{"data":{"id":154010,"slug":"customer-operations-manager","type":"job","title":"Customer Operations Manager","description":"About Us\n\nUNARO Nordic is the result of a merger between Paragon Nordic and Svenska Kr\u00e4mfabriken Dalarna \u2013 two strong players in the development and contract manufacturing of consumer products formulated for beauty, hygiene, and chemical technology. But a new name is just the beginning. We are now in the midst of an integration journey where cultures meet, working methods align, and brands weave together into something bigger \u2013 and this is where you come in. We are convinced that our amazing employees are crucial to our continued success!\n\nYour Responsibilities\n\nAs our new Customer Operations Manager, you have overall responsibility for leading, developing, and coordinating our Customer Operations activities. You ensure consistent, efficient, and customer-oriented handling of customer orders, invoicing, delivery tracking, forecasts, inventory-related matters, and complaints. The role is central to ensuring a high level of service and a professional customer experience throughout the entire supply chain.\n\nYou lead and develop the Customer Operations team with responsibility for creating clarity around goals, priorities, and working methods. Through engaged leadership, you create conditions for your employees' development and strong collaboration between our various operations and production facilities. An important part of the task is to create a cohesive team with shared working methods, goals, and priorities.\n\nIn this role, you are also responsible for developing, standardizing, and quality-assuring processes in this area. You actively work with monitoring key metrics, analyses, and improvement initiatives that strengthen quality, efficiency, delivery accuracy, and customer satisfaction. The position involves many contact points where you collaborate closely with sales, planning, production, logistics, quality, and finance to create efficient flows and sustainable working methods.\n\nAs our new Customer Operations Manager, you join the Sales management group and report directly to the Head of Sales. You become part of an entrepreneurial workplace characterized by short decision paths and a flat organizational structure. We believe that innovation works best in an open and collaborative environment where every employee's contribution has great value.\n\nYour Profile\n\nWe are looking for you with relevant post-secondary education in, for example, logistics, supply chain, finance, sales, or equivalent competence gained through work experience. You have experience from similar work within customer service, order handling, logistics, or similar operations, as well as leadership experience where you have been responsible for leading, developing, and achieving results with others.\n\nTo succeed and thrive in this role, it is important that you appreciate working in an operation that is undergoing change and development. We are looking for someone who sees opportunities in change and is motivated by building future working methods, developing processes, and creating engagement in the organization.\n\nAs a person, you are structured, communicative, and relationship-building. You have a good ability to build trusting collaborations both internally and externally and are comfortable in a role with many contact points. You communicate clearly and have an easy time creating understanding, participation, and alignment around goals and priorities.\nFurthermore, you are solution-oriented, business-minded, and have the ability to combine customer focus with the organization's needs and conditions. You work in a structured and systematic manner while having the ability to make decisions and drive matters forward. Experience in leadership within Customer Service, Customer Operations, or other customer-facing operations is a merit.\n\nHere is an opportunity to grow and develop with challenging and varied tasks. At Unaro Nordic, our corporate culture and our employees are the highest priority. We offer a dynamic and friendly work environment where we care about each other. There is also a responsible position with both strategic and operational content as well as an opportunity to influence processes, working methods, and team development. You will have the opportunity to work in an exciting and expanding organization where customer focus, quality, and collaboration are central success factors.\n\nApplication\n\nWe are working with Clockwork Rekrytering. You are welcome to register your application via www.clockworkpersonal.se no later than 2026-09-13. For further information, please contact Recruitment Consultant Anders Hultgren, Tel. 0733-512701.","language":"sv","is_translated":true,"title_original":"Customer Operations Manager","description_original":"Om oss\n\r\nUNARO Nordic \u00e4r resultatet av sammanslagningen mellan Paragon Nordic och Svenska Kr\u00e4mfabriken Dalarna \u2013 tv\u00e5 starka akt\u00f6rer inom utveckling och kontraktstillverkning av konsumentprodukter formulerade f\u00f6r sk\u00f6nhet, hygien och kem-teknik. Men ett nytt namn \u00e4r bara b\u00f6rjan. Nu st\u00e5r vi mitt i en integrationsresa d\u00e4r kulturer ska m\u00f6tas, arbetss\u00e4tt synkas och varum\u00e4rken v\u00e4vas samman till n\u00e5got st\u00f6rre \u2013 och det \u00e4r h\u00e4r du kommer in. Vi \u00e4r \u00f6vertygade om att v\u00e5ra fantastiska medarbetare \u00e4r helt avg\u00f6rande f\u00f6r v\u00e5r fortsatta framg\u00e5ng!\r\n\r\nDina arbetsuppgifter\n\r\nSom v\u00e5r nya Customer Operations Manager har du det \u00f6vergripande ansvaret f\u00f6r att leda, utveckla och samordna v\u00e5r Customer Operations-verksamhet. Du ansvarar f\u00f6r att s\u00e4kerst\u00e4lla en enhetlig, effektiv och kundorienterad hantering av kundorder, fakturering, leveransbevakning, prognoser, lagerrelaterade fr\u00e5gor och reklamationer. Rollen \u00e4r central f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g servicegrad och en professionell kundupplevelse genom hela leveranskedjan.\n\nDu leder och utvecklar teamet inom Customer Operations med ansvar f\u00f6r att skapa tydlighet kring m\u00e5l, prioriteringar och arbetss\u00e4tt. Genom ett n\u00e4rvarande ledarskap skapar du f\u00f6ruts\u00e4ttningar f\u00f6r medarbetarnas utveckling och ett starkt samarbete mellan v\u00e5ra olika verksamheter och produktionsanl\u00e4ggningar. En viktig del av uppdraget \u00e4r att skapa ett sammanh\u00e5llet team med gemensamma arbetss\u00e4tt, m\u00e5l och prioriteringar.\n\nI rollen ansvarar du \u00e4ven f\u00f6r att utveckla, standardisera och kvalitetss\u00e4kra processer inom omr\u00e5det. Du arbetar aktivt med uppf\u00f6ljning av nyckeltal, analyser och f\u00f6rb\u00e4ttringsinitiativ som st\u00e4rker kvalitet, effektivitet, leveransprecision och kundn\u00f6jdhet. Tj\u00e4nsten inneb\u00e4r m\u00e5nga kontaktytor d\u00e4r du samarbetar n\u00e4ra f\u00f6rs\u00e4ljning, planering, produktion, logistik, kvalitet och ekonomi f\u00f6r att skapa effektiva fl\u00f6den och l\u00e5ngsiktigt h\u00e5llbara arbetss\u00e4tt.\n\nSom v\u00e5r nya Customer Operations Manager ing\u00e5r du i Sales ledningsgrupp och rapporterar direkt till Head of Sales. Du blir en del av en entrepren\u00f6rsdriven arbetsplats som pr\u00e4glas av korta beslutsv\u00e4gar och en platt organisationsstruktur. Vi tror p\u00e5 att innovation sker b\u00e4st i en \u00f6ppen och samarbetsinriktad milj\u00f6 d\u00e4r varje medarbetares bidrag har stor betydelse.\n\r\n\r\nDin profil\n\r\nVi s\u00f6ker dig med relevant eftergymnasial utbildning inom exempelvis logistik, supply chain, ekonomi, f\u00f6rs\u00e4ljning eller motsvarande kompetens f\u00f6rv\u00e4rvad genom arbetslivserfarenhet. Du har erfarenhet fr\u00e5n liknande arbete inom kundservice, orderhantering, logistik eller liknande verksamhet samt erfarenhet av ledarskap d\u00e4r du haft ansvar f\u00f6r att leda, utveckla och skapa resultat tillsammans med andra.\n\nF\u00f6r att lyckas och trivas i rollen \u00e4r det viktigt att du uppskattar att arbeta i en verksamhet som befinner sig i f\u00f6r\u00e4ndring och utveckling. Vi s\u00f6ker dig som ser m\u00f6jligheter i f\u00f6r\u00e4ndring och som motiveras av att bygga framtida arbetss\u00e4tt, utveckla processer och skapa engagemang i organisationen.\n\nSom person \u00e4r du strukturerad, kommunikativ och relationsskapande. Du har en god f\u00f6rm\u00e5ga att bygga f\u00f6rtroendefulla samarbeten b\u00e5de internt och externt och k\u00e4nner dig bekv\u00e4m i en roll med m\u00e5nga kontaktytor. Du \u00e4r tydlig i din kommunikation och har l\u00e4tt f\u00f6r att skapa f\u00f6rst\u00e5else, delaktighet och samsyn kring m\u00e5l och prioriteringar.\nVidare \u00e4r du l\u00f6sningsorienterad, aff\u00e4rsm\u00e4ssig och har f\u00f6rm\u00e5gan att kombinera kundfokus med verksamhetens behov och f\u00f6ruts\u00e4ttningar. Du arbetar strukturerat och systematiskt samtidigt som du har f\u00f6rm\u00e5gan att fatta beslut och driva fr\u00e5gor fram\u00e5t. Erfarenhet av ledarskap inom Customer Service, Customer Operations eller annan kundn\u00e4ra verksamhet \u00e4r meriterande.\n\nH\u00e4r finns en m\u00f6jlighet att v\u00e4xa och utvecklas med utmanande och varierande arbetsuppgifter. Hos oss p\u00e5 Unaro Nordic \u00e4r v\u00e5r f\u00f6retagskultur och v\u00e5ra medarbetare av h\u00f6gsta prioritet. Vi erbjuder en dynamisk och v\u00e4nlig arbetsmilj\u00f6 d\u00e4r vi bryr oss om varandra. Vidare finns h\u00e4r en ansvarsfull roll med b\u00e5de strategiskt och operativt inneh\u00e5ll samt en m\u00f6jlighet att p\u00e5verka processer, arbetss\u00e4tt och teamets utveckling. Du f\u00e5r m\u00f6jlighet att verka i en sp\u00e4nnande och expansiv organisation d\u00e4r kundfokus, kvalitet och samarbete \u00e4r centrala framg\u00e5ngsfaktorer.\n\r\n\r\nAns\u00f6kan\n\r\nVi samarbetar med Clockwork Rekrytering. V\u00e4lkommen att registrera din ans\u00f6kan via www.clockworkpersonal.se senast 2026-09-13. F\u00f6r ytterligare information \u00e4r du v\u00e4lkommen att kontakta Rekryteringskonsult Anders Hultgren, Tel. 0733-512701.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Holmgatan 22 ","full_address":null,"city":"FALUN","country":"SE","latitude":60.605636812865,"longitude":15.632689165483},"metadata":{"region":"Dalarnas l\u00e4n","duration":"Tills vidare","employer":"Clockwork Bemanning & Rekrytering AB","postcode":"79171","positions":1,"profession":"F\u00f6rs\u00e4ljningschef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anders Hultgren","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Unaro Nordic","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":7,"ai_vendor_counts":{"openai":6,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0733512701","owner_email":"anders.hultgren@clwork.se","images":[],"published_at":"2026-08-13T15:54:39+00:00","expires_at":"2026-09-12T23:59:59+00:00","created_at":"2026-08-15T03:38:31+00:00","updated_at":"2026-08-20T19:28:52+00:00"}}