{"data":{"id":180988,"slug":"customer-service-agent-till-dun-bradstreet-2","type":"job","title":"Customer Service Agent at Dun & Bradstreet","description":"Do you want to take the next step in customer service in a role where you can combine service, business understanding, and system proficiency in a global company? At Dun & Bradstreet, you'll have the opportunity to develop within B2B customer service while helping companies make better business decisions. You'll become part of an engaged team with strong cohesion, high service standards, and a strong focus on quality and collaboration.\n\nAbout the Role\nWe are now seeking an engaged Customer Service Agent for the Business International customer service team at Dun & Bradstreet. The team works with the company's international products as well as Infotorg. In this role, you are responsible for providing professional service to business customers by handling incoming inquiries via phone, email, and chat. You work solution-oriented and proactively to ensure high customer satisfaction while contributing to developing and improving work methods and processes.\n\nThis is a full-time consultant assignment lasting 6 months. You will initially be employed by Bravura and work as a consultant at Dun & Bradstreet, with the possibility of conversion to permanent employment.\n\nAbout the Company\nDun & Bradstreet is a global company that provides data, analytics, and insights to help other companies make informed decisions. With a long history in business information, the company is particularly known for its comprehensive database of companies worldwide, as well as its work in credit rating, risk assessment, and business analysis.\n\nThe company values strong collaboration, high accountability, and a positive atmosphere where they often laugh together \u2013 all while maintaining the high standards expected of them.\n\nResponsibilities\nAs a B2B Customer Service Agent, your primary responsibility is to provide high-quality service and support to business customers, focusing on working toward high quality goals such as customer satisfaction, short handling time, and a deep understanding of customer needs. At the same time, Dun & Bradstreet continuously works to develop and automate its processes to create even better customer experiences and more efficient work methods.\n\nAn important part of the work is building long-term relationships with customers, understanding their business, and contributing to their success. You will also collaborate with internal teams to ensure that customer needs are handled in the best way.\n\nAs part of the Business International team, you'll be part of a team of approximately 10 people. Together you work closely to handle daily tasks, which include:\n\nHandling inquiries related to invoice questions, such as explaining invoices, sending invoice copies, and communicating with the accounting department\n\nPassword resets\n\nSetup and administration of user accounts\n\nGeneral support and content questions related to the company's products\n\nService and support via phone, email, and chat\n\nEducation, Experience, and Personal Qualities\nYou have experience from customer service or another service profession where you have worked in various systems\n\nYou are accustomed to communicating via phone\n\nYou have good computer and system skills and feel comfortable in a Microsoft-based environment\n\nYou speak and write Swedish and English fluently\n\nYou have an interest in developing, learning new things, and taking on new challenges\n\nYou are solution-oriented and thrive in a pace where no two days are the same\n\nWe consider it meritorious if you have:\n\nExperience in customer service within finance, banking, or credit\n\nWorked in Salesforce or similar CRM systems\n\nTo succeed in this role, you are structured, thorough, and quality-conscious. You have an eye for detail and work methodically to ensure that nothing is left to chance. You are communicative, have a strong customer focus, and enjoy handling multiple inquiries in parallel. Additionally, you are comfortable in an environment where change and development are a natural part of everyday work.\n\nOther Information\nStart: Immediately Location: Stockholm, Kungsholmen (hybrid work with at least two days in the office per week) Salary: By agreement\n\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the job posting when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Whether you move forward in the process or not, you will receive feedback on your application.\n\nDo you have questions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\n\nWe recommend that you submit your application as soon as possible as we conduct continuous selection.\n\nWelcome with your application!\n\n#Nextgen","language":"sv","is_translated":true,"title_original":"Customer Service Agent till Dun & Bradstreet","description_original":"Vill du ta n\u00e4sta steg inom kundservice i en roll d\u00e4r du f\u00e5r kombinera service, aff\u00e4rsf\u00f6rst\u00e5else och systemvana i ett globalt bolag? Hos Dun & Bradstreet f\u00e5r du m\u00f6jlighet att utvecklas inom B2B-kundservice samtidigt som du bidrar till att hj\u00e4lpa f\u00f6retag fatta b\u00e4ttre aff\u00e4rsbeslut. Du blir en del av ett engagerat team med god sammanh\u00e5llning, h\u00f6g serviceniv\u00e5 och ett starkt fokus p\u00e5 kvalitet och samarbete.\nOm tj\u00e4nsten\nVi s\u00f6ker nu en engagerad Customer Service Agent till kundserviceteamet Business International hos Dun & Bradstreet. Teamet arbetar med f\u00f6retagets internationella produkter samt Infotorg. I rollen ansvarar du f\u00f6r att ge professionell service till f\u00f6retagskunder genom att hantera inkommande \u00e4renden via telefon, mejl och chatt. Du arbetar l\u00f6sningsorienterat och proaktivt f\u00f6r att s\u00e4kerst\u00e4lla en h\u00f6g kundn\u00f6jdhet samtidigt som du bidrar till att utveckla och f\u00f6rb\u00e4ttra arbetss\u00e4tt och processer.\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid som varar i 6 m\u00e5nader. Du blir initialt anst\u00e4lld av Bravura och arbetar som konsult hos Dun & Bradstreet, med m\u00f6jlighet till \u00f6verrekrytering.\nOm f\u00f6retaget\nDun & Bradstreet \u00e4r ett globalt f\u00f6retag som tillhandah\u00e5ller data, analyser och insikter f\u00f6r att hj\u00e4lpa andra f\u00f6retag att fatta informerade beslut. Med en l\u00e5ng historia inom aff\u00e4rsinformation \u00e4r f\u00f6retaget s\u00e4rskilt k\u00e4nt f\u00f6r sin omfattande databas \u00f6ver f\u00f6retag v\u00e4rlden \u00f6ver, samt sitt arbete med kreditv\u00e4rdering, riskbed\u00f6mning och aff\u00e4rsanalys.\nF\u00f6retaget v\u00e4rdes\u00e4tter ett starkt samarbete, h\u00f6gt ansvarstagande och en positiv atmosf\u00e4r d\u00e4r de ofta skrattar tillsammans \u2013 allt medan de uppr\u00e4tth\u00e5ller den h\u00f6ga standard som f\u00f6rv\u00e4ntas av dem.\nArbetsuppgifter\nSom B2B Customer Service Agent \u00e4r ditt huvudsakliga ansvar att ge h\u00f6gkvalitativ service och support till f\u00f6retagskunder, med fokus p\u00e5 att arbeta mot h\u00f6ga kvalitetsm\u00e5l som kundn\u00f6jdhet, kort hanteringstid och en djup f\u00f6rst\u00e5else f\u00f6r kundernas behov. Samtidigt arbetar Dun & Bradstreet kontinuerligt med att utveckla och automatisera sina processer f\u00f6r att skapa \u00e4nnu b\u00e4ttre kundupplevelser och effektivare arbetss\u00e4tt.\nEn viktig del av arbetet \u00e4r att bygga l\u00e5ngsiktiga relationer med kunder, f\u00f6rst\u00e5 deras verksamhet och bidra till deras framg\u00e5ng. Du kommer ocks\u00e5 att samarbeta med interna team f\u00f6r att s\u00e4kerst\u00e4lla att kundernas behov hanteras p\u00e5 b\u00e4sta s\u00e4tt.\nSom en del av teamet Business International blir du en del av ett team p\u00e5 cirka 10 personer. Tillsammans arbetar ni n\u00e4ra f\u00f6r att hantera de dagliga uppgifterna, som inkluderar:\n\nHantering av \u00e4renden relaterade till fakturafr\u00e5gor, exempelvis f\u00f6rklaring av fakturor, utskick av fakturakopior och dialog med ekonomiavdelningen\n\n\nL\u00f6senords\u00e5terst\u00e4llningar\n\n\nUppl\u00e4gg och administration av anv\u00e4ndare\n\n\nAllm\u00e4n support och inneh\u00e5llsfr\u00e5gor kopplade till f\u00f6retagets produkter\n\n\nService och support via telefon, mejl och chatt\n\n\nUtbildning, erfarenhet och personliga egenskaper\n\nHar erfarenhet fr\u00e5n kundservice eller ett annat serviceyrke d\u00e4r du arbetat i olika system\n\n\n\u00c4r van vid att kommunicera via telefon\n\n\nHar god dator- och systemvana och k\u00e4nner dig trygg i en Microsoft-baserad milj\u00f6\n\n\nTalar och skriver svenska och engelska obehindrat\n\n\nHar ett intresse f\u00f6r att utvecklas, l\u00e4ra dig nya saker och ta dig an nya utmaningar\n\n\n\u00c4r l\u00f6sningsorienterad och trivs i ett tempo d\u00e4r ingen dag \u00e4r den andra lik\n\n\nVi ser det som meriterande om du har:\n\nErfarenhet av kundservice inom finans, bank eller kredit\n\n\nArbetat i Salesforce eller liknande CRM-system\n\n\nF\u00f6r att lyckas i rollen \u00e4r du strukturerad, noggrann och kvalitetsmedveten. Du har ett \u00f6ga f\u00f6r detaljer och arbetar metodiskt f\u00f6r att s\u00e4kerst\u00e4lla att inget l\u00e4mnas \u00e5t slumpen. Du \u00e4r kommunikativ, har ett starkt kundfokus och trivs med att hantera flera \u00e4renden parallellt. Dessutom \u00e4r du bekv\u00e4m i en milj\u00f6 d\u00e4r f\u00f6r\u00e4ndring och utveckling \u00e4r en naturlig del av vardagen. \n\u00d6vrig information\nStart: Omg\u00e5ende Plats: Stockholm, Kungsholmen (hybridarbete med minst tv\u00e5 dagar p\u00e5 kontoret per vecka) L\u00f6n: Enligt \u00f6verenskommelse\n Vi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval. \nV\u00e4lkommen med din ans\u00f6kan!\n \n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hornsbruksgatan 28","full_address":null,"city":"Stockholm","country":"SE","latitude":59.316110882079,"longitude":18.034424244222},"metadata":{"region":"Stockholms l\u00e4n","employer":"Bravura Sverige AB","postcode":"11734","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":4,"ai_vendor_counts":{"meta":3,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-31T17:04:41+00:00","expires_at":"2027-02-27T23:59:59+00:00","created_at":"2026-09-01T03:16:23+00:00","updated_at":"2026-09-04T03:18:32+00:00"}}