{"data":{"id":205901,"slug":"customer-service-advisor-sokes-till-storbank-svenskafinska","type":"job","title":"Customer Service Advisor Wanted for Major Bank - Swedish\/Finnish","description":"Do you have several years of experience in qualified customer advisory services within banking, finance, or insurance? Are you a confident and solution-oriented advisor who speaks fluent Swedish and Finnish? Then this could be your next career step \u2013 a senior and qualified customer-facing role at one of the Nordic region's largest banks awaits!\n\nAbout the Position\nPerido is now seeking an experienced Customer Service Advisor with fluent knowledge of Swedish and Finnish for our client \u2013 one of the Nordic region's largest banks with operations throughout the region. The position is located at the bank's office just north of Stockholm.\n\nAs a Customer Service Advisor, you will step into a central and trust-building function. You will be the bank's face to the outside and part of a competent team where, in addition to handling more complex customer advisory work via phone and email, you contribute your experience to the team's development. You guide customers through the bank's digital tools and handle in-depth questions regarding invoices, transactions, complex complaints, credits, and interest rates. The goal is to always deliver first-class quality and build long-term customer trust.\n\nYour Main Responsibilities\nProvide advanced support and in-depth advisory \u2013 in both Swedish and Finnish\nIndependently handle and investigate more complex matters regarding invoices, transactions, complaints, credits, and interest rates\nSupport and guide customers in the bank's digital services and applications\nContribute to continuous process improvement and act as an experienced sounding board for colleagues in the team\nEnsure high quality, regulatory compliance, and a seamless customer experience\n\nYour Qualities\nWe are looking for someone who is confident in your professional role and has a good understanding of the banking and finance industry. You have a very professional, businesslike, and trustworthy manner. With your previous experience, you are rarely at a loss and have the ability to handle more difficult and demanding customer interactions with calm and tact.\n\nAs a person, you are analytical, thorough, and driven by quality over quantity. You have very good system proficiency and an ability to quickly grasp complex regulations and processes. You are an unpretentious yet driven team player who enjoys sharing your knowledge and contributing to a positive and developmental work environment.\n\nQualifications:\nSeveral years of experience in customer service\/advisory within banking, finance, card operations, or insurance\nExperience handling complex customer matters and familiarity with phone and email as primary work tools\nGood understanding of financial products such as credits, interest rates, and transaction flows\nFluent knowledge of Swedish and Finnish in both spoken and written form (a requirement for this role)\n\nMeritorious:\nAcademic degree in economics or another relevant field\nExperience from banking, finance, or regulated operations\nExperience handling complex matters related to credit cards and loans\n\nScope and Start Date\nFull-time, consulting assignment for 6 months, initially through Perido. Thereafter, possibility of extension or direct recruitment to the bank with the ambition that the assignment transitions into a permanent position. Start immediately.\n\nWe Help You Take the Next Step in Your Career\nOur vision is that everyone should enjoy their work and be engaged at their job. With us, there is a wide variety of assignments where you can be employed directly by a company or work as a consultant through Perido. We are one of Sweden's largest consulting firms for white-collar professionals, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise to our clients. Learn more about us at Perido: https:\/\/perido.se\/om-oss\/\n\nYou can find answers to most questions or inquiries at perido.se\/vanliga-fragor\/. If you still haven't found the answer you're looking for, please contact us at fraga@perido.se. Always include the job reference number 35969 in the subject line. Please note that we only accept applications on our website and we are unable to update you on your progress in the process or which client company this is if it has been omitted from the posting.","language":"sv","is_translated":true,"title_original":"Customer Service Advisor s\u00f6kes till storbank - Svenska\/Finska","description_original":"Har du flera \u00e5rs erfarenhet av kvalificerad kundr\u00e5dgivning inom bank, finans eller f\u00f6rs\u00e4kring? \u00c4r du en trygg och l\u00f6sningsorienterad r\u00e5dgivare som talar flytande svenska och finska? D\u00e5 kan detta vara n\u00e4sta steg i din karri\u00e4r \u2013 en senior och kvalificerad kundn\u00e4ra roll hos en av Nordens st\u00f6rsta banker v\u00e4ntar!\nOm tj\u00e4nsten\nPerido s\u00f6ker nu en erfaren Customer Service Advisor med flytande kunskaper i svenska och finska till v\u00e5r kund \u2013 en av Nordens st\u00f6rsta banker med verksamhet i hela regionen. Tj\u00e4nsten \u00e4r placerad p\u00e5 bankens kontor strax norr om Stockholm.\nI rollen som Customer Service Advisor kliver du in i en central och f\u00f6rtroendeingivande funktion. Du blir bankens ansikte ut\u00e5t och ing\u00e5r i ett kompetent team d\u00e4r du, ut\u00f6ver att hantera mer komplex kundr\u00e5dgivning via telefon och e-post, bidrar med din erfarenhet till teamets utveckling. Du v\u00e4gleder kunder i bankens digitala verktyg samt hanterar f\u00f6rdjupade fr\u00e5gor kring fakturor, transaktioner, komplexa reklamationer, krediter och r\u00e4ntor. M\u00e5let \u00e4r att alltid leverera f\u00f6rstklassig kvalitet och bygga l\u00e5ngsiktigt kundf\u00f6rtroende.\nDina huvudsakliga arbetsuppgifter\nGe avancerad support och f\u00f6rdjupad r\u00e5dgivning \u2013 p\u00e5 b\u00e5de svenska och finska\nSj\u00e4lvst\u00e4ndigt hantera och utreda mer komplexa \u00e4renden r\u00f6rande fakturor, transaktioner, reklamationer, krediter och r\u00e4ntor\nSt\u00f6tta och v\u00e4gleda kunder i bankens digitala tj\u00e4nster och applikationer\nBidra till kontinuerlig processf\u00f6rb\u00e4ttring och agera ett erfaret bollplank till kollegor i teamet\nS\u00e4kerst\u00e4lla h\u00f6g kvalitet, regelefterlevnad och en s\u00f6ml\u00f6s kundupplevelse\n\nDina egenskaper\nVi s\u00f6ker dig som \u00e4r trygg i din yrkesroll och har en god f\u00f6rst\u00e5else f\u00f6r bank- och finansbranschen. Du har ett mycket professionellt, aff\u00e4rsm\u00e4ssigt och f\u00f6rtroendeingivande bem\u00f6tande. Med din tidigare erfarenhet st\u00e4lls du s\u00e4llan svarsl\u00f6s och du har f\u00f6rm\u00e5gan att hantera sv\u00e5rare och mer kr\u00e4vande kundkontakter med lugn och fingertoppsk\u00e4nsla.\nSom person \u00e4r du analytisk, noggrann och drivs av kvalitet framf\u00f6r kvantitet. Du har en mycket god systemvana och en f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i komplexa regelverk och fl\u00f6den. Du \u00e4r en prestigel\u00f6s men drivande lagspelare som g\u00e4rna delar med dig av din kunskap och bidrar till en positiv och utvecklande arbetsmilj\u00f6.\nKvalifikationer:\nFlera \u00e5rs erfarenhet fr\u00e5n kundservice\/-r\u00e5dgivning inom bank, finans, kortverksamhet eller f\u00f6rs\u00e4kring\nErfarenhet av att hantera komplexa kund\u00e4renden samt vana vid telefon och mejl som prim\u00e4ra arbetsverktyg\nGod f\u00f6rst\u00e5else f\u00f6r finansiella produkter som krediter, r\u00e4ntor och transaktionsfl\u00f6den\nFlytande kunskaper i svenska och finska i b\u00e5de tal och skrift (ett krav f\u00f6r rollen)\n\nMeriterande:\nAkademisk examen inom ekonomi eller annat relevant omr\u00e5de\nErfarenhet fr\u00e5n bank, finans eller reglerad verksamhet\nErfarenhet av att hantera komplexa \u00e4renden kopplat till kreditkort och l\u00e5n\n\nOmfattning och tilltr\u00e4de\nHeltid, konsultuppdrag i 6 m\u00e5nader, initialt genom Perido. D\u00e4refter m\u00f6jlighet till f\u00f6rl\u00e4ngning alt. \u00f6verrekrytering till banken med ambitionen att uppdraget g\u00e5r \u00f6ver i en tillsvidareanst\u00e4llning. Start omg\u00e5ende.\nVi hj\u00e4lper dig till n\u00e4sta steg i yrkeslivet\nV\u00e5r vision \u00e4r att alla ska trivas och vara engagerade p\u00e5 jobbet. Hos oss finns en stor variation av uppdrag, d\u00e4r du kan bli anst\u00e4lld direkt hos ett f\u00f6retag eller arbeta som konsult via Perido. Vi \u00e4r ett av Sveriges st\u00f6rsta konsultf\u00f6retag f\u00f6r tj\u00e4nstem\u00e4n, vilket ger dig m\u00e5nga m\u00f6jligheter. Som konsult blir du en viktig del av v\u00e5r organisation och bidrar med din kompetens ute hos v\u00e5ra kunder. L\u00e4s mer om oss p\u00e5 Perido: https:\/\/perido.se\/om-oss\/\nDe flesta fr\u00e5gor eller funderingar kan du hitta svar p\u00e5 under perido.se\/vanliga-fragor\/. Om du fortfarande inte hittat svaret du s\u00f6ker \u00e4r du v\u00e4lkommen att kontakta oss p\u00e5 fraga@perido.se. Ange alltid tj\u00e4nstens referensnummer 35969 i \u00e4mnesraden. V\u00e4nligen notera att vi endast tar emot ans\u00f6kningar p\u00e5 v\u00e5r hemsida och att vi inte har m\u00f6jlighet att svara p\u00e5 hur du ligger till i processen eller vilket kundf\u00f6retaget \u00e4r om det utel\u00e4mnats ur annonsen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.3251172,"longitude":18.0710935},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader \u2013 upp till 12 m\u00e5nader","employer":"Perido AB","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/perido.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"temporary","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Perido AB","experience_required":true,"employment_type_label":"Tidsbegr\u00e4nsad anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":0,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"fraga@perido.se","images":[],"published_at":"2026-09-10T10:45:25+00:00","expires_at":"2026-10-10T23:59:59+00:00","created_at":"2026-09-11T03:27:48+00:00","updated_at":"2026-09-15T03:15:31+00:00"}}