.\n\u00b7        Lead structured onboarding meetings and configure the product together with the customer.\n\u00b7        Drive the work toward go-live and ensure real activation, not just technical setup.\n\u00b7        Identify and escalate obstacles in a timely manner through the correct escalation channels.\n\u00b7        Keep CRM and Jira updated and document onboarding status continuously.\n\u00b7        Capture recurring friction points and suggest improvements to templates, processes, and tools.\n\u00b7        Collaborate closely with Sales, Product, and Finance to create smooth handovers and correct ARR conversion.\n\u00b7        Train customers so they feel confident and independent after go-live, which also helps reduce support needs.\nWho We're Looking For\nWe believe you thrive in a role where you can combine customer interaction, structure, and problem-solving. You're comfortable managing multiple parallel processes, take responsibility for progress, and have a talent for explaining technical steps in a clear and pedagogical way.\nWe'd love it if you have:\n\u00b7        Experience with customer onboarding, implementation, or customer success, preferably within B2B SaaS.\n\u00b7        Ability to handle multiple onboarding cases in parallel without losing structure or attention to detail.\n\u00b7        Experience conducting product walkthroughs and guiding customers through technical steps in a straightforward manner.\n\u00b7        Strong communication skills, both in customer meetings and in cross-functional internal collaboration.\n\u00b7        A proactive and solution-oriented approach where you identify obstacles before they become problems.\n\u00b7        Preferably experience with CRM systems, such as Salesforce, and project tools like Jira.\n\u00b7        Swedish is a requirement. Experience working with Norwegian customers is a plus. Strong English skills are a significant advantage as we work with a Nordic customer base and in an international environment.\nWhat We Offer\nWith us, you'll help shape and develop an onboarding function that directly impacts both customer experience and company growth. You'll be part of an environment where accountability, learning, and continuous improvement are a natural part of everyday work.\n\u2714 Modern office facilities in \u00d6rebro (with flexible remote work)\n\u2714 Competitive benefits, including a generous wellness allowance\n\u2714 A culture characterized by learning, innovation, and development\n\u2714 A permanent position with significant responsibility and excellent development opportunities\nSelection and interviews are ongoing, so please submit your application as soon as possible.\nWe look forward to receiving your application!","language":"sv","is_translated":true,"title_original":"Customer Onboarding Specialist","description_original":"Vilka vi \u00e4r\nRapid Data \u00e4r marknadsledande inom mjukvarul\u00f6sningar f\u00f6r begravningsbranschen i Europa. I Sverige och Norge levererar vi webbaserade tj\u00e4nster till begravningsbyr\u00e5er och deras kunder. Vi \u00e4r idag 32 medarbetare i Norden och cirka 160 i koncernen. V\u00e5rt uppdrag \u00e4r att f\u00f6renkla vardagen f\u00f6r b\u00e5de begravningsbyr\u00e5er och de anh\u00f6riga de st\u00f6ttar.\nOm rollen\nI den h\u00e4r rollen \u00e4ger du hela onboardingresan f\u00f6r dina kunder \u2013 fr\u00e5n uppstartsm\u00f6te till go-live och uppf\u00f6ljning. Du skapar struktur, driver processen fram\u00e5t och s\u00e4kerst\u00e4ller att kunden inte bara kommer ig\u00e5ng tekniskt, utan ocks\u00e5 faktiskt b\u00f6rjar anv\u00e4nda l\u00f6sningen p\u00e5 ett s\u00e4tt som skapar v\u00e4rde. Du blir en del av v\u00e5rt nordiska Customer Success-team och rapporterar till Head of Customer Success Nordics. \nDina huvudsakliga ansvarsomr\u00e5den\nDu kommer bland annat att:\n\u00b7        Ansvara f\u00f6r onboardingprocessen f\u00f6r tilldelade kunder, fr\u00e5n kickoff till go-live och uppf\u00f6ljning.\n\u00b7        Bed\u00f6ma varje ny kunds f\u00f6ruts\u00e4ttningar, komplexitet och behov f\u00f6r att v\u00e4lja r\u00e4tt onboardinguppl\u00e4gg, exempelvis Fast Track eller Full Service.\n\u00b7        Leda strukturerade onboardingm\u00f6ten och konfigurera produkten tillsammans med kunden.\n\u00b7        Driva arbetet mot go-live och s\u00e4kerst\u00e4lla verklig aktivering, inte bara teknisk upps\u00e4ttning.\n\u00b7        Identifiera och eskalera hinder i tid via r\u00e4tt eskaleringsv\u00e4gar.\n\u00b7        H\u00e5lla CRM och Jira uppdaterade samt dokumentera onboardingstatus l\u00f6pande.\n\u00b7        F\u00e5nga upp \u00e5terkommande friktion och f\u00f6resl\u00e5 f\u00f6rb\u00e4ttringar av mallar, processer och verktyg.\n\u00b7        Samarbeta n\u00e4ra med Sales, Product och Finance f\u00f6r att skapa smidiga \u00f6verl\u00e4mningar och korrekt ARR-konvertering.\n\u00b7        Utbilda kunder s\u00e5 att de k\u00e4nner sig trygga och sj\u00e4lvst\u00e4ndiga efter go-live, vilket ocks\u00e5 bidrar till minskat behov av support.\nVem vi s\u00f6ker\nVi tror att du trivs i en roll d\u00e4r du f\u00e5r kombinera kundkontakt, struktur och probleml\u00f6sning. Du \u00e4r trygg i att driva flera parallella processer, tar ansvar f\u00f6r framdrift och har l\u00e4tt f\u00f6r att f\u00f6rklara tekniska steg p\u00e5 ett tydligt och pedagogiskt s\u00e4tt.\nVi ser g\u00e4rna att du har:\n\u00b7        Erfarenhet av customer onboarding, implementation eller customer success, g\u00e4rna inom B2B SaaS.\n\u00b7        F\u00f6rm\u00e5ga att hantera flera onboardingcase parallellt utan att tappa struktur eller detaljer.\n\u00b7        Vana att h\u00e5lla produktgenomg\u00e5ngar och guida kunder genom tekniska moment p\u00e5 ett enkelt s\u00e4tt.\n\u00b7        Stark kommunikativ f\u00f6rm\u00e5ga, b\u00e5de i kundm\u00f6ten och i tv\u00e4rfunktionellt internt samarbete.\n\u00b7        Ett proaktivt och l\u00f6sningsorienterat arbetss\u00e4tt d\u00e4r du lyfter hinder innan de blir problem.\n\u00b7        G\u00e4rna erfarenhet av CRM-system, exempelvis Salesforce, och projektverktyg som Jira.\n\u00b7        Svenska \u00e4r ett krav. Erfarenhet av att arbeta mot norska kunder \u00e4r meriterande. Goda kunskaper i engelska \u00e4r en stark f\u00f6rdel eftersom vi arbetar mot en nordisk kundbas och i en internationell milj\u00f6.\nVad vi erbjuder\nHos oss f\u00e5r du vara med och forma och utveckla en onboardingfunktion som har direkt p\u00e5verkan p\u00e5 b\u00e5de kundupplevelsen och f\u00f6retagets tillv\u00e4xt. Du blir en del av en milj\u00f6 d\u00e4r ansvarstagande, l\u00e4rande och f\u00f6rb\u00e4ttringsarbete \u00e4r en naturlig del av vardagen.\n\u2714 Moderna kontorslokaler i \u00d6rebro (med flexibelt distansarbete)\n\u2714 Konkurrenskraftiga f\u00f6rm\u00e5ner, inklusive gener\u00f6st friskv\u00e5rdsbidrag\n\u2714 En kultur pr\u00e4glad av l\u00e4rande, innovation och utveckling\n\u2714 Fast tj\u00e4nst med stort ansvar och goda utvecklingsm\u00f6jligheter\nUrval och intervjuer sker l\u00f6pande s\u00e5 skicka g\u00e4rna din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. \nV\u00e4lkommen in med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Idrottsv\u00e4gen 33","full_address":null,"city":"\u00d6rebro","country":"SE","latitude":59.26577975531,"longitude":15.184251213227},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Rapid Data AB","postcode":"70232","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/rapid-data.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Henrik V\u00e4limaa","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Rapid Data AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":9,"bot_views_count":4,"ai_vendor_counts":{"meta":4,"other":2,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"henrik.valimaa@rapid-data.com","images":[],"published_at":"2026-09-07T11:18:25+00:00","expires_at":"2026-10-07T23:59:59+00:00","created_at":"2026-09-08T03:52:37+00:00","updated_at":"2026-09-15T03:03:52+00:00"}}