{"data":{"id":205352,"slug":"customer-operations-manager-till-klinger","type":"job","title":"Customer Operations Manager at KLINGER","description":"Do you want to be part of developing an important function in a growing international industrial company? Are you driven by shaping and ensuring quality in processes and work methods? Are you a confident leader with the ability to create involvement and engagement among the people around you? Then the role of Customer Operations Manager at KLINGER might be for you!\n\nAbout KLINGER\nKLINGER is an established and world-leading supplier of solutions in sealing, fluid regulation, and level measurement. The company was founded in 1886 as a family business and is known as a pioneer in sealing technology. KLINGER has a global customer base and delivers reliable products worldwide for use in petrochemistry, chemicals, industry, infrastructure, and transport.\nToday, KLINGER Group consists of 3,100 employees with annual revenues of 719 million euros and operates 18 production facilities globally. In Sweden, the organization has 20 employees with headquarters in J\u00e4rf\u00e4lla.\n\nAbout the Customer Operations Manager role\nAs Customer Operations Manager at KLINGER, you will have a central role in a growing and well-established industrial operation, where you will have the opportunity to strengthen and further develop an existing operations function. You will lead a team of four people who work broadly with procurement and order management, material and product matters, and other administrative issues within customer operations. You will also work closely with sales, warehouse, and management. Your focus will be on creating clarity, structure, and accountability in the team and providing employees with the right conditions to work with even greater quality and efficiency.\nIn the role, you will work strategically to drive improvement initiatives around processes, work methods, and follow-up, with a particular focus on efficiency, quality, and digitalization. KLINGER is facing an upgrade of its business system to Business Central, where you will have a significant role in the change process to ensure that procedures and processes are followed and improved over time. KLINGER Sweden AB is ISO-certified according to ISO 9001 and ISO 14001, which are international standards for quality and environmental management systems.\nYou will be based in KLINGER's recently renovated office in J\u00e4rf\u00e4lla, Stockholm, and report to the Head Of Operations.\n\nYour main responsibilities:\nLead and develop the Operations team with focus on engagement, accountability, and productivity.\nDrive improvement initiatives within processes, procedures, and work methods.\nBe responsible for KPI follow-up and ensure high quality and delivery precision.\nParticipate in the implementation of Business Central and drive digitalization and streamlining of workflows and processes.\nWork closely with sales, warehouse, and management to create an efficient and customer-focused approach.\n\nAbout you\nWe are looking for someone with a complete upper secondary school education and a solid background in customer service, support, and\/or order management from a senior position where you have coached other employees. You have experience driving change initiatives and are motivated by creating structure, developing work methods, and finding smart solutions. You are comfortable working with systems, follow-up, and KPIs and have a natural interest in digitalization and streamlining. If you also have experience with personnel management, this is a merit. To succeed in the role, you need to have good system proficiency and preferably have experience with, for example, Business Central or another business system. Fluent Swedish language skills are required as well as good English language skills.\n\nAs a person, we are looking for someone who is a confident and present leader who dares to make decisions and has a good ability to inspire and engage others. You are action-oriented and comfortable driving change and creating structure, while at the same time having an unpretentious approach and valuing cooperation and clear communication. You find it easy to build trust and bring people with you even when work methods and processes need to change.\n\nEssential for the position:\nComplete upper secondary school education.\nSeveral years of experience as a team leader or manager within customer service, support, and\/or order management, or alternatively in a project management role.\nGood system proficiency.\nFluent Swedish language skills and good English language skills.\n\nMeritorious for the position:\nExperience with personnel management.\nGood experience driving change initiatives and motivating others on the journey.\nExperience with Business Central and\/or HubSpot.\n\nOther information\nStart: Immediately, by arrangement. Scope: Full-time, 100%. Location: J\u00e4rf\u00e4lla, Stockholm. Salary: By arrangement, fixed salary + bonus.\nDo you want to become part of team KLINGER? We warmly welcome your application.","language":"sv","is_translated":true,"title_original":"Customer Operations Manager till KLINGER","description_original":"Vill du vara med och utveckla en viktig funktion i ett v\u00e4xande internationellt industribolag? Drivs du av att forma och kvalitetss\u00e4kra processer och arbetss\u00e4tt? \u00c4r du en trygg ledare med f\u00f6rm\u00e5ga att skapa delaktighet och engagemang hos m\u00e4nniskorna omkring dig? D\u00e5 kan rollen som Customer Operations Manager p\u00e5 KLINGER vara n\u00e5got f\u00f6r dig! \n\nOm KLINGER KLINGER \u00e4r en etablerad och v\u00e4rldsledande leverant\u00f6r av l\u00f6sningar inom t\u00e4tning, v\u00e4tskereglering och niv\u00e5m\u00e4tning. F\u00f6retaget grundades 1886 som ett familjef\u00f6retag och \u00e4r k\u00e4nt som en pionj\u00e4r inom t\u00e4tningsteknik. KLINGER har en global kundbas och levererar p\u00e5litliga produkter \u00f6ver hela v\u00e4rlden f\u00f6r anv\u00e4ndning inom petrokemi, kemi, industri, infrastruktur och transport.\nIdag best\u00e5r KLINGER Group av 3100 medarbetare och oms\u00e4tter 719 miljoner euro och har 18 produktionsanl\u00e4ggningar globalt. I Sverige best\u00e5r organisationen av 20 medarbetare med huvudkontor i J\u00e4rf\u00e4lla.\nOm tj\u00e4nsten som Customer Operations Manager Som Customer Operations Manager p\u00e5 KLINGER f\u00e5r du en central roll i en v\u00e4xande och v\u00e4letablerad industriverksamhet, d\u00e4r du f\u00e5r m\u00f6jlighet att st\u00e4rka och vidareutveckla en befintlig operationsfunktion. Du kommer att leda ett team om fyra personer som arbetar brett med ink\u00f6p- och orderhantering, material- och produktfr\u00e5gor samt andra administrativa \u00e4renden inom customer operations. Vidare kommer du att ha ett n\u00e4ra samarbete med f\u00f6rs\u00e4ljning, lager och ledning. Ditt fokus ligger vid att skapa tydlighet, struktur och ansvar i teamet samt ge medarbetarna r\u00e4tt f\u00f6ruts\u00e4ttningar att arbeta \u00e4n mer kvalitativt och effektivt.\nI rollen arbetar du strategiskt med att driva f\u00f6rb\u00e4ttringsarbete kring processer, arbetss\u00e4tt och uppf\u00f6ljning, med s\u00e4rskilt fokus p\u00e5 effektivitet, kvalitet och digitalisering. KLINGER st\u00e5r inf\u00f6r en uppgradering av sitt aff\u00e4rssystem till Business Central, d\u00e4r du f\u00e5r en betydande roll i f\u00f6r\u00e4ndringsarbetet d\u00e4r du s\u00e4kerst\u00e4ller att rutiner och processer efterlevs och f\u00f6rb\u00e4ttras \u00f6ver tid. KLINGER Sweden AB \u00e4r ISO-certifierade enligt ISO 9001 och ISO 14001, som \u00e4r internationella standarder f\u00f6r kvalitets- och milj\u00f6ledningssystem.\nI tj\u00e4nsten utg\u00e5r du fr\u00e5n KLINGERs nyrenoverade kontor i J\u00e4rf\u00e4lla, Stockholm och rapporterar till Head Of Operations.\nDina huvudsakliga arbetsuppgifter:\nLeda och utveckla Operations-teamet med fokus p\u00e5 engagemang, ansvar och produktivitet.\nDriva f\u00f6rb\u00e4ttringsarbete inom processer, rutiner och arbetss\u00e4tt.\nAnsvara f\u00f6r uppf\u00f6ljning av KPI:er och s\u00e4kerst\u00e4lla h\u00f6g kvalitet och leveransprecision.\nVara delaktig i implementeringen av Business Central samt driva digitalisering och effektivisering av fl\u00f6den och processer.\nSamverka n\u00e4ra f\u00f6rs\u00e4ljning, lager och ledning f\u00f6r att skapa ett effektivt och kundfokuserat arbetss\u00e4tt.\n\nOm dig Vi s\u00f6ker dig som har en fullst\u00e4ndig gymnasial utbildning samt en gedigen bakgrund inom kundtj\u00e4nst, support och\/eller orderhantering, fr\u00e5n en ledande position d\u00e4r du coachat andra medarbetare. Du har erfarenhet av att driva f\u00f6r\u00e4ndringsarbete och motiveras av att skapa struktur, utveckla arbetss\u00e4tt och hitta smarta l\u00f6sningar. Du \u00e4r van vid att arbeta med system, uppf\u00f6ljning och KPI:er samt har ett naturligt intresse f\u00f6r digitalisering och effektivisering. Har du \u00e4ven erfarenhet av personalansvar, \u00e4r detta meriterande. F\u00f6r att lyckas i tj\u00e4nsten beh\u00f6ver du besitta god systemvana och g\u00e4rna ha erfarenhet av exempelvis Business Central eller annat aff\u00e4rssystem. Flytande spr\u00e5kkunskaper i svenska \u00e4r ett krav s\u00e5 v\u00e4l som goda kunskaper i engelska. \nSom person s\u00f6ker vi dig som \u00e4r en trygg och n\u00e4rvarande ledare som v\u00e5gar fatta beslut och har en god f\u00f6rm\u00e5ga att inspirera och engagera andra. Du \u00e4r handlingskraftig och trivs med att driva f\u00f6r\u00e4ndring och skapa struktur, samtidigt som du har ett prestigel\u00f6st f\u00f6rh\u00e5llningss\u00e4tt och v\u00e4rdes\u00e4tter samarbete och tydlig kommunikation. Du har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende och f\u00e5r med dig m\u00e4nniskor \u00e4ven n\u00e4r arbetss\u00e4tt och processer beh\u00f6ver f\u00f6r\u00e4ndras.\nViktigt f\u00f6r tj\u00e4nsten:\nFullst\u00e4ndig gymnasial utbildning.\nFlera \u00e5rs erfarenhet som teamleader eller chef inom kundtj\u00e4nst, support och\/eller orderhantering alternativt en projektledarroll.\nGod systemvana.\nFlytande spr\u00e5kkunskaper i svenska och goda kunskaper i engelska.\n\nMeriterande f\u00f6r tj\u00e4nsten:\nErfarenhet av personalansvar.\nGod erfarenhet av att driva f\u00f6r\u00e4ndringsarbete och motivera andra p\u00e5 resan.\nErfarenhet av Business Central och\/eller HubSpot.\n\n\u00d6vrigtStart: Omg\u00e5ende, enligt \u00f6verenskommelse. Omfattning: Heltid, 100 %. Placering: J\u00e4rf\u00e4lla, Stockholm. L\u00f6n: Enligt \u00f6verenskommelse, fast l\u00f6n + bonus. \nVill du bli en del av team KLINGER? Varmt v\u00e4lkommen med din ans\u00f6kan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kontov\u00e4gen 3","full_address":null,"city":"J\u00e4rf\u00e4lla","country":"SE","latitude":59.402785788118,"longitude":17.844866699431},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Needo Recruitment Sthlm AB","postcode":"17562","positions":1,"profession":"Kundtj\u00e4nstchef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Lisa Steffensen","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"KLINGER","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":4,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"lisa@needo.se","images":[],"published_at":"2026-09-10T09:19:13+00:00","expires_at":"2026-10-09T23:59:59+00:00","created_at":"2026-09-11T03:24:09+00:00","updated_at":"2026-09-15T03:14:27+00:00"}}