{"data":{"id":213049,"slug":"customer-order-specialist","type":"job","title":"Customer & Order Specialist","description":"Do you want to make a difference in a role involving customer service, order management, and SAP at an international biotech company in Lund?\nWould you like to work at an international biotech company in Lund where customer service, order management, and personal responsibility define your daily work? As a Customer Service & Order Specialist, you'll have an extended temporary position of up to 1.5 years in a varied role with many points of contact. You'll work closely with customers, sales staff, and headquarters in Germany, handling orders, deliveries, payments, and follow-ups. Here you'll find an independent work approach, an international environment, and the opportunity to contribute to a company that provides products and services for research, laboratories, and clinical settings.\nYour employment offer\nHere you'll be offered a varied and independent role at a German-owned biotech company with Nordic headquarters in Lund. You'll become a central part of daily operations and work in an environment where service, structure, and initiative are truly valued. The role suits you if you thrive with owning your tasks from start to finish and want a job where no two days are the same.\nYour responsibilities\nIn this role, you'll work with customer service, order management, administration, and sales support in close collaboration with colleagues across the Nordic region and with ongoing contact with headquarters in Germany.\nExamples of tasks:\nDrive the order flow from registration through follow-up and delivery.\nRegister, manage, and follow up orders in SAP.\nEnsure accurate customer information and order documentation in CRM.\nMaintain ongoing dialogue with customers, sales staff, and headquarters in Germany.\nFollow up on deliveries and backorders, and handle inquiries requiring further follow-up.\nWork with webshop, pricing agreements, and catalogs.\nHandle invoice follow-up and basic invoice-related queries.\nSupport sales staff with documentation, coordination, backup, and support.\nBe a point of contact for CRM system-related questions.\nSupport sales staff with documentation and administration for public procurement according to LOU.\nEnsure that information, documentation, and follow-up are accurate in relevant systems and processes.\n\nGood to know\nThis is an extended temporary position of approximately one year on a full-time basis, based at the company's Nordic headquarters in Lund. About 10 people work at the office, and roughly 25 colleagues are part of the Nordic organization.\nThe company is German-owned and operates in biotech with products and solutions for research, laboratory operations, and clinical settings. Here you'll work in an international organization where contact with headquarters in Germany is a natural part of your daily routine.\n\n \nOur expectations\nWe're looking for someone with experience in customer service, order management, administration, or a similar coordinating role. You have previous experience working in SAP and are comfortable with order management in the system. Good system proficiency is important, and you have experience working with CRM and the Office package.\nYou need very strong English skills, both spoken and written, as a large part of communication takes place in English with customers, colleagues across the Nordic region, and headquarters in Germany. Swedish is not required, but can be useful in certain customer interactions. German is a plus.\nAs a person, you are self-driven, proactive, and confident in taking responsibility for your tasks. You don't wait for someone else to move things forward; instead, you take initiative, seek information, and follow up until the issue is resolved. You are service-minded, communicative, and comfortable contacting customers, sales staff, or colleagues in Germany when needed. To thrive in this role, you need to be able to prioritize, keep track of details, and act quickly when something needs to be solved.\nInterested?\nRecruitment is being conducted in collaboration with recruitment and consulting firm Talent Navigation Group (TNG), which through unbiased recruitment, staffing, and interim solutions helps employers with talent acquisition\u2014faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with CV or LinkedIn profile, without a cover letter. Please note that we don't accept applications via email, but you're always welcome to email the recruiter if you have questions. After submitting your application, we'll anonymize your personal information and ask you to complete a couple of recruitment tests before we make an initial objective assessment. Of course, you'll receive more information about each step when the time comes, and as soon as you submit your application, you can track it in real time on our website. Please note that we make selections on an ongoing basis, so the position may be filled before the final application deadline. You're warmly welcome to apply!","language":"sv","is_translated":true,"title_original":"Customer & order specialist","description_original":"Vill du g\u00f6ra skillnad i en roll med kundservice, orderhantering och SAP i ett internationellt biotechbolag i Lund?\nVill du arbeta i ett internationellt biotechbolag i Lund d\u00e4r kundservice, orderhantering och eget ansvar pr\u00e4glar vardagen? Som Customer Service & Order Specialist f\u00e5r du ett l\u00e4ngre vikariat p\u00e5 upp till 1,5 \u00e5r i en varierad roll med m\u00e5nga kontaktytor. Du arbetar n\u00e4ra kunder, s\u00e4ljare och huvudkontoret i Tyskland och hanterar order, leveranser, betalningar och uppf\u00f6ljning. H\u00e4r f\u00e5r du ett sj\u00e4lvst\u00e4ndigt arbetss\u00e4tt, en internationell milj\u00f6 och m\u00f6jlighet att bidra i ett bolag som tillhandah\u00e5ller produkter och tj\u00e4nster f\u00f6r forskning, laboratorier och kliniska milj\u00f6er.\nDitt anst\u00e4llningserbjudande\nH\u00e4r erbjuds du en omv\u00e4xlande och sj\u00e4lvst\u00e4ndig roll i ett tysk\u00e4gt biotechbolag med nordiskt huvudkontor i Lund. Du blir en central del av den dagliga verksamheten och f\u00e5r arbeta i en milj\u00f6 d\u00e4r service, struktur och initiativf\u00f6rm\u00e5ga verkligen uppskattas. Rollen passar dig som trivs med att \u00e4ga dina fr\u00e5gor fr\u00e5n start till m\u00e5l och som vill ha ett arbete d\u00e4r ingen dag \u00e4r den andra lik. \nDina arbetsuppgifter\nI rollen arbetar du med kundservice, orderhantering, administration och s\u00e4ljst\u00f6d i n\u00e4ra samarbete med kollegor i Norden och med l\u00f6pande kontakt med huvudkontoret i Tyskland.\nExempel p\u00e5 arbetsuppgifter:\nDriva orderfl\u00f6det fr\u00e5n registrering till uppf\u00f6ljning och leverans.\nRegistrera, hantera och f\u00f6lja upp orders i SAP.\nS\u00e4kerst\u00e4lla korrekt kundinformation och orderunderlag i CRM.\nHa l\u00f6pande dialog med kunder, s\u00e4ljare och huvudkontoret i Tyskland.\nF\u00f6lja upp leveranser och restnoterade produkter samt hantera fr\u00e5gor som kr\u00e4ver vidare uppf\u00f6ljning.\nArbeta med webshop, prisavtal och kataloger.\nHantera fakturauppf\u00f6ljning och enklare fakturarelaterade fr\u00e5gor.\nSt\u00f6tta s\u00e4ljarna med underlag, koordinering, backup och support.\nVara kontaktperson f\u00f6r fr\u00e5gor kopplade till CRM systemet.\nSt\u00f6tta s\u00e4ljarna med underlag och administration i samband med offentliga upphandlingar enligt LOU.\nS\u00e4kerst\u00e4lla att information, underlag och uppf\u00f6ljning \u00e4r korrekt i ber\u00f6rda system och processer.\n\nV\u00e4rt att veta\nDet h\u00e4r \u00e4r ett l\u00e4ngre vikariat p\u00e5 cirka ett \u00e5r p\u00e5 heltid, med placering p\u00e5 bolagets nordiska huvudkontor i Lund. P\u00e5 kontoret arbetar cirka 10 personer och totalt finns omkring 25 kollegor i den nordiska organisationen.\nBolaget \u00e4r tysk\u00e4gt och verkar inom biotech med produkter och l\u00f6sningar f\u00f6r forskning, laboratorieverksamhet och kliniska milj\u00f6er. H\u00e4r arbetar du i en internationell organisation d\u00e4r kontakten med huvudkontoret i Tyskland \u00e4r en naturlig del av vardagen.\n\n \nV\u00e5ra f\u00f6rv\u00e4ntningar\nVi s\u00f6ker dig som har erfarenhet av kundservice, orderhantering, administration eller en liknande koordinerande roll. Du har tidigare arbetat i SAP och \u00e4r trygg med orderhantering i systemet. God systemvana \u00e4r viktigt och du har erfarenhet av att arbeta med CRM och Officepaketet.\nDu beh\u00f6ver ha mycket goda kunskaper i engelska, b\u00e5de i tal och skrift, eftersom en stor del av kommunikationen sker p\u00e5 engelska med kunder, kollegor i Norden och huvudkontoret i Tyskland. Svenska \u00e4r inte ett krav, men kan vara anv\u00e4ndbart i vissa kunddialoger. Tyska \u00e4r meriterande.\nSom person \u00e4r du sj\u00e4lvg\u00e5ende, proaktiv och trygg i att ta ansvar f\u00f6r dina fr\u00e5gor. Du v\u00e4ntar inte p\u00e5 att n\u00e5gon annan ska driva arbetet fram\u00e5t, utan tar egna initiativ, s\u00f6ker information och f\u00f6ljer upp tills fr\u00e5gan \u00e4r l\u00f6st. Du \u00e4r serviceminded, kommunikativ och \u00e4r trygg i att kontakta kunder, s\u00e4ljare eller kollegor i Tyskland n\u00e4r det beh\u00f6vs. F\u00f6r att trivas i rollen beh\u00f6ver du kunna prioritera, h\u00e5lla ihop detaljer och samtidigt agera snabbt n\u00e4r n\u00e5got beh\u00f6ver l\u00f6sas.\nIntresserad?\nRekryteringen sker i samarbete med rekryterings- och konsultf\u00f6retaget Talent Navigation Group (TNG) som med f\u00f6rdomsfri rekrytering, bemanning och interim hj\u00e4lper arbetsgivare med kompetensf\u00f6rs\u00f6rjning \u2013 snabbare, mer objektivt och med nya perspektiv som driver tillv\u00e4xt. Vi ser fram emot att f\u00e5 din ans\u00f6kan med CV eller LinkedIn-profil, och utan personligt brev. Notera att vi inte tar emot ans\u00f6kningar via e-post, men att du alltid \u00e4r v\u00e4lkommen att maila rekryteraren vid fr\u00e5gor. Efter inskickad ans\u00f6kan kommer vi anonymisera dina personuppgifter och be dig g\u00f6ra ett par rekryteringstester, innan vi g\u00f6r en f\u00f6rsta objektiv bed\u00f6mning. Givetvis f\u00e5r du mer information om varje steg n\u00e4r det \u00e4r dags och s\u00e5 snart du skickat in din ans\u00f6kan kan du f\u00f6lja den i realtid via v\u00e5r hemsida. Observera att vi g\u00f6r urval l\u00f6pande och tj\u00e4nsten kan d\u00e4rf\u00f6r tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdatum. Varmt v\u00e4lkommen!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sheeletorget 1","full_address":null,"city":"Lund","country":"SE","latitude":55.713060570738,"longitude":13.21629384692},"metadata":{"region":"Sk\u00e5ne l\u00e4n","employer":"TNG Group AB","postcode":"22363","positions":1,"profession":"Orderadministrat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.tng.se\/","contact_person":"Ann  Winsborn","employment_type":"contract","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Miltenyi Biotec Norden","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ann.winsborn@tng.se","images":[],"published_at":"2026-09-15T10:40:58+00:00","expires_at":"2026-10-11T23:59:59+00:00","created_at":"2026-09-16T03:20:55+00:00","updated_at":"2026-09-19T03:08:08+00:00"}}