{"data":{"id":221499,"slug":"customer-operations-manager-alfa-mobility","type":"job","title":"Customer & Operations Manager - Alfa Mobility","description":"Do you want to lead people, create structure, and make a real difference in a business in transition? We are seeking a Customer & Operations Manager for our client who wants to take comprehensive responsibility for people, customer relationships, and operational activities. Here you'll have significant influence to shape working methods, create alignment between teams, and develop a strong and well-functioning operation. The role suits you if you thrive combining leadership, business acumen, customer focus, and change management, and if you're motivated by making things happen.\n\nYour responsibilities\n\nAs Customer & Operations Manager, you will lead and develop the Destination business with employees in Stockholm, Malm\u00f6, and G\u00f6teborg. The business works with relocation services for corporate clients and their employees, including support with housing, banking matters, and introduction to the new destination.\n\nOne of your most important tasks will be to align the teams around shared processes, routines, and working methods. There are currently differences between locations and within teams, and you will have a clear mandate to create structure, clarity, and more consistent working methods. At the same time, you'll have the opportunity to influence and develop processes based on the business's needs.\n\nThe role involves personnel responsibility and clear responsibility for daily operational management. You work closely with the business and provide support to the team when prioritizations need to be made or when a situation escalates.\n\nIn the role, you will, among other things:\n\u2022 Lead, support, and develop the teams and create clarity around responsibilities, priorities, and expectations\n\u2022 Establish and anchor shared processes and routines between teams and locations\n\u2022 Ensure that agreed working methods are followed and developed as needed\n\u2022 Plan resources, capacity, vacation, and other staffing\n\u2022 Create a good balance between high service, quality, and efficiency\n\u2022 Support employees in complex situations and handle customer escalations\n\u2022 Build and develop relationships with existing B2B customers\n\u2022 Create good collaboration between the Destination business and the Immigration team\n\u2022 Monitor the business's development, identify trends and variations in workload, and plan resources accordingly\n\u2022 Contribute to budget work and business follow-up\n\u2022 Identify areas for improvement and implement them in concrete and sustainable working methods\n\nThis is a role with great freedom and great responsibility. You are expected to be self-directed, make decisions, and drive the work forward. Your manager will give you significant latitude, with regular check-ins but without micromanagement. The focus is on transparency, problem-solving, and creating solutions that work long-term.\n\nYour profile\n\nFor this role, our client is primarily seeking a warm, confident, and clear leader. You need to be able to listen to people and build trust, but at the same time be willing to set direction, make demands, and stick to decisions made. You have experience with personnel responsibility and leadership, preferably from an operation where customer, service, coordination, and operational activities converge. Experience from relocation, Global Mobility, or immigration is a plus but not decisive. More important is that you have strong leadership and experience in getting people, processes, and operations to work well together.\n\nIt is an advantage if you have experience in several of the following areas:\n\u2022 Personnel management and employee development\n\u2022 Complex B2B service or customer-facing operations\n\u2022 Operational management, prioritization, and resource planning\n\u2022 Change management and implementation of new working methods\n\u2022 Experience with customer relationships and B2B customer dialogue\n\u2022 Coordination of multiple parallel assignments, projects, or processes in different phases\n\u2022 Business follow-up and financial understanding\n\nYou don't need to be the most senior manager on the market, but you should have practical management experience and some form of leadership training.\n\nAs a person, you are self-directed, responsible, and action-oriented. You find it easy to build trust and relationships, but are comfortable setting boundaries, making decisions, and driving change. You see the bigger picture, can prioritize, and thrive in an environment where the pace is high and conditions sometimes change quickly.\n\nYou also have good business understanding and can weigh customer needs against the business's resources and efficiency. High service is important, but you also understand the value of working in a structured, sustainable way with the right effort in the right place.\n\nThe role requires that you are very comfortable with both Swedish and English, in speech and writing.\n\nThis is an opportunity for you who want to step into a role where you can have real influence, build structure, and develop both people and operations.\n\nOther information\n\n\u2022 Work location: Stockholm\n\u2022 Start: according to agreement\n\u2022 Duration: Ongoing\n\u2022 Working hours: Office hours\n\u2022 Salary: according to agreement\n\nAlfa Mobility has chosen to collaborate with Maxkompetens in this recruitment process. If you have questions about the position, please contact the responsible recruiter at Maxkompetens, anders.gustavsson@maxkompetens.se\nSelection and interviews will take place on an ongoing basis in this process, so please apply at www.maxkompetens.se today!\nApplications by email are not accepted due to GDPR.\n\nAbout the client\n\nAs an employee at Alfa, you become part of an international network of colleagues working across geographical and cultural boundaries. Many of our employees have their own experience of international relocations, which gives us understanding of our customers' situations. We combine professional expertise with personal commitment to deliver high-quality global mobility services.\n\nAs the Nordic region's largest provider of mobility and assignment services, we are proud to foster a dynamic and inclusive work environment. We value your unique skills and believe they can significantly contribute to shaping our future in global mobility.\n\nBecome part of Alfa Mobility and develop with us while making a difference for others.","language":"sv","is_translated":true,"title_original":"Customer & Operations Manager - Alfa Mobility","description_original":"Vill du leda m\u00e4nniskor, skapa struktur och g\u00f6ra verklig skillnad i en verksamhet i f\u00f6r\u00e4ndring? Till v\u00e5r kund s\u00f6ker vi en Customer & Operations Manager som vill ta ett helhetsansvar f\u00f6r m\u00e4nniskor, kundrelationer och den operativa verksamheten. H\u00e4r f\u00e5r du stort mandat att p\u00e5verka arbetss\u00e4tt, skapa samsyn mellan team och utveckla en stark och v\u00e4lfungerande verksamhet. Rollen passar dig som trivs med att kombinera ledarskap, aff\u00e4rsm\u00e4ssighet, kundfokus och f\u00f6r\u00e4ndringsarbete och som motiveras av att f\u00e5 saker att h\u00e4nda. \r\n\r\nDina arbetsuppgifter\n\r\nSom Customer & Operations Manager ansvarar du f\u00f6r att leda och utveckla Destination-verksamheten med medarbetare i Stockholm, Malm\u00f6 och G\u00f6teborg. Verksamheten arbetar med relocationtj\u00e4nster f\u00f6r f\u00f6retagskunder och deras medarbetare, exempelvis st\u00f6d kring bostad, bank\u00e4renden och introduktion till den nya destinationen.\n\nEn av dina viktigaste uppgifter blir att samla teamen kring gemensamma processer, rutiner och arbetss\u00e4tt. Det finns idag skillnader mellan orterna och inom teamen och du f\u00e5r ett tydligt mandat att skapa struktur, tydlighet och ett mer enhetligt arbetss\u00e4tt. Samtidigt finns m\u00f6jlighet att p\u00e5verka och utveckla processerna utifr\u00e5n verksamhetens behov.\nRollen inneb\u00e4r personalansvar och ett tydligt ansvar f\u00f6r den dagliga operativa styrningen. Du arbetar n\u00e4ra verksamheten och agerar st\u00f6d till teamet n\u00e4r prioriteringar beh\u00f6ver g\u00f6ras eller n\u00e4r en situation eskalerar.\n\nI rollen kommer du bland annat att:\n\u2022\tleda, st\u00f6tta och utveckla teamen samt skapa tydlighet kring ansvar, prioriteringar och f\u00f6rv\u00e4ntningar\n\u2022\tetablera och f\u00f6rankra gemensamma processer och rutiner mellan team och orter\n\u2022\ts\u00e4kerst\u00e4lla att beslutade arbetss\u00e4tt f\u00f6ljs och utvecklas vid behov\n\u2022\tplanera resurser, kapacitet, semester och \u00f6vrig bemanning\n\u2022\tskapa en bra balans mellan h\u00f6g service, kvalitet och effektivitet\n\u2022\tst\u00f6tta medarbetarna i komplexa situationer och hantera kundeskaleringar\n\u2022\tbygga och utveckla relationerna med befintliga B2B-kunder\n\u2022\tskapa god samverkan mellan Destination-verksamheten och Immigration-teamet\n\u2022\tf\u00f6lja verksamhetens utveckling, identifiera trender och variationer i arbetsbelastning och planera resurser d\u00e4refter\n\u2022\tbidra i budgetarbete och verksamhetsuppf\u00f6ljning\n\u2022\tidentifiera f\u00f6rb\u00e4ttringsomr\u00e5den och oms\u00e4tta dem i konkreta och h\u00e5llbara arbetss\u00e4tt\n\nDet h\u00e4r \u00e4r en roll med stor frihet och stort ansvar. Du f\u00f6rv\u00e4ntas vara sj\u00e4lvg\u00e5ende, fatta beslut och driva arbetet fram\u00e5t. Din chef ger dig ett stort mandat, med regelbundna avst\u00e4mningar men utan detaljstyrning. Fokus ligger p\u00e5 transparens, probleml\u00f6sning och p\u00e5 att skapa l\u00f6sningar som fungerar l\u00e5ngsiktigt.\n\r\n\r\nDin profil\n\r\nTill rollen s\u00f6ker v\u00e5r kund framf\u00f6r allt en varm, trygg och tydlig ledare. Du beh\u00f6ver kunna lyssna in m\u00e4nniskor och bygga f\u00f6rtroende, men samtidigt v\u00e5ga s\u00e4tta riktning, kravst\u00e4lla och h\u00e5lla fast vid fattade beslut. Du har erfarenhet av personalansvar och ledarskap, g\u00e4rna fr\u00e5n en verksamhet d\u00e4r kund, service, koordinering och operativ verksamhet m\u00f6ts. Erfarenhet fr\u00e5n relocation, Global Mobility eller immigration \u00e4r meriterande men inte avg\u00f6rande. Viktigare \u00e4r att du har ett starkt ledarskap och erfarenhet av att f\u00e5 m\u00e4nniskor, processer och verksamhet att fungera v\u00e4l tillsammans.\n\nDet \u00e4r meriterande om du har erfarenhet av flera av f\u00f6ljande omr\u00e5den:\n\u2022\tpersonalledning och utveckling av medarbetare\n\u2022\tkomplex B2B-service eller kundn\u00e4ra verksamhet\n\u2022\toperativ styrning, prioritering och resursplanering\n\u2022\tf\u00f6r\u00e4ndringsledning och implementering av nya arbetss\u00e4tt\n\u2022\terfarenhet av kundrelationer och dialog med B2B-kunder\n\u2022\tkoordinering av flera parallella uppdrag, projekt eller processer i olika faser\n\u2022\tverksamhetsuppf\u00f6ljning och ekonomisk f\u00f6rst\u00e5else\n\nDu beh\u00f6ver inte vara den mest seniora chefen p\u00e5 marknaden, men du ska ha praktisk ledarerfarenhet och n\u00e5gon form av ledarskapsutbildning bakom dig.\nSom person \u00e4r du sj\u00e4lvg\u00e5ende, ansvarstagande och handlingskraftig. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och relationer, men \u00e4r samtidigt bekv\u00e4m med att s\u00e4tta gr\u00e4nser, fatta beslut och driva f\u00f6r\u00e4ndring. Du ser helheten, kan prioritera och trivs i en milj\u00f6 d\u00e4r tempot \u00e4r h\u00f6gt och f\u00f6ruts\u00e4ttningarna ibland f\u00f6r\u00e4ndras snabbt.\nDu har ocks\u00e5 en god aff\u00e4rsm\u00e4ssig f\u00f6rst\u00e5else och kan v\u00e4ga kundens behov mot verksamhetens resurser och effektivitet. H\u00f6g service \u00e4r viktigt, men du f\u00f6rst\u00e5r ocks\u00e5 v\u00e4rdet av att arbeta strukturerat, h\u00e5llbart och med r\u00e4tt insats p\u00e5 r\u00e4tt plats.\nF\u00f6r rollen kr\u00e4vs att du \u00e4r mycket bekv\u00e4m med b\u00e5de svenska och engelska, i tal och skrift.\nDet h\u00e4r \u00e4r en m\u00f6jlighet f\u00f6r dig som vill kliva in i en roll d\u00e4r du f\u00e5r p\u00e5verka p\u00e5 riktigt, bygga struktur och utveckla b\u00e5de m\u00e4nniskor och verksamhet.\n\r\n\r\n\u00d6vrig information\n\r\n\u2022\tPlaceringsort: Stockholm\n\u2022\tStart: enligt \u00f6k.\n\u2022\tVaraktighet: tills vidare\n\u2022\tArbetstid: Kontorstider\n\u2022\tL\u00f6n: enligt \u00f6k.\n\nAlfa Mobility har valt att samarbeta med Maxkompetens i denna rekryteringsprocess. Har du fr\u00e5gor ang\u00e5ende tj\u00e4nsten s\u00e5 kontakta g\u00e4rna ansvarig rekryterare p\u00e5 Maxkompetens, anders.gustavsson@maxkompetens.se \nUrval och intervjuer kommer ske l\u00f6pande i denna process s\u00e5 ans\u00f6k g\u00e4rna p\u00e5 www.maxkompetens.se redan idag!\nAns\u00f6kningar via e-post mottages ej p\u00e5 grund av GDPR.\n\n\n\n\r\n\r\nOm kunden\n\r\nSom medarbetare p\u00e5 Alfa blir du en del av ett internationellt n\u00e4tverk av kollegor som arbetar \u00f6ver geografiska och kulturella gr\u00e4nser. M\u00e5nga av v\u00e5ra medarbetare har egen erfarenhet av internationella flyttar, vilket ger oss f\u00f6rst\u00e5else f\u00f6r v\u00e5ra kunders situation. Vi kombinerar professionell kompetens med personligt engagemang f\u00f6r att leverera tj\u00e4nster inom global mobility med h\u00f6g kvalitet.\n\nSom Nordens st\u00f6rsta leverant\u00f6r av mobility- och uppdragstj\u00e4nster \u00e4r vi stolta \u00f6ver att uppmuntra en dynamisk och inkluderande arbetsmilj\u00f6. Vi v\u00e4rdes\u00e4tter dina unika f\u00e4rdigheter och tror att de kan bidra avsev\u00e4rt till att forma v\u00e5r framtid inom global mobility.\n\nBli en del av Alfa Mobility och utvecklas tillsammans med oss samtidigt som du g\u00f6r skillnad f\u00f6r andra.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":" Scheelegatan 28 ","full_address":null,"city":"Stockholm","country":"SE","latitude":59.332367924169,"longitude":18.045240000016},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Maxkompetens Sverige AB","postcode":"11228","positions":1,"profession":"Aff\u00e4rsomr\u00e5deschef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anders Gustavsson","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Alfa Mobility","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"anders.gustavsson@maxkompetens.se","images":[],"published_at":"2026-09-18T17:54:36+00:00","expires_at":"2026-10-31T23:59:59+00:00","created_at":"2026-09-19T03:24:25+00:00","updated_at":"2026-09-20T04:27:04+00:00"}}