{"data":{"id":183796,"slug":"customer-relationship-manager-till-svea-bank","type":"job","title":"Customer Relationship Manager at Svea Bank","description":"We are now looking for you to become our new colleague in the sales team for our Administrative and Financial Services (AFT) business area, which handles a wide range of the company's corporate financing. Are you self-driven, engaged, and passionate about creating long-term customer relationships? Then this could be the right role for you.\n\nAbout the Role\nAs a Customer Relationship Manager, you are responsible for developing, leading, and ensuring high quality in the business area's customer relationships regarding the largest accounts. The role involves creating positive relationships with key customers by improving customer experience, developing a diverse and profitable business, and monitoring customer satisfaction and loyalty. You will also have significant personal responsibility for planning, executing, and structuring your work, as well as building sustainable and long-term relationships both internally and externally. Your tasks will include:\n\nParticipate in handover and startup meetings with customers transferring from sales to operations.\n\nResponsible for customer communication before, during, and after delivery of products\/services.\n\nContinuously develop new business opportunities together with the customer and develop new solution proposals in accordance with the business area.\n\nResponsible for contract negotiations regarding changes and extensions.\n\nParticipate in and invite customers to various events and other activities, and follow up on completed activities.\n\nExperience and Requirements\nWe are looking for someone with a relevant higher education or university degree. It is advantageous if you have experience working in a similar role and have worked in a customer-facing and customer-focused manner within banking and financial services. You also have strong knowledge of credit and risk work as well as a good understanding of regulatory requirements with great interest in both business and regulatory processes. You have excellent knowledge of the Office suite and are fluent in Swedish and English, both spoken and written.\n\nWho Are You?\nTo succeed in this role, you have a genuine commitment to creating good business relationships and long-term partnerships with some of our key customers. Your understanding of our business combined with your analytical skills enable you to work strategically with business and customer in focus. As you will be in many different types of meetings and situations, we see that you adapt easily, are flexible, and communicate well. Furthermore, you are self-driven, know how to prioritize and move your processes forward, and can maintain good structure in your work even when you have many parallel tasks.\n\nAbout Svea Bank\nSvea is a financial group with over 2,000 employees and operations in several European countries. With more than 40 years of experience, we are proud to offer innovative and sustainable financial solutions to our customers. Svea is characterized by a family-friendly corporate culture where each employee contributes their unique competence and commitment. Our corporate culture emphasizes community, action, and balance between work and private life. Welcome to join us on our exciting journey!\n\nApplication\nIf you have questions about the position, please contact recruiter Fredrika Engelin at fredrika.engelin@svea.com. We do not accept applications via email. Selection and interviews are conducted on an ongoing basis.\n\nWelcome with your application!","language":"sv","is_translated":true,"title_original":"Customer Relationship Manager till Svea Bank","description_original":"Vi s\u00f6ker nu dig som vill bli v\u00e5r nya kollega i s\u00e4ljteamet till v\u00e5rt aff\u00e4rsomr\u00e5de Administrativa och Finansiella tj\u00e4nster (AFT), som hanterar ett brett utbud av bolagets f\u00f6retagsfinansiering. \u00c4r du sj\u00e4lvg\u00e5ende, engagerad och driven som brinner f\u00f6r att skapa l\u00e5ngvariga kundrelationer? D\u00e5 kan detta vara r\u00e4tt roll f\u00f6r dig.\nOm rollen I rollen som Customer Relationship Manager ansvarar du f\u00f6r att utveckla, leda och s\u00e4kerst\u00e4lla en h\u00f6g kvalitet i aff\u00e4rsomr\u00e5dets kundrelationer g\u00e4llande de st\u00f6rsta kontona. Rollen inneb\u00e4r att skapa positiva relationer med nyckelkunder genom att f\u00f6rb\u00e4ttra kundupplevelsen, utveckla en m\u00e5ngsidig och l\u00f6nsam aff\u00e4r samt f\u00f6lja upp kundn\u00f6jdhet och lojalitet. Vidare f\u00e5r du ett stort eget ansvar f\u00f6r att planera, utf\u00f6ra och strukturera ditt arbete, likv\u00e4l som att bygga upp relationer b\u00e5de internt och externt som \u00e4r h\u00e5llbara och l\u00e5ngsiktiga. Dina arbetsuppgifter kommer bland annat innefatta:\n\nDelaktig vid \u00f6verl\u00e4mning och\/uppstartsm\u00f6ten av kund fr\u00e5n s\u00e4ljare till produktion.\n\n\nAnsvara f\u00f6r kundkommunikation f\u00f6re, under och efter leverans av produkter\/tj\u00e4nster.\n\n\nKontinuerligt utveckla nya aff\u00e4rsm\u00f6jligheter tillsammans med kunden, utarbeta nya f\u00f6rslag p\u00e5 l\u00f6sningar, i enlighet med aff\u00e4rsomr\u00e5det\n\n\nAnsvara f\u00f6r avtalsf\u00f6rhandling vid f\u00f6r\u00e4ndringar och f\u00f6rl\u00e4ngningar.\n\n\nDelta och bjuda in kunder till olika events och andra aktiviteter samt f\u00f6lja upp genomf\u00f6rda aktiviteter.\n\n\nErfarenheter och krav Vi s\u00f6ker dig som har relevant h\u00f6gskole- eller universitetsexamen. Det \u00e4r positivt om du har erfarenhet av att arbeta i en liknande roll samt arbetat kundn\u00e4ra och kund fokuserat inom bank och finansverksamhet. Vidare har du goda kunskaper i kredit-och riskarbete samt en god f\u00f6rst\u00e5else f\u00f6r regulatoriska krav med ett stort intresse f\u00f6r b\u00e5de aff\u00e4ren och det regulatoriska processerna. Du har mycket goda kunskaper i Officepaketet samt beh\u00e4rskar flytande svenska och engelska, s\u00e5v\u00e4l tal som skrift.\nVem \u00e4r du? F\u00f6r att lyckas i den h\u00e4r rollen har du ett genuint engagemang f\u00f6r att skapa goda aff\u00e4rsrelationer och l\u00e5ngvariga samarbeten med n\u00e5gra av v\u00e5ra fr\u00e4msta nyckelkunder. Din f\u00f6rst\u00e5else f\u00f6r v\u00e5r aff\u00e4r i kombination med din analysf\u00f6rm\u00e5ga g\u00f6r att du arbetar p\u00e5 ett strategiskt s\u00e4tt med aff\u00e4ren och kunden i fokus. D\u00e5 du kommer befinna dig i m\u00e5nga olika typer av m\u00f6ten och situationer ser vi att du har l\u00e4tt att anpassa dig, samt \u00e4r flexibel och kommunikativ. Vidare \u00e4r du sj\u00e4lvg\u00e5ende, vet hur du ska prioritera och driva dina processer fram\u00e5t och kan h\u00e5lla god struktur i ditt arbete \u00e4ven n\u00e4r du har m\u00e5nga parallella uppgifter.\nOm Svea Bank Svea \u00e4r en finansiell koncern med \u00f6ver 2000 anst\u00e4llda och verksamhet i flertalet europeiska l\u00e4nder. Med mer \u00e4n 40 \u00e5rs erfarenhet \u00e4r vi stolta \u00f6ver att erbjuda innovativa och h\u00e5llbara finansiella l\u00f6sningar till v\u00e5ra kunder. Svea pr\u00e4glas av en familj\u00e4r f\u00f6retagskultur d\u00e4r varje medarbetare bidrar med sin unika kompetens och engagemang. V\u00e5r f\u00f6retagskultur betonar gemenskap, handlingskraft, och balans mellan arbete och privatliv. V\u00e4lkommen att f\u00f6lja med oss p\u00e5 v\u00e5r sp\u00e4nnande resa!\nAns\u00f6kan Om du har fr\u00e5gor om tj\u00e4nsten g\u00e5r det bra att kontakta rekryterare Fredrika Engelin p\u00e5 fredrika.engelin@svea.com. Vi tar inte emot ans\u00f6kningar via mail. Urval och intervjuer sker l\u00f6pande. \nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Evenemangsgatan 31 A ","full_address":null,"city":"Solna","country":"SE","latitude":59.370576852298,"longitude":17.999560360413},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Svea Bank AB","postcode":"16979","positions":1,"profession":"Customer success manager\/CSM","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.svea.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"Svea  ","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"fredrika.engelin@svea.com","images":[],"published_at":"2026-09-02T13:12:59+00:00","expires_at":"2027-03-01T23:59:59+00:00","created_at":"2026-09-03T03:17:29+00:00","updated_at":"2026-09-03T04:01:31+00:00"}}