{"data":{"id":228264,"slug":"customer-service-4","type":"job","title":"Customer Service","description":"Job Description\nDo you want to be part of driving the digital transformation for tomorrow's smart and sustainable buildings? Do you have a strong sense of service, good administrative skills, and thrive in a proactive role with extensive customer contact? Then you might be the person we're looking for!\nAs a Customer Services Professional with one of our clients in Malm\u00f6, you will be the face of the company and the most important link between customers and internal technical teams. Our client is a global leader and technology pioneer in smart infrastructure and digital building technology. Here you will have a key role where you handle incoming cases, coordinate field technicians, plan installations and logistics, and ensure the highest possible customer satisfaction. We are looking for someone with a high school diploma or post-secondary education, a couple of years of experience in customer service or call center work in a larger organization, and fluent knowledge of Swedish and English. The role offers a varied daily routine in a change-oriented and development-focused environment.\nWe are looking for someone who always puts the customer at the center. You are a team player with a proactive \"can-do\" attitude and a willingness to go the extra mile. You are thorough, organize your time effectively, and are happy to take your own initiative to drive your work forward within given timelines and regulations.\nPlacement: In Malm\u00f6\nWorking Hours: 8-16:00\nAssignment Period: Start 2026-10-12 and through 2027-01-31 (with good opportunities for extension).\nBeing a Consultant:\nRandstad Professional is the career partner that helps you find the right job, be passionate about what you do, and develop your career. As a consultant with us, you receive competitive salary, benefits, and collectively agreed terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developing assignments at different companies, in different industries. With access to a wide range of opportunities, a large global network, and our distinctive specialization, we are your guiding partner that helps you build a rewarding career.\n\n\nResponsibilities\nReceive and handle incoming calls and emails from customers in a welcoming and professional manner\nEvaluate customer needs, prioritize cases, and ensure compliance with service level agreements (SLA) and customer segmentation\nCreate and manage service orders, coordinate with technical teams, and plan installations and logistics for field technicians\nHandle complaint cases (claim management), proactively flag any deviations, and develop solution proposals\nProactively communicate with both internal and external stakeholders to gather necessary information for technical solutions and billing\nParticipate in new initiatives, test new tools, systems, and processes, and contribute to developing the Service Desk toward operational excellence\nPerform broad administrative tasks related to daily operations\n\n\nQualifications\nHigh school diploma or relevant university\/college education.\nSeveral years of relevant work experience in customer service, sales support, call center, or Service Desk \u2013 preferably from a larger international corporation.\nVery good knowledge of both Swedish and English in speech and writing is an absolute requirement. Knowledge of Finnish is highly desirable.\nPrevious experience with change management is a plus.\n\n\nAbout the Company\n\nRandstad\nAt Randstad, we know that all people have a place in the job market. With operations throughout the country and within all areas of expertise, we help people find a job that feels right, and where they have the opportunity to grow, develop, and reach their full potential.\nWith nearly 600,000 employees in 38 countries, Randstad is the world leader in HR services, with the goal of becoming the world's leading and most valued partner in the job market. By combining our passion for people with the power of today's technology, we help people and companies reach their full potential. We call it Human Forward.","language":"sv","is_translated":true,"title_original":"Customer service ","description_original":"Arbetsbeskrivning\nVill du vara med och driva den digitala transformeringen f\u00f6r framtidens smarta och h\u00e5llbara byggnader? Har du en stark k\u00e4nsla f\u00f6r service, god administrativ f\u00f6rm\u00e5ga och trivs i en proaktiv roll med mycket kundkontakt? D\u00e5 kan det vara dig vi s\u00f6ker!\nI rollen som Customer Services Professional hos en av v\u00e5ra kunder i Malm\u00f6 s\u00e5 blir du f\u00f6retagets ansikte ut\u00e5t och den viktigaste l\u00e4nken mellan kunder och interna tekniska team. V\u00e5r kund \u00e4r en global ledare och teknikpionj\u00e4r inom smart infrastruktur och digital byggnadsteknik. H\u00e4r f\u00e5r du en nyckelroll d\u00e4r du hanterar inkommande \u00e4renden, koordinerar f\u00e4lttekniker, planerar installationer och logistik samt s\u00e4kerst\u00e4ller h\u00f6gsta m\u00f6jliga kundn\u00f6jdhet. Vi s\u00f6ker dig med gymnasie- eller eftergymnasial utbildning, ett par \u00e5rs erfarenhet fr\u00e5n kundservice eller callcenter i en st\u00f6rre organisation samt flytande kunskaper i svenska och engelska. Rollen erbjuder en varierad vardag i en f\u00f6r\u00e4ndringsben\u00e4gen och utvecklande milj\u00f6.\nVi s\u00f6ker dig som alltid s\u00e4tter kunden i centrum. Du \u00e4r en lagspelare med en proaktiv \"can-do\"-inst\u00e4llning och en vilja att ge det lilla extra. Du \u00e4r noggrann, strukturera din tid effektivt och tar g\u00e4rna egna initiativ f\u00f6r att driva ditt arbete fram\u00e5t inom givna tidsramar och regelverk.\nPlacering: I Malm\u00f6\nArbetstider: 8-16:00\nUppdragsperiod: Start 2026-10-12 och fram till 2027-01-31 (med goda m\u00f6jligheter till f\u00f6rl\u00e4ngning).\nAtt vara konsult:\nRandstad Professional \u00e4r karri\u00e4rpartnern som hj\u00e4lper dig att hitta r\u00e4tt jobb, brinna f\u00f6r det du g\u00f6r och utveckla din karri\u00e4r. Som konsult hos oss f\u00e5r du konkurrenskraftig l\u00f6n, f\u00f6rm\u00e5ner och kollektivavtalade villkor. Din konsultchef, som alltid finns n\u00e4ra till hands, ser till att du f\u00e5r varierande och utvecklande uppdrag p\u00e5 olika f\u00f6retag, inom olika branscher. Med tillg\u00e5ng till ett brett utbud av m\u00f6jligheter, ett stort globalt n\u00e4tverk och v\u00e5r utpr\u00e4glade specialisering \u00e4r vi din v\u00e4gledande partner som hj\u00e4lper dig att bygga en givande karri\u00e4r. \n\n\n\n\nAnsvarsomr\u00e5den\nTa emot och hantera inkommande samtal samt e-post fr\u00e5n kunder p\u00e5 ett v\u00e4lkomnande och professionellt s\u00e4tt\nUtv\u00e4rdera kundernas behov, prioritera \u00e4renden och s\u00e4kerst\u00e4lla efterlevnad av serviceavtal (SLA) och kundsegmentering\nSkapa och hantera serviceordrar, koordinera med tekniska team samt planera installationer och logistik f\u00f6r f\u00e4lttekniker\nHantera reklamations\u00e4renden (claim management), flagga f\u00f6r eventuella avvikelser proaktivt och utveckla l\u00f6sningsf\u00f6rslag\nProaktivt kommunicera med b\u00e5de interna och externa intressenter f\u00f6r att samla in n\u00f6dv\u00e4ndig information f\u00f6r tekniska l\u00f6sningar och fakturering\nDelta i nya initiativ, testa nya verktyg, system och processer samt bidra till att utveckla Service Desken mot operational excellence\nUtf\u00f6ra breda administrativa uppgifter kopplade till den dagliga drifts\u00e4ttningen\n\n\nKvalifikationer\nGymnasieexamen eller relevant universitet-\/h\u00f6gskoleutbildning.\nN\u00e5gra \u00e5rs relevant arbetslivserfarenhet inom kundservice, sales support, callcenter eller Service Desk \u2013 g\u00e4rna fr\u00e5n en st\u00f6rre internationell koncern.\nMycket goda kunskaper i b\u00e5de svenska och engelska i tal och skrift \u00e4r ett absolut krav. Kunskaper i finska \u00e4r mycket meriterande.\nTidigare erfarenhet av f\u00f6r\u00e4ndringsledning (change management) \u00e4r ett plus.\n\n\nOm f\u00f6retaget\n\nRandstad\nP\u00e5 Randstad vet vi att alla m\u00e4nniskor har en plats p\u00e5 arbetsmarknaden. Med verksamhet \u00f6ver hela landet och inom alla kompetensomr\u00e5den hj\u00e4lper vi m\u00e4nniskor att hitta ett jobb som k\u00e4nns bra, och d\u00e4r de f\u00e5r m\u00f6jlighet att v\u00e4xa, utvecklas och uppn\u00e5 sin fulla potential. \nMed n\u00e4rmare 600 000 anst\u00e4llda i 38 l\u00e4nder \u00e4r Randstad v\u00e4rldsledande inom HR-tj\u00e4nster, med m\u00e5ls\u00e4ttningen att bli v\u00e4rldens fr\u00e4msta och mest uppskattade partner p\u00e5 arbetsmarknaden. Genom att kombinera v\u00e5r passion f\u00f6r m\u00e4nniskor med kraften i dagens teknologi hj\u00e4lper vi m\u00e4nniskor och f\u00f6retag att uppn\u00e5 deras fulla potential. Vi kallar det Human Forward.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Barkgatan 14","full_address":null,"city":"MALMO","country":"SE","latitude":55.593676237511,"longitude":13.010305166092},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"Randstad AB","postcode":"21422","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/randstad.se\/job-redirect\/6bb99b2f-446a-4a8d-a61a-ccedd4c8a799","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Kristin Svensson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Randstad","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46707932204","owner_email":"kristin.svensson@randstad.se","images":[],"published_at":"2026-09-23T14:00:08+00:00","expires_at":"2026-10-07T23:59:59+00:00","created_at":"2026-09-24T03:53:01+00:00","updated_at":"2026-09-25T03:47:34+00:00"}}