{"data":{"id":157817,"slug":"customer-service-agent-till-svea-bank","type":"job","title":"Customer Service Agent at Svea Bank","description":"We are looking for someone who is skilled at meeting people in a professional and service-oriented manner, who thrives in a dynamic environment, and who wants to be part of the continued journey of developing Svea Bank's customer service function!\n\nAbout the role\nAs a Customer Service Agent, your main responsibility will be to answer incoming calls from our customers. We expect you to be curious about the customer and listen for opportunities to inform them about products and services they haven't asked about. You will work in a dynamic environment with varying cases, focusing on providing customers with personal and excellent service in an efficient manner. The cases you handle can range from how to become a customer to customers wanting to change an address, so you will learn a lot about how a bank operates. There may also be some administrative tasks.\n\nWho are you?\nYou thrive in a dynamic environment with a focus on delivering great service, and you enjoy contributing to the team's success when the pace picks up. You are positive and service-minded, with strong communication skills. It is important that you feel responsibility for your work and show great commitment, and you willingly help your colleagues. You are an experienced problem-solver with a thorough work approach, and like your colleagues, you are cheerful and positive with a strong work ethic.\n\nExperience working in customer service or customer support, or alternatively another type of service profession\n\nComfortable using the phone as your primary work tool\n\nHigh school diploma\n\nBasic understanding of finance\n\nFluent knowledge of Swedish and English.\n\nAbout Svea Bank\nSvea is a financial services group with over 2,000 employees in several European countries. With over forty years of experience, we create smart administrative and financial solutions for both individuals and businesses. The Banking Services business area provides several services designed to make our customers' lives easier, such as business loans, business accounts, and savings accounts. Through personal service and smart technology, we aim to offer the market efficient and customized solutions. Our vision is to be a leading financial player in Europe. At Svea, there is an entrepreneurial spirit and we have a family-oriented corporate culture. We are located in new and fresh facilities in Arenastaden, Solna. Welcome to join us on our continued journey!\n\nApplication\nIf you have questions about the position, feel free to contact recruiter Mira Lepp\u00e4nen at mira.leppanen@svea.com. We do not accept applications via email. Selection and interviews are ongoing, and we wish to fill the position as soon as possible, so please send your application today.\n\nWelcome to apply, and good luck!","language":"sv","is_translated":true,"title_original":"Customer Service Agent till Svea Bank","description_original":"Vi s\u00f6ker dig som \u00e4r duktig p\u00e5 att bem\u00f6ta m\u00e4nniskor p\u00e5 ett professionellt och serviceinriktat s\u00e4tt, som trivs i en f\u00f6r\u00e4nderlig milj\u00f6 och g\u00e4rna vill vara med p\u00e5 den fortsatta resan med att utveckla Svea Banks kundservicefunktion!\nOm rollen I rollen som Kundservicemedarbetare har du som huvudsakligt ansvar att besvara inkommande samtal fr\u00e5n v\u00e5ra kunder. Vi f\u00f6rv\u00e4ntar oss att du \u00e4r nyfiken p\u00e5 kunden och h\u00f6r n\u00e4r m\u00f6jlighet finns att informera om produkter och tj\u00e4nster som kunden inte fr\u00e5gar om. H\u00e4r arbetar du i en h\u00e4ndelserik milj\u00f6 med varierande \u00e4renden, med fokus p\u00e5 att ge kunderna personlig och bra service p\u00e5 ett effektivt s\u00e4tt. \u00c4rendena du hanterar kan handla om allt fr\u00e5n hur man g\u00f6r f\u00f6r att bli kund till att de vill \u00e4ndra en adress, s\u00e5 du kommer f\u00e5 l\u00e4ra dig mycket om hur en bank fungerar. Det kan \u00e4ven f\u00f6rekomma vissa administrativa uppgifter.\nVem \u00e4r du? H\u00e4r trivs du som vill arbeta i en h\u00e4ndelserik milj\u00f6 med fokus p\u00e5 att ge bra service, som gillar att bidra till gruppens b\u00e4sta n\u00e4r tempot blir h\u00f6gre. Du \u00e4r positiv och serviceminded, samt har en god kommunikativ f\u00f6rm\u00e5ga. Det \u00e4r viktigt att du k\u00e4nner ansvar f\u00f6r ditt arbete, samt visar ett stort engagemang och g\u00e4rna hj\u00e4lper dina kollegor. Du \u00e4r en van probleml\u00f6sare med ett noggrant arbetss\u00e4tt och liksom dina kollegor \u00e4r du glad och positiv med en h\u00f6g arbetsmoral.\n\nErfarenhet av arbete inom kundtj\u00e4nst eller kundservice, alternativt n\u00e5gon annan typ av serviceyrke\n\n\nTrivs med att ha telefonen som fr\u00e4msta arbetsverktyg\n\n\nGymnasieexamen\n\n\nGrundl\u00e4ggande f\u00f6rst\u00e5else f\u00f6r ekonomi\n\n\nFlytande kunskaper i svenska och engelska.\n\n\nOm Svea Bank Svea \u00e4r en koncern med finansiell verksamhet med \u00f6ver 2000 anst\u00e4llda i ett flertal europeiska l\u00e4nder. Med \u00f6ver fyrtio \u00e5rs erfarenhet skapar vi smarta administrativa och finansiella l\u00f6sningar f\u00f6r b\u00e5de privatpersoner och f\u00f6retag. Aff\u00e4rsomr\u00e5det Banking Services tillhandah\u00e5ller flera tj\u00e4nster med syfte att underl\u00e4tta v\u00e5ra kunders vardag, exempelvis f\u00f6retagsl\u00e5n, f\u00f6retagskonto och sparkonto. Genom personlig service och smart teknik \u00e4mnar vi erbjuda marknaden effektiva och anpassade l\u00f6sningar. V\u00e5r vision \u00e4r att vara en ledande finansiell akt\u00f6r i Europa. P\u00e5 Svea r\u00e5der en entrepren\u00f6rsanda och vi har en familj\u00e4r f\u00f6retagskultur. Vi sitter i nya och fr\u00e4scha lokaler i Arenastaden, Solna. V\u00e4lkommen att f\u00f6lja med oss p\u00e5 v\u00e5r fortsatta resa!\nAns\u00f6kan Om du har fr\u00e5gor om tj\u00e4nsten g\u00e5r det bra att kontakta rekryterare Mira Lepp\u00e4nen p\u00e5 mira.leppanen@svea.com. Vi tar inte emot ans\u00f6kningar via mail. Urval och intervjuer sker l\u00f6pande och vi \u00f6nskar tills\u00e4tta tj\u00e4nsten s\u00e5 snart som m\u00f6jligt, s\u00e5 skicka din ans\u00f6kan redan idag.\nV\u00e4lkommen med din ans\u00f6kan och lycka till!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Evenemangsgatan 31 A ","full_address":null,"city":"Solna","country":"SE","latitude":59.370576852298,"longitude":17.999560360413},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Svea Bank AB","postcode":"16979","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.svea.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Svea  ","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"mira.leppanen@svea.com","images":[],"published_at":"2026-08-17T09:32:34+00:00","expires_at":"2027-02-13T23:59:59+00:00","created_at":"2026-08-18T03:47:43+00:00","updated_at":"2026-08-18T04:31:56+00:00"}}