{"data":{"id":201520,"slug":"customer-service-3","type":"job","title":"Customer Service","description":"About the Role\nCustomer Service plays a central function in our operations and is responsible for daily contact with customers, sales representatives, and internal departments. This role is an important part of ensuring high service standards, efficient workflows, and a positive customer experience. We are now looking for someone to strengthen our Customer Service team.\n\nThe role includes:\nRegistering orders and discrepancies.\nHandling incoming inquiries via phone, email, and chat.\nResponding to price quotes.\nManaging complaints and returns.\nAdministering and documenting customer cases.\nProviding information about products, deliveries, and services.\nUpdating prices and price lists in the business system.\nRetrieving and managing EDI orders.\nResponsible for daily planning within the function.\nReporting results and status updates at morning meetings.\nStructuring and developing administrative routines.\nFollowing up on customer cases and satisfaction and driving improvement initiatives.\nParticipating in the development of digital customer channels and self-service solutions.\nCollaborating with sales, production, and other departments to ensure efficient workflows.\n\nThis position reports to the CCO.\n\nQualifications\nExperience in customer service, order management, or similar administrative work.\nExperience working with business systems. Experience with Monitor is advantageous.\nGood computer skills and experience with administrative systems.\nStrong ability to communicate in Swedish and English, both spoken and written.\nExperience with EDI flows, complaint handling, or work in manufacturing or B2B operations is advantageous.\nValid driver's license (category B).\n\nTerms\nEmployment type: Fixed-term employment for a minimum of 3 months with possibility of extension.\nStart date: By mutual agreement.\nEmployment terms: Full-time, salary by agreement.\nWorking hours: Daytime.\nLocation: Konga.\nApplication deadline: 2026-10-04\n\nAbout Us\nKongamek is a family-owned company founded in 1987 and is currently run by Jonathan Haglund, son of founder Paul Haglund. Since its inception, Kongamek has grown from a small mechanical workshop to become one of Scandinavia's leading providers of material handling products, with Europe's broadest product range. Our headquarters, warehouse, and production are located in Konga. We also own companies with production in Anderstorp and Vietnam, as well as a sales company in Germany.\nKongamek's soul is defined by our core values of Community, Flexibility, and Availability.\nWe live by our common motto: \"If you are not constantly working to improve, there is a great risk that you will stop being good.\"\nAs a Workmate at Kongamek, you are part of shaping our organization every day by participating in our continuous improvement efforts with a constant focus on sustainability. Collaboration within and between our departments is characterized by great commitment, and through short decision-making processes, we make daily decisions based on what is best for the customer.\nKongamek is and will always be a company where the customer is our highest priority.\n\nCommunication and Feedback\nWe use the recruitment platform Hailey HR. Communication takes place through this platform and this is where we will provide you with feedback. Look out for emails from \"Hailey HR <noreply@haileyhr.com>\"\n\nWe look forward to receiving your application!","language":"sv","is_translated":true,"title_original":"Customer Service","description_original":"Om tj\u00e4nsten\nCustomer Service har en central funktion i verksamheten och ansvarar f\u00f6r den dagliga kontakten med kunder, s\u00e4ljare och interna funktioner. Rollen \u00e4r en viktig del i att s\u00e4kerst\u00e4lla h\u00f6g service, effektiva fl\u00f6den och en positiv kundupplevelse. Vi s\u00f6ker nu en f\u00f6rst\u00e4rkning till v\u00e5rt Customer Service-team.\n\n\nI tj\u00e4nsten ing\u00e5r bland annat att:\nRegistrera order och avvikelser.\nHantera inkommande \u00e4renden via telefon, e-post och chatt.\nBesvara prisf\u00f6rfr\u00e5gningar.\nHantera reklamationer och returer.\nAdministrera och dokumentera kund\u00e4renden.\nGe information om produkter, leveranser och tj\u00e4nster.\nUppdatera priser och prislistor i aff\u00e4rssystemet.\nH\u00e4mta och hantera EDI-order.\nAnsvara f\u00f6r daglig planering inom funktionen.\nRapportera utfall och nul\u00e4ge vid morgonm\u00f6ten.\nStrukturera och utveckla administrativa rutiner.\nF\u00f6lja upp kund\u00e4renden och kundn\u00f6jdhet samt driva f\u00f6rb\u00e4ttrings\u00e5tg\u00e4rder.\nDelta i utvecklingen av digitala kundkanaler och sj\u00e4lvbetj\u00e4ningsl\u00f6sningar.\nSamverka med f\u00f6rs\u00e4ljning, produktion och \u00f6vriga funktioner f\u00f6r att s\u00e4kerst\u00e4lla effektiva fl\u00f6den.\n\nTj\u00e4nsten rapporterar till CCO.\n\n\nKvalifikationer\nErfarenhet av kundservice, orderhantering eller liknande administrativt arbete. \nErfarenhet av arbete i aff\u00e4rssystem. Erfarenhet av Monitor \u00e4r meriterande. \nGod datorvana och erfarenhet av administrativa system. \nGod f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska och engelska i tal och skrift. \nErfarenhet av EDI-fl\u00f6den, reklamationshantering eller arbete i tillverkande industri och\/eller B2B-verksamhet \u00e4r meriterande.\nB-k\u00f6rkort.\n\n \nVillkor \nAnst\u00e4llningsform: Visstidsanst\u00e4llning om minst 3 m\u00e5nader med m\u00f6jlighet till f\u00f6rl\u00e4ngning. \nAnst\u00e4llningsstart: Efter \u00f6verenskommelse. \nAnst\u00e4llningsvillkor: Heltid, l\u00f6n enligt \u00f6verenskommelse. \nArbetstid: Dagtid. \nPlats: Konga. \nSista ans\u00f6kningsdag: 2026-10-04\n\n \nOm oss\nKongamek \u00e4r ett familje\u00e4gt f\u00f6retag som grundades 1987 och drivs idag av Jonathan Haglund, son till grundaren Paul Haglund. Sedan starten har Kongamek g\u00e5tt fr\u00e5n att vara en liten mekanisk verkstad till att idag vara en av Skandinaviens marknadsledande akt\u00f6rer inom materialhanteringsprodukter, med Europas bredaste sortiment. V\u00e5rt huvudkontor, lager och produktion finns i Konga. Vi \u00e4ger \u00e4ven bolag med produktion i Anderstorp och Vietnam, samt ett s\u00e4ljbolag i Tyskland.\nKongameks sj\u00e4l genomsyras av v\u00e4rdeorden Gemenskap, Flexibel och Tillhands.\nVi lever utifr\u00e5n v\u00e5rt gemensamma motto \u201dArbetar man inte st\u00e4ndigt p\u00e5 att bli b\u00e4ttre \u00e4r det stor risk att man slutar vara bra\u201d.\nSom Workmate p\u00e5 Kongamek \u00e4r du dagligen med och p\u00e5verkar genom att delta i v\u00e5rt f\u00f6rb\u00e4ttringsarbete med st\u00e4ndigt fokus p\u00e5 h\u00e5llbarheten. Samarbetet inom och mellan v\u00e5ra avdelningar pr\u00e4glas av stort engagemang och genom korta beslutsv\u00e4gar tar vi dagligen beslut utifr\u00e5n vad som \u00e4r b\u00e4st f\u00f6r kunden.\nKongamek \u00e4r och ska alltid vara ett f\u00f6retag d\u00e4r kunden st\u00e5r h\u00f6gst i fokus.\n\n\nKommunikation och \u00e5terkoppling\nVi anv\u00e4nder oss av rekryteringsplattformen Hailey HR. Kommunikationen sker via denna plattform och det \u00e4r h\u00e4r vi \u00e5terkopplar till dig som kandidat. H\u00e5ll utkik efter mejl med avs\u00e4ndare \"Hailey HR <noreply@haileyhr.com>\"\n\n\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Postv\u00e4gen 12","full_address":null,"city":"KONGA","country":"SE","latitude":56.49627805678,"longitude":15.11427115013},"metadata":{"region":"Kronobergs l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"Kongamek AB","postcode":"36240","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"temporary","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kontor\/Produktion","experience_required":true,"employment_type_label":"Tidsbegr\u00e4nsad anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":0,"ai_vendor_counts":{"other":2,"openai":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"noreply@haileyhr.com","images":[],"published_at":"2026-09-09T00:00:00+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-09T03:29:43+00:00","updated_at":"2026-09-17T02:49:59+00:00"}}