{"data":{"id":160987,"slug":"customer-operations-specialist-sweden","type":"job","title":"Customer Operations Specialist, Sweden","description":"About the role\nWe are looking for a Customer Operations Specialist to join our Supply Chain organization. The role is a long-term temporary position, with the possibility of continuation. In this role, you will play an important part in ensuring a smooth order-to-delivery process and an excellent customer experience.\nAs Customer Operations Specialist, you will represent the customer internally and make sure customer needs are handled through proactive communication, accurate order management and strong cross-functional collaboration. The position is a key link between customers, sales, supply chain, warehouse operations and logistics partners.\nThe position can be based in either our Stockholm or Gothenburg office.\nKey responsibilities\nIn this role, you will:\n\nManage the full order-to-delivery process, from order entry to delivery, using ERP systems.\n\n\nAct as the primary operational contact for customers and build strong customer relationships through proactive communication.\n\n\nHandle customer documentation such as order confirmations, certificates of analysis and customer-specific instructions.\n\n\nMaintain customer manuals, master data and operational guidelines.\n\n\nResolve order-related issues and customer complaints in collaboration with internal stakeholders.\n\n\nProvide inside sales support for selected customers, including pricing, quotations and coordination using tools such as HubSpot.\n\n\nCollaborate closely with sales, warehouse operations, logistics partners and other stakeholders to ensure accurate and timely deliveries.\n\n\nTrack customer service performance, identify improvement opportunities and share customer insights to support demand planning.\n\n\nContribute actively to customer satisfaction, loyalty and continuous improvement of service quality.\n\nWhat we are looking for\nWe believe you are structured, proactive and solution-oriented, with a strong customer focus and a service-minded approach. You enjoy working with others, communicate clearly and take ownership of your responsibilities.\nTo succeed in this role, you likely have:\n\nRelevant education, such as a university bachelor's degree or vocational training.\n\n\nExperience in customer service, order management or supply chain.\n\n\nA good understanding of customer operations and order-to-cash processes in a supply chain environment.\n\n\nExperience working with ERP systems, preferably M3.\n\n\nFamiliarity with CRM tools, such as HubSpot and\/or PowerBI.\n\n\nKnowledge of logistics and delivery processes in cooperation with warehouses and transport partners.\n\n\nExperience with customer documentation, data management and service performance follow-up.\n\n\nGood Excel skills and basic reporting capabilities.\n\nCollaboration\nYou will work closely with internal stakeholders across Supply Chain, Sales, Finance, HSEQ and IT. Externally, you will interact with customers, logistics partners and service providers to support efficient end-to-end operations from suppliers to customers.\nQuestions about the position?\nFor further information about this position, please contact: anders.wengel@telko.com phone: +45 2944 4728.","language":"sv","is_translated":true,"title_original":"Customer Operations Specialist, Sweden","description_original":"About the role\nWe are looking for a Customer Operations Specialist to join our Supply Chain organization. The role is a long-term temporary position, with the possibility of continuation. In this role, you will play an important part in ensuring a smooth order-to-delivery process and an excellent customer experience.\nAs Customer Operations Specialist, you will represent the customer internally and make sure customer needs are handled through proactive communication, accurate order management and strong cross-functional collaboration. The position is a key link between customers, sales, supply chain, warehouse operations and logistics partners.\nThe position can be based in either our Stockholm or Gothenburg office.\nKey responsibilities\nIn this role, you will:\n\nManage the full order-to-delivery process, from order entry to delivery, using ERP systems.\n\n\nAct as the primary operational contact for customers and build strong customer relationships through proactive communication.\n\n\nHandle customer documentation such as order confirmations, certificates of analysis and customer-specific instructions.\n\n\nMaintain customer manuals, master data and operational guidelines.\n\n\nResolve order-related issues and customer complaints in collaboration with internal stakeholders.\n\n\nProvide indoor sales support for selected customers, including pricing, quotations and coordination using tools such as HubSpot.\n\n\nCollaborate closely with sales, warehouse operations, logistics partners and other stakeholders to ensure accurate and timely deliveries.\n\n\nTrack customer service performance, identify improvement opportunities and share customer insights to support demand planning.\n\n\nContribute actively to customer satisfaction, loyalty and continuous improvement of service quality.\n\nWhat we are looking for\nWe believe you are structured, proactive and solution-oriented, with a strong customer focus and a service-minded approach. You enjoy working with others, communicate clearly and take ownership of your responsibilities.\nTo succeed in this role, you likely have:\n\nRelevant education, such as a university bachelor\u2019s degree or vocational training.\n\n\nExperience in customer service, order management or supply chain.\n\n\nA good understanding of customer operations and order-to-cash processes in a supply chain environment.\n\n\nExperience working with ERP systems, preferably M3.\n\n\nFamiliarity with CRM tools, such as HubSpot and\/or PowerBI.\n\n\nKnowledge of logistics and delivery processes in cooperation with warehouses and transport partners.\n\n\nExperience with customer documentation, data management and service performance follow-up.\n\n\nGood Excel skills and basic reporting capabilities.\n\nCollaboration\nYou will work closely with internal stakeholders across Supply Chain, Sales, Finance, HSEQ and IT. Externally, you will interact with customers, logistics partners and service providers to support efficient end-to-end operations from suppliers to customers.\nQuestions about the position?\nFor further information about this position, please contact:  anders.wengel@telko.com phone: +45 2944 4728.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"E A Rosengrens g 19","full_address":null,"city":"V\u00e4stra Fr\u00f6lunda","country":"SE","latitude":59.329323,"longitude":18.06858},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Telko Sweden AB","postcode":"42131","positions":1,"profession":"Orderadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/careers.telko.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Telko Ltd","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+45 2944 4728","owner_email":"anders.wengel@telko.com","images":[],"published_at":"2026-08-18T14:49:20+00:00","expires_at":"2027-02-14T23:59:59+00:00","created_at":"2026-08-19T03:15:05+00:00","updated_at":"2026-08-21T18:42:51+00:00"}}